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Customer Accounts Representative Location: Shipley, West Yorkshire (office-based) Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) Salary: £26,277.50 per annum Join a Customer Operations team and help deliver excellent customer experiences. In this role, you’ll support billing, metering, and front-line customer service while helping drive continuous improvement. What You’ll Do · Manage the billing cycle, resolving exceptions and meeting deadlines. · Maintain accurate customer and meter data for billing and Pay-As-You-Go services. · Handle customer and client queries via phone, email, chat, and social media. · Support customers by promoting digital self-service tools. · Log and escalate complaints in line with policy. · Work collaboratively across teams to resolve issues. · Participate in social media monitoring and responses. · Support onboarding by guiding new team members. What You Bring · Strong Microsoft Office skills and confidence using social media. · Excellent written and verbal communication. · Ability to prioritise in a fast-paced environment. · Calm, empathetic, customer-focused approach. · Accurate data entry and record-keeping. · Team-focused mindset. Qualifications & Experience · GCSEs or NVQ Level 2/3 in Administration (or equivalent). · Experience in customer service or billing administration is beneficial Apply Today

Role Responsibilities Will become responsible for the effective delivery of allocated client lifecycle processes, ensuring that activities are executed to defined service levels and on a timely basis, meeting the requirements of the business Complete onboarding cases for low, medium and high risk cl

The Vacancy Overview We are recruiting a Client Onboarding Officer for our Belfast team. Client Due Diligence (CDD) Experience of detailed Due Diligence on high-risk clients, including unravelling complex ownership structures (Trusts, SPVs, Funds) to identify Ultimate Beneficial Owners (UBOs). Perfo

Key responsibilities include assisting Account Managers with client operations, maintaining account data, and resolving client issues. A leading global travel solutions provider is seeking a Client Services Account Executive in Greater London to support the Product Operations team. The successful ca

A leading global provider of financial solutions seeks a dedicated professional for the Client Services – Post Onboarding Team in London. This role involves managing client accounts, overseeing payment transactions and queries, while maintaining high service standards. With a focus on long-term cl

A leading investment banking firm based in London is seeking an experienced Business Analyst to join a high-profile project delivering a fully automated client onboarding portal. The ideal candidate has a strong background in financial services, particularly in client onboarding, KYC, and AML, with

Our client is a Global Financial Markets Trading Company, a futures and options trading and brokerage organization that offers large‑scale KYC and AML onboarding for clearing and execution clients. Client Onboarding KYC Associate. We are looking for a graduate with a Degree in Accounting and a bac

A leading analytics firm in Greater London seeks a Senior Client Engineer to enhance client onboarding and implementation through technical expertise. This role involves developing solutions, providing oversight to implementation engineers, and collaborating with teams to drive client satisfaction.

This full-time role offers hybrid working and requires expertise in conflicts, AML, and client onboarding. Responsibilities include managing client due diligence and reviewing conflict searches.

A leading technology provider is seeking an experienced Onboarding Manager to oversee the client onboarding process. This role involves managing end-to-end client experiences, collaborating with diverse teams, and enhancing client satisfaction through effective relationship management. The ideal can

A global financial markets trading company is seeking a Client Onboarding KYC Associate based in London. This permanent position involves ensuring compliance with FCA regulations and preparing client documentation. Strong organizational and communication skills are essential, as the role requires li

In this role, you will facilitate client education on services while seeking to enhance client satisfaction and trade volume. A financial services firm in Greater London is searching for a Relationship Manager to onboard clients and serve as their primary contact. The position offers remote work fle

The role includes ensuring smooth onboarding of new accounts and managing day-to-day client servicing activities to meet diverse regulatory requirements, all within a collaborative team environment. A leading asset management firm in Greater London is looking for a Client Service Manager. The ideal

A leading global financial services company is offering a Summer Internship Program in Manchester for penultimate year students.Interns will engage in challenging projects, receive mentorship, and develop communication and leadership skills essential for success in the financial services industry.Th

A financial services company in Greater London is seeking a detail-oriented KYC Support Analyst to manage documentation processes essential for client onboarding and compliance. The role requires excellent organizational and communication skills, with a focus on maintaining quality and efficiency wi

The purpose of the role is primarily to ensure the efficient and effective on-boarding and formation of structures for new and existing clients that have been approved at Business Acceptance Meetings. The primary focus of the role relates to private clients. The post holder will have responsibility

You will coordinate the full onboarding process for new Prime clients while managing relationships and providing client service support. A leading global financial services firm is seeking an experienced Prime Brokerage Onboarding professional for a hands-on, client-facing contract role in London. R

A leading financial technology firm is seeking a Client Solutions AVP in London to oversee client onboarding and project implementation. Responsibilities include leading the implementation team, managing client relationships, and providing accounting consultancy.

The role includes serving as the primary client contact, overseeing software deployments, and providing ongoing support.

Manage the full client onboarding process from initial enquiry to engagement. Client Onboarding & Sales Officer. You will be the first point of contact for prospective and existing clients, supporting sales activity and managing the full onboarding process.

