Trabajos complaints en IsleworthCrear alertas

hackajob is collaborating with Heathrow to connect them with exceptional professionals for this role. \n Description \n This role supports the day-to-day running of the Office of the Data Protection Officer (DPO), ensuring the effective management of privacy-related activities across the organisation. The position plays a key role in overseeing end-to-end processes for privacy complaints while providing ad hoc support for other compliance-related activities. \n Working with both internal and external stakeholders, you will be responsible for implementing and managing an end-to-end complaints process, identifying opportunities for improvement, developing reporting and dashboards, and responding to a wide range of privacy-related complaints. \n You will also support the wider Privacy Team in delivering other compliance-related initiatives, including, but not limited to, rights requests, incident management, and compliance assessments. \n Responsibilities \n\n • Manage privacy complaints end-to-end, ensuring timely investigation, stakeholder engagement, record-keeping, reporting, dashboard creation, and professional resolution within agreed timescales. This role is responsible for ensuring that complaints are managed and responded to in a professional and timely manner. You will be required to maintain all documentation relating to complaints.\n, • Stakeholder engagement will be required to investigate complaints. This will involve working with both internal and external stakeholders to support effective resolution.\n, • Identify and implement best practices, and update training materials based on lessons learned from complaints, emerging trends, and industry best practice.\n, • Assist with core DPO activities, including compliance reviews, reporting, stakeholder communications, and the scheduling of regular privacy-related activities.\n, • Support the wider team with the Rights Requests process, ensuring compliance with statutory deadlines, monitoring performance, and engaging effectively with internal and external stakeholders.\n, • Provide privacy advice and guidance to stakeholders, supporting privacy-by-design principles, data protection assessments, compliance activities, and the timely completion of privacy-related requirements.\n, • Maintain and enhance the Office of the DPO's digital presence and knowledge resources, including the management of online content, self-service tools, training materials, and the team inbox.\n, • Support privacy incident and third-party risk management activities, including investigations, fact-finding, reporting, mitigation actions, lessons learned, and oversight of personal data processing carried out by suppliers and partners.\n, • Produce and analyse privacy management information, including KPIs, dashboards, reports, and trend analysis, identifying opportunities for process improvement and enhancing the effectiveness of the privacy function.\n\n Qualifications \n\n • Knowledge of data protection legislation, including UK GDPR, PECR, the Data (Use and Access) Act (DUAA), and related privacy regulations. \n, • Experience of working in a fast-paced environment, managing competing priorities, ad hoc requests, and fixed deadlines. \n, • Strong stakeholder management skills, with the ability to build and maintain positive relationships across a range of internal and external stakeholders. \n, • Proven ability to work collaboratively as part of a team while managing responsibilities independently. \n\n Ideally, you'll also have: \n\n • Experience in customer service, complaints handling, or case management environments.\n, • A degree-level qualification, apprenticeship, or equivalent relevant work experience.\n, • Professional privacy qualifications, such as CIPP/E, CIPM, or equivalent certifications.\n, • Experience of using Microsoft 365 applications, including SharePoint, Excel, and Microsoft Purview eDiscovery, as well as Adobe Acrobat Pro.\n, • Experience of web content management and/or webpage design.\n, • Experience in service design, implementation, monitoring, and continuous improvement.\n\n #LI-Hybrid

hackajob is collaborating with Heathrow to connect them with exceptional professionals for this role. \n Description \n We are seeking a professional who will provide consistent, compliant guidance aligned with our HAL people policies, protocols and processes. \n This role offers the opportunity to put policy into practice, coach managers, deliver training, and take the lead on early intervention and long-term sickness absence management. If you thrive in a collaborative environment and enjoy playing a leadership role in shaping employee relations, we’d love to hear from you. \n You will make a real impact in the daily implementation of our Employee Relations strategy, with a strong focus on colleague engagement and wellbeing. \n Responsibilities \n\n • Serving as the main point of contact for managers regarding employee relations matters, offering advice, guidance, support and proactive solutions, including conflict resolution and policy implementation.\n, • Ensuring compliance with employment laws and company policies, advising management on regulatory changes, and supporting fair and consistent workplace processes and practices whilst mitigating risk.\n, • Conducting and advising on complex investigations into complaints, grievances and disciplinary issues, documenting outcomes and recommending actions.\n, • Holding accountability for your assigned function areas performance against the ER KPI’s to ensure cases are managed within a reasonable timeframe and aligned to people policies. \n, • Leading and managing long-term sickness absence cases, including making Occupational Health referrals, arranging capability reviews, handling ill health retirement processes, and supporting appeals.\n, • Developing and delivering training on employee relations topics, coaching managers on performance issues, and preparing regular reports on employee relations metrics. \n\n Qualifications \n\n • Able to demonstrate a high level of written and oral communications skills.\n, • Excellent IT skills in the Microsoft suite of packages including Excel and Outlook.\n, • CIPD qualification or relevant business experience.\n, • Ability to work in a fast moving, demanding, high volume environment.\n, • Ability to manage multiple issues at the same time and can prioritise tasks accordingly. \n, • Self-starter who can work flexibly with high impact and able to demonstrate experience of managing stakeholder relationships through excellent interpersonal skills, influencing and professionalism.\n, • Strong knowledge of employment law. \n

