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Shop ManagerLocation: Poulton-Le-FyldeSalary: £26,437 per annumHours: 35 per weekContract: Fixed term contract (6 months)Are you ready to turn your retail skills into real impact?As Shop Manager, you'll lead a passionate team, grow sales, and help raise vital funds that support people when they need it most."Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful. " - Nada, Shop ManagerWhat will a day in the life of a Shop Manager involve? Leading a team that provides a brilliant shopping experience for your customers.Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.Designing the perfect layout and environment that helps connect your customers to our cause.Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.Representing the British Red Cross to a high standard and embody our core values.To be a successful Shop Manager, what will you need? Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.To know your way around a PC and have proven IT skills experienceTo get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.Ready to lead with ourpose? The closing date for applications is 23.59 on Wednesday 29th July 2026.In return for your commitment and expertise, you'll get: Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.Pension scheme: Up to 6% contributory pension.Learning & Development: A range of career & learning opportunities.Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.Cycle2Work: Lease a bicycle through the scheme .We are proud to be a Disability Confident and Carers Confident employer.We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.Together, we are the world's emergency respondersTPBN1_UKTJ

About Portless At the intersection of technology and logistics, we're redefining global delivery for e-commerce. Portless is a dynamic 3PL provider revolutionizing direct-to-consumer fulfillment by shipping products directly from manufacturers in China to customers worldwide. With over 2.5 million cross-border packages shipped, 99.8% pick-and-pack accuracy, and 98% on-time delivery, we empower e-commerce brands to optimize operations and achieve 10x growth. Role Description As a Product Manager for Merchant Operations at Portless, you will own the end-to-end merchant experience from onboarding to ongoing operations management. Working hands-on with merchants, operations teams, and engineering, you'll design and optimize the tools and workflows that enable our customers to seamlessly manage orders, inventory, inbounds, and financing through our platform. This role requires a deep understanding of e-commerce operations and the ability to translate complex merchant needs into elegant product solutions. What You'll Do • Own Merchant Order Management: Design and optimize order routing algorithms, order processing workflows, and exception handling systems that maintain our 99.8% accuracy across millions of packages, • Drive Inventory Optimization: Build intelligent inventory management tools including demand forecasting, reorder point optimization, and multi-location inventory allocation across our China-based fulfillment network, • Streamline Inbound Operations: Create seamless inbound workflows from purchase order creation to inventory receipt, including quality control processes and inventory reconciliation, • Enhance Order Routing Intelligence: Develop smart routing algorithms that optimize fulfillment location selection based on inventory availability, shipping costs, and delivery speed requirements, • Build Purchase Order Management: Design comprehensive PO management tools covering supplier communication, production tracking, shipping coordination, and customs clearance workflows, • Innovate Financing Solutions: Partner with finance teams to create merchant financing products including inventory financing, cash flow optimization, and payment terms management, • Optimize Merchant Onboarding: Build self-service onboarding tools and workflows that enable merchants to quickly integrate their operations with our fulfillment platform, • Create Operational Dashboards: Develop merchant-facing analytics and reporting tools that provide visibility into inventory levels, order performance, and operational metrics What You'll Bring • E-commerce Operations Expertise: 3+ years of hands-on experience in e-commerce operations, inventory management, or merchant-facing product roles, • Order Management Experience: Deep understanding of order lifecycle management, routing algorithms, and exception handling in high-volume environments, • Inventory & Supply Chain Knowledge: Experience with inventory planning, demand forecasting, purchase order management, and inbound logistics workflows, • Merchant-Centric Mindset: Proven ability to understand complex merchant needs and translate them into intuitive product experiences, • Data-Driven Decision Making: Experience using operational data, merchant feedback, and performance metrics to drive product improvements, • Strategic-Boldness: Ability to think outside the box and drive innovative solutions in a dynamic, fast-growing environment, • Extreme Ownership: Demonstrated ability to take full accountability for results while working as part of a kind-and-caring team Nice to Have • China Sourcing Experience: Familiarity with China-based manufacturing, supplier management, and cross-border purchase order workflows, • 3PL/Fulfillment Background: Previous experience working with third-party logistics providers or fulfillment operations, • Financial Product Experience: Background in developing financing solutions, payment products, or cash flow management tools, • ERP/Inventory Systems: Experience with inventory management systems, ERP platforms, or China-based systems like Mabang, • Marketplace Operations: Knowledge of Amazon, Walmart, TikTok Shop, and other marketplace operational requirements, • Supply Chain Finance: Understanding of trade finance, letters of credit, and international payment systems, • **Previous startup or high-growth company experience in e-commerce or logistics technology Join our team of bold thinkers, builders, and problem-solvers dedicated to creating seamless fulfillment solutions that help merchants scale globally while optimizing cash flow and growth.

