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The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. Complete a sample of quality control checks on customer contact (including cal...

You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS co...

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. In this role you will play a crucial part in administering and completing all complaint activities, generating accurate and timely responses to complex complaints, and enhancing our customer outc...

CONTRACT ROLE Exciting Opportunity for a Customer Service / Complaints ManagerWorking with a Large Housing group in SW LondonLong term contract to permanent Hybrid PositionThe role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational team...

Are you a detail-oriented problem solver with strong communication skills? Do you have a passion for delivering outstanding customer service and resolving complaints with professionalism and empathy? If so, this Complaints Handler role could be the perfect opportunity for you!. As a Complaints Ha...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will a...

You'll also take responsibility for dealing with high level/FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS comp...

Governance & Complaints OfficerLocation: Hybrid with Flexible Working OptionsSalary: £35,235 per annum Hours: 35 hours per week (+5 hours paid lunch)Contract: Full PermanentAre you passionate about ensuring high standards of governance and excellent customer service? Do you have an eye for de

My leading FinTech client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them

Senior Housing Complaints Manager required:To ensure that Complaints are responded to across all the Repairs and Investment Services in accordance with the corporate policy and targets. To support the preparation of complaints, review service responses and where necessary, support in the investig...

As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the company’s Complaints Handling Framework. Ensuring the delivery of service standards, meeting regulatory requirements and delivering good cust...

Job Title: Complaints OfficerJoin a dynamic team dedicated to providing quality, affordable housing solutions in Barking and Dagenham! We're on the lookout for a proactive Complaints Officer to enhance residents' experience and ensure their voices are heard. Location: Hybrid (Barking/Home)Contrac...

My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, main

As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Complaints Resolution Team Leader. You are responsible for ensuring that complaints are dealt with ap...

As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Ensuring the delivery of service standards, meeting regulatory requirements and delivering good custo...

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington. This role will be handling Stage 1 and Stage 2 complaints. Creating plans of actions for complaints to come to a resolution.

In this role, you will handle incoming complaints and process them through our systems. You will present a professional persona to our customers and use your investigation, problem-solving, and communication skills to manage and resolve complaints effectively. Handle initial receipt and acknowled...

A fantastic opportunity has arisen for a Policy, Complaints & Governance Manager in Children and Young People Services. Overarching responsibility for managing Complaints and FOIs in line with our statutory and regulatory obligations. You will be keen to lead directorate learning from complaints ...

Salary: Excellent + bonus + good packageLocation: London (good work from home options available)If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. Job Description My client are looking for a talented and motivated individual to over...

The CL is accountable for the performance and delivery of their team and is responsible for the management of and continuous development of people, processes, systems and governance within the complaints process working with the Operations Manager and Head of Complaints. Work with the wider Compl...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Ensuring ...

This role involves supporting the Head of Advisory & Complaints to provide advice and guidance to the business and to ensure client complaints are handled swiftly and effectively. Prior experience in handling complaints is a valuable asset. Compliance Advisory Complaints Associate.

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Your day ...

We are looking for an experienced and empathetic Senior Complaints Officer to lead the management of complaints and patient experience across the clinic. Oversee complex or sensitive complaints, including conducting investigations and chairing meetings with patients and families. Support the impl...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. You are r...

Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all First Line of Defense' regulatory operations for the busin...

You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS co...

The Complaints Officer will play a significant role in providing an exemplary complaints service for our patients - putting things right when they go wrong - and for providing appropriate support to colleagues in responding to issues. Working with the Patient Relationship Manager and Deputy Patie...

The role holder is expected to periodically handlecustomer complaints, to support the Objectives of the CustomerRelations Team and provide resource cover at peak operationaltimes. Octavia’s Customer Relations Team is dedicated toresolving customer complaints, both orally and in writing, in atimel...

Ownership: Acknowledge, investigate, and resolve customer complaints, including CEO and complex complaints, in line with policies and regulations. Deadlines: Adhere to strict timelines for resolving complaints.

A well-established wealth and financial planning firmis expanding its Advice Complaints function and seeking an SME anda Lead Manager to help shape and develop this area. Keyresponsibilities include: - Managing and resolving regulatedcomplaints related to Financial Planning advice. Developing and...

The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively. Receive, log, and manage complaints from tenants and residents through various channels (phone, email, in-person). Conduct thorough investigations i...

Pick a career packed with opportunities.As a Warehouse Operative for Ocado Logistics, you are at the heart of preparing orders for customers.Join our warehouse in Purfleet where you'll be working in a state-of-the-art facility preparing orders for customers.We have a variety of areas and shift op...

Guide and advise on all incident and complaints matters. This role is central to fostering fairness and consistency in how member complaints are resolved, always keeping member interests at the forefront. Lead the resolution of Internal Dispute Resolution (IDR) complaints, including reviewing sam...

Bar Team Leader - Greater London.We are excited to welcome new Bar Team Members to Old Bell.No prior experience is needed—we’ll provide all the training and support you need.We value team collaboration and are looking for individuals who enjoy working together and creating memorable experiences

The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. Complete a sample of quality control checks on customer contact (including cal...

We're looking for 2 kind, compassionate and resilient Specialist Support Workers to join our Mental Health service in Tower Hamlets.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why we offer a wide...

You'll also take responsibility for dealing with high-level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS co...

We are looking for a Team Leader who enjoys supporting and motivating the team to create a fantastic experience for our guests at Golden Lion.You’ll help guide and coach the team, making sure everyone works together to deliver the best service possible.Support, coach and mentor your team .Support...

Identify trends in complaints and contribute to process improvement initiatives. At least 3 years of experience handling complaints in a financially regulated environment. Opportunity to grow within the Complaints team (e.

Corporate Front of House Receptionist.Monday to Friday (shift pattern between 08:00 – 18:00).Are you a polished and professional Front of House Receptionist with a passion for delivering top-tier service? Our client, a leading corporate firm in Central London, is seeking a dynamic and personable ...

The role involves investigating complaints by carrying out desk-based reviews and interrogating information from a wide range of sources, working on Group Complaints and supporting wider work on Regulatory Failure Assessments. The successful candidate will have the opportunity to make a contribut...

Salary: £34,298 - £37,886 per annum.Location: London - Corsica Street.Hours: 40 hours per week - flexible options considered.Due to expansion, we are seeking a Mobile Gardener Team Leader to join our fantastic team in North London.You'll be leading a team of Gardeners and Apprentice Gardeners.Cla...