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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

National Account Manager Role - Part Time (3 days a week) Futures are excited to be partnering with an up-and-coming, fast-growing Beauty brand that’s taking the industry by storm! Known for their innovative products, bold branding, and influencer-driven strategy, they’ve quickly becom

We are looking for a resourceful and imaginative Visual Specialist to maintain and implement the retail visual merchandising strategy in store, whilst ensuring consistent visual merchandising excellence which fits in with the brand integrity.You will passionately bring our PRIDE values to life train

An expanding energy firm in the United Kingdom seeks a Marketing Manager to lead brand strategy and grow the business.

A leading creative agency in London is seeking a Senior Account Director.The role involves leading key global accounts, ensuring strategic solutions meet client challenges, and guiding junior team members.The ideal candidate should have strong experience in a creative agency, be comfortable with str

A leading design organization in the United Kingdom is seeking a Senior Creative Designer to establish and lead their design vision.In this impactful role, you will define design strategies, collaborate with multiple departments, and mentor a small team.The ideal candidate will possess strong leader

A leading brand and marketing firm is seeking a Senior Creative Designer to lead design strategy across various initiatives. The candidate will serve as the primary design stakeholder and produce high-level creative work including brand systems and digital assets.

A leading food company is looking for a Brand Manager in the UK to drive growth for one of its favorite brands. In this role, you will develop and execute brand strategy, analyze market trends, and manage NPD projects.

A leading wine distributor in the UK is seeking a Brand Manager to develop and implement marketing strategies for their wine brands. The successful candidate will demonstrate experience in brand management within the Alcohol or FMCG industry, with a proven track record in launching and growing drink

The ideal candidate will possess at least 5 years of experience in strategy roles within marketing or digital agencies. A creative marketing agency in the UK is seeking a Senior Strategy Manager to develop integrated strategies across various platforms. You will leverage cultural insights and data t

A leading cultural strategy firm in Greater London is seeking an experienced Strategy Director. This role requires a strategic leader with 6–10 years in brand strategy, especially within sports marketing. You will own the audience insights and creative strategies that impact both client projects a

A leading flower delivery service is searching for a Brand Director to strategically lead the brand, ensuring growth and resonance. This role involves refining brand strategies, guiding creative execution, and mentoring a team. Ideal candidates will have over 10 years of brand leadership experience

A leading fashion brand in Greater London is looking for a Head of Marketing to manage key marketing strategies and team operations.

A leading drinks company is seeking a Senior Brand Manager to drive global brand strategy and market activation for its award-winning portfolio. The ideal candidate will have over 5 years of experience in brand management, exceptional project management skills, and a passion for building brands that

A leading health and wellness agency based in the UK seeks a Strategy Director to oversee strategic offerings and manage key accounts. Ideal candidates will have strong experience in the pharma sector and a successful track record in strategy planning.

A leading advertising firm in the UK seeks a Strategy Director to lead strategic initiatives for a renowned fashion retailer. This role involves defining brand positioning and driving growth through insightful data analysis and collaborative strategies.

A global financial services firm in London is seeking a Marketing VP to lead the marketing strategy and enhance visibility across key markets.

A leading digital infrastructure company in the UK is seeking a Senior Director of Marketing to spearhead its marketing strategy across Europe. In this role, you will lead a team of three professionals, ensuring impactful brand management and overseeing digital marketing initiatives.

A leading employee benefits firm in London seeks a Global Head of Brand Design to lead its design team and enhance brand strategy for the Benefits and Engagement business line.

A leading music entertainment company in the UK seeks a Director, Artist Brand Management to lead the development of brand strategies for iconic artists. The successful candidate will translate audience insights into brand narratives, manage creative campaigns, and oversee the budget to enhance arti

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. This role works closely with key internal stakeholders, including Communications, Marketing, Social Media and the Executive

A leading global music company is seeking a Director, Artist Brand Management to redefine catalogue marketing. This role leads a dynamic team to build and execute brand strategies for UK signed artists. Ideal candidates will have a deep understanding of audience connections with music and experience

A leading global brand agency in London seeks a Senior Client/Account Manager for a hybrid 12-month Fixed Term Contract. In this role, you will manage senior-level client relationships, lead brand transformation projects, and collaborate with cross-functional teams to ensure delivery excellence.

Ideal candidates have over 4 years of experience in a research agency, strong analytical skills, and a passion for brands and advertising.

