Claims jobs in Leeds - Page 5Create job alerts

We now have a fantastic opportunity for an entry level Claims Advisor and we are looking for someone who is highly organised, confident on the phone, and eager to learn. Manage allocated claims accurately and at all times within the laid down service level agreements. The ability to work to a high l

A leading national law firm is seeking an experienced RTA Litigation Executive or Paralegal to join its fast-paced team in Leeds. This role includes managing RTA claims from initial instruction through to settlement, whilst ensuring exceptional client care and collaboration with solicitors.

A major insurance Group in Leeds is seeking a part-qualified GI actuary for an exciting pricing role. You will analyze claims performance using SQL and Python, contributing to the Pricing Best Estimate for core motor brands.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing l

A leading insurance services provider in Leeds is looking for an Audit and Quality Performance Lead to enhance technical standards and oversee quality processes. This hybrid role involves internal audits, claims reviews, and a desktop claims caseload.

A legal services firm in the United Kingdom is seeking a legal advisor to manage high-volume RTA Fast Track claims.

Lawes has partnered with a leading risk and claims administration organization who is looking for a dedicated and motivated professional to join their technical liability claims and audit team. Job Title: Desktop Liability Claims Technical & Audit Manager. With responsibility for high-profile client

A market leading law firm is seeking a Solicitor for their Corporate Insurance and Risk team in Leeds. The successful candidate will manage motor claims for high-profile clients and provide expert legal advice.

Our Corporate Risk, Pre Litigation Casualty team are looking for an experienced Claims Handler to join them. The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. The handler will manage the claim from inception to settlement pre litigati

Job Description Claims Relationship Manager LeadSalary: Up to £70k + 20% Bonus + Excellent BenefitsLocation: Leeds or Manchester (national travel required)IPS is working with a Global Insurer who are seeking a senior, market-facing Claims Relationship Manager to lead and shape the Claims Account M

Additionally, you will be required to manage a caseload effectively providing service delivery within clients SLAs and meeting challenging audit criteria, writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims / Job Ref: CD259. Job Description Our client is looking to recruit a Subsidence / Property Claims handler within their Property TPA Division. The role involves providing first class customer s

My client is seeking an experienced Claims Handler to manage a varied caseload of pre‑litigated personal injury, property damage, and first‑party property claims of unlimited value.

Key Responsibilities - Running a claimant clinical negligence caseload autonomously - Managing multi-track files from instruction to conclusion - Drafting pleadings, instructing experts, and valuing complex claims - Maintaining excellent client care throughout emotionally sensitive cases - Working

Job Description Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy Personal Injury Claims Adjuster – Employer & Public liability

In this role, you will lead a team of Claims Adjusters who work closely with the London-based claims team and adjusters aligned to specific lines of business. Job Description We are currently recruiting for an exciting Team Leader opportunity based in Leeds, within our client's London Market Claims

Job Title: Property Litigator (4-5 PQE) Location: Leeds Salary: Competitive (dependent on experience) Contract: Full-time The Opportunity A fantastic opportunity has arisen for a Property Litigator with 4-5 years' post-qualification experience to join a busy and supportive Property Disputes team based in Leeds. This role offers responsibility, autonomy, and a varied caseload, while working within a collaborative and inclusive environment that values both technical expertise and client relationships. The Role As a Property Litigator, you will manage a wide range of property-related disputes, including: Commercial landlord and tenant disputes (including rent reviews, lease renewals, dilapidations, and forfeiture) Easements and rights of way Adverse possession claims Restrictive covenants Rights to light and other land-related disputes You will be trusted with direct responsibility for your own caseload while benefiting from the support and knowledge-sharing of the wider team. The role involves advising a broad and varied client base across sectors, delivering practical and commercial solutions to complex property disputes. About You We are looking for a candidate who can demonstrate: 4-5 years' PQE with a strong background in commercial property litigation Solid technical knowledge across a range of property dispute matters A client-focused approach with excellent communication and negotiation skills The ability to work independently while contributing effectively to a team Strong organisational skills and the ability to manage competing priorities A commitment to providing high-quality legal services with a commercial outlook What's on Offer Alongside a competitive salary, the role comes with a comprehensive benefits package, including: Hybrid working arrangements 25 days' annual leave plus statutory holidays, with the option to purchase additional days Pension scheme Private medical insurance Life assurance Health cash plan Employee assistance programme Reward, recognition, and wellbeing platform with discounted offers This is an excellent opportunity for an ambitious Property Litigator seeking to take the next step in their career, with the chance to handle a broad range of quality disputes, develop strong client relationships, and work in a supportive and forward-thinking environment. If this role sounds of interest to you or you would like some additional information please get in touch with Steph at Simpson Judge

