Customer experience manager jobs in Wakefield - Page 2Create job alerts

In a Nutshell… We have an exciting opportunity for a Commercial Manager to join our team within Vistry West Yorkshire, at our Wakefield. As our Commercial Manager, you will manage and co-ordinate the designated commercial team to ensure the smooth operation of the commercial function and the delivery of annual plans and forecasts. Responsible for the cost control of projects throughout the construction process, including procurement of subcontractors and materials in line with Build & Budget requirements. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Degree in Surveying, Building or similar A member of or working towards being a Member of the Chartered Institute of Building (CIOB), or Royal Institute of Chartered Surveyors (RICS)Extensive experience working within a residential house builder Previous experience as a Managing QS or Commercial Manager within the industry A good understanding or building regulations and legal obligations A good knowledge or construction methods and materials Experience or people management and project leading Strong mathematical and IT ability Ability to assess and analyse information Good business sense Good understanding of budget management Negotiating and networking skills Must be proficient with Coins IT system & Viewpoint document management system Excellent communications skills Able to work under pressure, and accept criticism of work Good team working skills Accurate with an eye for detail A methodical approach Capable of strategic vision Decision making/problem solving/multi-tasking Willing to work extra to meet deadlines as and when the business needs require itMore about the Commercial Manager role… Ensure compliance with the company's Quantity Assurance Procedures and Health & Safety Policy. Where possible to look for areas of cost savings whilst projects are live. Liaise with all other departments to ensure cost effective delivery of the regions budgeted output. From time to time take on any other specific requirements requested by the Commercial Director to the benefit of the region's commercial operations. Attend design review meetings and pre-planning technical department meetings to understand pre-planning application works and the consequences on the development's financial forecasts. Attend land department meetings to understand and produce viability costs and implications including relevant Section Agreement obligations and legal requirements. Work with build and commercial teams to ensure that the contractual position of the company is protected as can be reasonably foreseen. Attend group best practice meetings to share and gain knowledge. Provide accurate build costs for use in budgets, forecasts and valuations. Ensure build cost information is up to date to enable accurate estimating. Periodically review and update forecasts and budgets. Including for later phases on sites. Working with the line manager (or Estimator if available) to ensure estimated costs of all works are available and up to date, including the preparation of viability back up for use by the land department. Oversee the preparation of substructure quantities for use with alternative foundation designs. Oversee the preparation of estimated costs of elevational treatments and styles for use with the Divisional House Range. Respond to any variations, errors or omissions. Provide all house type cost information for use with budgeting and forecasting procedures, as requested. Prepare the actual costs of "lettings" and provide a cost comparison against the base estimate. Ensure that costs are kept within forecast and estimates where possible, and that the department operates within the guidelines determined in the Group Commercial Best Practice. Coordinate the measure and payments to subcontractors including guidance to Surveyors to ensure that works are certified for payment in accordance with Company procedures. Ensure that Roads & Sewers payments are checked thoroughly including any relevant measures. Provide variance report for use by Regional Commercial Director. Provide overheads report for use by Regional Commercial Director. Provide year-end report for use by Regional Commercial Director. Coordinate cash flow forecasts for each site, to be monitored against monthly payments. Liaise with customer care to ensure that any remedials are being contra charged and process followed. Raise sales invoices for shared costs and other sundry contracts. Liaise with Technical, Planning & Finance to ensure accurate & timely reporting of fee schedules including S106. Ensure rebate information for Group is collated and returned by the required deadlines. Carry out monthly cost/value report for the Region including coordinating and checking of CVR's and back up prior to the monthly meeting, all in accordance with Group Audit requirements and company procedures. Carry out periodic valuations in accordance with Company Policy, including coordination of HA valuations & invoices. Report of any major variances to the Regional Commercial Director. Respond to contract variances in respect of quality, performance, programme, costs and specification. Liaises with all Departments in matters relating to the effective administration of site development schemes. Identify non-compliance and rectify and resolve problems. Settle contract price variations. If non-compliance with above, then discuss determination of the contract with the Regional Commercial Director and Area Build Directors. Ensure that quotes for purchaser's extras are provided to the Sales Team in accordance with Commercial Best Practice and project the Regions target gross margin for this service. Ensure you keep up to date with legislation changes and attend training and technical training as and when require by the company. Attend departmental meetings as required. Deal with queries from build teams. Maintain open lines of communication with colleagues in other regions. Work with Build and other depts to ensure working relationship with key suppliers & subcontractors is maintained where possible. Ensure all relevant stakeholders are informed of key departmental developments.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-AD1

