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Complaints Investigator Location: Remote (We can only consider candidates with the right to work in the UK at this time) Working Hours: Full Time (Monday - Friday 09:00 - 17:30) Salary: Up to £27,000 25 days holiday and a fantastic range of benefits At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the `Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority. Are you passionate about delivering exceptional customer service and resolve issues effectively.? We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. In this role you will play a crucial part in administering and completing all complaint activities, generating accurate and timely responses to complex complaints, and enhancing our customer outcomes. • Take full ownership and resolve mortgage related complaints from customers, stakeholders and regulatory bodies to Fully Investigate and Resolve the complaint, • Creating and writing strong responses including written communication to customers,, • Review and analyse documentation , including mortgage files, correspondence and relevant policies to understand the nature of the complaint, • Communicate effectively with customers to gather information, explain processes, and provide updates on complaint status, • Collaborate with various departments to gather insights and develop comprehensive resolutions, • Act as a Subject Matter Expert, offering guidance and support to the wider business and team whilst considering risk in all daily activities, • Ensure Strong Customer Communication by Handling redress calls, transactions, providing effective resolutions to challenging customer communications, • Compliance and Regulation - Complete all work in adherence to relevant policies, procedures and regulations, utilising sound judgement to resolve issues and identify trends, • Conduct Root Cause Analysis to identify the underlying issues behind complaints and ensuring measures are taken to prevent recurrence., • Identify Trends in complaints and suggest improvements to processes, policies and training to enhance the customer experience, • Maintain and ensure accurate records of all investigations with the Complaint Management System, • Financial Services Experience : A solid background in FS is essential, with a strong understanding of the complaints process and FCA regulations, • Customer-Centric Mindset : Proven experience in a fast-paced target-driven environment with a focus on delivering exceptional customer service., • Communication Skills: Ability to interpret and respond clearly to verbal and written complex complaints. A strong letter writing skillset is required, • Strong Attention to Detail - Familiarity with customer administration policies and processes, including both simple and complex transactions., • Organisation Skills - Strong organisational skills and the ability to manage multiple cases simultaneously, • Technology - Proficiency in Microsoft Office applications and within a complaints Management system Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset. We offer: • A supportive and flexible work environment., • Opportunities for personal growth and professional development., • A culture that celebrates diversity, inclusion, and neurodiversity. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of "digital Right to work" checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID

Salary: £6,480.72 per annum Job Location: Epsom - The Croft Hours: 9 hours per week Contract Type: Permanent Operating Company: Grange Property Management Are you customer focused, confident and logical with excellent communication skills? Grange Property Management are looking for a Visiting Scheme Manager to look after our development at The Croft in Epsom. With a 'can do' attitude you'll prioritise and manage your own workload independently. This is a varied and customer facing role supporting residents in maintaining their well-being and independence. Lone working you'll have support from your Regional Manager and Head Office Team along with a Training and Support Assistant. Organised and able to work on multiple tasks, you'll have a good understanding of building maintenance as you'll be responsible for the general management of the building including organising repairs and maintenance of communal areas as well as to the structure of the property. You'll also oversee contractors who are on annual contracts and carry out the communal cleaning, gardening and window cleaning. You'll be an excellent communicator who enjoys working closely with people from all backgrounds, able to develop and nurture good working relationships with residents, contractors and clients. As the first point of contact for any resident complaints, leasehold enquires or property alterations you'll be able to advise and empathise with the resident age group which is typically 60 plus. A good standard of IT knowledge and understanding is an important factor within the Scheme Managers role, as you will be required to use applications such as Outlook and Word. Information on the scheme: The Croft has 19 properties across the development and the communal areas consist of a residents lounge and conservatory, kitchenette, WC, laundry, guest room and garden areas. If this sounds like an opportunity for you then please review the full role profile on our website before applying Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Monday 1st December at midnight Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. This vacancy may close without notice. TPBN1_UKTJ