We're Hiring - Payroll Coordinator Location: York Type: Fulltime / 6 Months Hours: Mon-Fri 9-5pm We're looking for a Payroll Coordinator to join our friendly and supportive payroll team. This is a full-time opportunity, available on either a rolling temporary basis or a 6-month fixed-term contract. You'll be joining a team that values operational excellence while maintaining a strong, people-focused culture. We work hard, but we also believe in enjoying what we do and supporting one another-because the best results come from engaged, happy teams. Hybrid working is available, offering flexibility and a healthy work/life balance. Everyone is encouraged to contribute ideas and play an active role in shaping how our payroll service is delivered. The Role Working closely with colleagues across the business, including our central office and multiple sites nationwide, you'll play a key role in delivering an accurate, compliant, and timely payroll service. Key Responsibilities Processing monthly payroll for multiple group entities, ensuring accurate and timely input of data (timesheets, overtime, etc.) Ensuring compliance with starter and leaver documentation, including P45s Managing PAYE and National Insurance payments and reconciliations Producing P11Ds and P60s in line with statutory deadlines Administering auto-enrolment pension processes and ensuring ongoing compliance Reviewing and processing expense claims in line with HMRC regulations Managing HMRC communications, including RTI submissions Responding to payroll, HMRC, and employee queries professionally and efficiently Supporting the Payroll Manager in achieving team and business objectives Undertaking any additional duties appropriate to the role About You You'll be a professional, approachable, and reliable team player who is comfortable working independently and under pressure. You'll handle sensitive information with discretion and demonstrate tact and diplomacy at all times. What We're Looking For Excellent communication and interpersonal skills Strong IT skills, including Microsoft Office and payroll systems Highly organised with the ability to manage multiple priorities Previous experience in a similar payroll role Up-to-date knowledge of HMRC payroll and timesheet regulations Experience using Dayforce payroll (desirable but not essential) Desirable A recognised payroll qualification, such as: Certificate in Payroll Administration Certificate in Payroll Administration Payroll Technician Certificate Degree or Diploma in Payroll Management The Finer Details (Pro Rata) Salary: Up to £30,000 FTE (pro rata, depending on experience) Location: York with hybrid working - minimum 3 days in the office, 2 days from home Hours: Full-time, Monday to Friday (37.5 hours per week) Annual Leave: 25 days plus Bank Holidays (FTE) Benefits: Access to a range of company benefits If this is you **Apply Now

Agricultural Liaison Officer - North East Shape the future of infrastructure while championing the rural landscape. Are you passionate about the countryside, but equally excited by the buzz of major infrastructure projects? We're looking for a motivated Agricultural Liaison Officer to join our Infrastructure team across the North East - ideally based within easy reach of County Durham or Leeds. This is your chance to be the trusted link between landowners, contractors, and clients, making sure projects run smoothly while protecting the interests of rural communities. If you thrive on stakeholder engagement, problem‑solving, and keeping delivery on track, this role is for you. What You'll Do Proactively engaging with landowners to ensure necessary land access. Keeping the client informed and advising on practical matters impacting land. Ensuring that the contractor on site adheres to commitments made to landowners. Managing and resolving landowner complaints related to project activities. Coordinating site visits for records of condition and meetings. Assisting the team in settling compensation claims. Maintaining accurate stakeholder records. Working within client‑defined timeframes to ensure timely programme delivery. What You'll Need Strong knowledge of agriculture and rural affairs, with an understanding of how infrastructure schemes impact land. Working knowledge of soil management, drainage plans, and records of condition would be advantageous. A natural relationship‑builder with excellent interpersonal skills - able to work with landowners, contractors, and clients at all levels. Ambition to drive business initiatives forward while maintaining trusted relationships. A full UK driving licence Why Join Us? Competitive salary + flexible benefits package (extra leave, health cash plans, cycle to work scheme, and more). Options for flexible and agile working to suit your lifestyle. Be part of a team that's shaping the future of utilities and infrastructure while respecting the rural environment. A role where you'll genuinely make a difference to communities, landowners, and the projects that power our everyday lives

