Senior Customer Deployment Specialist
1 day ago
Edinburgh
Senior Customer Deployment Specialist Location: UK (Remote with occasional travel to UK & Europe) Sector: Healthcare / Medical Technology / AI About the Company Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform. Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications-reducing implementation time, cost, and ongoing operational overhead for healthcare providers. The Role The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments. This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery. Key Responsibilities Software Deployment & Configuration Lead complex platform and third-party application deployments from initiation through post-implementation review Configure and optimise deployments to meet performance, security, and customer-specific requirements Champion deployment best practices aligned with regulatory, quality, and compliance standards Architecture & Technical Leadership Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards Share deployment learnings with Solution Architects to continuously improve delivery standards Technical Stakeholder Engagement Work closely with customers and partners to gather technical and integration requirements Act as a trusted subject matter expert, building confidence through clear technical guidance Platform Management Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and security Healthcare Data Standards & Integration Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2 Interoperability & Web Services Implement APIs and web services to support interoperability across healthcare systems Tooling & Scripting Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration Create and improve internal tooling to enhance deployment consistency, efficiency, and security Troubleshooting Respond rapidly to system issues, conduct root cause analysis, and implement corrective actions Collaboration & Mentorship Partner with Product, Engineering, and Customer Success teams to influence deployment readiness Mentor junior team members and promote a culture of continuous improvement Documentation & Compliance Maintain detailed technical and deployment documentation Adhere to all information security and acceptable use policies Essential Experience & Qualifications Significant experience in Healthcare IT, including enterprise software implementation Degree in Computer Science, Software Engineering, or equivalent industry experience Proven leadership delivering large-scale, complex deployments Strong understanding of clinical workflows and system integration Experience deploying software in virtualised environments (VMware, Hyper-V) Technical Expertise Microsoft Technologies Expert-level Windows Server (2016+), Active Directory, scripting, and security Linux Technologies Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security Strong experience configuring GPU resources in virtualised environments Containers Deep experience deploying Dockerised applications using Docker and Docker Compose Healthcare Standards Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems Web Services & APIs RESTful services, XML, JSON Cloud Infrastructure Hands-on experience with AWS, Azure, or GCP (VMs, networking, security, storage) Networking & Security Solid understanding of networking, firewalls, VPNs, and healthcare data security Experience working in regulated industries Desirable Cloud certifications (AWS, Azure, or GCP) Kubernetes deployment and operations experience Integration engines (e.g. Mirth, Rhapsody) Infrastructure as Code (Terraform, ARM, Bicep) Configuration management and monitoring tools Personal Attributes Strong ownership mindset with the ability to drive delivery independently Excellent communication and stakeholder management skills Structured, analytical, and detail-oriented approach Collaborative, curious, and committed to continuous learning Comfortable managing multiple projects and priorities Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited)