Complaints jobs in CarshaltonCreate job alerts

Managing of Conduct and Complaints team.

You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclos...

Supporting complaints specialists in their investigations, bringing these to a timely resolution. You will also be required to have a comprehensive understanding of the Financial Conduct Authority complaints requirements and regulatory reporting requirements. Head of Complaints - Financial Planni...

The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data protection...

Dealing with customer complaints through investigating the root causes of customer dissatisfaction and resolving complaints in line with procedures and regulatory requirements. Understanding of external regulations for gas, electricity, water and how these affect how ESPUG handle complaints. Pro-...

You will embed empathy into our complaints process and deal with escalations in a calm & respectful way. You will coach the wider Operations Team on how to deal with complaints effectively; helping individuals to grow and to be able to deal with in a timely, professional and respectful manner. I

The main responsibilities of the role will be to case manage and investigate customer complaints, prioritise and be accountable for resolution activities in line with the ombudsmen code. You will play a key role in ensuring policy, process and regulations are followed, ensuring you provide a prof...

A leading Housing Association is currently for a Complaints Dispute Resolution Lead on a temporary basis for about 4 monthsKey responsibilitiesDemonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the busine...

Hamilton Woods Associates are currently recruiting for a Complaints Assistant on a temporary basis, up to 8 weeks for an organisation to have the initial oversight of all feedback from customers through surveys, compliments and complaints. Duties of the Complaints Assistant role will include, but...

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 1 and Stage 2 complaints. Duties:Customer Care and Dis-satisfaction responseCreating plans of actions for compl...

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. You will manage a team of Complaints Handlers to ensure customers are in receipt of a satisfactory level of customer servic...

Main Responsibilities:Day-to-day supervision, work allocation, and training of the Complaints and FOI team. Managing the most sensitive complaints on behalf of the senior management teams for the respective divisions. Responsibility for the day-to-day management of the External Investigating Offi...

Managing of Conduct and Complaints team.

Dental Complaints Service Operations Manager. The DCS are a team of trained advisors who aim to help private dental patients and dental professionals settle complaints about private dental care fairly and efficiently. About the role of Dental Complaints Service Operations Manager:.

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. Here at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manag...

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. Complaints Manager - Social Housing Repairs & MaintenanceTwickenhamPermanent, full time position£40,000 - £44,000

Experience:Administrative: 3 years (required)legal disrepair cases: 2 years (required)Complaints Officer: 2 years (required)Experience working in a housing association or councilContract Initial 3 to 6 month ongoing contract PAYE via Umbrella Monday to Friday 9am to 5pmNEXT STEPS: In-

You will embed empathy into our complaints process and deal with escalations in a calm & respectful way. You will coach the wider Operations Team on how to deal with complaints effectively; helping ...

Complaints Manager - Social Housing Repairs & Maintenance Twickenham Permanent, full time position £40,000 - £44,000 per annum Here at Howells Solutions we are working with a housing association to ...

Managing of Conduct and Complaints team * Adherence to Lloyd's and FCA regulatory requirements * Fostering a positive conduct environment Experience: * 5+ years' experience working in a relevant ...

Reduction in customer complaints linked to facilities issues, assessed by analysing the number of complaints in NPS audits, social media checks, and online weekly complaints file. Compliance Rate

This role reports into the Head of Conduct and Complaints, and is based in London on a hybrid basis (3 days in the office). Experience/background: * Previous experience working within Complaints ...

... complaints in line with TCH's policy. • To promote and support the involvement of homeowners through formal and informal channels to influence the service and participate in decision making that ...

You are adept at handling complaints, providing advice, and maintaining up-to-date knowledge of legislative changes related to local land charges. A proactive approach towards your personal ...