Senior Building Surveyor Location: Leeds, LS10 1NE Salary/Benefits: The role will command a highly competitive salary and remuneration package as well as a broad benefits package focused on personal development, wellbeing and community. Contract: Full time, Permanent Monaghans provide dynamic multi-disciplinary building consultancy services delivering quality professional expertise and advice to clients across a diverse range of business sectors throughout the UK and Europe. We are looking for ambitious, goal driven, engaging individuals who prioritise innovation and flexibility with ranging experience to join our growing Leeds team. This is an exciting time to join Monaghans and to become part of our established offices with an expanding client base. An opportunity exists for a Senior Building Surveyor to join our Leeds office working on projects in the Retail, Commercial, Industrial, Education and Residential sectors. Working as part of the Built Asset Consultancy Team, the successful candidate will have a great opportunity to join an expanding business where progression and reward is driven by successful delivery! We are looking for efficient, goal driven engaging individuals who prioritise innovation and flexibility. In addition to this, as our Senior Building Surveyor you will be responsible for: • Preparing detailed Building Survey reports for clients • Providing detailed reasoned advice to clients relating to claims for dilapidations • Inspection and preparation of Schedules of Condition • Administering the role of contract administrator to ensure smooth running of a construction contract • Preparing scheme designs with costings, programmes and specification of works • Organise documents for tender and advise on appointing contractors, designers and procurement routes • Party wall inspections and negotiations • Administering the Tenants Surveyor role to achieve successful handovers of new build development • Upward reporting to meet client expectations • The role involves some travel in the UK to undertake site inspections and surveys In order to be successful in this role you must have: • A relevant degree, with demonstrable experience within the construction industry • Alternatively, CIOB and/or holding relevant and demonstrable experience would be considered • A great team and work ethic It would be great if you had: • Experience in the construction sector – particularly retail, leisure, or commercial sectors • MRICS status, or working towards, desirable • iMaPS or other PD/CDM-C qualifications e.g., NEBOSH would be desirable but not essential • Strong knowledge base including Contract Administration, Building Surveys, CDM, Schedules of Condition, Dilapidations, Party Walls etc • Full driving license and your own vehicle • Excellent communication skills with an ability to liaise with all levels of staff both internally and within client organisations • Strong people management and leadership skills are an advantage • Strong IT capabilities including working experience of Microsoft Office and Tablet & Mobile data collection Monaghans are committed to the continuous professional development of all our staff, and we provide a range of professional training programmes and support for staff at all levels including those requiring support to obtain relevant academic or professional qualifications. Monaghans is an equal opportunities employer. If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please

Housing Benefit Processor / Housing Benefits Officer Location: Leeds Reporting to: Housing Benefit Team Leader Salary: £23,500-£25,000 per annum Contract: Permanent Hours: Full-time Role Overview We are seeking an experienced and detail-focused Housing Benefit Processor / Housing Benefits Officer to manage, process, and monitor housing benefit claims within an all-male supported housing environment. The successful candidate will ensure housing benefit claims are accurately processed, reconciled, and maintained, working closely with Leeds City Council, landlords, and internal finance teams. This role is critical to ensuring service users receive their correct benefit entitlements promptly while maintaining compliance with housing benefit legislation and local authority requirements. Key Responsibilities Process, manage, and monitor Housing Benefit claims from application to payment. Ensure all housing benefit payments are received, identifying missed, delayed, or rejected payments. Complete and submit changes of circumstances accurately and in a timely manner. Reconcile housing benefit accounts and resolve payment discrepancies, suspensions, and overpayments. Challenge overpayments and incorrect decisions with Leeds City Council on behalf of service users. Liaise regularly with local authorities, landlords, finance teams, and external agencies regarding claim status. Maintain accurate and up-to-date service user records across Airtable, spreadsheets, databases, and internal systems. Set and manage rent settings, ensuring alignment with housing benefit entitlements and lease agreements. Administer head leases for new properties, ensuring documentation is completed correctly and stored securely. Advise service users on housing benefit eligibility, evidence requirements, and application processes. Provide basic budgeting and financial guidance related to rent and benefit payments. Identify, escalate, and resolve delays or issues with housing benefit claims. Work collaboratively with housing, finance, and support teams to meet service users' housing needs. Stay up to date with housing benefit legislation, welfare reform, and local authority guidance. Attend team meetings, supervision, and training sessions as required. Essential Criteria Proven experience in Housing Benefit administration, welfare benefits, or financial support services. Strong knowledge of Housing Benefit regulations, local authority processes, and claim management. Experience liaising with Leeds City Council or similar local authorities. Demonstrable experience managing changes of circumstances, rent settings, and benefit reconciliations. Experience challenging overpayments, suspensions, and incorrect benefit decisions. High level of accuracy and attention to detail in data handling and record keeping. Strong administrative, organisational, and time-management skills. Excellent written and verbal communication skills. Confident using Microsoft Office (Excel, Word), Airtable, spreadsheets, and databases. Ability to handle confidential and sensitive information in line with GDPR. Commitment to supporting vulnerable adults in a supported housing setting. Desirable Criteria Experience working in supported housing, homelessness services, or residential support settings. Knowledge of Universal Credit, Council Tax Support, or other welfare benefits. Experience working in an all-male or gender-specific supported environment. Values & Approach Respectful, professional, and non-judgemental approach to all service users. Strong commitment to equality, diversity, and inclusion. Proactive, solution-focused mindset with the ability to work independently. Flexible and adaptable to changing service user and organisational needs