Job Title: On Trade - Regional Business Development Manager Location: South West (Bristol) Contract and working pattern: Field based, permanent Reports To: National Account Manager Ready to make your mark on the South West’s On Trade scene? Join us and Be Your Best Barr None Lets Grow!!! We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 850 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours. At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste. We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridge. There's never been a better time to join us What we’re looking for… We want you to help us take our portfolio to the next level across the South West's most iconic bars and restaurants and join our growing On Trade team, representing market leading products from the FUNKIN Cocktails, Frobishers, Rubicon, Bundaberg and IrnBru range. (Scotland, NE, Yorkshire) As our On Trade RBDM you will be responsible for driving new and developing existing distribution of products from the AG Barr portfolio in Key Regional and multi Site Operating accounts within an assigned territory (regional pub groups, premium bar operators, restaurant groups and hotel chains). The scope of the position covers day to day execution of national agreed plans overlaid with local activity mutually agreed to deliver objectives within agreed /budgets. Your responsibilities will include... • KPI Ownership: Responsible for hitting targets related to revenue, distribution, new business, and product availability., • Joint Business Plans (JBPs): Developing mutual growth strategies with key customers to ensure both A.G. Barr and the client see a return on investment., • New Business: Identifying and securing new stockists while negotiating commercial terms that protect profit margins., • Supply Chain & Forecasting: Managing the end-to-end flow of stock—from the factory to the warehouse, and ultimately to the store shelf—to ensure products are never out of stock., • Activation: Executing promotional campaigns and seasonal "big bets," ensuring high visibility and "point of purchase" awareness (e.g., menu placements and displays)., • Budget Oversight: Managing promotional and trade investment budgets to ensure all deals remain profitable for the company., • Insight-Led Selling: Using category data and consumer insights to influence customers and optimise sales performance., • Stakeholder Management: Building long-term partnerships with buyers, marketing teams, and internal stakeholders., • Reporting: Handling all administrative duties, internal communications, and account reviews to keep all parties aligned on business decisions. What you’ll bring... • Significant experience in FMCG or strategic sales, preferably Key Account Management. We value your results more than your years on the clock. • Direct experience within the UK/Local On-Trade drinks industry and cocktails is preferred but not essential (e.g. spirits, beer, wine, soft drinks), • Demonstrable track record of meeting and exceeding challenging sales targets with a particular focus on New Business., • Excellent IT skills (Google Suite, Excel, PowerPoint & Word). Able to learn new packages (Cognos, IRI/Kantar, Demantra), • Comfortable working with sales data and managing budget, • Highly Organised, • Developed communication skills (especially remotely) You will also demonstrate our AG Barr behaviours of Being Honest, Accountable, Connected and Brave. What we offer… We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Annual bonus linked to business and individual performance, • Defined contribution Pension, • 34 days holiday, • Flexible holiday trading, • Flexible cash pot to spend on benefits, • Healthcare Cash Plan, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount, • Free AG Barr products throughout your working day and staff sales, • Annual salary review, • Ongoing professional development and access to Learning and Development programmes and content And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Closing date for applications is 15th April 2026 Speculative CVs from agencies will not be accepted. We’re building a team that reflects the diverse communities who drink our brands. If you're Brave, Honest, and ready to grow, we want to hear from you.

At Macmillan Distribution we are committed to delivering exceptional service and building strong relationships with our publishers and customers. We are looking for a highly driven and experienced Key & Specialty Account Manager to lead our team and drive success. This varied and challenging position involves: • Team Leadership & Coaching: Lead and coach a team of account Coordinators to achieve and exceed performance goals, while fostering a collaborative and supportive team environment., • Customer Excellence: Build long lasting Customer and Publisher relationships, • Performance Analysis: Monitor team performance and analyse key metrics to identify opportunities for improvement and implement solutions., • Process Enhancement: Work to streamline processes and improve operational efficiencies that benefit the team, Customers and our Publishers., • Team Collaboration: Collaborate with internal departments to align strategic initiatives and ensure seamless service delivery. You will have: • Recent experience at a management level within a customer focused environment, effectively managing teams. (For internal applicants relevant supervisory or lead experience managing people will also be considered)., • Demonstrated leadership skills with the ability to motivate and develop a team., • Strong communication and interpersonal skills., • Ability to thrive in a dynamic and fast-paced environment. This is a rare and exciting opportunity to join an evolving and well established company within our Key & Speciality Accounts team. See the full job description _. Hours of work will be 09:00am – 05:00pm Monday to Friday and the position is located in our Basingstoke office, Chineham. We will provide you with hybrid working (3 office days/2 working from home), a competitive salary and fantastic benefits including Private Medical Insurance/Medical cash plan, enhanced employer pension contributions, employee discounts portal, 25 days holiday, on-site canteen, free parking, employee assistance programme and much more. Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for the group as well as distribution services to over 40 third party publishers. The team in Basingstoke and Swansea ensure a smooth operation of receiving, storing and distributing an extensive range of books, handling over 70,000 titles. Click _ to visit our website. Closing date 13th July