You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads the team to create positive memorable experiences by exceeding expectations for all residents. Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the propertys occupancy and revenue goals Ensures marketing campaigns, advertising and promotional activities are effectively implemented Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the communitys compliance with pertinent regulations and providing performance data and reporting Actively seek interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. Meets targeted revenues by making rate recommendations based on market data and monitors payments. Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports. Manages the financial performance, attending regular P&L reviews with stakeholders. Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assesses team member training needs and ensure thorough understanding of systems and adherence to policies Develops capability of team members in order to meet key performance goals and future succession requirements. Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. About You Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property management software. Training will however, be provided. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH. Experience & Skills Essential Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment. Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role. A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives. Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure. Excellent verbal and written communication skills & numerical skills necessary to complete the above activities. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Evidence of change management delivery Knowledge of Landlord/Tenant Legislation What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ

About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired. Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff. Role and Responsibilities: Members: Act as the primary point of contact for members, staff, and visitors during your shift. Address member feedback and resolve issues promptly and professionally. Member Experience: Build positive relationships with members, ensuring a friendly and personalised experience. Handle complaints and follow up with the relevant manager. People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values. Support and supervise team members, assisting with lunch cover as needed. Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning. Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager. Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards. Ensure health and safety compliance across all areas. Act as Incident Manager and lead during emergencies, including fire evacuations. Manage opening and closing procedures, ensuring security at all times. Carry out pool tests and support various departments during peak times. Supervise events and ensure club security. Promptly prepare activity areas, ensuring equipment is safely set up, dismantled, and stored. Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units. Cultural/Values: Commit to the companys values and personality, embedding them into your role. Our Values: Independent: Not-for-profit, inclusive, unpretentious, and trustworthy. Supportive: Genuinely caring for our community, members, and each other. Welcoming: Doing things differentlynot just another corporate gym. United: Building a capable team committed to our vision. Our Personality: Friendly: Enthusiastically engaging with both colleagues and members. Motivated: Bringing a positive, can-do energy. Proud: Driven to contribute as part of the team. Our Anchors: Create the right environment. Be a great place to work. Go beyond member satisfaction. Fuel surplus to reinvest. KPIs: Member NPS. Qualifications and Requirements: First Aid and Defibrillator certified. NPLQ or Emergency Responder qualification preferred. Fire Warden certification. Customer Service training (preferred). Preferred Skills and Experience: Strong understanding of health and fitness operations. Supervisory or managerial experience in leisure or hospitality. Leadership and communication skills to inspire and motivate a team. Knowledge of health and safety regulations (training can be provided). Food Hygiene qualification (or willingness to obtain one). Ability to multitask and remain calm under pressure. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A proactive, can-do attitude with problem-solving abilities. Passionate about making a difference in a not-for-profit environment. TPBN1_UKTJ

As the Complaints Lead, you'll be the main point of escalation for complex issues, ensuring that all complaints are handled fairly, efficiently, and in line with company standards and regulatory requirements. This is a key role responsible for managing, resolving, and reducing customer complaints wh

A well-known company in the area is seeking a skilled Complaints Lead to manage customer complaints and ensure effective communication.The role involves monitoring customer satisfaction, maintaining accurate records, and contributing to service improvements.Ideal candidates will have relevant experi

As the Complaints Lead, you’ll be the main point of escalation for complex issues, ensuring that all complaints are handled fairly, efficiently, and in line with company standards and regulatory requirements. This is a key role responsible for managing, resolving, and reducing customer complaints

Please note, we can only consider your application if you've held a similar Complaints role within financial services*** Key Responsibilities:Take full ownership and resolve mortgage related complaints from customers, stakeholders and regulatory bodies to Fully Investigate and Resolve the complaintC

Manage and resolve customer complaints promptly, maintaining clear and compassionate communication throughout the process. Maintain accurate records of all customer interactions, complaints, and resolutions using internal systems. Daniel Owen are proud to be representing a well-known company based i

