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Job title: Customer Retention Agent Salary: £26,436 with uncapped commission 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday) About the role: Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - this company takes it personally. As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or canceling in a timely manner. This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints. Responsibilities. • Retain customers, contributing the company goal of a 1% churn of customer base., • Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses., • Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible., • Use Net Promoter Score results from cancellations to address detractor issues., • Be the first escalation point of contact for customer complaints and cancellations, ensuring compliance with terms and conditions and effectively resolving complaints with the Customer Experience Team., • Answering customers' billing and subscription queries., • Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth., • Ensure all customers understand the value of the company’s products and services., • Deliver against KPIs in key areas of activity and productivity., • Optimize customer experience by effectively utilizing the CRM., • Follow all relevant processes and proactively give feedback to improve them. Why EposNow… Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us! Benefits: • Casual dress, • Company events, • Company pension, • Employee discount, • On-site parking, • Referral programme Our Interview Process Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team. Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role. We aim to keep our recruitment process straightforward, engaging and respectful of your time.

Location Our Full Stack Software Engineer will be an integral part of our R&D team. This role is based remotely as a full-time employee in the UK, Ireland, Estonia, the Netherlands, Sweden and Israel. We are also open to contractors in Eastern Europe and Portugal. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity Cloud spend is no longer just AWS, Google Cloud and Azure. Our customers now run a large and growing share of their technology spend through SaaS platforms, data clouds and AI vendors - and every one of those vendors is an integration that brings another slice of their spend into view. You'll own DoiT's Integrations Framework and the experience built on top of it. This is a chance to define what a great integration experience looks like: a customer connects a new vendor in minutes, sees at a glance that their data is flowing, and handles credential rotation, reconnects and backfills themselves without thinking twice. On the framework side, you'll make adding the next vendor a small, well-understood piece of work rather than a project - so coverage grows as fast as the vendor landscape does. You'll work AI-augmented from day one. Integration development is spec-driven work against constantly changing third-party APIs: one of the highest-leverage places to apply agentic AI tooling. We expect you to use it across your whole workflow and to have real opinions about where it earns its place. • Building new integrations. This is the core of the role. Design and ship integrations against third-party billing and usage APIs - authentication, incremental sync, rate limits, error handling, schema drift - and invest in the Integrations Framework itself, along with testing harnesses and scaffolding, so the tenth integration takes a fraction of the effort of the first., • Working AI-augmented. Use AI daily across the full span of your work - exploring unfamiliar codebases and third-party APIs, prototyping approaches, generating and reviewing code, debugging, writing tests, and producing documentation. Push on what agentic tooling can do for this codebase, and bring judgement about where AI raises velocity and where a human still has to hold the quality bar., • Integration management experience. Build the interfaces customers use to connect, configure and trust their integrations: health and status visibility, actionable error states, credential and key rotation, and clear feedback when something needs attention., • Self-service by default. Design self-service into the framework from the start - backfills, reconnects and diagnostics that customers and internal teams run themselves., • API-first. Build capabilities so they're fully available through APIs, not just the UI. Both humans and agents should be able to drive the platform., • Implementing features end-to-end. From proposal, through spec and implementation, to maintenance. You're expected to propose things you think would be a good addition, not wait for a spec., • 3+ years of professional software engineering experience, shipping and owning features in production, • Strong TypeScript, including modern frontend work - React preferred, • Hands-on experience with Go, or strong backend experience in another language (Python, Java, Node.js, C#) with genuine enthusiasm for ramping up in Go quickly, • Real experience designing and consuming REST APIs, and integrating third-party APIs with all the mess that entails: auth flows, pagination, rate limits, partial failures, breaking changes, • Comfortable across the stack. You may lean backend or lean frontend, but you can own a feature from the database through to the interface, • Working proficiency in SQL, • Experience developing solutions in the cloud and/or using cloud services (GCP, AWS or Azure), • A user-facing instinct for operational tooling - you care whether the error message actually tells someone what to do next, • AI-augmented working style - you already use AI tools across your engineering workflow and can talk concretely about what you've got out of them, • Strong knowledge of software engineering practices, design patterns and architectural principles, • Demonstrated passion for creating high-quality web/SaaS apps, • Excellent communication skills in English, both written and verbal, • Self-organized, goal-oriented and self-motivated; confident, thorough and tenacious, • Experience building integration platforms or extensibility frameworks as a core part of a product, • Experience with cloud or SaaS billing data - AWS/GCP/Azure cost and usage exports, AI vendor billing data, marketplace billing, or the FOCUS specification, • Experience with Google BigQuery, or with data pipelines and orchestration tooling (Dagster, Airflow), • Experience building AI-powered product features (LLM integration, intelligent automation), • Exposure to FinOps practices or cloud financial management products, • BA/BS degree or equivalent practical experience Are you a Do'er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our _. Sounds too good to be true? Check out our _. We thought so too, but we're here and happy we hit that 'apply' button. Full-time employee benefits include: • Unlimited Vacation, • Flexible Working Options, • Health Insurance, • Parental Leave, • Employee Stock Option Plan, • Home Office Allowance, • Professional Development Stipend, • Peer Recognition Program Many Do'ers, One Team DoiT unites as Many Do'ers, One Team, where diversity is more than a goal-it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Our customers now run a large and growing share of their technology spend through SaaS platforms, data clouds and AI vendors - each with its own billing API, its own pricing model, and its own idea of what a "line item" means. Own the quality of the data our integrations produce: duplication, gaps,