WSR are recruiting for a Nationwide Field Based Business Development Manager for our esteemed Client. Job title: Business Development Manager (Field Based) Permanent Location: Remote, with occasional visits to Head Office in Barnsley Salary: £40K - £50K per annum Our client, a prominent player in the industrial product and service sector, is currently seeking a Business Development Manager to join their growing national sales team and play a key role in expanding their client base across the UK. This is an exciting opportunity to work with a leading company serving the warehousing, logistics, and material handling industry. Role overview: This is an excellent opportunity for you to further enhance your Sales career, working as part of a strong nationwide sales team focused on delivering business growth and offering future career progression. The Business Development Manager is responsible for identifying sales leads, sourcing new opportunities and potential clients, whilst also maintaining current customer relationships. The role requires somebody with the aptitude to convert active enquiries into trading customers, as well as nurture prospective leads. This field-based role requires frequent travel to customer sites nationwide and occasional visits to head office. Key Responsibilities • Generate and qualify leads, converting prospects into trading customers, • Follow up on leads from marketing campaigns, events, and exhibitions, • Build customer trust through excellent communication and timely quoting, • Maintain and update CRM systems, ensuring data integrity and accurate reporting, • Stay informed on competitor activity, market trends, and customer needs, • Act as a brand ambassador at trade events and industry expos Experience and skills • Able to prioritise, develop work schedule, and influence others to achieve results., • Exemplary communication and customer engagement skills., • Collaborate effectively with others to ensure business improvements and efficiencies., • Knowledge and understanding of products and construction basics within the industry., • A proven track record of generating leads and conversion rates., • Experience of working in a sales or business development team., • Knowledge of warehouse and logistics product flow., • Experience in utilising a CRM system. Why join our Client? You’ll thrive if you: • Consistently generate new leads and close deals, • Meet/exceed targets for calls, meetings, and quotations, • Build strong, sustainable customer relationships, • Demonstrate continuous improvement and proactive sales engagement, • Support a culture of collaboration and growth within the team Benefits: • Salary £40k - £50k per annum, • Company Vehicle/Allowance, • 25 days holiday (service increment scheme in place), • Health Care Cash Plan (available from day one), • Company sick pay support scheme (after completion of probation), • Employee Assistance Programme (including 1:1 counselling), • Group Life Assurance – 2x annual salary (after 5 years’ service), • PERKS retailer discount scheme Please click ‘APPLY NOW’, or call the WSR Team at for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.

Flosum is a bootstrapped, profitable B2B SaaS company building the leading Salesforce-native DevSecOps, Data Protection, and Security platform. Our solutions are trusted by Fortune 500 enterprises in the most heavily regulated industries on the planet — financial services, healthcare, government, and insurance. We’re not a startup burning cash and chasing vanity metrics. We’re a proven, scaling business that reached profitability on our own terms. As a Salesforce Summit Partner and Innovation Award winner, we’ve earned our seat at the table alongside the biggest names in enterprise software. Built 100% on the Salesforce platform. Serving enterprises that demand zero compromise on security, compliance, and reliability. We are entering an aggressive growth phase — expanding our product surface, deepening our platform capabilities, and accelerating our delivery velocity. We need senior-caliber Node.js developers who can own significant parts of our architecture and ship production code that enterprise customers depend on daily. This is not a staff augmentation seat. You will work directly with engineering leadership, product managers, and the CEO. Your decisions will have real consequences, your opinions will be heard, and your craftsmanship will be visible to the customers who rely on our platform. • High-performance backend services and APIs powering enterprise-grade SaaS applications, • Scalable, secure Node.js micro services and integrations within the Salesforce ecosystem, • Modern front-end experiences using Vue.js and TypeScript that serve demanding enterprise users, • CI/CD pipeline tooling, automation frameworks, and developer productivity infrastructure, • Real-time data processing and event-driven architectures handling sensitive enterprise data at scale Read this section carefully. We are specific about what we need because we are serious about who we hire. • 5+ years of professional Node.js development in production environments — not tutorials, not side projects, not bootcamp exercises. Real production systems serving real users at scale., • Expert-level understanding of asynchronous programming, event loops, streams, and the Node.js runtime. You should be able to explain backpressure, the differences between setImmediate and process.nextTick, and why unhandled promise rejections are dangerous — without Googling it., • Deep experience with TypeScript in production codebases. We write typed code, and we expect you to understand why., • Strong command of RESTful API design, authentication patterns (OAuth 2.0, JWT), and API security best practices for enterprise environments., • Proven experience with SQL and NoSQL databases, query optimization, data modeling, and understanding the performance implications of schema decisions at scale., • Proficiency with Git workflows, code review practices, automated testing (unit, integration, and end-to-end), and CI/CD pipelines., • Solid understanding of containerization (Docker), cloud services (AWS/GCP/Azure), and infrastructure-as-code principles., • Salesforce development experience: Apex, Lightning Web Components (LWC), Visualforce, or Salesforce API integrations. If you know both Node.js and Salesforce, you are a rare and extremely valuable candidate to us., • Experience building or contributing to Salesforce ISV (AppExchange) products., • Vue.js front-end development experience, particularly with Vue 3 Composition API and state management., • Experience working in B2B SaaS companies serving enterprise customers with strict compliance requirements (SOC 2, HIPAA, FedRAMP, GDPR)., • Familiarity with