hackajob is collaborating with Heathrow to connect them with exceptional professionals for this role. \n Description \n This role supports the day-to-day operation of the Office of the Data Protection Officer (DPO), ensuring the effective management of privacy-related activities across the organisation. The position plays a key role in overseeing privacy complaints, managing the end-to-end process for rights requests and incident management, and providing advice and guidance on a wide range of privacy matters. \n Working with both internal and external stakeholders, you will be responsible for driving process improvements, developing reports and dashboards, supporting compliance assessments and privacy-by-design initiatives, and enhancing the DPO Office’s online presence. The role also contributes to the organisation’s digital transformation journey, helping to evolve and strengthen privacy services, processes, and stakeholder engagement. \n Responsibilities \n\n • Coordinate and manage core DPO activities, including compliance reviews, reporting, stakeholder communications, and the scheduling of regular privacy-related activities.\n, • Support the complaints process, ensuring timely investigation, stakeholder engagement, record-keeping, reporting, dashboard creation, and professional resolution within agreed timescales.\n, • Operate, maintain, and continuously improve the rights requests process, ensuring compliance with statutory deadlines, monitoring performance, and engaging effectively with internal and external stakeholders.\n, • Provide privacy advice and guidance to stakeholders, supporting privacy-by-design principles, data protection assessments, compliance activities, and the timely completion of privacy-related requirements.\n, • Maintain and enhance the Office of the DPO's digital presence and knowledge resources, including the management of online content, self-service tools, training materials, and the team inbox.\n, • Support privacy incident and third-party risk management, including investigations, fact-finding, reporting, mitigation activities, lessons learned, and oversight of personal data processing by suppliers and partners.\n, • Produce and analyse privacy management information, including KPIs, dashboards, reports, and trend analyses, identifying opportunities for process improvement and enhancing the effectiveness of the privacy function.\n\n Qualifications \n\n • Knowledge of data protection legislation, including UK GDPR, PECR, the Data (Use and Access) Act (DUAA), and related privacy regulations.\n, • Experience of working in a fast-paced environment, managing competing priorities, ad hoc requests, and fixed deadlines.\n, • Strong stakeholder management skills, with the ability to build and maintain positive relationships across a range of internal and external stakeholders.\n, • Proven ability to work collaboratively as part of a team while managing responsibilities independently. \n\n Ideally, you'll also have: \n\n • Degree-level qualification, apprenticeship, or equivalent relevant work experience.\n, • Professional privacy qualifications such as CIPP/E, CIPM, or equivalent certifications.\n, • Experience of using Microsoft 365 applications, including SharePoint, Excel, and Office 365 eDiscovery, as well as Adobe Acrobat Pro.\n, • Experience of web content management or webpage design.\n, • Experience of service design, implementation, monitoring, and continuous improvement. \n\n #LI-Hybrid

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.Key Role ResponsibilitiesConducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.Plans and organises daily activities to maximise the time to achieve targeted leasing numbersConverts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.Follows up on receipt of required documentation, contract returns and processes payments.Conducts scheduled Residents apartment visits.Manages cancellations.Responds to online (webchat) and email enquiries in a professional and engaging mannerSupports other communities when required including cross selling based upon potential resident requirements.Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewingsActively understands, updates and improves knowledge of community, amenities, units and local area features.Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.Supports Resident events and activities within the CommunityAssists with Community preparations, including move-in and move-out processes.Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.Screens property visitors, guests and contractorsResponds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure.Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.Completes Health and Safety compliance activities in line with the Companys policies and proceduresCompletes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.Register, secure and correctly issue Resident parcels/deliveriesProactively attends to or organises ad hoc or minor cleaning requirements.About YouGood level of general educationProficient in the use of Microsoft Office packages including Word, Excel and Outlook.Proficiency in using property operations software. Training will however, be provided.Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targetsEvidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detailCulturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.A team player who is evidently approachable and welcomingProactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.Proficient at using online and web tools/resources for gathering and presenting research and informationHigh attention to detail in personal presentationFluent English verbal and written communication skillsNumerical skills necessary to complete the above activitiesWhat We OfferWe include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.About GreystarGreystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site.TPBN1_UKTJ