About Circle Cardiovascular Imaging: Circle’s vision is to enable healthier lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular’s 'cvi42' is the Cardiac MR market leader imaging processing software. Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. This fuels our creativity, informs our decisions and it is the reason we are passionate about our work and most importantly why we are successful. We are careful stewards of resources focused on optimizing both customer and investor value. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best. Position Overview: The Customer Renewals Team Specialist (CRT) helps develop customer relationships that promote customer growth, retention and loyalty. By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (ASE). You will engage with new, existing and prospective customers promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets are achieved. Additionally, you will be held accountable for, and contribute to implement CRM and Marketing strategies. The CRT member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts, through sales of all products, licenses and services, contract renewals, and management of trial licenses. Using the experience gained from the field and the voice-of customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies. The CRT will follow up in a timely manner with all designated leads, collect and report pre and post sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to opportunities. The Customer Renewals Team Specialist will report to the Senior Director, Customer Success General Responsibilities: • Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution., • Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments., • Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn., • Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status., • Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes., • Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date., • Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies., • Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions., • Partner with finance to resolve billing or payment issues tied to renewals. Required Skills/Experience: • Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector., • Good understanding of the healthcare industry., • Excellent use of technology., • Extensive experience of Salesforce or other CRM platforms., • Structured: leads the customer through the process, is organized and responsive., • Outstanding collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations., • Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills., • Confident: believes in own abilities and can handle rejection., • Focused: does not get sidetracked, knows the destination (the "close")., • Outgoing: projects a great professional first impression is energized always., • Ability to interact with all levels of the organization., • Be detail oriented and have excellent time management skills. Educational Requirements: • High school diploma or equivalent required. About the Benefits: • Competitive compensation and vacation., • Flexible working arrangements., • Employee Wellness Program., • Professional development and tuition reimbursement program., • Gratifying internal recognition/kudos programs., • Annual salary review – based on company and individual performance., • Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued. Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application below! #LI-Remote

Supervises billing and collections processes, manages a team, and ensures accurate and timely fee issuance and debt recovery for an educational organization.

This is an excellent opportunity for an experienced billing or finance professional with leadership experience to take ownership of a high-.

Billing Administrator role supporting the finance team by accurately and efficiently managing high-volume invoicing processes and assisting with administrative tasks.

Supervises daily billing operations, mentors a team, and improves processes for a growing support services company.

Supervise a team and manage end-to-end billing and collections processes for an education organization, ensuring accuracy and timely execution.

Seeking an experienced Senior Billing Analyst for a busy accounts team. Responsibilities include managing the end-to-end billing and invoicing process accurately and timely across multiple contracts.

Experienced Billing Administrator needed to support billing functions, manage sales ledger, and ensure accurate invoicing for a growing Support Services company in Lanarkshire.

NET Developer needed for a complex billing transformation program, focusing on system stabilization, reverse engineering, and modernization. NET, SQL Server, API skills, and billing systems experience.