Planning and Commercial Development Lead Alongside a competitive salary of £55,000-£65,000 DOE you will also receive: * Discretionary on-target bonus of 10%. Up to a max 20% based on performance * 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us) * 25 days annual leave. Flexible public holidays and option to buy/sell additional leave * Private Medical Cover * Car Salary Sacrifice scheme * 6x salary death in service * Holistic health and wellbeing support package * A truly flexible hybrid-working arrangement * A culture that promotes inclusivity, wellbeing and rewards hard work Job Introduction The Planning and Commercial Development Lead (International) plays a pivotal role in shaping and delivering our growth ambitions across markets outside the UK and Ireland. Working closely with senior stakeholders across Business Development, Marketing, Underwriting, and Finance, you will develop, implement, and track commercial plans that drive sustainable growth, improve member experience, and increase market share. This is a high impact role, central to building long term commercial capability and ensuring our international markets are well positioned for future success. Main Responsibilities * Develop a deep understanding of regional markets and member needs to identify and prioritise key segments, aligning them to overall corporate strategy * Translate corporate objectives into clear, actionable commercial priorities for each market and segment * Lead the planning cycle by identifying required resources, priorities, and business commitment to deliver commercial plans * Combine market analysis, forward looking projections, and member insights to create robust, data driven market and segment plans * Use financial and performance metrics to ensure Divisional and departmental resources are aligned with expected commercial returns * Monitor progress against targets and KPIs, managing budgets and producing monthly performance reports against agreed plans The Ideal Candidate You will have: * A proven ability to work cross functionally within a matrix environment, influencing and collaborating with senior stakeholders * Strong communication skills, with confidence presenting complex information to peers and senior leaders * Experience translating data and insight into effective commercial plans and propositions * Excellent negotiation and influencing skills * The ability to apply commercial thinking and structured problem solving to complex challenges * Experience within a sales and/or marking team is desirable. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. About The Company The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core. Planning and Commercial Development Lead application closing date - 04/02/2026

Healthcare Lawyer Salary: £35,000-£40,000 Location: Leeds - Hybrid Job Type: Permanent, Full Time We are recruiting for a Healthcare Lawyer to join a well-established law firm in Leeds with a growing healthcare team. This is a rewarding opportunity to support individuals and families in securing healthcare funding and to develop a career in a highly specialised area of law. This role is open to qualified solicitors or legal executives who are seeking to retrain. Prior experience is not essential, and full training and support will be provided. The Role: You will advise and represent clients on healthcare funding matters, including funding applications, appeals, reviews, and retrospective claims. You will manage your own caseload and deliver a high standard of client care in matters that are often sensitive and complex. Key Responsibilities: Managing a caseload of NHS Continuing Healthcare cases Advising clients on eligibility, assessments, appeals, and reviews Drafting written submissions and supporting documentation Liaising with NHS bodies, professionals, and client families Providing clear, empathetic, and professional advice throughout About You: Qualified Solicitor or Legal Executive (essential) Experience in healthcare law, personal injury law, public law, Court of Protection, community care, or similar areas or strong transferable post-qualification experience Willingness to retrain as a healthcare lawyer Excellent client care skills with a compassionate and professional approach Strong organisational skills with the ability to manage deadlines High attention to detail and accuracy What's on Offer: Salary of £35,000-£40,000 depending on experience Hybrid work (2-3 days from home) Comprehensive training in a niche and growing practice area Supportive and collaborative team environment Long-term career development opportunities For further details, please contact Stan Wilson @ Simpson Judge on (phone number removed) or

