359 Best de city manager Jobs in London (enero 2026) - page 2

Registered Care Manager

hace 9 días

London

The Purpose of the role is to lead in the day to day operational management of Vincentian Care Plus (VCP) through effective leadership and delivery of high quality care within the framework of Care Quality Commission’s Fundamental Standards of Care. The Registered Manager will be accountable and will be working closely with the Chief Executive Officer to encompass the management of all services within the organisation’s policies and procedures. To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council. To lead and promote VCP’s philosophy, values, aims and approach in providing high quality homecare services. To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget. To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Manage the Safety and Quality of the Organisation · Ensure that the service meets all the quality control requirements to remain compliant at all times. · Be responsible for the safe delivery of the service in line with legislative requirements and the organisation’s policy and procedures. · Ensure that all Safeguarding and Health & Safety legislation requirements are adhered to at all times. · Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management. · Closely work with the Compliance and Quality Manager to implement, maintain and resolve complaints and incidents within agreed procedures. · Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care. · Understand and monitor health and safety in the workplace and in the field. · Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation. · Carry out investigations relating to the quality of the service and use findings to make improvements. · Be prepared to work flexibly to ensure the safe delivery of the service. Provide a Good Service to the Client • Promote the rights of each client and keep their wishes at the centre of their care and support., • Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support., • Make sure a written individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks., • Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns., • Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. · To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements. · To work with the CEO in developing ideas, initiatives and practices and to share in the monitoring process. · Actively participate in the growth and development of the Charity, through maximising funding and marketing opportunities. · Manage the finance of the Charity by fully understanding the current financial status and working within the budget constraints to ensure the budget is met at all times. · Oversee all administrative systems to ensure factual, accurate information is held and that all computerised and manual records are up to date. · To attend meetings and provide regular reports. · To ensure that relevant legislation and registration requirements are complied with and to deal with any concerns. · To initiate the implementation and on-going review of Policies and Procedures and Quality Standards of Care. · To build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Charity, and develop and maintain contacts with relevant Statutory and Voluntary Agencies as well as Social and Health Care Agencies. · To maintain professional accountability for: o care delivered o care premises and resources o training and supervisions to staff providing care · To be accountable and responsible for the provision of care throughout the operational day. · To ensure that care delivery is based on currently accepted best practice that can demonstrate resident assessment, planning, implementation and evaluation to meet the residents’ needs holistically, is person centred and that all care is evidenced based. · Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits for the service. · Maintain all necessary documentation with regard to confidentiality and the Data Protection Act and uphold effective and accurate record keeping by ensuring high standards of record and report writing are maintained. · Demonstrate and lead by example in the delivery of care and effective use of resources. Staff Management · To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards. · Lead the staff team to provide a high standard of person centred care based on a Vincentian ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual. · Manage the effective recruitment, induction, training and performance of the office and field staff teams. · Identify ongoing training needs and ensure staff are up to date with current best practice. · To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff. · To promote a teamwork approach through strong leadership in an open and friendly working environment. · Be responsible for the on–call rota. · Actively