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role The primary purpose of this role is to actively progress the business in all aspects of the Corrugator within production. The role will be responsible for the operational functions of the process area to ensure the output requirements of the business are met and to exceed targets for safety, efficiency, output, quality and waste. Key Responsibilites of the role: • Supporting development of the Corrugator team ensuring that all system processes, health, safety and quality systems are trained and adhered to, • Supporting development of the Corrugator team with completing appraisals and identifying areas of development/training, • Completion of audits of current processes to identify areas of improvement, • Development of new process working documents and delivering training, • Managing waste management control and identifying areas of improvement, • Achieving production KPI’s in line with the business strategy, • Understanding and adhering to quality control and supporting the Quality department in continuously looking at reducing Corrugator complaints, • Establish and maintain regular feedback and information flow between the corrugator, conversion, despatch and customer services to secure smooth product flow., • Oversee maintenance works across the production area and plan the preventive initiatives in close conjunction with the Engineering Department to secure availability of required capacities, • Good communication skills, written and verbal, • 5 years + manufacturing experience including people management, • Highly self-motivated, • Analytical thinking, • Self-managing, • Forward planning skills, • Experience in process development and project management, • Leadership qualification e.g. ILM level 5, • Excellent facilitation and presentation skills, • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme, • Ongoing training and development opportunities, • 24/7 confidential support for you and your family, • Flexible working options and family-friendly policies Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.

Act as the primary contact for residents raising complaints or service concerns, ensuring a professional and empathetic approach at all times. Manage and resolve customer complaints promptly, maintaining clear and compassionate communication throughout the process. Maintain accurate records of all c

Deputy Manager Job Description At Cambian, we aim to become the provider of the best quality behavioural health services in the UK. We change peoples lives through our passionate care and expert approach, raising their expectations, stabilising their conditions and enabling them to achieve their personal best. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the Statement of Purpose. To deputise in the absence of the Registered Manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with Children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervision and support to senior staff in line with National Minimum Standards. Duties & Responsibilities To meet the needs of children through: Ensuring that each young person has an allocated key worker Ensuring that each member of staff is aware of each childs placement plan and their responsibilities for its implementation Attending childcare reviews and planning meetings to provide information and achieve best outcomes for young people Undertaking direct work with young people and acting as an appropriate role model. Assist in developing systems in which young people are consulted about the quality of care they receive Maintaining accurate written records in logs, continuation sheets and files both to record information and enable regular monitoring and evaluation to take place Working in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people. Chairing childrens meetings and facilitating consultation with young people generally Acting as an appropriate adult at PACE interviews To manage a staff team through: Providing managerial control and direction in relation to staff duties and responsibilities. Assist with the recruitment and retention of staff including induction training for new staff into the home. Supervision of new starters during their probationary period. Develop a management style which balances the need to exercise control and give direction with the need to offer staff the opportunity to decision making Taking responsibility for planning shifts and ensuring their smooth running when on duty. Providing consultation and informal advice and support to staff in relation to day to day matters. Offering 1:1 supervision to staff in line with National Minimum Standards Identifying and progressing individual training and development needs of staff in the context of their personnel development plans Undertaking annual appraisal of staff Addressing issues in relation to conduct and competence of staff. Conduct management investigations when required. Assist the Registered Manager in promoting personal and professional development through the appropriate delegation of duties and responsibilities. Contributing to team and staff meetings to facilitate good communication and staff development Ensuring staff work within the Homes policies, procedures and National Minimum Standards requirements. To develop systems which ensure the effective allocation of resources through: Ensuring adequate staffing levels that meet the needs of the Home Ensuring that budgets are managed effectively and the use of finances is properly monitored including petty cash returns, weekly attendance records. Ensuring that company vehicles are clean and regularly maintained Monitoring closely the fabric of the building (including fixtures, amenities and grounds) and taking remedial action where necessary. To promote the efficient and effective operation of the Home through: Developing in consultation with young people and staff routines in relation to all aspects of child care. Clarifying expectations in relation to maintaining the Home in a clean and orderly condition. Creating rotas which fit best with childrens needs and which allow proper handovers between shifts. Ensuring that there are appropriate and adequate reporting and recording system in place to comply with National Minimum Standards. TPBN1_UKTJ