Healthcare Lawyer Salary: £35,000-£40,000 Location: Leeds - Hybrid Job Type: Permanent, Full Time We are recruiting for a Healthcare Lawyer to join a well-established law firm in Leeds with a growing healthcare team. This is a rewarding opportunity to support individuals and families in securing healthcare funding and to develop a career in a highly specialised area of law. This role is open to qualified solicitors or legal executives who are seeking to retrain. Prior experience is not essential, and full training and support will be provided. The Role: You will advise and represent clients on healthcare funding matters, including funding applications, appeals, reviews, and retrospective claims. You will manage your own caseload and deliver a high standard of client care in matters that are often sensitive and complex. Key Responsibilities: Managing a caseload of NHS Continuing Healthcare cases Advising clients on eligibility, assessments, appeals, and reviews Drafting written submissions and supporting documentation Liaising with NHS bodies, professionals, and client families Providing clear, empathetic, and professional advice throughout About You: Qualified Solicitor or Legal Executive (essential) Experience in healthcare law, personal injury law, public law, Court of Protection, community care, or similar areas or strong transferable post-qualification experience Willingness to retrain as a healthcare lawyer Excellent client care skills with a compassionate and professional approach Strong organisational skills with the ability to manage deadlines High attention to detail and accuracy What's on Offer: Salary of £35,000-£40,000 depending on experience Hybrid work (2-3 days from home) Comprehensive training in a niche and growing practice area Supportive and collaborative team environment Long-term career development opportunities For further details, please contact Stan Wilson @ Simpson Judge on (phone number removed) or

Clinical Negligence Solicitor Leeds City Centre (flexible across Yorkshire locations) Full-time | Claimant work only A well-established and highly regarded Yorkshire-based law firm is looking to recruit a Clinical Negligence Solicitor (2-6 PQE) due to continued organic growth. The role is primarily based in Leeds City Centre, however candidates seeking flexibility to work from alternative regional offices across Yorkshire will also be considered. The Firm This firm has a strong regional presence with multiple offices across Yorkshire and a national reputation for high-quality legal services. It is employee owned, offering staff the opportunity to influence the future direction of the business and benefit from a tax-free profit-sharing scheme. The culture is friendly, supportive and collaborative, with a clear focus on recognising and rewarding strong performance. The Team The Clinical Negligence team is an award-winning claimant department with a strong reputation in the market. You will be joining a well-established team of experienced practitioners who provide excellent supervision, training and ongoing support. This is a genuinely collaborative environment where development is encouraged and individuals are given a voice. The Role The firm is seeking a Clinical Negligence Solicitor with 2-6 years' PQE to join its claimant team. You will manage your own claimant clinical negligence caseload from initial instruction through to conclusion. All matters are multi-track, with caseloads dictated by complexity (typically under 40 files). Paralegal and secretarial support is provided, and you will assist colleagues as required. Work is largely referral-based, resulting in a mix of high-value, complex claims and more straightforward matters. The firm is selective about the cases it accepts. Candidate Profile You will have experience running a claimant clinical negligence caseload, either exclusively or predominantly. You will demonstrate strong client care skills, attention to detail and the ability to manage deadlines effectively. You will be technically competent, commercially aware and committed to delivering high-quality work. APIL Litigator or Senior Litigator accreditation is desirable, depending on experience. Salary & Benefits Salary is competitive and dependent on experience. Benefits include: Tax-free profit-sharing scheme Employer pension contribution Private health insurance Enhanced parental pay Health cash plan and employee assistance programme Professional fees and subscriptions covered Regular social and firm-wide events Interested? Contact Stan @ Simpson Judge on (phone number removed) or for a confidential discussion

