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About Us DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE: C ompassionate care that is trauma informed and supportive A ssurance that care is evidence-based & demonstrates high quality outcomes for our patients R espectful of peoples cultural and religious beliefs E mpowermentWe centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing. Job Summary The Nurse Coordinator is responsible for the day-to-day coordination of nursing activity, ensuring that clinical operations run smoothly across the service. This role combines clinical leadership, operational management, and direct patient care. The post-holder oversees staff deployment, clinical standards, patient flow, documentation quality, and governance compliance. They ensure that vulnerable individuals receive safe and effective care and that the nursing team operates in line with best practice, legal frameworks, and organisational policies. They act as a key point of contact for colleagues, management, and multidisciplinary partners, supporting clinical escalation, safeguarding pathways, and effective communication across the service. Key Responsibilities Clinical Care & Assessment Provide comprehensive nursing assessments, including physical, mental, and social health evaluations. Support triage processes, prioritising clinical need and ensuring safe allocation of staff to high-risk cases. Deliver direct clinical care such as wound care, medication administration, emergency response, and long-term condition management. Apply trauma-informed care approaches, ensuring interactions are compassionate, supportive, and centred on patient dignity. Manage complex patients presenting with multiple comorbidities, mental health issues, or safeguarding concerns. Identify clinical deterioration promptly and initiate escalation to the appropriate medical or emergency services. Ensure patients receive timely access to GP, mental health, paramedic, or external services where needed. Clinical Coordination & Operational Oversight Coordinate and deploy nursing staff across shifts to ensure safe staffing levels and skills mix. Monitor patient flow through assessment, treatment, and follow-up pathways to reduce delays and unmet needs. Manage the distribution of workload among nurses and healthcare support staff, ensuring fairness and prioritisation. Oversee shift handovers, ensuring accurate communication of clinical priorities and risk concerns. Support rota management, short notice staffing issues, and coordination of bank/agency staff where needed. Ensure emergency response equipment, medications, and clinical supplies are maintained, stocked, and compliant with safety standards. Assist with planning for high-demand periods, unexpected surges, or major incident responses. Leadership, Supervision & Staff Support Provide day-to-day leadership for the nursing team, acting as a clinical role model. Offer supervision, mentorship, and guidance to junior nurses, HCAs, and new staff. Conduct competency assessments, training updates, and oversight of clinical skill development. Lead by example in promoting professionalism, integrity, and safe clinical practice. Support staff wellbeing, recognising signs of burnout or stress and escalating appropriately. Address performance issues sensitively but effectively, supporting improvement plans where required. Facilitate debriefs after difficult cases, clinical incidents, or operational challenges. Governance, Compliance & Quality Assurance Ensure nursing documentation is accurate, legally compliant, and completed within required timeframes. Oversee the quality of patient records, risk assessments, and care plans, ensuring consistency and clarity. Audit compliance with medication management, infection control, clinical guidelines, and safeguarding standards. Participate in governance meetings, preparing reports or feedback related to nursing performance or incidents. Support the implementation of new policies, clinical pathways, and service improvement initiatives. Monitor clinical outcomes and contribute to continuous improvement of care quality. Ensure that information sharing complies with Caldicott principles and data protection legislation. Communication & MDT Collaboration Serve as a central communication point between nursing teams, operational leads, GPs, paramedics, mental health professionals, and external agencies. Provide clear clinical handovers using recognised frameworks (e.g., SBAR). Ensure essential information is passed to decision-makers promptly, particularly around safeguarding risks, complex cases, or operational concerns. Support patients with communication barriers including language needs, learning disabilities, trauma, cultural sensitivities, or emotional distress. Maintain effective liaison with external partners such as hospitals, safeguarding teams, social care, or specialist services. Facilitate multidisciplinary meetings, team briefings, and contributions to case reviews. Safeguarding & Risk Management Identify safeguarding concerns related to children, adults at risk, trafficking, exploitation, or self-harm. Ensure timely referrals, documentation, and escalation in line with safeguarding legislation and local pathways. Support staff in recognising, reporting, and managing risk appropriately. Lead on immediate risk management actions such as placing individuals under enhanced observation where clinically indicated. Review incidents, near-misses, or complaints, supporting root cause analysis and learning dissemination. Essential Criteria Registered Nurse (RGN or RMN) with valid NMC pin. Experience delivering nursing care in primary care, emergency, community, or secure settings. Strong assessment and decision-making abilities. Experience leading teams or coordinating clinical activity. Excellent written and verbal communication