Arden White is partnering with a leading aviation company to recruit an Inside Sales Representative. This position plays a key role in driving revenue growth, supporting the sales team, and delivering exceptional customer service across the companys engine, airframe, and distribution divisions. Key Responsibilities Customer Support & Enquiries Receive, research, and resolve customer enquiries and complaints, collaborating with internal departments (Sales, Product Lines, QC, Warehouse, Accounting). Respond promptly and efficiently to questions about sales orders, invoices, shipping, and documentation. Ensure all enquiries are logged in the system, including those resulting in no quotes. Provide courteous follow-up calls on all quotations submitted. Monitor and respond to online platforms (e.g. Quote Accelerator, ePlane, ILS). Sales & Business Development Actively maintain product knowledge across all business divisions: Engine, Airframe, and Distribution. Identify and communicate new business opportunities based on customer feedback and issue resolution. Support the achievement of company sales targets and KPIs. Actively promote new product offerings and distribution lines. Order Management Ensure all purchase orders (POs) are processed on the day of receipt with prompt order acknowledgements. Maintain regular dialogue with customers and product line specialists. Liaise with finance to ensure customers remain within agreed credit terms. Track and report on enquiries, orders, backlogs, and other sales metrics. Systems & Reporting Keep CRM and internal systems updated with accurate and timely information. Provide weekly and monthly performance reports as required. Collaborate with team members to ensure visibility of order status and customer communications. Client Interaction Attend customer meetings and support client visits when required. Key Requirements Experience in an inside sales or customer service role, preferably within aviation, aerospace, or distribution. Strong communication and interpersonal skills. Ability to manage multiple customer accounts and enquiries in a fast-paced environment. Proficient in Microsoft Office and CRM systems. Strong attention to detail and organisational skills. A proactive approach to sales support and business development. Willingness to travel occasionally for customer visits. Apply Today: Our client is urgently looking to fill this position, so it won't be vacant for long! Arden White takes pride in the quality of service we offer our clients and candidates alike. Due to the high volume of applications, please assume that if you have not been contacted within 14 days, your application has been unsuccessful for this position. However, we will keep your details on file and contact you for future opportunities. About Us: Arden White specializes in engineering, aerospace, and recruitment. We believe in the value of a personal touch and strive to be recognised, appreciated, and remembered for our service. Note: Arden White is acting as a recruitment agency for this position. Arden White is partnering with a leading aviation company to recruit an Inside Sales Representative. This position plays a key role in driving revenue growth, supporting the sales team, and delivering exceptional customer service across the companys engine, airframe, and distribution divisions. Key Responsibilities Customer Support & Enquiries Receive, research, and resolve customer enquiries and complaints, collaborating with internal departments (Sales, Product Lines, QC, Warehouse, Accounting). Respond promptly and efficiently to questions about sales orders, invoices, shipping, and documentation. Ensure all enquiries are logged in the system, including those resulting in no quotes. Provide courteous follow-up calls on all quotations submitted. Monitor and respond to online platforms (e.g. Quote Accelerator, ePlane, ILS). Sales & Business Development Actively maintain product knowledge across all business divisions: Engine, Airframe, and Distribution. Identify and communicate new business opportunities based on customer feedback and issue resolution. Support the achievement of company sales targets and KPIs. Actively promote new product offerings and distribution lines. Order Management Ensure all purchase orders (POs) are processed on the day of receipt with prompt order acknowledgements. Maintain regular dialogue with customers and product line specialists. Liaise with finance to ensure customers remain within agreed credit terms. Track and report on enquiries, orders, backlogs, and other sales metrics. Systems & Reporting Keep CRM and internal systems updated with accurate and timely information. Provide weekly and monthly performance reports as required. Collaborate with team members to ensure visibility of order status and customer communications. Client Interaction Attend customer meetings and support client visits when required. Key Requirements Experience in an inside sales or customer service role, preferably within aviation, aerospace, or distribution. Strong communication and interpersonal skills. Ability to manage multiple customer accounts and enquiries in a fast-paced environment. Proficient in Microsoft Office and CRM systems. Strong attention to detail and organisational skills. A proactive approach to sales support and business development. Willingness to travel occasionally for customer visits. If you feel you have the skills to succeed in this role, please click to apply. Arden White specialises in technical engineering recruitment, and all job applications are managed by our team. We believe in the value of a personal touch, and we work hard to deliver aswift, professional, and friendly service for our clients and candidates. We are acting as a recruitment agency on behalf of our client for this vacancy, and whilst we are advertising the role, we are not the hiring company. Due to the high volume of applications, were unable to respond to everyone individually. If you havent heard from us within 14 days, unfortunately youve not been unsuccessful on this occasion. However, please continue to monitor our website vacancies for more opportunities. TPBN1_UKTJ