DevOps/DevSecOps toolchains and practices in the Salesforce ecosystem. Skills get you in the door. Mindset determines whether you thrive here: Missionary, Not Mercenary You care about what you’re building and why. You take ownership not because someone assigned it to you, but because that’s who you are. When something is broken at 2 AM, you don’t check whether it’s “your responsibility” — you fix it. Builder, Not a Bystander You don’t wait for perfect specifications. You dig in, ask hard questions, propose solutions, and ship. You would rather have a working prototype by Friday than a polished slide deck by next quarter. Craftsperson Under Pressure Enterprise customers depend on our uptime and data integrity. You write code that doesn’t just work — it survives. You understand that in regulated industries, your code is your reputation. Direct Communicator You say what you think, respectfully and clearly. If a technical decision is wrong, you speak up — regardless of who made it. We value candor over politeness-at-the-expense-of-quality. This Is a Long-Term Commitment Let us be direct: we are not looking for contractors who jump between projects every few months. We are building a world-class engineering team, and we invest heavily in the people who join us. In return, we expect commitment. This role is designed as a long-term, full-time engagement. You will grow with us. You will own systems end-to-end. You will see the direct impact of your work in how Fortune 500 companies build, protect, and deploy on Salesforce. If you’re looking for a short-term gig while you wait for something else, this isn’t the role. If you want to build something that matters and be part of a team that’s scaling from strong to dominant, keep reading. • Competitive compensation commensurate with your experience and impact, • Direct collaboration with the founding team and engineering leadership — your voice will carry weight from day one, • A profitable, stable company with aggressive growth plans — no funding anxiety, no runway clock, • The opportunity to work on enterprise-grade products used by some of the largest organizations in the world, • Meaningful technical challenges: security, compliance, scale, and reliability at the intersection of Node.js and Salesforce, • A culture that rewards ownership, speed, and craftsmanship over politics and hierarchy, • Remote-first flexibility with a results-oriented work environment

Job Title: On Trade - Regional Business Development Manager Location: North East and York Contract and working pattern: Field based, permanent Reports To: National Account Manager Ready to make your mark on the North East and York's On Trade scene? Join us and Be Your Best Barr None Lets Grow!!! We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 850 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours. At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste. We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridge. There's never been a better time to join us What we’re looking for… We want you to help us take our portfolio to the next level across the North East and York's most iconic bars and restaurants and join our growing On Trade team, representing market leading products from the FUNKIN Cocktails, Frobishers, Rubicon, Bundaberg and IrnBru range. (Scotland, NE, Yorkshire) As our On Trade RBDM you will be responsible for driving new and developing existing distribution of products from the AG Barr portfolio in Key Regional and multi Site Operating accounts within an assigned territory (regional pub groups, premium bar operators, restaurant groups and hotel chains). The scope of the position covers day to day execution of national agreed plans overlaid with local activity mutually agreed to deliver objectives within agreed /budgets. Your responsibilities will include... • KPI Ownership: Responsible for hitting targets related to revenue, distribution, new business, and product availability., • Joint Business Plans (JBPs): Developing mutual growth strategies with key customers to ensure both A.G. Barr and the client see a return on investment., • New Business: Identifying and securing new stockists while negotiating commercial terms that protect profit margins., • Supply Chain & Forecasting: Managing the end-to-end flow of stock—from the factory to the warehouse, and ultimately to the store shelf—to ensure products are never out of stock., • Activation: Executing promotional campaigns and seasonal "big bets," ensuring high visibility and "point of purchase" awareness (e.g., menu placements and displays)., • Budget Oversight: Managing promotional and trade investment budgets to ensure all deals remain profitable for the company., • Insight-Led Selling: Using category data and consumer insights to influence customers and optimise sales performance., • Stakeholder Management: Building long-term partnerships with buyers, marketing teams, and internal stakeholders., • Reporting: Handling all administrative duties, internal communications, and account reviews to keep all parties aligned on business decisions. What you’ll bring... • Significant experience in FMCG or strategic sales, preferably Key Account Management. We value your results more than your years on the clock. • Direct experience within the UK/Local On-Trade drinks industry and cocktails is preferred but not essential (e.g. spirits, beer, wine, soft drinks), • Demonstrable track record of meeting and exceeding challenging sales targets with a particular focus on New Business., • Excellent IT skills (Google Suite, Excel, PowerPoint & Word). Able to learn new packages (Cognos, IRI/Kantar, Demantra), • Comfortable working with sales data and managing budget, • Highly Organised, • Developed communication skills (especially remotely) You will also demonstrate our AG Barr behaviours of Being Honest, Accountable, Connected and Brave. What we offer… We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Annual bonus linked to business and individual performance, • Defined contribution Pension, • 34 days holiday, • Flexible holiday trading, • Flexible cash pot to spend on benefits, • Healthcare Cash Plan, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount, • Free AG Barr products throughout your working day and staff sales, • Annual salary review, • Ongoing professional development and access to Learning and Development programmes and content And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Closing date for applications is 15th April 2026 Speculative CVs from agencies will not be accepted. We’re building a team that reflects the diverse communities who drink our brands. If you're Brave, Honest, and ready to grow, we want to hear from you.