A fantastic opportunity has arisen for an experienced Military Injury Solicitor to join my clients highly regarded firm in their Leeds offices on a hybrid basis. Role Overview: This position is suitable for legal professionals with 3 to 5 years’ PQE, preferably with experience in military claims and knowledge of the intricacies involved in bringing claims against the Ministry of Defence and applications/appeals in relation to the Armed Forces Compensation Scheme and Armed Forces Pension Schemes. The role is high profile and politically sensitive. The military claim types will include defective equipment, training injuries, cold injuries, assaults, bullying/harassment and discrimination, AFCS claims and noise induced hearing loss claims. Key Responsibilities: • Role is that of Associate to avoid people under qualifying applying. Obviously will keep options open if the right candidate applies, likewise in terms of seniority given the potential for business development; • The role is high profile and politically sensitive; • Experience of acting for service personnel and veterans in high value and complex litigation in the County Courts, High Court, • Tribunal Services and knowledge of the Service Complaints System; • Assisting in claims of utmost severity; • Ability to develop business connections; • Passion for assisting service personnel, veterans and their families to achieve justice and to make a difference. The Candidate: • Running a caseload of client matters with limited supervision. • Dealing with matters at all stages, from taking the client’s initial instructions through to archiving, in accordance with office and accounts procedures. • Obtaining and preparing file documentation. • Billing files and obtaining monies due to the firm from the clients and other parties. • Dealing with client enquiries. • Providing support to other fee earners in the PI department where required. • A passion and empathy for assisting service personnel, veterans and their families to achieve justice and make a difference. • Professional and friendly client care. • Ability to work accurately in accordance with procedures and processes. • Be organised and methodical and with great attention to detail. • Ability to analyse evidence in cases involving high amounts of disclosure, and have a solutions focused mindset to complex legal problems in a straightforward and customer friendly way; • Ability to present and argue a case orally and in writing. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful

Operations Lead - Service Do you want to make a real impact where it matters? At MPS, we exist to support, protect and advise healthcare professionals around the world. Every day, our members trust us to stand by them during some of their most challenging moments. Our Operations function is at the heart of delivering this promise — ensuring fair, timely and high‑quality outcomes for every member interaction. About the Role Our members rely on us when it matters most — and how they choose to engage with us is evolving rapidly. As Operations Lead – Service, you’ll shape the future of our digital and multi‑channel service experience across the UK & Ireland. This is an exciting opportunity to modernise how we support members by developing seamless interactions across phone, digital, chat, email and emerging channels. You will lead a large operational team, empowering leaders and colleagues to embrace new technologies, embed digital solutions, and deliver a consistently excellent, member‑centric service. You will lead and inspire a team of Leaders and their wider operational teams, creating a high‑performance culture built on inclusion, accountability, and continuous improvement. If you are passionate about service excellence, energised by leading through others, and thrive in a fast‑paced operational environment — this is your opportunity to make a meaningful difference. If you're passionate about using data, digital innovation, and outstanding leadership to transform service operations, we’d love to hear from you. As our new Operations Lead, you will: * Lead the evolution of our digital and multi‑channel service model, ensuring members have effortless, consistent experiences across all channels. * Set strategic direction for the Service function, aligning digital transformation with organisational goals. * Implement and optimise new technologies, digital tools, AI‑enabled service pathways, and automation opportunities. * Embed digital confidence and capability across teams through upskilling, coaching and change leadership. * Use insights, analytics, and journey data to continually refine digital interactions and member pathways. What you’ll bring: * Proven success leading large, multi‑channel contact centre or service operations. * Strong awareness of digital service trends and opportunities within the healthcare or related sectors. * Track record of implementing digital or multi‑channel enhancements to service delivery. * Demonstrable experience in change leadership, transformation and digital adoption. * Strong experience developing people through leaders, including coaching, motivation and performance management. * Ability to navigate complex products and simplify these for members and colleagues * Demonstrated ability to analyse complex data, identify insights and implement improvements. * Strong understanding of service delivery frameworks, quality assurance and compliance. In return, we can offer you: * Discretionary on-target bonus of 15%. Up to a max 30% based on performance * 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us) * 30 days annual leave. Flexible public holidays and option to buy/sell additional leave * Car Allowance * Private Medical Insurance * 6x salary death in service * Holistic health and wellbeing support package * A truly flexible hybrid-working arrangement * A culture that promotes inclusivity, wellbeing and rewards hard work Ready to Make a Difference? Your leadership will directly shape how we connect with members — today and in the future. You’ll accelerate our digital transformation, empower teams, enhance efficiency, and craft meaningful member experiences across every channel. Apply now to help shape the future of operational excellence at MPS. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. Who We Are Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world. We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core. Operations Lead application closing date 08/02/2026 - Apply now

