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Dealing with customer complaints through investigating the root causes of customer dissatisfaction and resolving complaints in line with procedures and regulatory requirements. You will embed empathy into our complaints process and deal with escalations in a calm & respectful way. You will coach ...

Head of Complaints - Financial Planning & Wealth Management. IDEX Consulting are working in partnership with a leading Financial Planning Group who are in the process of bolstering their compliance team and have numerous newly created opportunities within the division, including a Head of Complai...

Food Industry Complaints Administrator. You will need to have a solid understanding of food manufacturing legislation and experience in complaints management. In this key position, you’ll manage customer complaints from start to finish, ensuring timely and satisfactory resolutions. You’ll work co...

Work with other teams, taking ownership to respond to enquiries from Councillors, MPs and the Housing Ombudsman within agreed timescales, with the support of the Complaints and Complex Case ManagerIdentify any trends within the complaints process and raise these with the Complaints and Complex Ca...

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. You will manage a team of Complaints Handlers to ensure customers are in receipt of a satisfactory level of customer servic...

Experience:Administrative: 3 years (required)legal disrepair cases: 2 years (required)Complaints Officer: 2 years (required)Experience working in a housing association or councilContract Initial 3 to 6 month ongoing contract PAYE via Umbrella Monday to Friday 9am to 5pmNEXT STEPS: In-person inter...

Food Industry Complaints AdministratorMonday- Friday *No Sponsorship Available & No PSW Applications will be progressed* A brand-new role for the business, a stand- alone position where you will need be a problem-solver with a passion for delivering exceptional customer service. You will need to ...

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 1 and Stage 2 complaints. Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Ted...

You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclos...

What will you do in the role? * Managing and coaching a team * Undertaking a review of the complaints process and identifying areas that need improving * Implementing changes to set the team up for success moving forwardWho would excel in this role? * Experience of managing and coaching a com...

The Role: The responsibility for investigating and responding to, complaints that have been allocated to youExcellent organisational / case management skills, with experience of prioritising your own workload, ensuring that complaints, dissatisfaction, MP, Councillor or Executive enquires are res...

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. Here at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manag...

You will embed empathy into our complaints process and deal with escalations in a calm & respectful way. You will coach the wider Operations Team on how to deal with complaints effectively; helping individuals to grow and to be able to deal with in a timely, professional and respectful manner. I....

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. You will manage a team of Complaints Handlers to ensure customers are in receipt of a satisfactory level of customer servic...

Our mission relies on a team full of inspiring people, and we're looking for a Customer Complaints Advisor will lead the daily operation of the complaints function, ensuring adherence to regulatory guidelines and business requirements. Here's why you'll love the Customer Complaints Advisor role. ...

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 1 and Stage 2 complaints. Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Ted...

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. Here at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manag...

A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the localmunity with housing needs.They have a reputation for staff well-being and are and employer of choice in the local area.The role is based close to Richmond, close to a...

This is a permanent position for a Head of Serious Further Offences and Complaints with the North East Performance & Quality Team. The successful candidate will undertake line management of Reviewing Managers within the team, and be responsible for the oversight and assurance of SFOs, Complaints ...

You will embed empathy into our complaints process and deal with escalations in a calm & respectful way. You will coach the wider Operations Team on how to deal with complaints effectively; helping ...

... complaints in line with TCH's policy. • To promote and support the involvement of homeowners through formal and informal channels to influence the service and participate in decision making that ...

You are adept at handling complaints, providing advice, and maintaining up-to-date knowledge of legislative changes related to local land charges. A proactive approach towards your personal ...

Informing the manufacturer about complaints and reports from healthcare professionals, patients and users about suspected incidents relating to a device for which they have been designated

Report adverse events and product quality complaints promptly and within required timelines. * Provide responses in the local language using approved resources in English. General Responsibilities