We are seeking an experienced finance professional to join a growing, multi-division construction group based in North-West London as a Bookkeeper. This is a newly created role due to continued business growth and offers the opportunity to work across a diverse portfolio of specialist companies within the construction and infrastructure sectors. The successful candidate will report to the Finance Director and play a key role in managing financial operations, ensuring compliance, and supporting ongoing improvements. This role offers hybrid working with only one day per week required in the office. Our client operates across several entities including construction, residential, civil engineering, and technical research. With centralised financial oversight, they are committed to excellence, compliance, and continuous improvement. Key responsibilities include managing recurring and complex finance matters across all group companies, overseeing CIS compliance including subcontractor onboarding, HMRC verification, submissions and reporting, supporting VAT returns and maintaining compliance records, and handling payroll across the group including PAYE, pensions, and statutory submissions. The role also includes banking tasks such as supplier payments, reconciliations, and cash flow monitoring. You will serve as a key link between the Finance Coordinator, General Manager, and Finance Director, producing monthly reports and helping to improve financial processes across the group. Candidates should be AAT qualified, studying towards AAT, or qualified by experience. Solid experience in a finance role, preferably within construction or a multi-entity group, is desirable. Strong knowledge of CIS, VAT, PAYE, and HMRC compliance is required, along with experience in payroll processing and banking. Proficiency in QuickBooks is also desirable but not essential. The ideal candidate will have excellent attention to detail, strong organisational skills, and the ability to work independently while communicating effectively across teams. The role offers a salary of £30,000 to £40,000 per annum depending on experience, plus a 5% annual bonus. It includes 25 days holiday plus bank holidays (pro-rated for part-time), a company pension, and the opportunity for remote working. Both full-time and part-time applications are welcome. If you are ready to join a dynamic and expanding organisation and contribute to its financial success, we would love to hear from you. Please apply now to be considered.

We're delighted to be working with one of the UK's leading medical communications agencies, seeking an Account Executive or Account Manager to join their dedicated and expanding team. You will join their client services team responsible for multiple projects, and handling one major client as the day-to-day contact, taking ownership of effective and efficient delivery of allocated tasks. Key responsibilities include ensuring work is delivered on time in full and to the highest quality standards, meeting the client's needs by working in partnership with all key functions within the agency, through regular, collaborative, clear and directive communication. Other duties include: • Creating, building & maintaining strong, effective relationships with new and existing clients, • Project management of campaigns from brief to execution, • Work closely and collaboratively with internal teams on content strategy and production management, utilising strong problem solving, multitasking and proactive/reactive prioritisation skills, • Responsible for developing and managing the day-today internal and external communications necessary to manage expectations, • Take ownership of effective management and adherence to budgets and timelines, liaising in a timely, clear and collaborative manner with project team members and creative services manager as required, • Providing input and managing the implementation of new and existing campaigns to ensure clients' needs are met, • Identifying and planning communications activities and opportunities, contributing to strategic plans, • Updating clients on project timelines, with clear, agreed, actionable next steps with deadlines It is essential you have medical communications experience and a relevant scientific or medical degree. This is a hybrid working position and requires only 1 day in the office each week. This is an exciting opportunity, with real career growth opportunities. Our client takes special pride in being a warm and embracing employer - benefits of joining their team include: • 25 days annual leave - plus bank holidays and company holidays, • Health cash plan, • Health and well-being programmes, • Annual flu jab, • Private pension scheme, • Competitive salary, • Professional learning and development If any of this sounds interesting and you would be open to a conversation to find out more, please send us a copy of your CV and we'll be in touch to discuss the role in more detail. Zero Surplus is East Anglia's premier communications recruitment agency, based just outside Cambridge. Our recruiters source staff for small and international B2B & B2C businesses across Essex and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Job title: Customer Service advisor Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ Hours: 42.5 hours a week Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. **Great career development opportunities – grow with us. Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Key Responsibilities: • Responsible for the reception area, including greeting customers and providing a positive and welcoming experience., • Deliver exceptional customer service., • Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars., • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines., • Regularly update the customer with progress on their repair., • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs., • Process payments and issue invoices., • Supporting with handling complaints in line with Company policy., • Adhere to all company policies, procedures, and service level agreements., • Knowledge and compliance with Health and Safety regulations. Skills and experience: • Strong attention to detail., • Ability to deal professionally with the issues that arise., • Excellent communication skills in all areas, including by telephone, email and in face-to-face situations., • Computer literate., • Ability to understand, implement and review complex processes., • Proactive., • Ability to organise time and resources., • Good time management and prioritisation skills., • Handling confidential information. Benefits • 33 days holiday (including bank holidays), • Personal health cash plan – claim back the cost of things like dentist and optical check ups, • Enhanced maternity / paternity / adoption / shared parental pay, • Monthly and Annual Bonus schemes, • Life assurance: three times basic salary, • Free breakfasts and fruit, • Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: • Make it happen – Be accountable. Take the initiative, work fast, and do a great job., • Strive for better – Be bold. Challenge the norm – make small improvements often., • Win together – Be a team-player. Win together, learn together, respect each other.