worked in the building industry also, so is used to managing building issues and liaising with the relevant parties/stakeholders etc. \n \n Property Manager (Residential Lettings) \n Location: Richmond, SurreySalary: £33,000 – £38,000 per annum + Performance BonusHours: Monday to Friday, 9am-5:30pm – 8.5 hours per day (including 1-hour lunch break) with some Saturdays 9am-3pm (a day off in the week is provided)Holiday: 20 days initially (rising to 25 days) + Bank HolidaysStart Date: Immediate start available (Latest start: late August / early September 2026) \n About the Role: \n We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. In this role, you will manage a dedicated portfolio of residential properties, balancing hands-on maintenance coordination, strict legal compliance, and exceptional customer service. \n This is an excellent opportunity for a professional who thrives in a fast-paced environment and enjoys building strong relationships with landlords, tenants, and contractors. \n Key Responsibilities: \n\n • Daily Operations: Manage the day-to-day running, general administration, and electronic record-keeping for your assigned portfolio.\n, • Maintenance & Projects: Coordinate contractors for daily reactive repairs and oversee major refurbishment projects.\n, • Compliance Management: Ensure all properties meet strict UK statutory regulations, specifically tracking and renewing EPCs, EICRs, and Gas Safety Certificates (GSI).\n, • Property Inspections: Carry out routine site visits to identify maintenance or compliance issues, implementing swift corrective actions.\n, • Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnarounds.\n, • Conflict Resolution: Act as the primary point of contact to handle complex queries, tenant complaints, and landlord updates professionally.\n, • Financial Administration: Process contractor invoices accurately into our property management software and prepare regular operational reports.\n\n What We Are Looking For: \n\n • Experience: Proven property management experience within a residential lettings environment is essential, or experience working in the building industry - managing building issues and liaising with the relevant parties/stakeholders etc.\n, • Qualifications: ARLA Level 3 qualification is highly desirable, though not essential for candidates with strong industry experience.\n, • Communication: Exceptional verbal and written English, with the ability to build trust and resolve disputes confidently.\n, • Skills: Strong administrative skills, great attention to detail, and proficiency in MS Word, Excel, and Outlook.\n, • Attributes: A smart, well-presented team player who can also work autonomously.\n, • Licence: A clean, valid driving licence is required to conduct property inspections.\n\n What We Offer \n\n • Competitive base salary up to £38k plus bonus potential.\n, • Growing holiday allowance from 20 to 25 days over time.\n, • A supportive, collaborative team environment.\n

Quality Technician - Food £35,000 - £38,000 + Progression + Training + Benefits Monday - Saturday, 2 week rota (Week 1: 6am - 2pm. Week 2: 2pm - 10pm) Southall, London Do you have experience working within the food industry as a Quality Technician? Are you looking to join a manufacturing organisation that offers first-class training, development, and long-term career progression? Due to continued growth, my client is looking to recruit a Quality Technician to join their team at a state-of-the-art facility near Southall. The successful candidate will support key quality functions including new product development, sample preparation, production trials, DAF plant monitoring, and participation in taste panels as required. This is an excellent opportunity for someone with a food manufacturing background who is looking to progress into senior or team leader roles within a growing business. The company is a highly successful and well-established manufacturer at the forefront of its sector, continuing to expand across all departments. You will be joining a growing, experienced, and supportive team within a business that prides itself on staff retention, development, and career progression. For further details, please click apply - REFERENCE - (phone number removed) The Role: Investigating customer complaints Provide training to operational staff as required Work a Monday - Saturday pattern on a 2-week rota (with potential for Monday - Friday during quieter periods) The Candidate: Knowledge of HACCP level 2 or 3 Exposure to high risk/ high care food production processes is advantageous Previous experience working in food manufacturing Consultant: Alice Holwell Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Quality Technician | Food Safety | HACCP | High Care/ High Risk | Food Production | Southall | West Ealing | West Drayton | Brentford | Hounslow | Greenford | INDMP

Lounge Host / Hostess - Heathrow Area £13.50 per Hour | Mixed Shift Pattern | Airport Lounge Environment Are you passionate about delivering outstanding customer service? We are looking for a professional and friendly Lounge Host/Hostess to join a premium airport lounge team in the Heathrow area. What We Offer Competitive pay: £13.50 per hour Dynamic and fast-paced airport environment Full training provided Opportunity to work within a prestigious airline lounge setting Varied duties and customer-facing experienceShift Pattern Mixed shifts required: Early Shift: 04:30 AM - 13:30 PM Late Shift: 13:14 PM - 22:15 PMExperience Required Minimum 1 year of experience in: Customer Service Host/Hostess roles Front of House positions Hospitality or similar customer-facing rolesKey Responsibilities As a Lounge Host/Hostess, you will: Take and record lounge guest food requests Serve food and beverages to guests Clear, clean, and prepare dining tables Maintain buffet areas by replenishing food items and assisting guests Explain buffet dishes and menu options, including allergen information Polish cutlery, crockery, and glassware Respond professionally to passenger enquiries and complaints Work closely with supervisors and managers when required Liaise with bar and culinary teams regarding food and drink orders Ensure all food and beverage services meet Qatar Airways standards (full training provided) Support housekeeping and cleaning teams in lounge and back-of-house areas during quieter periods Security Vetting Requirement This position is subject to airport security clearance. Successful applicants must provide: A complete 5-year employment or activity history Supporting documentation for any employment gaps where requiredPlease note: Candidates with a higher number of short-term roles during the last five years (typically 4-5 or more positions) may be subject to additional verification as part of the security clearance process. APPLY NOW! For more information or help with applying please call (phone number removed)

Freightserve recruitment are looking for a Import 4 days on 4 days off Operator for a major Freight Forwarder based in the Heathrow area. Responsibilities:- Pre-Alerts Completing Import Customs entries Origin management Transport Deliveries Internal / external communication Liaising with Customers through Email and Telephone. Job costing and Invoicing Updating system Managing High Volume of import shipments Assist customer with their Supply Chain Managing Information Flow between Systems Manage Origin Offices Skills required:- Proactively action duties on a daily basis, supporting the team during times of absence or holidays. Customer Service Able to process different types of customs entries Accuracy Able to handle multiple customers & clearances each day Financial Awareness Able to work using their own initiative Manage customer issues and the ability to deal with minor issues, disputes, or complaints. * Outstanding Customer Service Working hours are 4 days on 4 days off 7am - 7pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

