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Job description – Customer Success Manager Job Title: Customer Success Manager Location: Orpington, UK (BR6 8NL) Company: Selectamark Security Systems plc Lead the Future of Customer Success at Selectamark Are you an outcome-driven professional passionate about client satisfaction, operational delivery, training excellence, and new technology? Selectamark Security Systems plc—the UK’s leading provider of forensic DNA marking, asset tracking, and command and control solutions—is looking for a Customer Success Manager to champion onboarding, project execution, training and technical sales support. You'll shape the customer journey from first engagement through long-term success, while advancing customer trust, project delivery and training standards. Why Join Selectamark? • Strategic Role: Help shape and professionalise the customer experience., • Technical Innovation: Work with cutting-edge security and communications systems., • Team Culture: Join a collaborative, mission-driven organisation., • Professional Development: Advance your career through leadership, technology, and CPD-recognised achievements. What You'll Be Doing 1. Customer Success Leadership • Own the post-sale relationship for assigned strategic accounts, ensuring client satisfaction, loyalty, and results., • Deliver a high-touch onboarding experience focused on measurable crime prevention, asset recovery, and community safety outcomes., • Create and manage customer success roadmaps tailored to public sector and corporate objectives. 2. Project Management & Deployment Oversight • Lead the deployment of SelectaDNA, BikeRegister, asset tracking and command-and-control technologies, coordinating all operational phases from kick-off to impact measurement., • Champion the use of the SARA Model (Scanning, Analysis, Response, Assessment) in project planning—aligning security deployments to structured problem-solving best practices used across UK policing., • Manage project documentation, timelines, risk mitigation, and communication between internal teams and external stakeholders. 3. Training Delivery & Enablement • Design and deliver CPD-accredited customer training programmes, enhancing client competence and confidence with Selectamark’s product suite., • Serve as the CPD Training Champion—maintaining compliance with Continuing Professional Development standards and promoting recognised educational value to clients., • Build scalable on-boarding toolkits, training modules, and quick-reference materials for police forces, councils and enterprise clients., • Develop "train-the-trainer" programmes to ensure wide and sustainable internal adoption within client organisations. 4. Technical Sales Support • Act as a trusted technical advisor to Sales and Marketing teams during solution design, particularly for forensic marking solutions, asset tracking technologies, and command and control communications platforms., • Translate technical features into clear operational advantages for policing, security, and commercial settings., • Assist with solution scoping and demonstrations to ensure customer expectations are met and exceeded. 5. Customer Health Monitoring & Growth Enablement • Track customer success metrics (NPS, CSAT, usage engagement) and lead Quarterly Business Reviews (QBRs) for strategic accounts., • Proactively identify up-sell, cross-sell, and renewal opportunities through deep relationship management and outcome achievement., • Drive customer advocacy initiatives, enabling customer success stories, referrals, and public case studies. Who You Are • Customer-Focused: Proven success in customer success management, technical account management, or project delivery., • Experienced Project Manager: Skilled in structured, phased project rollout—ideally with knowledge of the SARA model or similar., • Training Expert: Strong background in training delivery, ideally with CPD-accredited or professional-standard training program experience., • Technical Communicator: Confident handling discussions around security technologies, tracking systems and SaaS platforms., • Organised & Resilient: Highly structured in approach to customer engagements and adaptable to dynamic client environments. What We Offer • Competitive Salary: £45,000 - £50,000, depending on experience., • Benefits Package: 23 days holiday, company pension, and continued training opportunities., • Exciting Growth: Be part of Selectamark’s UK expansion across security and asset protection markets. About Selectamark With 40 years of innovation, Selectamark Security Systems plc is a trusted leader in forensic property marking, crime prevention, and asset registration. Working with UK Police Forces, Local Government and Enterprise Leaders, we remain committed to security excellence and technology innovation. How to Apply: If you are ready to take your customer success career to the next level and join a company that values innovation, integrity, teamwork and excellence, please submit your CV to . Application Deadline: 1 May 2026 (earlier applications will be prioritised) Applicants must have the right to work in the UK. Sponsorship is not available for this role. Proof of eligibility to work in the UK will be required as part of the recruitment process. Selectamark Security Systems plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Selectamark Security Systems plc and help us create a safer world through innovative security solutions! • Connect with Us: Stay updated on our latest news and opportunities by following Selectamark Security Systems plc on LinkedIn.

