Contracts and Logistics Operator
hace 11 días
Basildon
Contracts Logistics Operator | Basildon | £30,000 | 7am – 4pm Mon-Fri \n Role Purpose \n The Contracts Logistics Operator will support the day-to-day operational requirements of Contract Logistics customers, ensuring all warehouse and logistics activities are completed efficiently, accurately and to agreed customer service standards. \n Key Responsibilities \n\n • Support the daily warehouse operations for Contract Logistics customers, including: \n \n, • Goods receipt and put-away\n, • Order processing\n, • Picking and packing\n, • Dispatch and shipment preparation\n, • Stock movements and inventory checks\n \n, • Follow instructions and operational requirements provided by the Warehouse Manager and/or customers through verbal communication, email and approved systems.\n, • Manage the receipt, cleaning, preparation, storage and put-away of returned laptops, ensuring equipment is handled accurately and securely.\n, • Provide customers with accurate daily operational updates by maintaining their systems and recording completed tasks in line with agreed Service Level Agreements (SLAs).\n, • Ensure customer orders, goods receipts and dispatches are processed accurately and within agreed timescales.\n, • Complete stock adjustments, stock movements and stock checks accurately using the CargoWise Warehouse Management System.\n, • Communicate proactively with customers regarding: \n \n • Returns\n, • Stock requirements\n, • Delivery and collection requirements\n, • Operational queries or issues\n \n, • Identify and escalate operational issues, delays or discrepancies to the Warehouse Manager or relevant management team.\n, • Coordinate with couriers, the Transport Team and customers to ensure collections and deliveries are completed within agreed timescales.\n, • Arrange shipments through the internal Transport Team or approved subcontractors in line with customer requirements.\n, • Work collaboratively with warehouse colleagues, management, drivers and other departments to ensure smooth day-to-day operations.\n, • Support driver arrivals and collections, ensuring goods and documentation are prepared accurately and on time.\n, • Maintain high standards of housekeeping, health and safety, security and general warehouse organisation.\n, • Follow all company policies, warehouse procedures and customer-specific processes.\n\n What you’ll need \n\n • Excellent customer service and communication skills.\n, • A professional and confident communication style when dealing with customers, suppliers, agents and colleagues.\n, • Good computer skills, including working knowledge of Microsoft Office and warehouse/logistics systems.\n, • Experience using CargoWise or a similar warehouse/logistics management system would be advantageous.\n, • Strong attention to detail and the ability to work accurately in a fast-paced operational environment.\n, • The ability to prioritise and manage workload effectively while meeting deadlines.\n, • A flexible and adaptable approach to changing business requirements and operational priorities.\n, • A proactive, practical and solutions-focused approach to problem-solving.\n, • The ability to work independently and use initiative when required.\n, • The ability to work effectively as part of a team.\n, • A reliable, conscientious and professional approach to work.\n, • A commitment to maintaining a clean, organised and safe working environment.\n\n What’s in it for you? \n\n • Starting salary of £30,000\n, • Monday to Friday 7am – 4pm\n, • Annual leave; 31 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days\n, • Volunteer Day: Additional 1 day per year paid to give back to the local community\n, • Health cash plan service that the company contribute to\n, • Pension scheme\n, • Free Parking\n, • Fresh fruit delivered weekly to all offices\n, • Paid sick leave, after probation\n, • EAP Program and Virtual Doctor service\n, • Long service financial rewards\n, • Death In Service benefit of x3 salary\n\n For more information please contact Sophie Barnes