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Job Description: • Install, configure, and maintain computer hardware, software, and networks to ensure smooth day-to-day operations across the business. • Diagnose and troubleshoot hardware and software issues across a range of devices, providing efficient and effective support. • Provide responsive technical support to all employees, ensuring minimal disruption in a high-value retail environment. • Implement and maintain IT security measures, including antivirus software, firewalls, and access controls, with a focus on protecting sensitive customer and transaction data. • Manage system updates, data backups, and recovery procedures to ensure business continuity and data integrity. • Support the integration and maintenance of key IT systems, including EPOS solutions, CRM platforms, inventory databases, and payment processing systems. • Ensure all IT systems comply with company policies, GDPR, and industry-specific data protection regulations. • Assist in the installation and configuration of servers, routers, and other network infrastructure. • Monitor and assess IT infrastructure performance, proactively identifying opportunities for improvement and optimisation. • Document IT procedures, troubleshooting guides, and user support documentation to aid efficiency and consistency. Skills & Education: • Previous working experience as an IT Technician for at least a year. • Degree in Computer Science, Engineering or a similar relevant field • Strong working knowledge of both Windows and Mac operating systems. • Proficiency in networking protocols such as TCP/IP, DNS, and VPN. • Familiarity with retail technology, including EPOS systems, payment gateways, and inventory management software (preferred). • Experience with Microsoft 365, cloud-based tools, and CRM systems (advantageous). • Strong problem-solving skills with high attention to detail. • Excellent written and verbal communication skills. • Ability to work independently as well as collaboratively within a team. • Well-organised, reliable, and capable of prioritising tasks in a fast-paced retail environment.