About The Role Are you passionate about improving our complaint handling for our customers? If so, we want to hear from you. As Senior Service Improvement Advocate you will provide leadership ...
Dealing with customer complaints and ensuring corrective actions are implemented. * Making use of continuous improvement methodology and quality tools such as 8D and 5Y to improve existing processes
Resolve customer complaints and concerns effectively, ensuring customer satisfaction * Maintain accurate customer records and update relevant databases * Escalate complex issues to the appropriate ...
Dealing with complaints * Raising support tickets to enable tracking and resolution of customer requests * Investigating and resolving customer complaints then closing support tickets * Maintaining a ...
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Manage customer complaints within protocols and timelines * Collaborate on resource allocation with planning managers * Ensure ongoing training and compliance with procedures Qualifications
To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors * To coach, develop and motivate the team and ...
... complaints. Responsibilities: As an Installations Coordinator, you will be: * Communicating clearly and effectively through various mediums, ensuring the customer's issues post install are booked ...
Effectively manage customer complaints within established protocols and regulatory guidelines. * Collaborate with planning managers to ensure optimal resource allocation. * Uphold integrity ...
Investigating and managing non-service complaints escalated to the Legal Ombudsman and handling Professional Indemnity Insurance notifications. * Identifying root causes of issues and recommending ...
Judicial reviews and complaints regarding adult social care * s.29 applications under the Mental Health Act * Advice r... ZIPC1_UKTJ
Management of complaints/problems/issues arising from Residents, ensuring that all complaints are dealt with quickly and efficiently. * All reported issues are recorded on the database, along with ...
Claims and complaints * Insurance * Compliance Reporting and Documentation The ideal candidate will have a strong understanding of legal and compliance frameworks, excellent analytical skills, and a ...
Handle escalated user inquiries and complaints, resolving issues promptly and effectively to maintain positive relationships with internal users. Hands-on/Technical * Provide technical expertise and ...
Dealing with complaints. - Complaint handling -> resiliency and good communication skills in English is needed - Managing/tracking orders -> admin tasks, good communication skills in English is ...
Resolve customer requests and complaints promptly and efficiently. * Update customers on order delays. * Collaborate with Logistics to monitor and report delivery partner performance. * Coordinate ...
Working with the customer service team to ensure that customer complaints and queries are handled effectively. * Collaborating with other departments to improve customer service processes
Resolve any service problems and customer complaints. * Identify customer trends and help develop strategies to reduce the query rates. * Manage key performance indicators to grow the overall ...
... complaints etc.) * Inheriting an area with a circa £3.5m turnover, currently performing in line with budget * 90%+ of your time will be winning projects within existing relationships * Small amount ...
Handle any queries, faults or complaints that come from customers effectively and professionally. * First class customer service skills written and verbal * To be an ambassador for this market ...
Ability to manage and resolve complaints; * Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout ...
Tracking and addressing customer complaints promptly and efficiently. * Overseeing shipment arrangements to ensure timely delivery alignment. * Liaising with hauliers to obtain quotations and plan ...
Take ownership of identified customer accounts, including the handling of any incoming complaints. * Check technical information and pricing against data sheets and costing models. * Maintain ...
Managing complaints to avoid escalation. * Provide customers with general information whist advising of our products and services. * Go the "extra mile" to meet customer needs. * Consistently strive ...