An excellent opportunity has arisen for a Care Manager to join a care provider offering tailored supported living services for adults with learning disabilities, autism, mental health needs, and complex support requirements. As a Care Manager, you will oversee the delivery of supported living services, ensuring high standards of care, compliance, and operational performance. This role offers a salary range of £38,000 - £42,000 benefits. You will be responsible for: Managing the day-to-day operation of supported living services. Ensuring individuals receive safe, effective, and person-centred support in line with their care plans. Leading and supporting care teams to maintain high-quality service delivery. Assisting with staff scheduling and rota management to ensure appropriate service coverage. Monitoring compliance with relevant regulations, legislation, and internal policies. Investigating incidents, complaints, and safeguarding matters, implementing corrective actions and learning outcomes where required. Supporting service growth by responding to enquiries and assisting with the mobilisation of new care packages. Building a positive culture focused on dignity, respect, safety, and continuous improvement. Working across different service locations as required to support operational needs and professional development. What we are looking for: Previously worked as a Care Manager, Home Manager, Homecare manager, Care Service Manager, Supported Living Manager or in a similar role. Have 3-5 years of experience in a leadership position within the health and social care sector. NVQ Level 5 in Health and Social Care, or an equivalent qualification. Proven experience working across diverse services, communities, and environments. Sound understanding of CQC requirements, safeguarding practices, and regulatory compliance. Ability to develop and maintain positive relationships with service users, families, healthcare professionals, and commissioning teams. Experience working across multiple boroughs (advantageous) Full UK driving licence and access to a vehicle. What's on offer: Competitive salary. Ongoing training and professional development opportunities. Supportive and collaborative working environment. Clear opportunities for career progression within a growing organisation. The chance to make a positive impact on the lives of vulnerable individuals and their families. This is an excellent opportunity for a Care Manager to join a forward-thinking care provider and take the next step in your management career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Repairs Complaints and Legal Officer Hillingdon £21.41ph Full time Key Responsibilities Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries. Carry out quality inspections of completed repair works. Liaise with contractors and internal teams to ensure remedial works are completed promptly. Monitor service performance and produce management reports. Investigate service issues and recommend process improvements. Support budget monitoring, contractor payments and procurement processes. Maintain accurate records and ensure compliance with council policies and service standards. We're looking for someone who has: Experience within housing repairs, property maintenance or a similar environment. Knowledge of complaints handling and legal disrepair processes. Excellent communication and customer service skills. Strong organisational skills with the ability to manage multiple priorities. Experience producing reports and analysing performance data. A collaborative approach with the confidence to work with contractors, colleagues and residents. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Social Housing Assessment and Lettings Officer Pay: £21.41 PAYE / £28.19 Umbrella Job Type: Temporary (until March 2027) Location: WembleyOverview We are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key. Day-to-Day Responsibilities Assess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits Register and manage new and existing housing applicants, ensuring records are accurate and up to date Prioritise applicants and allocate appropriate banding in line with allocations policies Prepare and issue decision letters, clearly outlining outcomes and review rights Support the administration of a choice-based lettings system, including advertising properties and managing bids Make nominations and allocations to available social housing, ensuring minimal void periods Provide clear advice to applicants regarding offers and implications of refusals Liaise with internal teams and external agencies to manage tenancy changes, transfers, and related processes Handle enquiries, complaints, and correspondence from customers and stakeholders, including legal representatives Identify and escalate cases of fraud or misrepresentation Maintain and update housing systems (e.g. databases and case management systems), ensuring accuracy and performance tracking Undertake project work aligned to service priorities, including housing initiatives and research Deliver a customer-focused service via telephone, email, and face-to-face contact as requiredRequired Skills & Experience Experience working within housing or local authority based roles Strong written and verbal communication skills Ability to plan, prioritise, and manage a busy caseload to tight deadlines Excellent IT skills, including word processing, spreadsheets, databases, and email communication Experience delivering customer-focused services and providing advice to a range of stakeholders Ability to investigate, analyse information, and make sound decisions Confident in handling sensitive cases and resolving issues effectively Strong attention to detail and organisational skillsAdditional Information Standard DBS requiredTo apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience

Job Description: Position Title: Registered Nurse Reports to: Home Manager Job base: Client Residential Care Home Shift work including evenings, weekends and nights; Some on call work may be required. Job purpose: To provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Summary The job sits within Care, which provides older people with high quality nursing and residential care throughout the country. Homes offer a wide range of high quality care options including respite, palliative and specialist dementia care. The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both health & safety and equality & diversity at all times. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels. Key Accountabilities (All accountabilities will be carried out in line with policies, procedures and relevant regulations and legislation and the Group's behaviour framework): Provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Assist in the recruitment, performance management and development of quality staff to ensure that the required skilled staff are available to meet the needs of the service. Attend routine reviews with the wider multi disciplinary team, participate in the completion of health and progress assessments and communicate outcomes to residents, significant others and staff. Build and maintain relationships with internal and external customers, identifying and dealing with any shortfalls in service delivery and ensuring that complaints are dealt with appropriately and escalated when necessary. Prepare and monitor residents' care plans and supervise the delivery of all aspects of care to ensure that care is delivered to agreed quality standards and meets the needs of the individual. Assist in maintaining rotas to ensure that sufficient staff are available to deliver care and to comply with legislative requirements. Monitor and maintain high standards of clinical care to meet legislation and organisational standards and reflect best practice. Ensure the completion of quality and risk assessments to ensure that services meet the needs of residents, and regulatory compliance, fulfil organisational aims and provide value for money for the business. Take personal responsibility to remain clinically up to date. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives. Experience A valid Registered Nurse (RN) qualification with current licensure. Proven relevant experience in a clinical role. Proven relevant experience in care of older people in a residential care home. Some experience of clinical supervision of staff. Knowledge of relevant legislation and its application. Requirements ESSENTIAL: Registered Nurse on part 1 of the NMC Register. Membership with the Royal College of Nursing (RCNi) or an Indemnity Insurance with a reputed insurance provider. Successful completion of the International English Language Testing System 7.0 in all 4 areas, if English is not the first language Excellent understanding of written and spoken English Excellent communication skills Ability to interpret system-generated data Ability to demonstrate a positive and accepting approach to clients whatever their needs. Email and internet communications Basic Microsoft Excel * Basic Microsoft Word If you are passionate about providing exceptional patient care, we encourage you to apply for this rewarding opportunity as a registered nurse. Job Types: Temporary, Zero-hour contract