Bodyshop Manager Basic Salary:CIRCA £50,000 Working hours: Monday - Friday (40 hours per week) Location:Morley, Leeds We are looking to recruit a Bodyshop Manager for a busy body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. The successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle. Responsibilities of a Bodyshop Manager ·Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan. ·Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. ·Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. ·Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly. ·Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. ·Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. Skills and Qualifications of a Bodyshop Manager ·Strong organisational skills ·Flexible work attitude ·Ability to effectively deliver site performance and profitable growth ·Excellent leadership skills, technical expertise. ·Strong communication skills for customer service and team communication. ·Strong leadership qualities ·Experience in the Managerial position in a Bodyshop or similar environment If you think you are a good fit for this Bodyshop Manager role, please contact Chris @ Auto Skills and state reference job number 53178 Don't worry if your CV is out of date. Get in touch and we can work that out later. As well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller

Quality Manager: My client, an industry leading ISO9001 approved OEM, seeks to appoint a Quality Manager to oversee their quality management system. This role could as easily suit a quality engineer looking to make the step up as an existing Quality Manager. Most important is confidence, audit experience, a desire to be hands-on and thorough knowledge of ISO9001. Working in conjunction with other production and operations, and utilising five direct quality reports, you will be able to make suggestions for future quality procedure improvements to drive standards up further. As well as managing the quality system you will also be hands-on on a day-to-day basis. The successful Quality Manager will be confident and articulate and have previous experience of leading audits. It is essential you have worked with ISO9001 in a previous quality role. Quality Manager - Requirements & Responsibilities: - Qualification to HND or degree level with minimum five years' experience in a quality role - Have been the lead contact for an external audit from a customer or external assessment body such as BSI - Good communicator comfortable training shop-floor level staff one day and reporting to the board the next - Occasional travel to suppliers may be required and a passport and driving licence are required Quality Manager, Quality Engineer, ISO9001

Major Recruitment are currently seeking a Technical Sales Engineer for our prestigious client based in Batley, West Yorkshire The role of the technical sales engineer who will often be the key point of contact for clients, answering queries, providing technical advice and demonstrating product knowledge or services the company offers. There will be requirements to visit clients to help provide solutions and measure for new blades, screens or equipment under the direction of the sale manager. Roles and Responsibilities As part of the sales team, the sales manager will generate leads and require the technical sales engineers to follow up and help establish new business sales, and develop the accounts, build long standing relationships with existing and old clients. The sales manager will from time to time require assistance on site visits, so there will an element of travel within the role. Liaising with existing and new clients and offering further solutions. Preparing proposals and quotations, in a timely manner and keeping the client informed if delays occur when waiting for prices. Providing post-sales support. Reviewing cost of part's, we sell and manufacture, utilising supplier negotiation, sourcing, procurement and cost reduction. Writing of reports and sales literature Supporting other members of the sales team by training them in the use of products and services Attending trade exhibitions, conferences and client meetings Ensuring that sales targets are met, as specified by the sales manager. You must be customer facing, with good personnel skills and be able to0 communicate effectively with current and new clients Skills for technical sales engineers Strong engineering and technical skills background, ability to read technical drawings, and measure up parts. Research and analytical skills Organisational skills Communication skills, including the ability to explain clearly, listen to the feedback of clients - and relay this to colleagues. The ability to negotiate with and influence others. Teamworking skills Commercial awareness, Marketing and Influencing. Stock and document management. Computer literacy skills, Microsoft, Word, Excel etc. Experience of using purchasing software, Sage is desirable, however training will be given if needed. Project management of clients. Occasional hand on the tools to support the business. A full Clean Driving License is required Monday to Friday Excellent salary and benefits package

Senior Customer Experience Manager. Senior Customer Experience Manager. Lead and support the customer experience team to deliver outstanding service across all interactions, including calls, emails, and in-person touchpoints.