MI Adjusting is an independently owned firm of Specialist Adjusters, providing expert services to some of the UK's leading Insurers, Self-Insured entities, and Brokers. Responsibilities include handling claims efficiently, determining liability and policy coverage, and assessing property damage or o

A leading insurance firm in Leeds is seeking an experienced Solicitor or Legal Executive to join its Complex Claims Care Team. The ideal candidate will have a strong background in EL/PL work and will be confident in building relationships with stakeholders. The position includes a salary of up to £

A global insurance provider in Leeds seeks a Claims Team Leader to supervise Claims Adjusters and manage High Volume, Low Value Claims in the London Market.

We are looking for Motor Claims Handlers to join us during an exciting period of growth. An experienced claims handler with significate experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal. An experienced claims

A private equity-backed insurance company in Leeds is seeking an entry-level Claims Advisor to join their Claims team.The successful candidate will provide excellent customer service, assist clients through the claims process, and maintain high accuracy in claims administration.The role requires a s

A leading global product design company is seeking an EMEA Tax Manager to ensure tax compliance across multiple jurisdictions, support R&D tax credit claims, and manage tax provisioning processes.The ideal candidate should be a qualified tax or accounting professional with several years of relevant

A leading insurance firm in Leeds is seeking a Digital Claims Strategy Manager to drive transformation in its claims processes. This role involves developing and implementing a digital strategy, collaborating with various teams, and managing cross-functional projects. Applicants should have experien

Perhaps you are an insurance Claims Handler or Loss Adjuster, or a Solicitor, Litigation Executive or Paralegal who is looking to move away from the targeted billable hours environment.

Explore and consider alternative strategic relationships within the UK Regional Market that will enhance profitable growth for Munich Re Specialty – Global Markets, specifically MRSI UK. We are currently looking for a Strategic Relationship Manager to work with us on a full-time basis in the North

Ideal candidates will bring a strong claims operations background and proven experience in digital transformation. A leading Global Insurer is seeking a Digital Transformation Claims Leader to join their UK Claims Leadership team. The role focuses on driving digital initiatives, improving customer e

A leading law firm is seeking a motivated Paralegal to assist with Clinical Negligence claims.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

Were looking for a Claims Analytics Engineer to join our Motor Claims team -someone who thrives on turning complex data into actionable insight. Join us and youll not only be recognised for your skills youll be empowered to grow them make a real impact and shape the future of insurance analytics. Yo

A leading tax consultancy is seeking an experienced R&D Manager to join their team in either Manchester or Leeds.The candidate will lead the preparation of R&D claims and ensure compliance with tax legislation while providing valuable expertise to diverse clients.Key responsibilities include managin

A legal services provider is seeking a Motability Personal Injury Claims Handler for a 12-month fixed term contract in Leeds. The role involves managing a mixed caseload of personal injury claims while providing high-quality service to clients.

A leading legal services firm in Leeds is seeking an RTA Claims Handler to manage a portfolio of litigated and non-litigated claimant cases.

The Claims Manager is required to lead and manage the commercial claim process, from intent to claim to payment for:. Manage the relationship with Network Rail to ensure that all claims are successfully managed through to payment. The role is responsible for commercial and liquidated rail claims for

Are you an experienced Claims Handler looking to take the next step in your career? This is an exciting opportunity to join a forward‑thinking insurer known for delivering a high‑quality, people‑first claims service.

Associate Director - Commercial & Quantum. A well-respected claims and disputes consultancy based in Leeds is looking to hire an Associate Director - Commercial & Quantum. The successful candidate will likely be an existing Associate Director or Quantum and claims Senior Consultant who has worked fo

A leading Insurtech firm is seeking a Motor Personal Injury Claims Handler to manage claims from a home-based position.The role involves overseeing Motor Bodily Injury claims, requiring strong communication and problem-solving skills.With a competitive salary of up to £35K accompanied by profession

We are seeking a team of experienced Claims Handlers to join our dynamic team on a contract basis.