Customer Service Specialist 1 year FTC £29,900 - 35,500 Job purpose: Customer Service Specialist We are seeking a proactive and customer-focused Customer Service Specialist to act as the primary operational contact for customers throughout complex service and maintenance projects. This role is responsible for delivering exceptional customer service by coordinating communications, managing operational updates, and ensuring customer expectations are met from project initiation through to completion. Working closely with cross-functional teams including Operations, Engineering, Supply Chain, Quality and Commercial functions, you will help deliver successful customer outcomes while supporting continuous improvement initiatives. Responsibilities: Customer Service Specialist Customer Relationship Management Act as the primary operational point of contact for assigned customer projects. Build and maintain strong day-to-day customer relationships. Prepare customer reports, coordinate meetings and manage routine communications. Provide timely updates on project progress, delivery milestones, risks and operational changes. Escalate commercial or contractual matters to the appropriate stakeholders. Support the communication of quotations, estimates and invoicing where required.Operational Coordination Coordinate customer-facing activities throughout the service lifecycle. Liaise with internal teams to monitor progress and manage delivery commitments. Coordinate documentation, logistics and operational activities required to support customer projects. Monitor delays, communicate impacts and ensure customer expectations are effectively managed.Customer Issue Resolution Coordinate customer complaints, discrepancies and warranty or quality-related issues. Support cross-functional investigations and resolution activities. Track agreed actions through to completion while maintaining regular customer communication.Continuous Improvement Develop effective working relationships across multiple business functions. Identify recurring customer issues and improvement opportunities. Support initiatives that improve customer satisfaction, operational performance and business efficiency. Promote collaboration, accountability and a customer-first Skills / Experience: Customer Service Specialist Essential Previous experience in Customer Service, Customer Support, Customer Operations or Customer Account Coordination. Experience managing multiple priorities in a fast-paced operational environment. Strong customer communication and stakeholder management skills. Experience coordinating operational activities and resolving customer issues. Competent user of ERP systems and Microsoft Office applications. Desirable Experience within aerospace, engineering, manufacturing or a maintenance, repair and overhaul (MRO) environment. Understanding of operational delivery, supply chain processes and customer fulfilment. Awareness of quality and regulatory requirements within a technical or manufacturing environment. Qualifications Degree in Business, Engineering, Aviation Management or a related discipline is desirable. Equivalent industry experience will also be considered. Personal Attributes Customer-focused with a proactive approach. Excellent written and verbal communication skills. Strong organisational and time management abilities. Able to prioritise competing demands and adapt to changing priorities. Professional, diplomatic and confident communicator. Strong problem-solving and analytical skills. High attention to detail and commitment to accuracy. Collaborative team player who builds effective working relationships. Self-motivated, resilient and accountable. Comfortable working under pressure in a dynamic operational environment. Working Arrangements Full-time, Monday to Friday. Occasional overtime may be required to support business needs. Some domestic and international travel may be required. Right to work in the UK is required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details

