Manage a caseload of complaints, assessing each complaint or claim against our Service Level Agreements (SLAs) and protocols, determine an appropriate cause of action/response. * Investigating all ...
Investigate product defects and complaints using tools such as RCA, CAPA, and methodologies like 8D and DMAIC, ensuring corrective and preventive actions are taken * Develop and deliver technical ...
Investigate and resolve non-conformances and customer complaints. * Lead audits and manage corrective actions for identified issues. * Update quality procedures and drive process improvements
This is turn will allow for the effective management / resolution of quality complaints / customs procedures and preparation for audits. Salary c £40,000 - £45,000with comprehensive benefits SKILLS ...
Investigate incidents and complaints related to health and safety and produce detailed reports for senior management. * Ensure safe operational practices are maintained, and any changes in ...
To deal with customer complaints in a fair and reasonable manner to resolve problems quickly and satisfactorily for all parties concerned * To proactively call nil spend/dormant/targeted accounts as ...
Resolve issues and problems faced by customers and deal with complaints effectively to maintain trust. * Serve as the link of communication between key customers and internal teams. * Take full ...
Monitor customer complaints and resolve any potential issues * Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within face to face ...
Review and assist in the closure of outstanding corrective actions arising from complaints and audits of the Ossett Factory. * Assist in the evaluation of all WIP, evaluating for rework, recommending ...
Customer Relations & Communication - Manage customer queries, complaints, and meetings while maintaining clear and effective communication. * Financial & Budget Management - Work with accounts ...
Efficiently manage and resolve student issues and complaints. * Collect and analyse feedback for continuous improvement and high satisfaction. * Coordinate with EP head office on post-arrival service ...
Responding effectively to technical queries, issues and complaints * Production of management information * Reviewing and updating compliance requirements * Handling claims on a Delegated Authority ...
Manage complaints * Undertake Virtual desktop assessments and assist with building schedules of repair, using repairs strategy. * Identification of Fraud and Recoveries About You: * Enjoy working in ...
... complaints, identifying root causes, and implementing corrective action plans. ✅ Collaborating with managers across departments to uphold quality standards. ✅ Conducting GMP and glass audits. ✅ ...
... and complaints. • Provide Management Reporting Information as required. • Support the wider supply chain team with daily operational matters and strategic projects. We need a people person who ...
Oversee the CMeX/Customer Manager and their team to drive excellence in customer interactions, complaints handling, and resolution strategies. * Develop and implement strategies to reduce customer ...
Work with Quality and L&D to develop a training needs analysis based upon resident safety, themes and trends from incidents, litigation and complaints. * Co-ordinate the production of reports for ...
To take responsibility for complaints ensuring that the company procedures are adhered to, to reflect Company policy and ensure fair treatment of customers. * To undertake training in line with ...
Host and attend resident events, handling complaints or inquiries effectively. * Prepare shift handover documents and log keys, parcels, and visitors. * Perform ad-hoc tasks, respond to emergency ...
Follow the firm's complaints procedure. * Provide additional support via the Big Hand dictation system where capacity allows. What we need from you: * High personal standards of work. * Strong IT ...
This can include assistance with clinical negligence claims, complaints, medical and dental council inquiries, legal and ethical dilemmas, disciplinary procedures, inquests, and fatal accident ...
You will manage customer complaints, implement new products and processes, conduct audits, and lead quality improvement initiatives. Skills & Experience * Proven experience as a Quality Manager in ...
Handling internal non-conformances and customer complaints, investigating root causes, and implementing improvement plans. * Liaising with managers and staff across departments to maintain quality ...
Provide oversight and ensure timely resolution of issues and escalated complaints * Sound decision making * Effective team working Qualifications and Attributes Essential Qualifications and ...
Handle client inquiries, issues, and complaints in a timely and professional manner * Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system ...
Address customer queries, resolve any issues or complaints, and ensure complete customer satisfaction. * Assist with administrative duties such as invoicing and stock control. Key Skills and ...
Resolve issues and problems faced by customers and deal with complaints effectively to maintain trust * Serve as the link of communication between key customers and internal teams. * Accurately ...
Fully support the Quality Systems Team regarding all finished goods, in process and supplier complaints and non-conformity investigations, providing technical expertise to establish root cause and ...
Investigating customer complaints to identify root causes and implement preventative actions. * Coordinating sample testing and analysing lab results, escalating issues as needed. * Managing out-of ...
... complaints, deviations and recalls Ensure that the Quality Management System is robust and effectively implemented to support safe IMP manufacture and release Oversight of the management and ...
Respond to customer complaints and queries * Conduct external visits and audits on suppliers * Manage all hygiene related issues on site Communication * Be fully aware of customer specification ...
As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.Y...
Overview of responsibilities:Working as part of a team, you will need to be able to provide an efficient, client-focussed telephone service, ensuring that all internal and external calls are processed in a courteous and efficient manner in line with the firm’s procedures.Ensuring the provision of...
As a Senior Night Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Man...
CMI Lvl5 Management Sponsorship.I am delighted to be working on behalf of a Global Food Manufacturer, looking for a Maintenance Shift Team Leader, leading 4 Engineers and driving shift performance for reactive and proactive maintenance across the site.This is a fast-paced manufacturer, with a mix...
As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicat...
This is an outstanding opportunity for an experienced, senior level Claims Handler with a minimum of 5 years’ experience to join a leading L500 law firm in Bradford.This modern, straight-talking, ambitious law firm is dedicated to delivering a range of commercial services to clients.There is an i...
Nicholas James Care Homes Ltd (NJCH) is a well-established family-owned company, celebrating with over 36+ years of excellence in providing nursing, dementia, and residential care services.We pride ourselves on our core family values, which is deeply embedded in our company culture.Currently seek...
Leisure Operations Team Leader - Tingley.Awesome people are crucial to making our awesome clubs run smoothly.Working alongside the Leisure Club Manager, you'll keep our clubs running like a well-oiled machine.It's your job to keep both our members happy, through efficient process and a dedication...
Carbon60 are looking to recruit a.Full time, 37 hours, Monday to Friday, 8am-5pm.Provide a professional & courteous service to both internal customers/stakeholders and visitors.Undertake all administration duties such as creating & maintaining Excel and Word documents; administration of car permi...
Team Leader - Batley, West Yorkshire.How would you like to work with swim! – The UK’s leading premium Learn to Swim experience.We are looking for engaging and inspiring individuals to work as leisure operations assistants and join our industry leading swimming team, delivered at centres across t
Field Service Team Leader – Special Purpose Machinery.We are looking for an experienced.This is a hands-on leadership role, ensuring the smooth running of service operations, maintaining strong customer relationships, and continuously improving service efficiency.You will be responsible for sched...
An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes.We're looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.Greeting everyone of our guests ...