Job Summary: The Floor Manager is responsible for supervising daily operations on the sales floor, ensuring high levels of customer satisfaction, team productivity, and operational efficiency. This role acts as a key point of contact between staff and upper management, ensuring company standards and procedures are maintained. Key Responsibilities: Supervise and coordinate day-to-day activities on the sales or operations floor. Lead, motivate, and coach staff to meet sales targets and performance goals. Ensure excellent customer service by addressing customer concerns and resolving issues promptly. Monitor inventory levels and coordinate with stockroom for replenishment. Enforce compliance with health, safety, and company policies. Oversee floor layout, product displays, and merchandising standards. Handle staff scheduling, shift management, and attendance. Conduct regular performance reviews and provide feedback and training. Act as the point person for escalations during assigned shifts. Assist in sales reporting, audits, and other administrative tasks as needed. Qualifications: 3+ years of experience in retail business. Strong leadership and interpersonal skills. Excellent communication and conflict resolution abilities. Ability to multitask and remain calm under pressure. Proficient in using POS systems, MS Office, and inventory management tools.
The Assistant Manager supports the Manager in overseeing daily operations, ensuring high performance, team efficiency, and customer satisfaction. This role requires leadership skills, problem-solving capabilities, and the ability to maintain operational standards. Key Responsibilities: Assist in planning, organizing, and coordinating daily operations. Supervise and support team members to ensure productivity and quality service. Monitor and analyze key performance indicators (KPIs). Handle customer or client issues and resolve them promptly. Ensure compliance with company policies and industry regulations. Prepare reports, schedules, and performance reviews as required. Assist in training, mentoring, and onboarding new employees. Collaborate with other departments for cross-functional support. Contribute to strategic planning and process improvements. Step in for the Manager during their absence. Qualifications: 2–5 years of relevant experience in a supervisory or leadership role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in MS Office and business management tools. Problem-solving mindset with strong analytical skills. Ability to work in a fast-paced, target-driven environment.
Gather, clean, validate, and collate data sets derived from laboratory tests, including concrete cube testing, slump tests, plate bearing tests, and pile integrity testing. Develop and enforce data management policies and procedures to ensure high data quality and regulatory compliance. Analyse test data to identify patterns, trends, and anomalies relevant to materials performance, operational efficiency, and client-specific outcomes. Create visual dashboards, reports, and graphs to support internal decision-making and provide clear data interpretation for both technical and non-technical stakeholders. Collaborate with laboratory and field teams to streamline data entry processes and ensure consistency in data capture and formatting. Present findings and recommendations to senior management and external clients to inform quality assurance, project planning, and service development. Support quality audits by maintaining accurate, well-documented records of test data and analytical processes.
Oversee the daily operations of the restaurant and takeaway to ensure smooth and efficient service. Supervise staff, organising shifts and schedules to maintain optimal service levels. Monitor and maintain high standards of customer service, addressing and resolving customer complaints promptly. Manage the restaurant’s budget, control operational costs, and prepare financial reports to maximise profitability. Monitor inventory levels, order supplies, and liaise with suppliers to ensure the availability of quality ingredients. Ensure compliance with health, safety, and hygiene regulations while maintaining cleanliness throughout the restaurant. Collaborate with the kitchen team to plan menus that meet customer preferences and dietary requirements.