Technical Writer
2 days ago
Oxford
About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. We are seeking a Technical Writer – Product Documentation Specialist to develop clear, concise, and user-friendly documentation for our web applications. This role requires a strong technical aptitude, excellent writing skills, and the ability to translate complex concepts into easy-to-understand materials. The ideal candidate will have experience creating user guides, help documentation, FAQs, and other technical content for web applications. This is a mid-level position requiring a minimum of 5 years of experience in technical writing. A college degree is preferred, and previous experience in the credentialing industry is a plus. Fluency in English and proficiency with Microsoft Office tools are required. Role Responsibilities • Develop, write, and maintain FedRAMP-compliant documentation, including System Security Plans (SSPs), Policies and Procedures, Security Assessment Reports (SARs), Plan of Action and Milestones (POA&M), and other security-related documentation., • Collaborate with the security team, system administrators, and technical staff to ensure accurate documentation of system configurations, security controls, and compliance requirements., • Assist in preparing documentation for FedRAMP audits and assessments., • Ensure all documentation meets NIST, FISMA, and FedRAMP requirements and is continuously updated to reflect system changes and configuration updates., • Support Configuration Management processes by documenting changes to systems and ensuring security impact assessments are reflected in documentation., • Conduct thorough reviews of existing documentation to ensure completeness, accuracy, and compliance with federal security standards., • Provide input and guidance on maintaining the accuracy and integrity of system security documentation throughout the system’s lifecycle. Key Responsibilities • Create and maintain user guides, FAQs, release notes, and online help documentation for web applications., • Work closely with product managers, developers, and support teams to gather information and translate technical concepts into clear documentation., • Ensure documentation is well-structured, consistent, and aligned with company branding and style guidelines., • Review and update documentation regularly to reflect product changes and new features., • Assist in developing training materials and internal process documentation as needed., • Utilize Microsoft Office tools (Word, Excel, PowerPoint) to create and format professional documentation., • Organize and maintain a documentation repository for easy access and version control., • Conduct usability testing of documentation and incorporate user feedback for continuous improvement. Qualifications • Minimum 5 years of experience in technical writing, specifically for web applications., • Strong technical aptitude and ability to quickly understand new software and workflows., • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with documentation tools., • Fluency in English, with excellent writing, editing, and proofreading skills., • Ability to collaborate with cross-functional teams, including developers, product managers, and customer support., • Strong organizational skills and attention to detail., • Ability to work independently and manage multiple projects simultaneously. Preferred Qualifications • Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field., • Previous experience in the credentialing industry or a related field., • Experience with content management systems (CMS), version control tools, or help authoring software., • Knowledge of HTML, Markdown, or other web-based documentation formats .