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Client Contact Team Leader Assignment Type: Temporary, ongoing basis where you will be engaged via Hays Location: Chichester Working Environment: office based on site / hybrid Pay type: Competitive hourly pay rate Our client The World’s pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence. Key responsibilities The Client Contact Team leader is responsible for leading the Client contact team (CCT) - the centre of competence for Global CCT’s. The CCT is responsible for delivering first level client engagement across all channels, handling inbound and outbound calls. The CCT champion new products and support in the delivery of key business campaigns. The CCT sits directly within the Client Insights team and the overall Client Experience team. In addition to leading the team in core tasks and ensuring adherence to KPI’s, this is an exciting opportunity to transform current operations in the CCT to gain/allow for comprehensive analysis of Client Insights, all with the goal of delivering a High Touch Client experience. What awaits you? Leadership of the CCT, managing tasks, training & performance of the team ensuring adherence to KPIs Act as Global centre of competence to Global CCTs, leading the relationships with key stakeholders across the global business, championing CCT services Lead the development of processes/structures within the CCT to gather and comprehensively analyse Client insights Guide the team in Client insight reporting/process, ensuring accurate maintenance of all reporting and process documentation Evaluation of quantitative/qualitative data, ensuring intelligence is shared with the wider business, including adherence/variances to core KPI’s – e.g. VoC calls (Ownership & Services), Case resolutions. Informing the wider business of trending/critical topics and the latest Client Insight Intelligence through the preparation of weekly/monthly status reports Manage, maintain and communicate CCT activity landscape (inbound/outbound calls, campaign delivery) within the team and to key stakeholders. Ensure that a benchmark client experience is delivered achieving high levels of trust and understanding Manage relevant compliance checks to ensure adherence to data protection and business policy What should you bring along? Minimum 2 years’ experience as a team leader. Degree or equivalent in a Business Management/Marketing/STEM discipline Strong and demonstrated experience in leading/managing teams Able to identify areas of opportunity and think innovatively to create new/improve existing processes Excellent presentation and interpersonal skills with the ability to communicate effectively with stakeholders at all levels/international teams across different cultures Experience in using CRM tools Skilled in Microsoft Excel with experience in analysing data Be extremely consumer-centric, with a high attention to detail Fluent English (written & verbal) other languages are desirable including Arabic, Japanese, Chinese, Russian) but not essential Salesforce experience desirable. Benefits: Competitive hourly rate along with an annual performance related bonus Access to a subsidised restaurant Hays Go1 training platform which offers a library of over 70,000 courses Access to Ben – Offers support across a wide range of topics such as mental health well-being, financial or legal matters Local retail and restaurant discounts 35 days annual leave (Including bank holidays) What next? If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now on 0116 261 5001.

The Business Development Manager will be responsible for identifying new business opportunities, managing client relationships, and developing strategic plans to drive growth. Daily tasks will include market research, client meetings, proposal development, contract negotiation, and coordination with

As the Marketing & Business Development Director, you will be at the forefront of driving growth, leading the development and implementation of business development, sales, and marketing strategies. Digital Waffle has partnered with a rapidly expanding marketing agency to find a seasoned Marketing a

Product Marketing Manager (Revolut Business). We’re looking for a Product Marketing Manager to lead the marketing roadmap for specific B2B features. Product Marketing Manager (Revolut Business).

Ensure tight alignment across event marketing, product marketing, digital demand centre, lead management and corporate marketing to orchestrate executions and optimisations as per vertical growth marketing plans and goals. Extensive B2B marketing experience, including in a global growth, demand gen,

We’re looking for a Senior Product Marketing Manager who will focus on small businesses (less than 20 employees) and in particular launch a brand new product in Business Payments. You’ll help build the market insight, product strategy, value propositions, positioning & messaging, and GTM strateg

Business development, marketing and communications coordinator (BDMC). Marketing and Business Development. Our client is seeking a BD and Marketing Coordinator to join its team in London.

A leading media agency in Greater London is seeking a Head of New Business & Marketing to steer growth initiatives and develop key marketing strategies. This pivotal role emphasizes collaboration with different teams and effective prospecting for new business opportunities. Candidates should have a

A leading analytics company seeks a Growth Marketing Director to spearhead their marketing efforts. Ideal candidates will have extensive B2B marketing experience, proven success in generating pipeline and revenue, and knowledge of marketing analytics.

We’re looking for a Senior Product Marketing Manager who will focus on small businesses (less than 20 employees) and in particular launch a brand new product in Business Payments. Senior Product Marketing Manager, Business Payments. Senior Product Marketing Manager, Business Payments.

We are looking for a talented and highly organised Business Development Director, who will be responsible for exploring new business opportunities to create long-term successful partnerships in the UK market. Other responsibilities include, but are not limited to, building a high-performance and str

Digital Marketing, Performance Marketing, B2B Sales, Marketing, SAAS, Growing Experience, Customer Acquisition, Multichannel Marketing, Affiliate Marketing, Team Management, Public Speaking, Lead Generation. The Head of New Business & Marketing is responsible for leading Hearts & Science UK's new bu

You’ll be responsible for generating both new and repeat business, working with NHS suppliers who want to reach senior NHS decision-makers, including Heads of Business Development and Heads of Marketing. Drive revenue through new partnerships, key account growth, and commercial opportunities acros

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Bachelor's degree in Business Administration, Marketing, or related field (preferable). The Business Development Manager will be responsible for identifying new business opportunities, managing client relationships, and developing strategic plans to drive growth. Daily tasks will include market rese

Brand & Customer Marketing Executive – High-Growth B Corp | London (3 days/week). If you’re coming off a graduate scheme or early marketing role and want to actually make an impact, not sit in a corner polishing someone else’s deck, this is one of the most exciting opportunities in London righ