Customer Experience & Reservations Manage to join our growing team in Hertford.

Proven work experience as a Customer Experience Manager or in a similar account management role. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet cus

Customer Service Manager - Social Housing Repairs & MaintenanceBased in Hemel HempsteadFull-Time, Permanent positionSalary: £40KWe are working with a leading So

A premium fashion brand in Greater London seeks an experienced Senior Customer Service Manager to lead the E-Commerce customer service team. The ideal candidate should have a background in retail and E-Commerce, preferably with luxury fashion experience, and possess excellent communication and organ

A leading health and beauty retailer is seeking a Boots Opticians Hub Manager to oversee multiple stores in Great Yarmouth and Lowestoft. This role involves inspiring your team to provide excellent customer service while utilizing data-driven insights to enhance operational performance. Candidates s

A leading fashion retailer is seeking an experienced Store Manager to inspire and lead their team in delivering an exceptional customer experience. The ideal candidate will have proven store management experience, a passion for retail, and the ability to exceed sales targets.

A leading ready-to-wear brand in Greater London is seeking an experienced retail manager to enhance customer experience and meet sales KPIs. The ideal candidate will have over 2 years of management experience and a passion for customer service. Responsibilities include selling products emotionally,

As our Customer Experience Manager for Europe, you will own how we measure, understand, and articulate our end‑to‑end customer experience. Customer Experience, Customer Insights, VoC, or customer‑led analytical roles. Experience working with customer journeys, insight frameworks, or experience

A leading footwear brand in Greater London seeks an Assistant Store Manager to work closely with the Store Manager, developing team member skills and ensuring exceptional customer service. The ideal candidate has prior retail management experience and strong leadership capabilities.

The role emphasizes delivering exceptional customer experiences and leading a small team to achieve high performance. A modern cookshop is seeking a high-standards Store Manager to oversee operations in West Hampstead. This position offers autonomy and accountability in a dynamic environment dedicat

A leading communications company is looking for a Product Design Manager to join their digital customer experience team. In this role, you will inspire a talented team of designers to craft intuitive, evidence-driven experiences while influencing product roadmaps. You'll lead initiatives that integr

Experience** * Experience in hospitality and / or residential front of houseExperience in front of house customer service or customer experience and/or operational roles in real estate. Senior Customer Service & Experience ManagerWork with marketing and operations teams to encourage positive residen

A leading ethical beauty brand in Greater London is seeking an Assistant Store Manager to enhance customer experience and drive strong sales results.

Customer Experience Manager (Staff Entrances)## Customer Experience Manager (Staff Entrances)### Job IntroductionWe are seeking a dynamic and operationally focused Customer Experience Manager to oversee and enhance the customer journey at our team entrance and head office Duke Street entrance. Custo

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

Experience in customer experience, journey mapping, CX/UX or service design. Working within a change and PMO environment, the position ensures customer experience is embedded into projects, operational delivery and proposition development. Embed customer experience into project design and delivery.

A leading retail company in York is seeking a Store Manager to oversee daily operations and drive sales performance. The ideal candidate will have management experience in a fast-paced retail environment and a proven track record of exceeding sales targets. Responsibilities include maintaining a pos

A leading retail company is seeking a Customer Support Senior Product Manager to enhance customer contact solutions and drive operational efficiencies. Ideal candidates should possess strong analytical skills and a background in product management, with experience in Agile environments being preferr

The Customer Experience & Operations Manager drives the performance of the department and oversees and improves all aspects of the large strategic customer’s journey, ensuring positive and consistent interactions between our Client and their Customers. The Customer Experience & Operations Manager

This role focuses on driving sales and enhancing customer satisfaction, requiring a passionate leader with retail experience. A global apparel brand is seeking a Store Manager in Battersea, London to lead and motivate the store team.

