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Skills and Knowledge The post holder must possess Must have a qualification in Social Work and be registered with Social Work England. Assessment and report writing skills, and be able to produce analytical and well-evidenced reports for internal and external use as required. Good interpersonal skills, establishing effective working relationships through which one-to-one supervision and support are offered to foster carers. Group work skills, facilitating support groups and foster carer team meetings. Working knowledge of existing agency Policies and Procedures and their application. Sound understanding of current legislation and good practice guidance that governs and informs the delivery and standards of fostering service provision, as well as general developments in social work. Purpose To recruit, assess, train, supervise & support, and review a range of foster carers. To ensure that National Minimum Standards (2011), Regulations, schedules, and formal notifications to Ofsted are adhered to in respect of the provision of Fostering Services. To manage a caseload of foster carers, ensuring an effective deployment of services and resources to safeguard and promote the welfare of children in care and in alternative arrangements. To work in partnership with the local authority social work teams and to fully enact and facilitate care plans for children in placement. Key Tasks Tasks specific to this post: The following tasks are indicative of those that may be expected from the post holder and are not an exhaustive list of all tasks that a post holder may undertake. Furthermore, if the demands of the agency require it, the post holder may be required to fulfil a range of agency-related tasks. “This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.” General duties: To manage a caseload of foster carers to meet the placement needs and outcomes for children placed in their care. To supervise, foster carers, mentors and or social work assistants as required. To undertake assessments of prospective and existing foster carers in order to determine their suitability for approval or continued approval as carers. To accurately record and keep up-to-date information using the appropriate IT and Information systems, in accordance with the agency policy and procedures. To undertake duty tasks and Out of Hours (OOH) as part of the Ascent Fostering rota as directed by the Managers. To work out of hours as agreed. To promote standards which achieve equality of opportunity. To adhere to all relevant Policies & Procedures and foster guidance. To deliver training and workshops to foster carers. Work in partnership with the managers and key professionals to ensure that: Foster carers can keep children and young people safe. Foster carers and the “looked after” children and young people placed with them receive tailored, personalised support that improves the outcomes for them. Foster carers prepare children and young people placed with them and work with birth families, where there is a plan for rehabilitation home with their families or carers. Effective and constructive relationships with children, young people, their carer’s and their families, and partner agencies are promoted. Foster carer’s agreements, placement agreements, support plans and Safe Care policies are relevant, monitored and reviewed. Risk is effectively assessed and managed, and appropriate plans for each child or young person are in place and reviewed according to the needs of the child or young person. Recruitment and Assessment of Foster Carers: To participate in campaigns to recruit foster carers. To respond to inquiries from the public in relation to becoming a foster carer.To attend and participate in recruitment campaigns for foster carers on a planned rota basis throughout the year on evenings and weekends. To visit prospective foster carers To directly participate in the planning and delivery of training to prospective foster carers on a planned rota basis, evenings, and weekends. Consultation, Support, Feedback, Complaints & Representations: To contribute to, participate in the planning and delivery of support groups for a range of foster carers and alternative carers. To directly contribute to the planning and delivery of major fostering events e.g., Annual Foster carers Christmas lunch. To support consultation processes with foster carers and children placed in foster care and other alternative care arrangements. To provide information to respond to complaints and representations, and where appropriate, to attend specific meetings, e.g. Mediation, complaints interviews, and formal attendance to IRM panels. Service Quality, Audit, and Inspection: To contribute to and directly maintain and improve service quality, maintenance of all records to ensure that the National Minimum Standards and Fostering Regulations 2011 are complied with. Service Information: To directly contribute to the development and production of service information to foster carers e.g. Foster carers Newsletter, Website, Publicity material, information packs etc. Decisions Making The post holder will: Report safeguarding events to their manager and work in partnership with the local authority to ensure that Safeguarding and Fostering Policies and procedures are followed. Be responsible for professional decision-making in relation to the supervision, support needs training, provision of information to foster carers, and carers involved in alternative care arrangements. Be responsible for the foster carer’s agreement, placement agreement and risk assessments, safe care agreements and review of foster carers. Supervisory Responsibility for Foster Carers The post holder will be directly responsible for the supervision of approved foster carers, and carers where temporary approval has been granted. The post holder may be asked to supervise mentors and social work assistants. Staff Supervision The postholder will receive monthly supervision and undergo an annual appraisal. The social worker will share the responsibility of ensuring supervision is booked and takes place as appropriate. The frequency of supervision may increase according to the complexity of cases, where additional support is requested or during the Induction period. All staff are responsible for their own personal development and engage in training specific to Ascent’s therapeutic practice.

