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About Us At DaVita UK, we provide dialysis care for over 2,000 patients across England & Wales. We’re part of DaVita International who are focused on transforming care and improve quality of life for people receiving dialysis treatment globally. You’ll experience a Community First, Company Secon...

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You

Complete a sample of quality control checks on customer contact (including call quality monitoring) and complaints written responses. Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. This includes managing and updatin...

We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. A solid background in FS is essential, with a strong understanding of the complaints process and FCA regulations. Ability to interpret and respond clearly to verbal and written complex complaints...

Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. This includes managing and updating the scorecard used for complaints, ensuring this covers case management and complaint resolution checks in line with the Housing Omb...

If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My leading FinTech client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complain

Assist in logging, progress chasing, coordinating, collating, and analysing information related to complaints, Ombudsman cases, FOI requests, EIR requests, GDPR enquiries, and Member and MP enquiries. Ensure that customer care, complaints, FOI requests, and GDPR enquiries materials are up-to-date...

Essential requirementsExtensive experience in handling complex complaints and leading on resolution of high profile and business significant escalated complaintsGreat attention to detail and a result driven approachStrong analytical skills to identify trends, assisting with the production of root...

My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, main

CONTRACT ROLE Exciting Opportunity for a Customer Service / Complaints ManagerWorking with a Large Housing group in SW LondonLong term contract to permanent Hybrid PositionThe role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational team...

Are you a detail-oriented problem solver with strong communication skills? Do you have a passion for delivering outstanding customer service and resolving complaints with professionalism and empathy? If so, this Complaints Handler role could be the perfect opportunity for you!. As a Complaints Ha...

Complaints Team LeaderAre you a strong leader with a passion for driving high standards, resolving complaints, and leading a team to success? Do you have the confidence to set expectations, challenge inappropriate conduct, and continuously improve processes? If so, we have the perfect role for yo...

Complaints Team LeaderAre you a strong leader with a passion for driving high standards, resolving complaints, and leading a team to success? Do you have the confidence to set expectations, challenge inappropriate conduct, and continuously improve processes? If so, we have the perfect role for yo...

We are looking for an experienced Complaints Investigator who will be responsible for investigating and resolving complaints in a fair and impartial manner. BDS are currently looking to recruit a Complaints Officer to work with a well-known housing association based in W6. Demonstrate a personal ...

My client are looking for a talented and motivated individual to oversee all First Line of Defense' regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level/FOS complaints and managing them end to end, maintaining thei...

Umbrella) Contract: Start Date: ASAP Duration: 3 months (possible extension depending on candidate performance) Working Pattern: Hybrid Working Arrangement: Hybrid (3 days in-office: Tuesday, Wednesday, plus 1 other; 2 days remote)Hours: 9-5Our Client is seeking a Dispute Resolution Lead to play ...

In this role, you will handle incoming complaints and process them through our systems. You will present a professional persona to our customers and use your investigation, problem-solving, and communication skills to manage and resolve complaints effectively. Handle initial receipt and acknowled...

Ensuring the delivery of service standards, meeting regulatory requirements and delivering good customer outcomes by the Complaints Resolution Team throughout the complaints handling process. Ensuring the complaints handling process appropriately supports vulnerable customers, adapting for specif...

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 1 and Stage 2 complaints. Duties:Customer Care and Dis-satisfaction responseCreating plans of actions for compl...

Strong background in handling FOS complaints and working with the Financial Ombudsman. Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately.

Senior Housing Complaints Manager required:To ensure that Complaints are responded to across all the Repairs and Investment Services in accordance with the corporate policy and targets. To support the preparation of complaints, review service responses and where necessary, support in the investig...

Ensuring the complaints handling process appropriately supports vulnerable customers, adapting for specific complaints to ensure good customer outcomes. As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and mainten...

As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Complaints Resolution Team Leader. You are responsible for ensuring that complaints are dealt with ap...

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Inv...

Job Description My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them end t

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington. This role will be handling Stage 1 and Stage 2 complaints. Creating plans of actions for complaints to come to a resolution.

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Your day ...

The Complaints Lead (CL) will be accountable for a team of complaints professionals, ensuring they are delivering against all objectives and performance measures and providing complaint resolution service to customers ensuring an empathetic approach at point of contact. The CL is accountable for ...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. You are r...

Conduct thorough investigations into complaints, gathering relevant information and evidence to understand the root cause of issues. Develop and implement effective solutions to resolve complaints, working closely with other departments as necessary. Maintain accurate and up-to-date records of al...

Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the bus

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Be responsibl...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. You are r...

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Proactively l...

Developing andenhancing complaints processes while mentoring and supporting teammembers. About You: - Experience in handling or remediation ofcomplaints in advice within financial planning (DipPFS Level 4Qualified). Strong knowledge of FCA complaints regulations andability to handle complex cases...

This role involves supporting the Head of Advisory & Complaints to provide advice and guidance to the business and to ensure client complaints are handled swiftly and effectively. Compliance Advisory Complaints Associate. Take ownership of client complaint handling, ensuring strict adherence to t...

The role holder is expected to periodically handlecustomer complaints, to support the Objectives of the CustomerRelations Team and provide resource cover at peak operationaltimes. Octavia’s Customer Relations Team is dedicated toresolving customer complaints, both orally and in writing, in atimel...

Receive and manage incoming customer complaints across various channels. Accurately log and categorise complaints in our internal systems. Escalate complex or high-risk complaints to senior team members where appropriate.

A fantastic opportunity has arisen for a Policy, Complaints & Governance Manager in Children and Young People Services. Overarching responsibility for managing Complaints and FOIs in line with our statutory and regulatory obligations. You will be keen to lead directorate learning from complaints ...

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

My client are looking for a talented and motivated individual to oversee all First Line of Defense' regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level/FOS complaints and managing them end to end, maintaining thei...

The role involves investigating complaints by carrying out desk-based reviews and interrogating information from a wide range of sources, working on Group Complaints and supporting wider work on Regulatory Failure Assessments. The Complaints Department sits within Risk and Compliance Oversight Di...

Strong background in handling FOS complaints and working with the Financial Ombudsman. Previously worked/led a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately.

Handle External Dispute Resolution (EDR) complaints impartially and in alignment with member interests and the Complaint Management Policy;. This is a great opportunity to join a stable and well-regarded organisation with a collaborative work environment for an incident and complaints professiona...

We are looking for an experienced and empathetic Senior Complaints Officer to lead the management of complaints and patient experience across the clinic. Oversee complex or sensitive complaints, including conducting investigations and chairing meetings with patients and families. Support the impl...

Ownership: Acknowledge, investigate, and resolve customer complaints, including CEO and complex complaints, in line with policies and regulations. Deadlines: Adhere to strict timelines for resolving complaints.