promote, develop and maintain an environment, which encourages lifelong learning with staff. · Work closely with the Compliance and Quality Manager to ensure that all staff undertake the mandatory training requirements. Ensure that Evidence Based Practice (EBP) is used to deliver high standards of care. · Participate in the training and development of all staff. Assume the role of facilitator for the staff, providing support for supervision/continual professional development. · Identify own learning needs and take responsibility for own professional development Additional Information · The post holder must at all times carry out their responsibilities with due regard to the Charity’s Equal Opportunities Statement. · Work in line with the Charity’s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times. · Confidentiality of residents to be maintained at all times. · The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity. · An understanding of administering medicines. · The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act and GDPR. · The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing. Genuine Occupational Requirement We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity. The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post. Candidate Specification Essential Criteria Experience and skills · Excellent leadership and management skills. · Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals. · Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust. · Ability to support client with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy. · Experience of care services, risk assessment and person centred care and support. · Experience of regulatory frameworks for Domiciliary services such as Care Standards and the Care Quality Commission. · Effective strategic and operational planning of workloads so clients receive the services they expect. · Financial management including budgetary control. · Good administrative skills and computer literacy. · Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff. · Ability to maintain clear written and electronic records and to follow statutory reporting procedures. · Ability to implement Vincentian Care Plus’ policies, procedures, and instructions. · Experience of managing the delivery of social care services as a registered manager (desirable). · This list is not exhaustive and from time to time you may be required to undertake additional duties. · This job description will be updated from time to time at the discretion of management in response to changing business needs. Personal attributes · Caring and compassionate towards people in need of care and support. · Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. · Strong commitment to non-discriminatory care practice. · Commitment to respecting the rights of client at all times and to promoting their privacy, dignity and independence throughout their lives. · Dedicated to governance and delivering high quality services. · Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. · Excellent time keeper and reliable and professional. Knowledge and understanding · Good standard of education with good literacy and numeracy skills. · Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice. · Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services. · Understanding of the tendering process and the ability to prepare tenders and deliver presentations to Commissioners. · Must have NVQ L5 qualification in Leadership and Management Health and Social Care or equivalent, or be willing to work towards a relevant management qualification. · Working knowledge of Safeguarding procedures in adult care, and how to recognise abuse. · Understanding of systems to maintain confidentiality in relation to client, staff and the business. · Knowledge of health and safety matters in relation to homecare services and risk management. · Business Management degree (desirable). Salary and Conditions of Service The salient features of Conditions are as follows: You will be automatically entered into the Nest Pension Scheme after three months. · All offers of appointment are subject to receiving satisfactory references and medical clearance and DBS checks. All appointments are subject to a 6-month probationary period. Further Information We operate a no smoking policy. We confirm our commitment to equal opportunities in all our activities. It is intended that no job applicant or employee will receive less favourable treatment on the grounds of political belief, sex, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. Selection and promotion criteria will be kept under review to ensure that individuals are treated on the basis of the job requirements and on their relevant personal merits, and are not disadvantaged by conditions or requirements, which cannot be shown to be justifiable.