As Head of Profession for external affairs and communications you will set standards, drive innovation, and inspire our teams to deliver excellence across all communications and public affairs activity. Essex Police is seeking an exceptional communications leader to join our Chief Officer Group as D

MAIN PURPOSETo lead a major programme of work to ensure that the Council has a fit for purpose Performance and Insight Framework that ensures compliance with the new Local Government Outcomes Framework and other statutory reporting requirements as well as supporting effective delivery of the new Council Plan to be developed following the local elections in May 2026. To achieve this by providing cross-organisational leadership, quality assurance and challenge for this major programme of work. To provide high-level and expert support to Cabinet Members, Executive Directors and Directorate Management Teams in relation to managing performance and delivery; and in evidence led decision making. To work with Digital Colleagues and Subject Matter Experts across the organisation to develop effective and efficient digital solutions for reporting performance and using data and insights to drive effective decision making and delivery. MAIN DUTIES AND RESPONSIBILITIES Leadership and facilitation of the major Performance and Insight programme across the organisation. This includes setting up and leading cross-organisational project teams which will include senior officers up to Director level. Providing matrix management to a range of staff from across the organisation as required. Ownership and management of significant programme budgets, both capital and revenue (revenue budgets in excess of £100k per annum). Ownership and strategic analysis of Performance and Insight documentation and control mechanisms, to provide assurance to corporate and departmental management teams that these are being produced and undertaken to required standards and that there are adequate mechanisms in place to support development and delivery of the Performance and Insight Framework. Lead the design and delivery of a communication strategy that provides our workforce; elected members; and other internal and external stakeholders with a good understanding of the aims and operation of the Performance and Insights Framework. Identify risks and issues associated with the development of the Performance and Insights framework, and options for resolution and mitigation, to avoid delays in delivery of work programmes. Management of Performance and Insight Framework contracts as required. This may include manging procurement processes prior to contracts being awarded. Work under own initiative and autonomously to undertake critical path analysis, identification of critical milestones and interdependencies across framework development projects, and ensure these activities are communicated and planned at the appropriate level in order to manage them effectively. Provide ad hoc targeted programme support (for example drafting of Business Cases or PIDs, engagement programmes and similar) to major Directorate programmes and projects where required. Lead on the organisation of all relevant Performance and Insight Framework development boards and working groups ensuring that these are well facilitated, managed and documented and all necessary follow-up actions are delivered.Deputise for the Assistant Director: Policy and Strategy as required, attending Committees and other meetings, outside normal office hours if required Ability to work to the highest standards, demonstrating resilience to pressure, changing and competing demands and tight deadlines; maintaining professionalism at all times. Highly developed analytical and evaluation skills, with the ability to absorb complex information, define the key issues and develop and lead the implementation of innovative and effective solutions and/or responses. Excellent interpersonal skills to build strong working relationships with internal and external stakeholders. Strong leadership skills, acting as a role model for good practice with the ability to persuade and influence the work of peers and senior officers to the benefit of the Council. Ability to challenge and influence stakeholders across the organisation to gain ‘buy in’ and support.Excellent stakeholder management and communications skills, both written and verbal, with the ability to interact professionally with a diverse range of individuals internally and externally including Elected Members and senior officers (up to an including CEO level). Knowledge and skills Deep knowledge of current issues and approaches relating to performance management and the use of data and insights in complex organisations. Detailed and up to date knowledge and understanding of relevant central and local government policy and processes. Extensive knowledge of IT packages including Office365 and related applications. Knowledge of and commitment to the Council’s Equal Opportunities policy and an ability to implement this across the organisation and to ensure that it is reflected in the delivery of services Experience/Training Relevant qualification, or equivalent experience, in a performance management or a related field. Significant experience of working autonomously in a complex organisational environment. Experience of leading and delivering projects and programmes of work, specifically high profile and cross-cutting initiatives in large organisations (preferably Public Sector) successfully to time, budget and quality expectations in a complex environment, involving multiple stakeholders Demonstrated ability to lead, plan and manage a portfolio of performance and insight projects and activities in parallel, establishing clear targets, defining plans and coordinating resources to ensure all are delivered on time and to quality expectations. Experience of influencing senior officers, teams and individuals outside of direct span of control to deliver successful outcomes, and using well developed persuasion and negotiation skills to achieve tangible outcomes Experience of writing policy and similar documents to a high quality with minimal supervision. Experience in designing and delivering workshops and facilitating group sessions Special Requirements Occasional requirement to attend meetings, engagement events and similar outside of normal office hours. To undertake other work commensurate with the grade of the role as directed by the Assistant Director for Policy and Strategy