skills. Ability to maintain calm and professional behaviour in challenging situations. Understanding of safeguarding responsibilities and risk management. Experience working within a multidisciplinary team. Proven ability to prioritise workload in fast-paced or high-pressure environments. Commitment to equality, diversity, and trauma-informed practice. Ability to work day, night, weekend, and bank holiday shifts. Desirable Criteria Experience working in a secure environment (e.g., detention, custody, prison, immigration services). Experience supporting patients with mental health, substance misuse, or complex trauma. Experience with clinical governance, audits, policy development, or service improvement. Previous involvement in rota coordination or operational planning. Teaching, mentorship, or supervision qualifications. Experience managing clinical incidents or leading team debriefs. General Information The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification. Benefits Pension salary scheme available Employee Assistance Programme (EAP): confidential 24/7 support Access to perks at work Disclosure and Barring Service Check & CTC Clearance This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process. Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time. Shortlisted candidates will be asked for RTW , DBS/CTC consent and references . TPBN1_UKTJ

About Us DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE: C ompassionate care that is trauma informed and supportive A ssurance that care is evidence-based & demonstrates high quality outcomes for our patients R espectful of peoples cultural and religious beliefs E mpowermentWe centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing. Job Summary This is an exciting opportunity to join and develop a service which aims to provide high-quality and person-centred care. This will include managing the delivery and development of health services through leadership to achieve high quality, cost effective, equitable and accessible healthcare. You will also create and foster good working relationships with stakeholders across the site to ensure the healthcare department is an integral part of the wider-system. You will also be the CQC Registered Manager so will need to ensure that all of our governance frameworks and requirements are delivered to a high standard. Step into one of the most dynamic and rewarding environments healthcare has to offer! Working in secure settings challenges you to think on your feet, adapt quickly, and grow both personally and professionally. If youre ready for a role that sharpens your existing skills, teaches you something new every single day, and keeps you at the heart of an environment thats always evolvingthis could be the opportunity youve been waiting for! Key Responsibilities Provide leadership to the healthcare team Identify, manage, mitigate, and review departmental risks (clinical, operational, financial, reputational, compliance, knowledge and people) and contribute to, support and develop the management of risk management frameworks and processes. Develop positive working relationships across the site, the Operator and with key external stakeholders Maintain and manage the healthcare risk register in consultation with the Head of Clinical Operations Actively participate in relevant forums such as partnership board, clinical governance board, LDQB, partners meetings, healthcare QCRM, healthcare compliance and policy, medicines management meetings and other forums at SMT representative level Exercise oversight of the recruitment of clinical staff Ensure the clinical team can undertake clinical supervision, with key staff trained to act in the role of clinical supervisors Ensure that all newly recruited clinical staff receive comprehensive induction across clinical and security aspects of practice Monitor delivery of training for professional staff to meet needs identified in health development plan and gaps identified within skills needs analyses Ensure sound performance and attendance management in place Ensure that systems are in place, and complied with, relating to all clinical incidents, promoting a lessons learned culture. To include, but not exclusive of medicines and other clinical risks/errors, SI reporting procedures, Radar reporting procedures, and patient complaints Ensure sound standards of infection prevention and control and environmental hygiene are in place Ensure that processes are in place to promote the patient safety and quality Monitor functional compliance with information governance requirements Manage and deliver positive progress within NHSE performance metrics and against the CQC action plans and clinical audit action plans Recognise good performance and foster a culture of staff engagement Work with clinical colleagues to embed a cycle of clinical audit across a range of domains Accountabilities Improving levels of staff engagement, staff recruitment and retention Robust performance and attendance management Active patient engagement processes in place, with service user feedback valued and considered within service development PDRs completed to timescales and of good quality Positive working relationships within the site and across organisational boundaries with key stakeholders An embedded culture of continuing service improvement Sound systems and processes in place to capture data and trends relating to complaints, Radar reports, audit, with evidence of actions to develop improvements CPD for professional staff meets needs and addresses gaps identified within skills needs analyses Newly recruited staff receive an appropriate induction to promote safe and effective practice across clinical and security domains A sound balance of security and care evident within the function Risks are managed proactively Essential Criteria Experience at Senior Nurse