Assistant to Senior Manager, MICE, Europe (London)

hace 2 días

City of London

The Organisation: Consistently ranked as Asia's Top Convention City, Singapore is a global leader for business events. As the lead government agency for the business events sector in Singapore, the Singapore Exhibition & Convention Bureau (SECB), part of the Singapore Tourism Board (STB), is responsible for shaping and retaining Singapore's exceptional reputation as one of the world's best business events destinations. At SECB, we champion business events to grow, nature and reinforce Singapore’s reputation as a dynamic, innovative and sustainable events destination. We strive to deliver exceptional experiences for our visitors and develop our industry in partnership with global associations and organisations. Our team is diverse with a global mindset. People are at the heart of everything we do and we stand by the values to be reliable, fair and honest (Integrity), succeed, bond and learn as a team (Team), dare to speak, dream and do (Courage), be caring, nurturing and have respect for one another (Care) and believe in our purpose and be driven to excel (Passion)! To learn more about us, check out our website: ___ Purpose of Job: The role involves building top-of-mind awareness and consideration of Singapore as a choice destination for MICE and securing business events from Europe for Singapore. The Opportunity: The Assistant Manager/Manager/Senior Manager (MICE) will represent the SECB and be responsible for the promotion of Singapore as the preferred choice for Meetings, Incentives, Conferences and Exhibitions (MICE) destination for the European market. Europe is a key source market for business events for Singapore with its strong base of international companies, associations and exhibition organisers seeking to grow and expand their businesses. This individual will be responsible for identifying and securing new events and opportunities for Singapore as well as developing and cultivating a pipeline of business leads within the European MICE sector to raise awareness of Singapore as a top meetings destination. Based in London, this position will require interact with team members in the Singapore Headquarters (HQ). This position will also maintain strong relationships with external stakeholders, the media and potential clients to identify new MICE events to bring to Singapore. Main Responsibilities: 1. Immediate Lead Generation and Account Management • Be part of the STB Europe MICE team with responsibilities to deliver STB Europe MICE targets for Singapore. This position serves as the main contact for MICE accounts headquartered in Northern and Southwestern Europe, including but not limited to the United Kingdom (core focus), Nordics, Spain and Portugal. However, geographical area of coverage and number of markets under management may be subject to change based on regular review of the business needs of STB and/or market opportunities., • Secure and build a pipeline of business events from the Europe region across Association Conferences, Trade shows and Exhibition, Corporate Meetings & Incentives (M&I), with a strong focus on M&I, • Grow strong relationships with clients, respond to client queries and event bidding opportunities (e.g. RFP), • Develop a strong understanding of Singapore’s MICE offerings, venues and suppliers and navigate relationships with partners in order to respond to client queries and develop solutions to meet the client’s needs, • Provide timely advice and facilitation support through various STB incentives, programmes and initiatives, as well as prepare and submit internal proposals and applications for STB's programmes and initiatives (e.g grants), • Support HQ colleagues in cultivating and maintaining relationship with key Exhibition & Conferences decision makers in market, and hunt for accounts that are not yet in Singapore., • Maintain account records for all assigned accounts including document appointments, activities and overall account management in the CRM system (e.g. Salesforce). 2. Pipeline Development • The manager will need to be proactive in proposing and driving suitable business development activities to support SECB's work to bid for conventions and meetings and build a pipeline of MICE events, with a strong focus on M&I Travels. These may include identifying and participating in forums, road shows, trade shows, sales calls, or organising site inspections in Singapore., • Co-drive joint business development initiatives with stakeholders and partners (i.e. DMCs, airlines, hotels, venues), such as conducting collaborative sales calls, organising in-market client cultivation events and FAM trips., • Leverage HQ's strategic partnerships to execute entitlements and maximise outcomes across STB Europe (e.g. conducting internal training sessions, client cultivation events, tapping on internal database of meeting planners etc.), • Identify and pursue new partner opportunities (such as partnerships and alliances with industry associations, platforms and third party meeting planners) to grow Singapore’s presence and influence within Europe. 3. Tradeshows • Leading Singapore's participation in major Europe-based tradeshows (e.g. The Meeting Show London), including overseeing booth design/construction, on-site logistics and operations, meeting diaries, and working with HQ colleagues to brief/engage participating Singapore partners., • Represent Singapore at Europe-based tradeshows (e.g. IMEX Frankfurt and IBTM Barcelona) including supporting in operations and logistics, as well as leading meetings at the tradeshows. 4. Others • Contribute to STB Europe's strategies, such as through gathering and analysing of market intelligence data and stakeholder feedback and developing recommendations to increase Singapore's competitiveness in acquiring new business events, • Work with HQ colleagues to support and execute strategic MICE projects and activations, • Oversee administrative matters (e.g. budget monitoring, contracts related to service providers such as travel agency, warehouse, office and staff insurances etc.), • Perform other duties as assigned (e.g. organising meetings and note taking, participation in workplan discussions, piloting new tech) What are we looking for • At least 3 to 5 year sales, business development experience in the hospitality, venue and MICE sector;, • Proven track record of achieving sales quotas; experience with venue, destination marketing is a plus, • Strong stakeholder management, negotiation, communication and presentation skills, as well as outside-the-box thinking to attract new business, • Independent worker with strong project management and problem solving skills, including ability to execute multiple projects simultaneously in a fast-paced environment, • Excellent verbal and written communication skills, • Experience working in a global team across multiple time zones and cultures, • Willingness to travel within Europe to attend meetings, roadshows, tradeshows and staff weekend events where required as part of work duties, • Willingness to travel to Singapore as part of corporate meetings and work duties, • Data driven and proficient in reading and analyzing data., • Proficient knowledge of Microsoft programs such as Word, Excel, Outlook and Powerpoint, • Independent contributor role, working alongside other team members in Europe (including STB offices in London, Frankfurt and Brussels) and Singapore, • Reports to Area Director in STB Northern and Southwestern Europe and Executive Director Europe, both based in London., • Willingness to travel domestically and internationally is a must, • Please submit a portfolio/CV as part of the application. Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

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