Customer Service
28 days ago
Brighton
Customer Service Advisor \n Location: Brighton, East SussexJob Type: Full-time, PermanentSalary: Competitive, depending on experience \n About the Role \n We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join a growing team in Brighton. The successful candidate will be responsible for delivering exceptional customer support, resolving enquiries efficiently, and ensuring a positive experience for all customers. \n This role would suit an individual with excellent communication skills, a passion for helping people, and the ability to work effectively in a fast-paced environment. \n Key Responsibilities \n\n • Respond to customer enquiries via phone, email, live chat, and social media channels.\n, • Provide accurate information regarding products, services, and company policies.\n, • Resolve customer complaints and issues in a professional and timely manner.\n, • Process orders, returns, refunds, and account updates.\n, • Maintain accurate customer records and update CRM systems.\n, • Work closely with internal departments to ensure customer queries are resolved efficiently.\n, • Meet individual and team performance targets, including service levels and response times.\n, • Identify opportunities to improve customer satisfaction and service processes.\n, • Handle sensitive customer information in line with GDPR requirements.\n, • Provide administrative support as required.\n\n Skills & Experience Required \n Essential \n\n • Previous experience in a customer service, contact centre, retail, or administration role.\n, • Excellent verbal and written communication skills.\n, • Strong problem-solving and conflict-resolution abilities.\n, • Ability to remain calm and professional when dealing with challenging situations.\n, • Good IT skills, including Microsoft Office and CRM systems.\n, • Strong attention to detail and organisational skills.\n, • Ability to multitask and prioritise workload effectively.\n, • A customer-first approach and positive attitude.\n\n Desirable \n\n • Experience working within a contact centre environment.\n, • Knowledge of CRM systems such as Salesforce, HubSpot, or Zendesk.\n, • Experience handling complaints and escalations.\n, • Additional language skills would be advantageous.\n\n Personal Attributes \n\n • Friendly and approachable.\n, • Empathetic and patient.\n, • Reliable and dependable.\n, • Positive and enthusiastic outlook.\n, • Strong team player.\n, • Adaptable and willing to learn.\n, • Professional and customer-focused.\n\n Benefits \n\n • Competitive salary and bonus opportunities.\n, • Pension scheme.\n, • Generous holiday allowance.\n, • Full training and ongoing development.\n, • Career progression opportunities.\n, • Employee assistance programme.\n, • Friendly and supportive working environment.\n, • Staff discounts and company benefits.\n