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Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where theyre proud to live. As a Resident Liaison Officer, you will also be the central contact point for our residents and deal with complaints and analyse customer satisfaction and feedback.

As a Complaints Advisor, you will be responsible for handling escalated complaints and carrying out investigations into complex and formal complaints, ensuring the customer is kept up to date on the status of the complaint with suitable resolution. You will be responsible for identifying any trends

Identifying RCA complaints types and actioning possible solutions to reduce said complaints. Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. Your role will also focus on managing the operation and Team Leaders, to fee

As a Complaints Co-Ordinator , you must be adaptable, you will provide essential administrative support to the contract team, This role requires strong communication, organisational, and problem-solving skills, along with a customer-focused mindset and the ability to handle sensitive or escalated is

Identifying RCA complaints types and actioning possible solutions to reduce said complaints. Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. Your role will al

Previous experience in managing complaints (including written responses and ideally to Ombudsman code). Complaints Advisor (Housing/Property). A reputable and award winning employer is looking to add a Complaints Advisor to its team in South West London.

Now Hiring: Financial Complaints Investigator (9-Month & 12-Month Interim). Group Complaints & Regulatory Investigations Team. Dig deep into complaints of all shapes and sizes ??.

Bridge Recruitment is helping one of our established clients recruit for an experienced Complaints Coordinator to join their expanding team. Log and acknowledge all complaints related to heating and hot water services in line with contract policies. Triage complaints based on urgency, particularly p

You will be responsible for investigating, co-ordinating, and collating responses to complaints, critically reviewing the complaints process, and driving continuous improvement across the SEND service. SEND-related complaints, compliments and comments. Job Title: SEND Customer Services & Complai

Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer. As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parki

Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction. Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence. D

As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. To investigate and respond to all parking debt related correspondence, service complaints, members enquiries and late stage appeals agai

A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months. Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any esc

We're recruiting a highly experienced and dynamic Housing Complaints & Feedback Manager to lead the delivery of a professional, resident-focused complaints and casework service. The Role ·Lead and manage the Housing Complaints & Feedback team, setting the standard for empathetic, resolut

As ourComplaints Handler, you will be at the forefront of investigating, managing, and resolving customer complaints with professionalism, accuracy, and empathy. Register and log complaints accurately, maintaining up-to-date records.

Complaints and Process Improvement Lead - 12 Month Fixed Term Contract Business Water.

As a Complaints Officer at Hyde, you will be responsible for managing complaint cases, Housing Ombudsman enquiries and MP enquiries from start to finish. You will work with both internal and external stakeholders to ensure complaints are resolved smoothly and within agreed timescales, keeping custom

Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19. Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner. You will ideally have experience responding

We have a great new opportunity for a driven and flexible Complaints Investigator to work alongside another Complaints Investigator and a Complaints Manager. About the Complaints Investigator. Communicate proactively with customers throughout the complaints process.

Job Title: Complaints Quality Officer. Identify process or training issues that lead to complaints and recommend improvements. Support the team at peak times by handling complaints directly when required.

Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner. You will ideally have experience responding to Stage 1 complaints and members enquiries. Repairs Resolution Officer - C

Managing of Conduct and Complaints team. Conduct Risk, Consumer Duty & Complaints Lead – Top Lloyd's of London Insurer.