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Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. This includes managing and updating the scorecard used for complaints, ensuring this covers case management and complaint resolution checks in line with the Housing Omb...

Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the bus

Senior Housing Complaints Manager required:To ensure that Complaints are responded to across all the Repairs and Investment Services in accordance with the corporate policy and targets. To support the preparation of complaints, review service responses and where necessary, support in the investig...

We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. A solid background in FS is essential, with a strong understanding of the complaints process and FCA regulations. Ability to interpret and respond clearly to verbal and written complex complaints...

We are looking for an experienced Complaints Investigator who will be responsible for investigating and resolving complaints in a fair and impartial manner. Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the fi...

If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My leading FinTech client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complain

Umbrella) Contract: Start Date: ASAP Duration: 3 months (possible extension depending on candidate performance) Working Pattern: Hybrid Working Arrangement: Hybrid (3 days in-office: Tuesday, Wednesday, plus 1 other; 2 days remote)Hours: 9-5Our Client is seeking a Dispute Resolution Lead to play ...

Essential requirementsExtensive experience in handling complex complaints and leading on resolution of high profile and business significant escalated complaintsGreat attention to detail and a result driven approachStrong analytical skills to identify trends, assisting with the production of root...

Complaints Team LeaderAre you a strong leader with a passion for driving high standards, resolving complaints, and leading a team to success? Do you have the confidence to set expectations, challenge inappropriate conduct, and continuously improve processes? If so, we have the perfect role for yo...

Ensuring the complaints handling process appropriately supports vulnerable customers, adapting for specific complaints to ensure good customer outcomes. As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and mainten...

Job Title: Complaints OfficerJoin a dynamic team dedicated to providing quality, affordable housing solutions in Barking and Dagenham! We're on the lookout for a proactive Complaints Officer to enhance residents' experience and ensure their voices are heard. Location: Hybrid (Barking/Home)Contrac...

Strong background in handling FOS complaints and working with the Financial Ombudsman. Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately.

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 1 and Stage 2 complaints. Duties:Customer Care and Dis-satisfaction responseCreating plans of actions for compl...

Ensuring the complaints handling process appropriately supports vulnerable customers, adapting for specific complaints to ensure good customer outcomes. As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and mainten...

BDS are recruiting for a Senior Housing Complaints Officer to work within our clients Customer Relations Team. This is a new role to increase the satisfaction and quality of responses and the successful candidate will have responsibility for the investigation and resolution of complex stage two c...

Complaints Team LeaderAre you a strong leader with a passion for driving high standards, resolving complaints, and leading a team to success? Do you have the confidence to set expectations, challenge inappropriate conduct, and continuously improve processes? If so, we have the perfect role for yo...

Are you a detail-oriented problem solver with strong communication skills? Do you have a passion for delivering outstanding customer service and resolving complaints with professionalism and empathy? If so, this Complaints Handler role could be the perfect opportunity for you!. As a Complaints Ha...

CONTRACT ROLE Exciting Opportunity for a Customer Service / Complaints ManagerWorking with a Large Housing group in SW LondonLong term contract to permanent Hybrid PositionThe role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational team...

In this role, you will handle incoming complaints and process them through our systems. You will present a professional persona to our customers and use your investigation, problem-solving, and communication skills to manage and resolve complaints effectively. Handle initial receipt and acknowled...

Complaints Resolution Lead*Rolling contract**Hybrid - 3 days office / 2 home**Housing*The role:Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2. Previous experience managing Housing Ombudsman complaints. Ability to respond to complaints efficient...

My client are looking for a talented and motivated individual to oversee all First Line of Defense' regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level/FOS complaints and managing them end to end, maintaining thei...

As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Complaints Resolution Team Leader. You are responsible for ensuring that complaints are dealt with ap...

My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, main

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Proactively l...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Ensuring ...

The Complaints Lead (CL) will be accountable for a team of complaints professionals, ensuring they are delivering against all objectives and performance measures and providing complaint resolution service to customers ensuring an empathetic approach at point of contact. The CL is accountable for ...

Strong FCA knowledgePreviously worked/lead a Complaints functionPreviously worked in a regulated industryThe ability to explain complex processes in a simple and logical way. Salary: Excellent + bonus + good packageLocation: London (good work from home options available)If you are interested in t...

This role involves supporting the Head of Advisory & Complaints to provide advice and guidance to the business and to ensure client complaints are handled swiftly and effectively. Compliance Advisory Complaints Associate. Take ownership of client complaint handling, ensuring strict adherence to t...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. You are r...

Receive and manage incoming customer complaints across various channels. Accurately log and categorise complaints in our internal systems. Escalate complex or high-risk complaints to senior team members where appropriate.

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. You are r...

A fantastic opportunity has arisen for a Policy, Complaints & Governance Manager in Children and Young People Services. Overarching responsibility for managing Complaints and FOIs in line with our statutory and regulatory obligations. You will be keen to lead directorate learning from complaints ...

Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the bus

Lead the resolution of Internal Dispute Resolution (IDR) complaints, including reviewing samples of service provider responses to ensure compliance with policies, procedures, and standards;. Handle External Dispute Resolution (EDR) complaints impartially and in alignment with member interests and...

Octavia’s Customer Relations Team is dedicated toresolving customer complaints, both orally and in writing, in atimely manner. The Complaints Quality Officer is responsible for upholdingthe standards of complaint investigations and responses byreviewing a sample of customer contact and reviewing ...

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Inv...

Developing andenhancing complaints processes while mentoring and supporting teammembers. About You: - Experience in handling or remediation ofcomplaints in advice within financial planning (DipPFS Level 4Qualified). Strong knowledge of FCA complaints regulations andability to handle complex cases...

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Develop and m...

The role involves investigating complaints by carrying out desk-based reviews and interrogating information from a wide range of sources, working on Group Complaints and supporting wider work on Regulatory Failure Assessments. As well as being a point of contact for all stakeholders, including co...

Previously worked/led a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client is looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the busin

If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all First Line of Defense' regulatory operations for the business, managing their Complaints function. You'l...

We are looking for an experienced and empathetic Senior Complaints Officer to lead the management of complaints and patient experience across the clinic. Oversee complex or sensitive complaints, including conducting investigations and chairing meetings with patients and families. Support the impl...

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington. This role will be handling Stage 1 and Stage 2 complaints. Creating plans of actions for complaints to come to a resolution.

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

Ownership: Acknowledge, investigate, and resolve customer complaints, including CEO and complex complaints, in line with policies and regulations. Deadlines: Adhere to strict timelines for resolving complaints.