Implementation Advisor (Client Onboarding). Are you passionate about client success? Do you thrive in a fast-paced environment within the financial services industry? Our client is seeking an Implementation Advisor to join their team. Oversee all elements of KYC and legal documentation necessary for

A UK-based professional services firm is seeking a Client Onboarding & Sales Officer to support sales and manage the onboarding process for clients. Responsibilities include contacting leads, managing the client onboarding process, and maintaining CRM records. The role is ideal for a motivated stude

A growing tax platform in the UK is seeking a Senior Finance Manager to enhance client onboarding and improve processes. You'll act as a customer liaison, ensuring a smooth onboarding experience while managing multiple projects simultaneously.

You will develop tools and scripts for monitoring and reconciling client data while collaborating with both the development and project management teams.

A global financial services company is inviting applications for its BNY Summer Internship Program in Client Onboarding, located in Manchester.

Client Onboarding KYC Associate. Our client is a Global Financial Markets Trading Company, based in the compliance onboarding team of a global broking organisation. It would be highly preferred that you have a background onboarding both Clearing and Execution clients within the exchange traded futur

A leading offshore investment management firm in the United Kingdom is seeking an experienced candidate for a client onboarding management role. The successful applicant will lead a team, ensuring seamless integration of new clients while conducting reviews for existing ones. The role requires a str

A leading financial services firm in London is seeking an experienced Business Analyst for their client onboarding initiative. The role involves managing the business analysis roadmap for a fully automated onboarding portal, engaging diverse stakeholders, and ensuring compliance with regulatory fram

A leading global macroeconomic research provider is looking for an Account Manager to enhance client engagement and support for institutional clients in London, UK. The role focuses on building long-term relationships, guiding onboarding, and maximizing client satisfaction using CRM tools such as Sa

This role involves acting as the primary contact for clients, resolving queries, and supporting client onboarding. A financial services company in Greater London is seeking a Client Services Associate.

A financial services firm in Greater London seeks a sales professional to develop EM sales strategies and manage client relationships. Responsibilities include ensuring compliance with regulatory standards and maintaining effective communications with clients and internal teams.

You'll assist Client Advisors in managing client onboarding and documentation while ensuring high standards of client satisfaction.

The role involves assisting with client meetings, managing administrative tasks, ensuring compliance, and communicating effectively with clients and colleagues. A financial planning firm based in Brighton is seeking a Client Support Executive to support their Financial Planning team.

This role involves training clients on FIS apps, gathering business requirements, assisting with test plans, and ensuring client success during projects. A financial services firm in the United Kingdom is seeking a Senior Business Analyst to support clients with Apex Securities Finance implementatio

A leading online trading provider in Greater London is seeking a Client Relationship Manager to guide retail clients through their trading journey. The role emphasizes building long-term client relationships, assisting with account processes, and ensuring high client satisfaction.

The Onboarding Manager will support the sales process in product overviews and demos, manage end to end client onboarding processes, collaborate with various stakeholders and provide feedback to enhance client experience across various FIA Tech Brokerage and Documentation products. Monitor client sa

A property investment accounting firm is seeking a Client Services Assistant to provide professional onboarding and support for new clients. The role values strong organizational and customer service skills, focusing on fostering meaningful client relationships in a warm environment.

This role involves overseeing client service delivery, onboarding processes, and ensuring compliance with regulatory frameworks. A global financial services group based in London is seeking a senior regional lead for client fulfilment in their Commodities and Global Markets division.

The Onboarding Manager will support the sales process in product overviews and demos, manage end-to-end client onboarding processes, collaborate with various stakeholders and provide feedback to enhance client experience across various FIA Tech Brokerage and Documentation products. Manage end-to-end

As the senior regional lead for client fulfilment, you will take full accountability for the end-to-end client lifecycle, overseeing onboarding, KYC and regulatory checks, account establishment and maintenance, remediation activity, exits and curtailments. Your presence in the business will be instr

A leading international organization in finance is seeking a client service professional to manage client onboarding and provide support across various teams. Responsibilities include client enquiries, revenue operations, and enhancing client experiences.

This full-time role involves managing client implementations for cash management solutions, ensuring effective communication and risk mitigation throughout the onboarding process. Ideal candidates will have prior client engagement experience and strong project management skills. If you're passionate

A dynamic online trading provider seeks a Client Relationship Manager to manage retail client relationships, guiding them from initial application to active trading. The role emphasizes building long-term client relationships, ensuring high client satisfaction, and working in a fast-paced environmen

A leading consultancy in legal services is seeking a Business Analyst to aid in the design and implementation of an Intapp client onboarding platform.

A growing financial tech startup in Greater London seeks a Senior Finance Manager to streamline client onboarding processes. You will establish strong relationships, train clients on using Caribou, and manage multiple onboardings effectively.

A leading retail banking firm in the United Kingdom is seeking a proactive Retail Banking Assistant to support Relationship Managers and ensure smooth client service.

A leading asset management services provider in Greater London is seeking a Head of Onboarding to manage client onboarding projects. This role involves leadership in onboarding, supporting project management, and working with various stakeholders to ensure operational efficiency.

Welcoming and onboarding new clients with warmth and professionalism. Client‑Obsessed – We go the extra mile, and our clients notice. Guiding clients through our education process so they understand the basics.