Head of Operations
hace 3 días
Huddersfield
Join a Growing British Manufacturing Success Story. Our client is one of the UK’s fastest-growing online retailers within the home interiors sector, specialising in made-to-measure products manufactured here in Britain. Over the past two years, the business has scaled significantly — combining digital growth with in-house manufacturing capability to build a strong national reputation. As growth accelerates, the leadership team is now investing in operational structure, controls and performance to support the next phase. They are seeking a commercially-minded, customer-led Head of Operations to take full ownership of the end-to-end operational engine. You will be empowered to deliver a fully aligned, high-performing operation that balances cost control, service excellence, scalability and compliance. Key Responsibilities: Operational Leadership • Own and deliver the operational strategy aligned to commercial growth objectives., • Ensure Production, Supply Chain and Customer Service operate as one integrated function., • Drive clear accountability and measurable KPIs across all operational teams. Customer-Centric Performance • Reduce avoidable customer contact by addressing root-cause operational issues., • Protect and enhance customer experience through data-led decision-making., • Balance cost, capacity and service outcomes at all times. Continuous Improvement & Scale • Lead operational efficiency initiatives., • Support the successful implementation of new product launches., • Strengthen stock management controls across production, transit and warehousing., • Develop and embed robust SOPs and Safe Working Practices. Health & Safety & Compliance • Lead site-wide H&S compliance, including BS:EN child safety standards., • Maintain strong working knowledge of UK H&S legislation and RIDDOR., • Foster a disciplined, safety-first culture across the operation. People & Performance • Build, mentor and develop high-performing teams., • Forecast and plan workforce requirements across Customer Service, Production and Fulfilment., • Manage and hold external logistics partners accountable to agreed SLAs., • Use data and insight to make decisive, commercially sound decisions., • Lead confidently through operational challenges or periods of change. The Ideal Candidate You will be a decisive, hands-on operational leader who can: • Gain buy-in across all levels — from shop floor to board., • Provide both challenge and support., • Translate strategy into practical execution., • Build structure and controls within a fast-growing environment., • Demonstrate strong Excel capability (pivots, VLOOKUP, core formulas)., • Hold a full UK driving licence and be comfortable travelling as required. Most importantly, you will combine commercial awareness, operational discipline and a genuine customer-first mindset. Package • Up to £90,000 per annum, • Enhanced family leave, • Cycle to Work scheme, • Employee discount, • Health & wellbeing programme, • Additional leave, • Casual dress & company events, • Free on-site parking If you’re an operational leader ready to take ownership within a scaling British manufacturing business and shape the next phase of growth, we’d welcome a confidential conversation.