Complaints jobs in Woodford GreenCreate job alerts

We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis. Prior experience working in a university appeals, complaints, or academic regulations environment.

Managing of Conduct and Complaints team.

Customer Liaison Manager – Complaints. Owning the complaints process from start to finish. Customer Liaison Manager (Complaints).

We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis. Prior experience working in a university appeals, complaints, or academic regulations environment.

Respond to customer complaints via a written response conducted in a professional and considerate manner to maintain good customer relations. To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal complaints received from policyholders and ...

Process complaints on policies in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels. Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers. Respond to cus...

Managing of Conduct and Complaints team.

Customer Liaison Manager – Complaints New Build Housing. Customer Liaison Manager – Complaints. Owning the complaints process from start to finish.

Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner. Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution. Your role is to resolve customer complaints at the first point of contact received from t...

The Complaints and compliance team are looking for an enthusiastic Senior complaints and compliance lead who has experience of managing complex complaints and an understanding of safer recruitment in the charity youth sector. This is a fantastic opportunity to join a fun loving, positive and supp...

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. This role focuses on complaints related to motor and property insura...

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Ove...

Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law. Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for cu...

The Complaints and compliance team are looking for an enthusiastic Senior complaints and compliance lead who has experience of managing complex complaints and an understanding of safer recruitment in the charity youth sector. This is a fantastic opportunity to join a fun loving, positive and supp...

Prior experience working in a university appeals, complaints, or academic regulations environment. We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis.

To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal complaints received from policyholders and IFA's. To respond to complaints received from policyholders and IFA's received via multchannels. Process complaints on policies in priority or...

Customer Liaison Manager – Complaints New Build Housing. Customer Liaison Manager – Complaints. Owning the complaints process from start to finish.

We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis. Prior experience working in a university appeals, complaints, or academic regulations environment.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. Proven experience in handling complaints, preferably in the insuranc...

We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis. Prior experience working in a university appeals, complaints, or academic regulations environment.

Educating and disseminating best practice for the effective handling of complaints. Managing workloads to ensure Complaints are resolved within regulatory timeframes. On-going review of work processes with a view to continual improvement in the handling of complaints.

This is a Complaints Team Lead Role (Not Ops Complaint Manager role) managing 12-15 people. Deputise for Complaints Manager with regards to management of client relations and appropriate attendance and input at relevant governance meetings.

Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law. Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for cu...

To support the effective resolution of customer complaints by coordinating communication, tracking progress, and ensuring timely responses in line with organisational policies and service standards. Implement and maintain a 'Live' Action Tracker system to provide real-time visibility and accuracy...

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. This role focuses on complaints related to motor and property insura...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will a...

Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner. Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution. Complaints experience in Insurance.

A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 4 months. Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any ...

Our fast growing FinTech client is seeking a data driven, Complaints Manager to lead and motivate a dedicated team of Complaints Advisors. Oversight of the end-to-end complaints process, ensuring timely and effective resolution of customer complaints. This rocket ship of an organisation is seekin...

Senior complaints and compliance lead - LondonVacancy Type: Permanent/Full TimeLocation: London with hybrid / and supporting flexible workingClosing Date: 2025-06-01 23:45:00The Complaints and compliance team are looking for an enthusiastic Senior complaints and compliance lead who has experience...

To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal complaints received from policyholders and IFA's. To respond to complaints received from policyholders and IFA's received via multchannels. Process complaints on policies in priority or...

We are looking for two experienced Complaints Investigator who will be responsible for drafting responses to stage 1 and 2 complaints You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership an...

Managing of Conduct and Complaints team.

Our fast growing FinTech client is seeking a data driven, Complaints Manager to lead and motivate a dedicated team of Complaints Advisors. Oversight of the end-to-end complaints process, ensuring timely and effective resolution of customer complaints. Drive initiatives to streamline complaints ma...

Your role is to resolve customer complaints at the first point of contact received from the customer by completing prompt, high quality investigations in order to ensure that an appropriate decision is reached. Actively manage customer complaints. Acknowledge and resolve complaints systematically...

Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law. Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for cu...

This is a Complaints Team Lead Role (Not Ops Complaint Manager role) managing 12-15 people. Deputise for Complaints Manager with regards to management of client relations and appropriate attendance and input at relevant governance meetings. Ensuring compliance of all functions within the Complain...

On-going review of work processes with a view to continual improvement in the handling of complaints. Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law. Liaising wi...

Owning the complaints process from start to finish. Customer Liaison Manager (Complaints). Customer Liaison Manager – Complaints New Build Housing.

Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers. Respond to customer complaints via a written response conducted in a professional and considerate manner to maintain good customer relations. To provide an excellent and effic...

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. Proven experience in handling complaints, preferably in the insuranc...

Managing of Conduct and Complaints team.

To respond to complaints received from policyholders and IFA's received via multchannels. Process complaints on policies in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels. Liaising with internal and external parties to...

Our fast growing FinTech client is seeking a data driven, Complaints Manager to lead and motivate a dedicated team of Complaints Advisors. Oversight of the end-to-end complaints process, ensuring timely and effective resolution of customer complaints. This rocket ship of an organisation is seekin...

Job Description Our fast growing FinTech client is seeking a data driven, Complaints Manager to lead and motivate a dedicated team of Complaints Advisors. Duties include: - Oversight of the end-to-end complaints process, ensuring timely and effective resolution of customer complaints. This rocket...

We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis. Prior experience working in a university appeals, complaints, or academic regulations environment.

A well-established wealth and financial planning firm is expanding its Advice Complaints function and seeking an SME and a Lead Manager to help shape and develop this area. Key responsibilities include: - Managing and resolving regulated complaints related to Financial Planning advice. Developing...

To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal complaints received from policyholders and IFA's. To respond to complaints received from policyholders and IFA's received via multchannels. Process complaints on policies in priority or...