Job Title: On Trade - Regional Business Development Manager Location: North East and York Contract and working pattern: Field based, permanent Reports To: National Account Manager Ready to make your mark on the North East and York's On Trade scene? Join us and Be Your Best Barr None Lets Grow!!! We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 850 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours. At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste. We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridge. There's never been a better time to join us What we’re looking for… We want you to help us take our portfolio to the next level across the North East and York's most iconic bars and restaurants and join our growing On Trade team, representing market leading products from the FUNKIN Cocktails, Frobishers, Rubicon, Bundaberg and IrnBru range. (Scotland, NE, Yorkshire) As our On Trade RBDM you will be responsible for driving new and developing existing distribution of products from the AG Barr portfolio in Key Regional and multi Site Operating accounts within an assigned territory (regional pub groups, premium bar operators, restaurant groups and hotel chains). The scope of the position covers day to day execution of national agreed plans overlaid with local activity mutually agreed to deliver objectives within agreed /budgets. Your responsibilities will include... • KPI Ownership: Responsible for hitting targets related to revenue, distribution, new business, and product availability., • Joint Business Plans (JBPs): Developing mutual growth strategies with key customers to ensure both A.G. Barr and the client see a return on investment., • New Business: Identifying and securing new stockists while negotiating commercial terms that protect profit margins., • Supply Chain & Forecasting: Managing the end-to-end flow of stock—from the factory to the warehouse, and ultimately to the store shelf—to ensure products are never out of stock., • Activation: Executing promotional campaigns and seasonal "big bets," ensuring high visibility and "point of purchase" awareness (e.g., menu placements and displays)., • Budget Oversight: Managing promotional and trade investment budgets to ensure all deals remain profitable for the company., • Insight-Led Selling: Using category data and consumer insights to influence customers and optimise sales performance., • Stakeholder Management: Building long-term partnerships with buyers, marketing teams, and internal stakeholders., • Reporting: Handling all administrative duties, internal communications, and account reviews to keep all parties aligned on business decisions. What you’ll bring... • Significant experience in FMCG or strategic sales, preferably Key Account Management. We value your results more than your years on the clock. • Direct experience within the UK/Local On-Trade drinks industry and cocktails is preferred but not essential (e.g. spirits, beer, wine, soft drinks), • Demonstrable track record of meeting and exceeding challenging sales targets with a particular focus on New Business., • Excellent IT skills (Google Suite, Excel, PowerPoint & Word). Able to learn new packages (Cognos, IRI/Kantar, Demantra), • Comfortable working with sales data and managing budget, • Highly Organised, • Developed communication skills (especially remotely) You will also demonstrate our AG Barr behaviours of Being Honest, Accountable, Connected and Brave. What we offer… We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Annual bonus linked to business and individual performance, • Defined contribution Pension, • 34 days holiday, • Flexible holiday trading, • Flexible cash pot to spend on benefits, • Healthcare Cash Plan, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount, • Free AG Barr products throughout your working day and staff sales, • Annual salary review, • Ongoing professional development and access to Learning and Development programmes and content And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Closing date for applications is 15th April 2026 Speculative CVs from agencies will not be accepted. We’re building a team that reflects the diverse communities who drink our brands. If you're Brave, Honest, and ready to grow, we want to hear from you. #IND1

Benefits of working at Together • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays, • Free access to company holiday homes, • Buy & sell holidays, • Discretionary annual bonus plus an additional Shared Reward Bonus, • Matched pension contribution, • Health cash plan plus Private medical insurance, • Life assurance and Critical illness cover, • Travel season ticket loans and Ride to work scheme, • Free local gym access, • Local bar / restaurant discounts Company Description We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. As a Mortgage Telephone Business Development Manager you will be responsible for exceeding sales targets and new business generation KPIs to meet with business objectives by developing opportunities. You will understand different partners’ business models, driving performance and quality of business submitted by allocated intermediary packager partners. The above will be articulated in a territory plan with specific account plans for key accounts. You will be supporting the channel in developing strategies to optimise potential within the market and taking an active role in sales meetings and discussions to increase the Together reach into the market. You will also be managing existing relationships and performance using appropriate lines of communication and management information tools. You will present the Together products and services positively and professionally, both via MS Teams, email, telephone and sometimes face to face, to educate and grow our market share. Time will be split between working remotely (c.75%) and visiting packager partners in the field (c.25%). Whilst working in the field, it is anticipated that this role will require flexibility