General Manager, Great London, KT1 Up to £54K per annum + Benefits + Great environment! Fantastic opportunity has arisen for a dynamic and proactive General Manager/Operations Manager to ensure the smooth running of the building and team within this build to rent organisation. You will be responsible for running the property, driving revenue, maintaining the brand, leading the team, ensuring resident satisfaction and much more! Duties include: Overall responsibility and accountability for the operations of the building. Line manage, motivate and engage with the team. Monitor maintenance team and activities. Establish and maintain relationships with stakeholders. Deliver first class service to residents including complaints and dispute resolution, organising events, excellent customer service. Oversee tenancy management processes such as apartment inspections, evicting residents and collecting late fee's and other charges. Prepare and forecast annual budgets by analysing financial statements and reviewing marketing info and operational reports. Responsible for Health & Safety and statutory compliance. The ideal candidate: Previous experience of managing a building (preferably within the BTR sector but PBSA or Hotels will be considered) Proven experience of managing and leading a team Up to date knowledge of landlord/tenant legislations Excellent communication and organisation skills Customer focussed, with a proactive, positive and professional manner Dynamic, resilient and adaptable. Apply now for immediate consideration! (RitzRecEmpBus) TPBN1_UKTJ

Maintain accurate records of all customer interactions, complaints, and resolutions using internal systems. MMP Consultancy are working with a fantastic organisation to recruit a Complaints Team Leader to join them on a temporary contract based in Surrey. Act as the primary contact for residents rai

Support Senior Complaints Manager to implement Consumer Duty and Complaints management training. Support the Complaint Manager with frontline staff complaints training. Support customer satisfaction programs set for complaints and is included in THE FIRM reporting.

Ultimately focused on resolving complaints fairly and ensuring that 'good customer outcomes' are realised both now and in the future. Previous experience as a Complaints Investigator desirable. You will have experience in dealing with regulatory complaints within a Financial Services environment.

This role sits in our Complaints team who play a vital role in ensuring that all customer complaints; whether from Investors or Borrowers, are handled fairly, promptly, and in line with regulatory requirements. Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) esca

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that 'good customer outcomes' are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

Support Senior Complaints Manager to implement Consumer Duty and Complaints management training. Deal with any complaints from the Financial Ombudsman Service. Support the Senior Complaints Manager to implement the Consumer Duty Framework and ensure regulatory compliance.

Servicing Investigator - Complaints - Marlow, SL7 1YL Complaints Investigator Location: Remote (We can only consider candidates with the right to work in the UK at this time) </strong&g

As a Complaints Team Leader were seeking someone who can bring: Proven experience in managing a customer-facing complaints or resolutions function Strong leadership, communication and stakeholder engagement skills A proactive mindset and passion for delivering meaningful resolution outcomes The abil

Servicing Investigator - Complaints - Marlow, SL7 1YL Complaints Investigator Location: Remote (We can only consider candidates with the right to work in the UK at this time) </strong&g

Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines. This role sits in our Complaints team who play a vital role in ensuring that all customer complaints; whether from Investors or Borrowers, are handled fairly, promptly, a

Part Time Complaints Team Leader (Job Share)London Bridge£37,000 Pro Rata (£18,500 per year)17. Mon, Tues 9:00 am to 5:00 pm & Wed 1:30 pm to 5:00 pmLooking for a Compla

Manage and coordinate complaints, ensuring timely and accurate responses to Stage 1 and 2 complaints, Ombudsman cases, and Member of Parliament (MP) enquiries. The successful candidate will play a central role in managing Stage 1 and Stage 2 complaints, Ombudsman cases, and MP enquiries related to h

As a Complaints Team Leader were seeking someone who can bring: Proven experience in managing a customer-facing complaints or resolutions function Strong leadership, communication and stakeholder engagement skills A proactive mindset and passion for delivering meaningful resolution outcomes The abil

