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The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. Complete a sample of quality control checks on customer contact (including cal...

You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS co...

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the bus

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. A solid background in FS is essential, with a strong understanding of the complaints process and FCA regulations. Ability to interpret and respond clearly to verbal and written complex complaints...

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

Umbrella Office based 35 hours per week The post holder will work as part of a team to co-ordinate and manage members enquiries and complaintsThe main purpose of the post is to register, allocate and monitor complaints and review MEQs to ensure that they are classified correctly and responded to ...

Complaints Resolution Lead*Rolling contract**Hybrid - 3 days office / 2 home**Housing*The role:Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2. Previous experience managing Housing Ombudsman complaints. Ability to respond to complaints efficient...

In this role, you will handle incoming complaints and process them through our systems. You will present a professional persona to our customers and use your investigation, problem-solving, and communication skills to manage and resolve complaints effectively. Handle initial receipt and acknowled...

Governance & Complaints OfficerLocation: Hybrid with Flexible Working OptionsSalary: £35,235 per annum Hours: 35 hours per week (+5 hours paid lunch)Contract: Full PermanentAre you passionate about ensuring high standards of governance and excellent customer service? Do you have an eye for de

You'll also take responsibility for dealing with high level/FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS comp...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints.

My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, main

Strong FCA knowledgePreviously worked/lead a Complaints functionPreviously worked in a regulated industryThe ability to explain complex processes in a simple and logical way. Salary: Excellent + bonus + good packageLocation: London (good work from home options available)If you are interested in t...

Umbrella Office based 35 hours per week The post holder will work as part of a team to co-ordinate and manage members enquiries and complaintsThe main purpose of the post is to register, allocate and monitor complaints and review MEQs to ensure that they are classified correctly and responded to ...

The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. Complete a sample of quality control checks on customer contact (including cal...

My leading FinTech client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them

If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all First Line of Defense' regulatory operations for the business, managing their Complaints function. You'l...

Are you a detail-oriented problem solver with strong communication skills? Do you have a passion for delivering outstanding customer service and resolving complaints with professionalism and empathy? If so, this Complaints Handler role could be the perfect opportunity for you!. As a Complaints Ha...

The role involves investigating complaints by carrying out desk-based reviews and interrogating information from a wide range of sources, working on Group Complaints and supporting wider work on Regulatory Failure Assessments. As well as being a point of contact for all stakeholders, including co...

As a Complaints Officer, you will:Conduct thorough investigations into patient complaints and safety incidents. Are you driven by a passion for enhancing patient safety and care quality? Our client is seeking a dedicated Complaints Officer to join their team in Harlow. This hybrid role is perfect...

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Inv...

My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining

The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively. Receive, log, and manage complaints from tenants and residents through various channels (phone, email, in-person). Conduct thorough investigations i...

A well-established wealth and financial planning firmis expanding its Advice Complaints function and seeking an SME anda Lead Manager to help shape and develop this area. Keyresponsibilities include: - Managing and resolving regulatedcomplaints related to Financial Planning advice. Developing and...

We are looking for an experienced and empathetic Senior Complaints Officer to lead the management of complaints and patient experience across the clinic. Oversee complex or sensitive complaints, including conducting investigations and chairing meetings with patients and families. Support the impl...

Octavia’s Customer Relations Team is dedicated toresolving customer complaints, both orally and in writing, in atimely manner. The Complaints Quality Officer is responsible for upholdingthe standards of complaint investigations and responses byreviewing a sample of customer contact and reviewing ...

Opportunity to grow within the Complaints team (e. In this role, you’ll play a key part in maintaining our commitment to delivering a fair, timely, and compliant complaints-handling process in line with FCA expectations. Receive and manage incoming customer complaints across various channels.

We're looking for 2 kind, compassionate and resilient Specialist Support Workers to join our Mental Health service in Tower Hamlets.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why we offer a wide...

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Design, imple...

Front of House Team Leader - Greater London.We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Slug And Lettuce.Work alongside the management team to bring our shared vision to life.Help mainta...

As a Complaints Officer, you will:. Conduct thorough investigations into patient complaints and safety incidents. The Complaints Officer role comes with:.

Kitchen Team Leader - Greater London.Are you a Kitchen Team Leader or an experienced Kitchen Team Member who is ready to take the next step.As a Kitchen Team Leader you will play a pivotal role in our business success, whilst there will be an opportunity to develop your skills to enhance your car...

A fantastic opportunity has arisen for a Policy, Complaints & Governance Manager in Children and Young People Services. Overarching responsibility for managing Complaints and FOIs in line with our statutory and regulatory obligations. You will be keen to lead directorate learning from complaints ...

Front of House Team Leader - Greater London.We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Ye Olde Red Lion.Work alongside the management team to bring our shared vision to life.Help mainta...

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington. This role will be handling Stage 1 and Stage 2 complaints. Creating plans of actions for complaints to come to a resolution.

We are looking for a Team Leader who enjoys supporting and motivating the team to create a fantastic experience for our guests at Golden Lion.You’ll help guide and coach the team, making sure everyone works together to deliver the best service possible.Support, coach and mentor your team .Support...

The CL is accountable for the performance and delivery of their team and is responsible for the management of and continuous development of people, processes, systems and governance within the complaints process working with the Operations Manager and Head of Complaints. Work with the wider Compl...

Compassionate and dedicated female* Personal Assistants to support, a female wheelchair user, with daily activities.This role requires someone who is reliable, empathetic and capable of providing both physical and administrative assistance.The role involves a lot of physical activities, including...

Previously worked/led a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client is looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the busin

Communication Support Worker – Specialist School – Haringey.This is an exciting opportunity to work in a .The school is committed to delivering .With a split-site structure, you will have the opportunity to work across both .Level 2 or Level 3 qualification in British Sign Language (BSL) ��

Ownership: Acknowledge, investigate, and resolve customer complaints, including CEO and complex complaints, in line with policies and regulations. Deadlines: Adhere to strict timelines for resolving complaints.

This exciting role is responsible for leading the customer facing teams at the Royal Botanic Gardens Kew, welcoming around 2 million visitors each year to our UNESCO World Heritage Site.Sitting within our Visitor Operations Team, the Visitor Operations Team Leaders will help ensure the delivery o...

This hybrid role is perfect for those who thrive on making a difference in healthcare, working closely with stakeholders to manage and investigate patient complaints and safety incidents. Conduct thorough investigations into patient complaints and safety incidents. The Complaints Officer role com...

Housekeeping Assistant - Care Home - Hampstead.As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping As...

The Complaints Officer will play a significant role in providing an exemplary complaints service for our patients - putting things right when they go wrong - and for providing appropriate support to colleagues in responding to issues. Working with the Patient Relationship Manager and Deputy Patie...