for some overnight stays. The split between remote and field time may vary according to the businesses requirements. You will expertly represent and train out the underwriting / packaging requirements of the company (both CF & PF in-line with our One Together approach) and provide competitor insight by understanding and collating relevant market intelligence and concisely feeding this back in to the business. Additionally you will assess new partner opportunities for packaging, or where a referral to another channel in the business maybe more appropriate (e.g. Banking / corporate) or facilitating introductions to existing panel packager partners. As a Mortgage Telephone Business Development Manager we are looking for someone to: • Identify and target new intermediary partners across defined regions and segments to drive business growth., • Develop and execute proactive business development strategies to penetrate new markets and expand distribution., • Generate pipeline through outbound activity, F2F meeting, networking, event and broker engagement., • Deliver training tailored to the needs of potential partners, demonstrating the USP’s and flexibility of Together in all products., • Manage the funding cycle from enquiry to submission whilst tracking pipeline conversion to ensure strong fundings., • Manage, nurture and develop existing relationships to develop potential, • Ensure territory coverage is wide and aligned to maintain and improve underserved regions, new firms and segments, • Conduct market research to identify gaps and opportunities whilst analysing trends to anticipate demand and awareness as to where the business can gain competitive advantage., • Feedback competitor and market intel to inform and influence products and marketing, • Attend trade shows, expo’s, networking events to raise brand profile, • Accurately log all information into CRM ensuring visibility and accountability for data., • Maintain high quality MI and territory planning clearly demonstrating tactical activity, • Work closely with internal teams to meet the needs of intermediaries, • Consistently exceed new business targets ( eg new broker registrations, training sessions etc ), • Act as ambassador for the business ensuring the brand is presented with consistency and professionalism, • Effective diary management to ensure all intermediaries visits are aligned to contact strategies using 100/60/40 technique and zoning, • Ensure compliance with internal procedures and risk frameworks, acting as a first line to risk., • Understand and demonstrate first line risk, understand the RCSA and be able to articulate these whilst promoting fraud avoidance, • Continuously look at ways to improve account satisfaction, operational efficiency and intermediary experience, • Maintain an accurate working knowledge of the Group’s current product criteria & underwriting procedures, • Ensure that all non-financial objectives (SLA’S, broker accreditation) & behaviour & competency framework measures (activity, capacity etc) are achieved. Essential: • Proven track record in business development within specialist Mortgage lending – specifically within the southern/London region, • Ability to develop a robust contact strategy with differing accounts, • Strong commercial awareness, • The ability to work to targets and deadlines, • The ability to work collaboratively, with ability to help influence change, • Exceptional interpersonal, influencing and negotiation skills, • Effective pipeline and diary management skills, • Exceptional communication skills with the ability to converse with all levels of seniority, • PC skills including Microsoft Office, • An assertive and tactful manner, • Strong objection handling and problem solving skills, • Full driving license, • Excellent time management skills and the ability to work to achieve KPIs If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Click here for more information on our _ Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

Kigen is an Arm and SoftBank backed technology company building the operating system that secures connectivity for the Internet of Things. Our eSIM and iSIM OS is embedded in devices shipping around the world, and we serve customers across Europe, Asia-Pacific and beyond. We are a growing, multi-entity group operating across the UK, India, Japan, South Africa, Denmark, France and United States running a single global ERP (NetSuite) with a consolidated group ledger, with third party local accounting and tax support where required. Our commercial model spans perpetual software licensing, hardware module supply, SaaS subscriptions and over-the-air (OTA) services — which makes our billing and receivables environment unusually varied and genuinely interesting to work in. Purpose of the role This role owns the financial accuracy of the accounts receivable and customer invoicing desk for the group. Acting as the bridge between finance and commercial operations, it exists to make sure every sale — across every entity, currency and revenue model — is billed accurately and on time, that cash is collected efficiently, and that our receivables ledger is clean, well-reconciled and audit-ready. It is a hands-on, detail-driven position with real ownership. You will be the go-to person for billing queries and collections across the group, working closely with the wider finance team, commercial operations and customers directly. What makes this role different Kigen's receivables environment is more complex than a typical AR desk — and that's a big part of what makes it rewarding: • Multi-entity and multi-currency, all consolidated in a single NetSuite ledger with a March year-end., • Several distinct revenue models — perpetual OS licences, hardware module reselling (including drop-ship), recurring SaaS subscriptions and usage-based OTA services — each with its own billing logic and timing., • Cross-border transactions that bring indirect tax (VAT / GST) and withholding-tax considerations