As a Technical Complaints Resolution Officer, you’ll play a vital role in ensuring residents receive a prompt, empathetic, and fair response when raising complaints about repairs. We are also looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, manag

Case Investigator / Complaints Investigator.

Complaints Officer - Homelessness. This is a key role responsible for managing and responding to complaints and member enquiries across Housing Needs, Temporary Accommodation, Homelessness, and related services. Complaints Officer - Homelessness.

You will case manage complaints, focusing on delivering fair outcomes. Complaints Investigator, Surrey & WFH. Complaints experience within Financial Services, Banking or Insurance + strong communication skills in order to talk to customers/3rd parties.

Complaints Officer - Level 4 Diploma (ie DipPFS or equivalent) or making good progress towards it. Resolve complainant’s concerns within agreed authority, investigating the cause of complaints and where required, gathering information from relevant internal departments and external product provide

Complaints experience within Financial Services, Banking or Insurance + strong communication skills in order to talk to customers/3rd parties. Investigating, resolving & responding to complaints, communicating with customers both in writing and via telephone, identifying & escalating issues

As ourComplaints Handler, you will be at the forefront of investigating, managing, and resolving customer complaints with professionalism, accuracy, and empathy. Register and log complaints accurately, maintaining up-to-date records.

Complaints Officer - Homelessness Public Sector - Local Authority Temporary Role - to March 2026 Full Time - Monday to Friday, 36 hours per week £31 per hour Umbrella Remote Working however IT will need to be collected on first day in Croydon ASAP startKey Responsibilities Handle complaints a

To manage contentious regulatory matters and develop, implement and sustain second line oversight on complaints handling and management. To support the head of function perform oversight on contentious regulatory and complaints management matters and to lead the function to deliver this. Contentious

Adecco are seeking a dedicated and experienced Complaints Officer on behalf of our Local Authority client to join their Repairs Complaints team. Investigating, resolving, and responding to complaints at Stage 1 of the Corporate complaints procedure, with a particular focus on responsive repairs. Coo

What you'll be doing Act as a central liaison for the client services function, on all aspects of complaints and insights Support our key business functions in identifying the points of highest strategic value and leverage in order to eliminate the root cause of client complaints Work to make a step

Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in.

Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer. Managing of Conduct and Complaints team.

A leading financial services company in Greater London is seeking a Complaints Investigator to handle client complaints and ensure customer satisfaction. This role requires expertise in complaints management, effective communication with clients, and the ability to identify and escalate issues.

A leading debt recovery firm in the UK is seeking an experienced customer resolution specialist to investigate and resolve complaints effectively. You will ensure the integrity of investigations and respond to complaints through various means.

A financial services company in the UK is seeking a Complaints Investigator to resolve customer complaints and ensure satisfaction. The role involves managing complaints, communicating effectively with customers and third parties, and driving customer-focused change.

A community-focused housing organization is seeking a Customer Complaints Lead to oversee and improve the complaints function. Ideal candidates have strong experience in complaints handling and team leadership.

A growing consulting firm in Greater Lincolnshire is seeking a Resolutions Advisor to manage customer complaints and compensation claims. The ideal candidate will have strong communication skills and a background in complaints resolution, with opportunities for progression within the company.

Job Title / Location : Complaints Investigator, Surrey & WFH. Requirements : Complaints experience within Financial Services, Banking or Insurance + strong communication skills in order to talk to customers / 3rd parties. Role Snapshot : Investigating, resolving & responding to complaints, communica

Incident and Complaints Investigator. An exciting opportunity has arisen to join our expanding team at Community Healthcare Partners as an Incident and Complaints Investigator reporting to the Group Head of Customer Experience. As one of our Investigators within the Governance Department, you will b

You’ll lead a team of Customer Experience Officers, champion learning from complaints, and use customer feedback to influence service delivery and drive meaningful change. You’ll also work closely with internal teams and external bodies to ensure our complaints process is accessible, inclusive,

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.