Customer Service Specialist/Project Manager - Aviation £30,000 - £32,000 Hayes | On-site (Hybrid after probation) | Full Time Are you an experienced Customer Service, Customer Support or Account Coordination professional with a background in aerospace or aviation? Do you enjoy building strong customer relationships while coordinating complex engineering and maintenance activities? We are supporting a leading aerospace organisation in the search for a Customer Service Specialist to join their Landing Gear MRO team. This is a fantastic opportunity to work with global airline customers, aircraft leasing companies and aviation partners, acting as the key operational contact throughout the maintenance, repair and overhaul (MRO) process. The Opportunity As the Customer Service Specialist, you'll be the primary operational liaison between customers and internal teams, ensuring clear communication, efficient coordination and exceptional customer service throughout each MRO event. Working closely with Account Managers, Event Managers, Engineering, Operations, Supply Chain and Quality, you'll play a vital role in ensuring customer expectations are met while helping deliver complex aerospace projects on time. Key Responsibilities - Act as the primary operational point of contact for assigned customer MRO events. - Build and maintain strong day-to-day relationships with customers. - Prepare customer status reports and coordinate regular progress meetings. - Provide timely updates on operational progress, delivery milestones and project risks. - Coordinate customer-facing activities throughout the full MRO lifecycle. - Work closely with Engineering, Production, Supply Chain, Logistics and Quality to ensure customer commitments are achieved. - Coordinate inductions, shipping activities and supporting documentation. - Monitor project progress and proactively communicate delays or changes. - Coordinate customer queries, complaints, warranty claims and quality investigations. - Support cross-functional teams to resolve operational issues efficiently. - Identify recurring issues and contribute towards continuous improvement initiatives. - Maintain accurate records using ERP systems and Microsoft Office. What We're Looking For - Previous experience within Customer Service, Customer Support, Customer Operations or customer Account Coordination. - Aerospace, Aviation or MRO industry experience (highly desirable). - Experience managing multiple customer requirements within a fast-paced operational environment. - Strong stakeholder management skills with the ability to communicate confidently across all levels. - Experience using ERP systems alongside Microsoft Office (Excel, Outlook & PowerPoint). - Excellent organisation, planning and time management skills. - Strong attention to detail and problem-solving ability. - The confidence to communicate technical or operational information clearly to customers. Desirable Experience - Knowledge of aircraft maintenance (MRO) processes. - Understanding of aerospace supply chains. - Familiarity with quality and regulatory standards within aviation. - Degree in Business, Engineering, Aviation Management or a related discipline (or equivalent industry experience). What's on Offer - Opportunity to work with a globally recognised aerospace business. - Exposure to major airlines, aircraft lessors and aviation operators worldwide. - Collaborative environment working alongside Engineering, Operations, Supply Chain and Commercial teams. - Genuine opportunities for career development within a growing aerospace organisation. - International travel opportunities as part of the role. Eligibility Applicants must have the unrestricted right to live and work in the UK. Sponsorship is not available for this position

Customer Service Specialist (Aerospace MRO) Location: Close to Heathrow Airport with free onsite parking Salary: £30,000 - £32,500 DOE Contract Type: One year fixed term contract. Will possibly be extended to two years based on business needs. Hours: Monday-Friday. 08:30 - 16:30 An exciting opportunity has arisen for a Customer Service Specialist to join a dynamic aerospace MRO environment, who value their employees and offer ongoing personal development opportunities. This is a customer-facing role where you will support an aircraft component overhaul business, acting as the key liaison between customers and internal teams throughout the MRO event lifecycle. You will ensure accurate communication, coordinate activities, and help deliver on critical operational commitments for a global customer base. Working closely with Account Management, Engineering, Operations, Quality, and Supply Chain, you will play a vital role in ensuring customer expectations are met and exceeded. Applicants must hold unrestricted rights to live and work in the UK. No sponsorships can be provided, now or in the future. Main Responsibilities: Act as the primary operational point of contact for assigned customer MRO events, and coordinate these events through the whole lifecycle Build and maintain strong day-to-day customer relationships Provide regular status updates, reports, and meeting coordination Clearly communicate progress, milestones, risks, and delivery updates Support the communication of quotations, estimates, and invoices Work closely with Event Managers, Engineering, Production, and Logistics teams Monitor operational progress and proactively identify risks to delivery Coordinate induction, shipping, and documentation activities Escalate issues that may impact customer commitments Resolve customer issues, complaints, discrepancies, and warranty claims Track actions through to completion, ensuring timely closure Build strong internal relationships across multiple departments Identify recurring issues and contribute to continuous improvement initiatives Support initiatives to enhance customer satisfaction and operational efficiency Promote a collaborative, customer-focused culture Ideal Candidate Profile: Essential - Previous experience in Customer Service / Customer Operations / Account Coordination within an aerospace, aviation, or MRO environment Understanding of aircraft MRO processes and aerospace supply chain Experience working in a fast-paced, operational setting Proven ability to manage multiple priorities simultaneously Experience working with ERP systems and Microsoft Office tools Awareness of quality, safety, and regulatory standards Commercial awareness within a service-driven environment Excellent communication skills (written and verbal) Strong organisational and time management abilities with high attention to detail and accuracy Confident stakeholder management across multiple functions Proactive, resilient, and solutions-focused mindset Ability to communicate technical/operational information clearly to customers In a nutshell, you will possess many of these attributes: Quick learner, confident, articulate, methodical, rapport builder, strong character but professional… Additional Information: Free onsite parking Benefits package includes discounted flights & hotels, medical cover, etc… If you are interested in applying for this position and you meet the requirements, please apply immediately. Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion. Line Up Aviation is a recruitment agency

Vehicle Damage Assessor/Estimator Full Time/permanent Basic Salary - £55,000 - £60,000 (Dependant on experience) + Bonus - OTE £70,000 Monday – Friday - 45 hours a week The Role of a Vehicle Damage Assessor/Estimator: Carry out audits of process to ensure safe recorded methodology Carry out physical and desk top inspections on cars Compile repair estimates on damaged vehicle and submit to insurance companies Produce job cards for workshop staff Provide support to estimating department Carry out effective liaison with insurance companies, motor engineer and policy holders Liaise with work provider Deal with engineers Deal with customer complaints Used Audatex, Autoflow, Glassmatixs or similar product Requirements of a Vehicle Damage Assessor/Estimator Must have ATA qualification in Vehicle Damage Assessing/Estimating or be time served with 5+ years experience within a busy bodyshop. Must have experience/accreditation in Audatex Hold a full UK Driving Licence Must have at least 3+ years of UK Vehicle Damage Assessor/Estimating experience within a UK bodyshop. If you meet the above criteria and want to join a rapidly growing company please get in contact with us, we would love to hear from you

Record, monitor and resolve service failures or customer complaints in a professional manner. Excellent communication and customer service skills. Air Import Customer Service Coordinator.