A leading transportation and logistics platform in London is seeking a Client Partner focused on developing partnerships with CPG brands.

A fast-growing technology company in Greater London is seeking a Brand Design Lead / Senior Brand Art Director to drive the evolution of brand and marketing design. In this role, you will shape visual identity, lead a design team, and push creative boundaries to ensure a consistent and impactful bra

The ideal candidate will possess strong leadership skills and a proven track record in delivering large campaigns aligned with brand objectives.

An innovative Ed-Tech company in London seeks a Senior Manager, Brand Strategy Analytics to lead data-driven insights that support marketing and long-term growth.

The Commercial Practice specializes in brand strategy, positioning, value proposition and brand story development, disease area & portfolio strategy, life‑cycle management planning, new product planning, competitor strategy, workshop facilitation, and strategic customer research. Associate Directo

A leading strategic consultancy in London is seeking an Associate Strategy Director to drive innovative solutions for clients. You will lead strategy development, mentor junior strategists, and work with cross-functional teams in a collaborative environment. Ideal candidates will have a strong backg

A leading marketing firm in Greater London is seeking a Senior Marketing Manager to spearhead brand marketing strategies that enhance brand awareness and sales.

A creative agency based in Greater London is looking for a collaborative leader to drive branding projects and mentor a creative team. Ideal candidates will have impressive experience in design and branding, alongside strong communication skills.

This role involves leading brand strategy, managing public relations, and ensuring brand consistency across campaigns. A dynamic financial services company in the UK is seeking a Brand and PR Manager for its B2B Marketing division. The position offers the flexibility of hybrid working, based out of

A renowned international security think tank is seeking an experienced Communications Manager to lead and implement effective communication strategies that amplify its mission and enhance brand identity.

Ideal candidates will have a background in brand strategy and a passion for social inclusion. The role emphasizes leadership in brand development and requires strong communication and analytical skills. A national charity for homelessness seeks a Brand and Marketing Lead in London to develop impactf

A leading measuring solutions provider in the United Kingdom seeks a Marketing Manager to oversee marketing strategies and analyze market research data.The ideal candidate will have 3-5 years of experience in marketing, excellent communication skills, and proficiency in tools like Google Drive and M

A dynamic fashion brand is seeking a Head of Brand to lead brand strategy and creative direction. This role involves evolving brand identity, engaging Gen-Z through storytelling, and overseeing brand consistency.

The ideal candidate will have extensive experience in luxury branding, strategy development, and digital marketing. A premier recruitment agency seeks a Head of Marketing for a luxury brand in London. This is an opportunity to lead a renowned brand to new heights through strategic and digital initia

Ideal candidates should have proven experience in creative leadership, brand development, and managing production processes. This position offers a competitive salary and an opportunity to shape brand strategies. A growing successful business in Greater London is seeking a Content & Brand Manager to

A leading international manufacturer based in Northampton is seeking a Marketing Manager to take ownership of the UK marketing strategy.

A prestigious premium wine business in London seeks a passionate Brand Manager to drive brand strategy and growth. You will lead impactful marketing initiatives across various channels, ensuring the brand's story resonates with consumers and trade partners. Ideal candidates will hold a WSET Diploma

A leading media agency in the United Kingdom is seeking a Senior Talent Acquisition Business Partner to drive regional strategy for Bayer's consumer health portfolio.

Quant Research Exec - Consumer - Brand Strategy, Advertising and Comms London / Hybrid working Up to GBP 30,000 + Benefits - (posted Sep 24 2025). You will help some of the best‑known brands untie some of their knottiest problems in communicating with their consumers.

Preply is looking for a Senior Manager, Brand Strategy Analytics to lead its data‑driven insights function supporting Marketing, Corporate Strategy, PR, and long‑term growth initiatives. Monitor market and category trends, delivering insights that guide product vision, brand strategy, and long��

This role will offer extensive hands-on learning about pharmaceutical brand marketing, working closely with skilled marketers and various departments.

The Head of EMEA Marketing, Brand Strategy - Abercrombie & Fitch is responsible for delivering brand campaign strategies that connect with the customer, while balancing product priorities, brand storytelling and sales objectives into customer-facing campaigns, and delivering upon our brand purpose t

You will lead the CRM communications strategy, ensuring alignment with business goals and brand identity while developing a high-performing creative team. Candidates should have over 7 years in Customer Communications, strong strategic skills, and expertise in brand consistency.