We are looking for a Customer Complaints Specialist who is passionate about making things right for our customers. You will bring experience of managing and resolving complaints in a regulated environment, ideally within housing, and the confidence to navigate even the most sensitive conversations w

Key Responsibilities: Take full ownership and resolve mortgage related complaints from customers, stakeholders and regulatory bodies to Fully Investigate and Resolve the complaint Creating and writing strong responses

Corporate Complaints Data Analyst. The Corporate Complaints Data Analyst is responsible for driving quality excellence across post‑market compliance, product performance monitoring, and customer escalation management. Assess escalated complaints with the committee for severity, regulatory impact,

Incident and Complaints Investigator. An exciting opportunity has arisen to join our expanding team at Community Healthcare Partners as an Incident and Complaints Investigator reporting to the Group Head of Customer Experience. As one of our Investigators within the Governance Department, you will b

We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. Key Responsibilities: Take full ownership and resolve mortgage related complaints from customers, stakeholders and regulatory bodies to Fully Invest

A leading healthcare provider in Solihull is seeking a Complaints & Governance Manager to enhance patient experience and maintain compliance. The role involves managing complaints, overseeing governance systems, and ensuring adherence to regulatory standards.

Key Responsibilities: Take full ownership and resolve mortgage related complaints from customers, stakeholders and regulatory bodies to Fully Investigate and Resolve the complaint Creating and writing strong responses

A staffing agency is seeking a Complaints Officer to investigate and manage complaints for local government.

What type of complaints will I handle as part of the Regulated Complaints Team?. Are you someone who thrives on helping people and making a real difference? As a Complaint Handler in our Regulated Customer Escalations Team, you’ll be part of a small, friendly team dedicated to resolving customer c

A leading water utility company in the UK is seeking a Complaints Advisor to act as an ambassador for customers, managing their complaints and ensuring a high level of service.

A growing consulting firm in Greater Lincolnshire is seeking a Resolutions Advisor to manage customer complaints and compensation claims. The ideal candidate will have strong communication skills and a background in complaints resolution, with opportunities for progression within the company.

A leading financial services company in Greater London is seeking a Complaints Investigator to handle client complaints and ensure customer satisfaction. This role requires expertise in complaints management, effective communication with clients, and the ability to identify and escalate issues.

Daniel Owen are proud to be representing a well-known company based in the Surrey, Walton-On-Thames area who are looking for a highly skilled Complaints Lead to join their team. Purpose of the Job - Complaints Lead. Act as the primary contact for residents raising complaints or service concerns, ens

Housing Complaints Manager (REMOTE) needed, £23. We are looking for a strong candidate to take responsibility for the people management within our complaints team, offering a robust and empathetic leadership approach. Scrutinise complaints for issues that may expose to adverse media publicity and,

As a Complaints Investigator in our Immigration Removal Centre (IRC), you will be instrumental in upholding fairness, transparency, and detainee welfare by investigating complaints raised by individuals in detention. Support and Guidance: Offer advice to staff on handling initial complaints and best

Manage and resolve customer complaints ensuring timely and fair outcomes. Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsmans Complaint Handling Code. Identify root causes of recurring issues and work with service teams to implement improve

Collaborate closely with internal teams and external contractors to gather evidence and resolve complaints. To apply for the Complaints Investigator position, please submit your CV detailing your relevant experience. We are seeking a dedicated Complaint Investigator to join a Contact Centre & Compla

Maintain accurate records of all customer interactions, complaints, and resolutions using internal systems. Purpose of the Job - Complaints Lead. Act as the primary contact for residents raising complaints or service concerns, ensuring a professional and empathetic approach at all times.

A commitment to inclusion, ensuring our complaints process is accessible and responsive to all. Are you passionate about listening to and making a difference for customers, using their voices to drive improvement? Do you have a strong understanding of complaints handling in the social housing sector

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

The Complaints and Knowledge Manager plays a critical role in ensuring the effective resolution of customer complaints and the creation, development, and continuous improvement of both internal and customer-facing knowledge content across ACCA. Complaints and Knowledge Manager. Leading and managing