into the invoicing chain., • A varied customer base, from global tier-one device makers to smaller connectivity providers — so credit-control judgement and relationship handling matter., • A scale-up in build mode — we're actively improving and automating finance processes, so there's genuine scope to shape how the AR desk runs rather than just operate it., • AI in the finance function — our CFO actively champions the adoption of Claude by Anthropic, and you'll help shape how billing is run with AI assistance while keeping key human-in-the-loop controls. What you'll do • Raise, review and issue customer invoices in NetSuite across all group entities, currencies and revenue models, with the correct commercial terms, purchase orders, contract detail and tax treatment. A third-party billing module will go live and will need managing and integrating with NetSuite., • Own credit control and collections group-wide using our automated dunning agent — proactively chasing overdue accounts, monitoring ageing and keeping days-sales-outstanding under control, and issuing customer statements., • Match and allocate customer receipts across multiple bank accounts and currencies, reconcile the AR ledger, clear differences and maintain accurate customer master data, credit terms and limits., • Support month-end close with AR reporting, revenue cut-off and aged-debt analysis, and provide receivables information for management reporting, cash forecasting and the annual audit., • Contribute to continuous improvement and automation of the order-to-cash process — with scope to cross-train and support the employee expense platform and bank reconciliations. What you'll bring Essential • Solid, demonstrable experience in accounts receivable, billing and/or credit control, ideally in an international or multi-entity business., • Hands-on ERP experience — NetSuite strongly preferred; comparable systems (SAP, Oracle, MS Dynamics) considered., • Experience of international transactions, working with multiple currencies and reconciling across bank accounts., • A high standard of accuracy and attention to detail., • A confident, professional communicator — able to chase payment firmly but tactfully and liaise across finance, sales and customers., • Well organised and self-directed, comfortable owning a workload with limited supervision in a fast-moving environment. Nice to have • Demonstrable experience of using AI without compromising accuracy or integrity., • Exposure to technology, SaaS, telecoms, semiconductor or IoT billing., • Familiarity with subscription and usage-based billing models., • Working knowledge of indirect tax (VAT / GST) and/or cross-border withholding tax., • Experience in a private-equity- or venture-backed scale-up., • Part-qualified accountant (CIMA / ACCA / equivalent) or actively studying — or a strong qualified-by-experience track record., • Experience with collections / billing automation or cash-application tooling. The working arrangement This is a permanent, part-time role, fully remote within the UK — ideal for an experienced AR specialist who wants a reduced-hours arrangement. You'll work within our global finance team and interact daily with colleagues across time zones, so some flexibility to overlap with UK/European and APAC counterparts is helpful. We'll tailor the hours to the right candidate. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, disability or any other protected characteristic.

Telesales Account Manager (Mainly Remote Working) Location: Lincoln & Working from home Salary: £34,375 OTE (Uncapped Bonus Potential) Employment Type: Permanent, 37.5 hours per-week (flexible hours: 8am-4pm, 8:30am-4:30pm, or 9am-5pm) Working Arrangement: Hybrid - flexible, mostly remote with occasional office presence Macildowie are working with a highly-flexible client based in Lincoln to recruit a Telesales Account Manager for an industry-leading provider within their respective sector. This is an exciting opportunity for a driven individual with B2B telesales and account management experience to join a forward-thinking and transparent organisation undergoing cultural transformation. In this consultative sales role, you'll be responsible for managing existing accounts while proactively identifying new opportunities across a number of stakeholders. You'll need to navigate a range of stakeholders - from gatekeepers to local authorities to headteachers - with the ability to identify opportunities, build a pipeline, and be confident in handling rejection through cold-calling. An understanding of legislative frameworks and a commitment to personal brand and reputation are key. This business champions flexibility, offering remote working with an organic in-office presence based on individual preferences. As long as you're within a two-hour commute, you'll have the autonomy to decide when to collaborate in person. Regular training and all-expenses-paid team events also add to a supportive and people-focused culture. What we're looking for: 2+ years of Account Management and cold-calling experience Consultative and confident communicator Ability to identify and convert decision-makers Passionate about building and maintaining a professional reputation Excellent time management, multitasking and resilience Perks include: • Up to 5 days per week working remotely with the option to attend the office on any day- although must be within 2-3 hours of the offices 24 days holiday + bank holidays. Plus up to 30 days for long-serving employees Medical Cash Plan (dental (£300 p/y, optical £300 p/y, GP services £200 p/y) Birthday off and smart-watch bonus post-probation 5% employer pension contribution All-expenses paid Summer & Christmas parties, plus team-building events If you're a sales professional who thrives on consultative selling with uncapped potential and wants to be part of a flexible business that is evolving in all the right ways, we'd love to hear from you. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!