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

Assist with the delivery of a clean and safe user environment within various premises across East Ayrshire in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement a

Closing Date: 19th October 2026.Contract Type: Permanent, Part Time, Term Time .Location: Newton Primary School .An opportunity has arisen for a Chargehand Cleaner at Newton Primary School.The post will involve providing a supervisory and cleaning service on a 22 hours per week (39.You will be res

Sofology is so much more than just sofas… the sofa sits at the heart of the home, and we know how much that means to our customers.Choosing the perfect sofa is a big decision and that's why as a Sofologist in store you will partner with our customers to help them find their dream sofa.Whether it��

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

Care Assistant Job in Edinburgh.Full time and part time flexible shifts available.Newcross Healthcare is recruiting experienced Care Assistants in Edinburgh to provide high quality care in care homes and local community settings.You will support people with daily living, promote independence and hel

Join Our Facilities Team – Chargehand Cleaner.Do you have an eye for detail, a commitment to high standards, and the confidence to lead by example? We’re looking for a proactive and dependable Chargehand Cleaner to join our Facilities (Soft FM) team, supporting one of our schools or early years

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

Company Description Location: Falkirk Pay: £13.Mileage: Yes Shifts: Flexible - Full Time, Part Time, Evenings & Weekends Driver Required: Full UK Driving Licence & Vehicle Required We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies,

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.The Role There is a minimum of 22 contracted hours per week required for this role Helping reside

Grafters Recruit require Warehouse operatives for our client in Harlow, to work on either day or Night shifts You will have to have previous experience in a warehouse environment and operating PPT & Reach Forklift.Increase your chances of reaching the interview stage by reading the complete job

Location: Land at Ferry Road Stromness, Orkney Islands, KW16 3BHPay: £13.Contract: 16 hours per week + regular overtime, permanent contract, part timeWorking pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift

Job Description About the Home /n /n - Beechwood Park, 136 Main Steet, Sauchie, Alloa FK10 3JZ /n - 62 Bedded Nursing & Dementia Care Home /n - Rated 9.About the role /n /n - Care Assistant /n - Full Time Hours per week / Alternate weekends required /n - £13.What will Care UK Offer you? /n /

Closing date: 12-10-2026 Customer Team Member Location: Land at Ferry Road Stromness, Orkney Islands, KW16 3BH Pay: £13.Contract: 16 hours per week regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (sto

Falkirk Council in Braes High School is seeking a reliable School Cleaner to help maintain a clean, hygienic and welcoming environment for pupils, staff and visitors.Join our Facilities (Soft FM) team on term-time, part-time hours (10 hours per week) with shifts from 4pm–6pm or 6am–8am, Monday t

Co-op Group in Falkirk is hiring Customer Team Members to deliver friendly, helpful service in a busy local Co-op store.The role covers tills, stocking shelves, and helping with post office, bakery, or online order services, with training provided.Wait, the HTML specifies 3pm to 10:15pm, Thursday to

ABP Bridge of Allan, part of ABP Food Group, is looking for a reliable, enthusiastic Canteen Assistant to join our team in a busy canteen environment.This is a full-time role with Monday to Friday shifts, offering opportunities to deliver high-quality food and service while maintaining excellent hyg

Tesco is seeking a cafe Team Member in the UK to support daily café operations, prepare and serve food, and ensure high standards of cleanliness and safety.You’ll help with stock, relax wait times, and maintain a friendly, efficient service for customers.The role emphasizes teamwork, great commun

Care UK in the United Kingdom is seeking a compassionate care assistant to support residents in their everyday lives.This part-time twilight role runs from 7pm to 12am in a 62-bed nursing and dementia care home, offering an opportunity to make a real difference in residents' lives.We provide a suppo

Retail Sales Assistant - Keyholder.We inspire reading, learning, creativity and play.You could recommend the paint set that helps someone discover their inner artist.The book that inspires a future author.The game that brings a family together.Or the puzzle book that reconnects someone with a treasu

Greggs plc in the United Kingdom is seeking Team Members to join our stores.You will deliver fast, friendly service, keep the shop clean, and help prepare our popular products.You may work across in-store, delivery, Click+Collect and drive-thru to ensure a brilliant customer experience.Previous work