We are looking for an experienced Complaints Investigator to support the delivery of a high-quality complaints service within a local authority environment.

The Branch Supervisor is responsible for supporting the day-to-day running of the branch, ensuring excellent customer service, safe operations, strong team performance and achievement of sales and operational targets. The role involves supervising staff, maintaining stock control and helping create an efficient, customer-focused branch environment. Salary: Up to £35,000 DOE Key Responsibilities Operations & Branch Performance • Support the Branch Manager in the daily operation of the branch., • Ensure smooth running of trade counter, warehouse and yard activities., • Help achieve branch sales and profitability targets., • Monitor stock levels and ensure accurate stock control procedures., • Ensure goods are received, stored and dispatched correctly., • Maintain high standards of housekeeping throughout the branch. Team Supervision • Supervise branch staff and provide day-to-day guidance., • Assist with staff training, development and performance management., • Support rota planning and workload allocation., • Promote a positive and professional team culture. Customer Service • Deliver excellent customer service to trade and retail customers., • Handle customer queries, complaints and escalations professionally., • Build strong relationships with local co...

Complaints Handler / Officer - Repairs and Maintenance in Social Housing. We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handli

We are looking for an experienced Complaints Investigator to support the delivery of a high-quality complaints service within a local authority environment.

Individual required to help clear a backlog of stage 1 complaints relating to housing needs, homelessness and temporary accommodation.Responsibilities Clear backlog of stage 1 complaints relating to housing needs, homelessness and temporary accommodation.Qualifications * Preferable that candidates h

A major UK & International Freight Forwarding organisation are experiencing major growth and are looking to add a Senior Air Import Coordinator to their team.This vacancy is for a senior air import clerk so they need to be able to work using their own initiative as they will be in the office as the only Import clerk on shift on some occasions over the weekend. ROLE: Senior Air Import Operator BASIC SALARY: £36k to £40k LOCATION: Heathrow HOURS: 4 on 4 off day shift & itll be 12-hour shifts from 0700-1900 hrs ( with a 1 hour lunchbreak ). ROLE: Managing the air Import process for clients from start to finish including customs clearance . Outstanding Customer Service Managing High Volume of air import shipments with minimum issue Assist customer with their Supply Chain Model Managing Information Flow between Systems Manage Origin Offices Pre-Alerts Origin management Customs Entries Transport Deliveries Internal / external communication Liaising with Customers through Email & telephone. Job costing / Invoicing System updates Skills required: Must have at least 4 years Air Import and customs clearance experience - Essential If they have Cargowise and/or Sequoia experience, this would be an advantage. Must have experience of dealing with Import customs clearances Proactively action duties on a daily basis, supporting the team during times of absence or holidays. Customer Service Able to process different types of customs entries Accuracy Able to handle multiple customers & clearances each day Knowledge of Cargowise & Sequoia an advantage Financial Awareness Able to work using their own initiative Manage customer issues and the ability to deal with minor issues, disputes, or complaints. TPBN1_UKTJ

Requires customer service experience, MS Office, SAP, CRM systems (Salesforce), and fluency in French and English. Handle B2B customer inquiries via phone and email, liaise with internal departments, manage data in ERP/CRM systems, and address complaints.

worked in the building industry also, so is used to managing building issues and liaising with the relevant parties/stakeholders etc. Property Manager (Residential Lettings) Location: Richmond, Surrey Salary: +pound;33,000 +ndash; +pound;38,000 per annum + Performance Bonus Hours: Monday to Friday, 9am-5:30pm +ndash; 8.5 hours per day (including 1-hour lunch break) with some Saturdays 9am-3pm (a day off in the week is provided) Holiday: 20 days initially (rising to 25 days) + Bank Holidays Start Date: Immediate start available (Latest start: late August / early September 2026) About the Role: We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. In this role, you will manage a dedicated portfolio of residential properties, balancing hands-on maintenance coordination, strict legal compliance, and exceptional customer service. This is an excellent opportunity for a professional who thrives in a fast-paced environment and enjoys building strong relationships with landlords, tenants, and contractors. Key Responsibilities: Daily Operations: Manage the day-to-day running, general administration, and electronic record-keeping for your assigned portfolio. Maintenance + Projects: Coordinate contractors for daily reactive repairs and oversee major refurbishment projects. Compliance Management: Ensure all properties meet strict UK statutory regulations, specifically tracking and renewing EPCs, EICRs, and Gas Safety Certificates (GSI). Property Inspections: Carry out routine site visits to identify maintenance or compliance issues, implementing swift corrective actions. Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnarounds. Conflict Resolution: Act as the primary point of contact to handle complex queries, tenant complaints, and landlord updates professionally. Financial Administration: Process contractor invoices accurately into our property management software and prepare regular operational reports. What We Are Looking For: Experience: Proven property management experience within a residential lettings environment is essential, or experience working in the building industry - managing building issues and liaising with the relevant parties/stakeholders etc. Qualifications: ARLA Level 3 qualification is highly desirable, though not essential for candidates with strong industry experience. Communication: Exceptional verbal and written English, with the ability to build trust and resolve disputes confidently. Skills: Strong administrative skills, great attention to detail, and proficiency in MS Word, Excel, and Outlook. Attributes: A smart, well-presented team player who can also work autonomously. Licence: A clean, valid driving licence is required to conduct property inspections. What We Offer Competitive base salary up to +pound;38k plus bonus potential. Growing holiday allowance from 20 to 25 days over time. A supportive, collaborative team environment.