Manager/Senior Manager level, preferably within a prison / secure environment health setting Registered Nurse (Adult) with current NMC registration A strong and consistent moral compass and the ability to provide value-based leadership. Understanding of clinical governance processes Ability to exercise sound judgement in a politicised environment. Ability to network effectively with a range of agencies and organisations. Strong commitment to continuing professional development Desirable Criteria Knowledge of commercial financial management processes and procedures. Risk management skills. Knowledge of clinical IT systems (SystmOne) Knowledge of budget management Educated to Degree/Masters level General Information The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification. Benefits Pension salary scheme available Employee Assistance Programme (EAP): confidential 24/7 support Access to perks at work Disclosure and Barring Service Check & CTC Clearance This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process. Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time. Shortlisted candidates will be asked for RTW , DBS/CTC consent and references . TPBN1_UKTJ

About Us DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE: C ompassionate care that is trauma informed and supportive A ssurance that care is evidence-based & demonstrates high quality outcomes for our patients R espectful of peoples cultural and religious beliefs E mpowermentWe centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing. Job Summary To lead, coordinate, and oversee the efficient delivery of all practice and administrative operations across Manston STHF & Western Jet Foil. The Practice Manager will ensure compliance with CQC, NHS, and Home Office standards; manage workforce planning and site operations; support clinical governance and performance management; and act as the key operational link between DrPAs clinical teams and head office functions (HR, Finance, and Quality). Key Responsibilities Operational Leadership Oversee the day-to-day running of the clinical service, ensuring smooth delivery of appointments, clinics, and multidisciplinary activity. Manage practice rotas, room allocations, stock control, and daily operational briefings. Act as the central liaison between clinicians, administrative staff, and site management teams. Maintain accurate site records, KPIs, and operational dashboards. Compliance & Governance Ensure compliance with CQC Fundamental Standards, NHS England Frameworks, Home Office security protocols, and DrPA policies. Support incident reporting, complaints handling, audits, and quality improvement initiatives. Maintain up-to-date site registers (training, risk, infection control, fire safety, and information governance). Participate in CQC inspections and internal audits, ensuring required evidence is ready and available. Supports delivery of site KPIs by ensuring operational efficiency, adherence to Home Office SLAs, and compliance with CQC and NHS quality standards including timely clinic delivery, rota fulfilment, and accurate performance reporting. People Management Line-manage administrative and support staff, conducting regular supervision, appraisals, and absence reviews. Oversee staff onboarding, training compliance, and leave scheduling in collaboration with HR. Promote equality, diversity, and inclusion across all practice operations. Support the development of a positive, high-performance culture. Financial & Resource Management Work with the Finance team to monitor budgets, payroll submissions, and expenditure approvals. Authorise timesheets, bank hours, and overtime within delegated limits. Support procurement of medical and non-medical supplies in line with company policy. Identify efficiency improvements and cost-saving measures without compromising quality or safety. Clinical Support Coordination Oversee patient scheduling, triage processes, and referral tracking systems. Ensure clinical rooms and equipment are safe, stocked, and compliant. Coordinate with multidisciplinary teams to maintain continuity of care. Manage secure handling of medical records and data in line with GDPR and Caldicott principles. Stakeholder Engagement Act as the operational point of contact for partner agencies (e.g., NHS Trusts, HMPPS, Home Office, and Commissioners). Participate in service review meetings and support the implementation of contractual KPIs and SLAs. Represent DrPA professionally at internal and external forums. Essential Criteria Proven experience in a Practice Manager or Operational Management role within healthcare (primary care, secure setting, or similar regulated environment). Strong understanding of CQC, NHS, and Information Governance requirements. Demonstrable leadership and people-management skills. Excellent organisational, communication, and problem-solving abilities. Confident using clinical and administrative systems (e.g., EMIS, SystmOne, or equivalent). Ability to maintain confidentiality and professional boundaries in a secure environment. Desirable Criteria Experience within a secure healthcare, prison, or immigration removal centre environment. Knowledge of NHS commissioning, clinical governance, and rota management systems. Recognised qualification in Leadership, Management, or Business Administration. First Aid, Health & Safety, or Information Governance certification. General Information The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification. Benefits Pension salary scheme available Employee Assistance Programme (EAP): confidential 24/7 support Access to perks at work Disclosure and Barring Service Check & CTC Clearance This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process. Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time. Shortlisted candidates will be asked for RTW , DBS/CTC consent and references . TPBN1_UKTJ