The Branch Supervisor is responsible for supporting the day-to-day running of the branch, ensuring excellent customer service, safe operations, strong team performance and achievement of sales and operational targets. The role involves supervising staff, maintaining stock control and helping create an efficient, customer-focused branch environment. Salary: Up to £35,000 DOE Key Responsibilities Operations & Branch Performance Support the Branch Manager in the daily operation of the branch. Ensure smooth running of trade counter, warehouse and yard activities. Help achieve branch sales and profitability targets. Monitor stock levels and ensure accurate stock control procedures. Ensure goods are received, stored and dispatched correctly. Maintain high standards of housekeeping throughout the branch. Team Supervision Supervise branch staff and provide day-to-day guidance. Assist with staff training, development and performance management. Support rota planning and workload allocation. Promote a positive and professional team culture. Customer Service Deliver excellent customer service to trade and retail customers. Handle customer queries, complaints and escalations professionally. Build strong relationships with local contractors and account customers. Support upselling and cross-selling opportunities. Health & Safety Ensure compliance with company health & safety procedures. Promote safe working practices across the branch. Conduct regular safety checks and report hazards promptly. Ensure correct use of PPE and equipment. Administration Complete branch paperwork and operational reporting accurately. Support cash handling and banking procedures where required. Assist with ordering, invoicing and supplier coordination. Skills & Experience Required Previous experience within a builders merchant, trade supply, or wholesale environment. Experience supervising or leading a team. Strong customer service skills. Good communication and organisational abilities. Knowledge of stock control and warehouse operations. Ability to work in a fast-paced environment. TPBN1_UKTJ

You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. Social Housing Complaints Officer. You will be dealing w

Complaints Investigator Work From Home | £15 £17 per hour. Experience investigating and resolving complaints.

REQUIREMENTS:ComplaintsOfficer.

SEND Tribunal & Complaints Officer - North West Local Authority £400 per day 3-6 month initial contract 2 days per week onsite - Would consider fully remote We are seeking an experienced SEND Tribunal and Complaints Officer to join our Local Authority client in the North West. Ability

The Complaints Reviewer is a specialist role within the Complaints Service, responsible for dealing with stage 2 complaints, ensuring that complaints escalated to stage 2 are thoroughly reviewed, fairly assessed and resolved in line with regulatory requirements and best practice. Responsibilities:

Housing Complaints Manager Supply Staff are recruiting on behalf of our client for an experienced Housing Complaints Manager to lead their Housing Complaints & Service Improvement function within a busy Local Authority in East London. This is an excellent opportunity for an experienced Housing Comp

This is a great opportunity to play a key role in reducing the backlog of SEND complaints and tribunal cases, managing complex cases, and ensuring timely, high-quality outcomes. Significant experience in SEND Complaints and Tribunal cases within a Local Authority. Manage a varied caseload of SEND co

As a Parliamentary and Complaints Caseworker, you will:. Parliamentary and Complaints Caseworker. Parliamentary and Complaints Caseworker.

Team Manager - Customer Services (Complaints & Information Governance). Team Manager - Customer Services (Complaints & Information Governance). As Team Manager, you will provide leadership and operational oversight to a team of six professionals, ensuring the effective delivery of customer s

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

About the role To provide end-to-end oversight, governance, and continuous improvement of complaints management within our UK Delegated Authority (DA) portfolio, including both delegated and direct complaints, to embed a culture of fair customer outcomes, regulatory compliance (including Consumer Du

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Your responsibilities will include: Lead complaints oversight, including data consolidation, reporting, and root cause analysis Build strong relationships with Delegated Partners and oversee complaint handling frameworks * Deliver training and guidance on complaints management and Consumer Duty

Responsibilities Lead complaints oversight, including data consolidation, reporting, and root cause analysis Build strong relationships with Delegated Partners and oversee complaint handling frameworks Deliver training and guidance on complaints management and Consumer Duty obligations Condu

SiriusPoint, located in London, is seeking an experienced Complaints & Consumer Duty Lead who will shape complaint management frameworks and ensure compliance with UK Consumer Duty regulations. Your role will involve leading oversight of complaints, training delegates, and conducting audits.

In this role, you will: Manage and maintain the Muntons Complaints Management System Ensure complaint investigations are completed swiftly and that root causes are identified Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions Contri

Responsibilities of the Complaints Manager include: Managing the end-to-end complaints process, ensuring customers receive timely and effective resolutions Leading, motivating and developing a dedicated customer resolution team to achieve high performance standards Investigating complex and escalate

This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints. Accurately monitoring and recording all complaints to ensure dead

Oversee complaints from initial receipt through to final resolution and manage complex, high-risk and escalated complaints. Are you an experienced complaints professional with a passion for delivering excellent customer service and driving organisational improvement? Do you have the leadership skill