The ideal candidate will have 3–5 years of experience in car rental operations and a strong focus on customer service and business growth.

The ideal candidate will orchestrate an outstanding customer experience while managing day-to-day operations, motivating their team to achieve sales and service excellence. A British retail company in North East England is seeking a Store Manager to lead their branch in Spennymoor.

Experience in a business with a global footprint, understanding the nuances of different markets and localising the customer experience accordingly. Senior Customer Experience Manager. Our clients promise is to make fashion effortless, and you will ensure that from the moment a shopper hits 'buy' to

The ideal candidate will have strong people management and optical experience, ensuring the delivery of excellent customer service while achieving business objectives. A leading optical retailer is seeking a Store Manager for their Edmonton Green location.

The role requires previous retail management experience, with an emphasis on people management and excellent customer service skills. A retail management firm is seeking an Assistant Store Manager to oversee daily operations in East Suffolk. You'll be responsible for a variety of tasks including tea

The Customer Experience Manager is responsible for delivering an outstanding, welcoming, and consistent customer experience across all Front of House operations, including the café and bar. Proven experience in hospitality or customer experience management (café, bar, or similar). Work with the He

The role involves promoting a high-quality customer experience, supporting staff development, and participating in all managerial duties in the Store Manager's absence. Candidates should be customer-focused, driven to lead teams, and ready to make a commercial impact. A leading retail organization i

The candidate will excel in sales and build relationships while providing outstanding customer experiences.

A leading optical retailer in London is seeking a Store Manager who is a natural leader with experience in managing teams. In this role, you will empower your team while achieving business objectives and providing excellent customer experiences.

A leading UK supermarket is seeking a Store Manager to lead their team and enhance customer experience.

A luxury fashion brand is seeking an Assistant Manager in London to lead the team and ensure exceptional customer service. Responsibilities include managing store operations, providing team training, and enhancing customer experiences. The ideal candidate will possess strong people management skills

We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business

The EMEA Brand Strategy & Customer Experience Manager, Hollister will lead the development and execution of Marketing Brand Strategy & Customer Experience for the Hollister brand in EMEA, in partnership with the EMEA Brand Strategy & Customer Experience Director. The Manager will work closely with t

A leading cinema company in Greater London is seeking a Cinema Manager responsible for enhancing cinema performance and customer experience. The ideal candidate possesses strong business acumen, customer service experience, and a passion for cinema.

The ideal candidate will have senior retail management experience, strong leadership skills, and a proven track record in customer engagement. The role involves leading a high-performing team, ensuring exceptional customer experience, and achieving sales and profit targets. A renowned retail company

Responsibilities include supporting the General Manager, leading the team, and delivering exceptional customer experiences. A leading pub management company in the United Kingdom is seeking an Assistant Manager to help ensure the smooth running of a busy pub. Ideal candidates should have restaurant

A leading jewellery brand in the London area is seeking an experienced Area Manager to inspire and empower store teams. The successful candidate will drive exceptional customer experiences and achieve sales targets through effective leadership and innovative strategies.

The role involves supporting the store manager in various managerial tasks, contributing to financial management, and creating engaging in-store experiences for customers. A leading cosmetics company in Greater London is hiring a Trainee Manager to assist in delivering exceptional customer service a

This role involves driving sales, enhancing customer service, and managing store operations in the absence of the Store Manager. The ideal candidate will have experience in retail, excellent communication skills, and a passion for visual merchandising. A prominent retail company in the United Kingdo

We are supporting the search for a Customer Experience Manager; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. My client is a SaaS provider specialising in technology that supports real‑time cus

Own regional customer service processes, acting as the expert and driving optimization, harmonization, and key Customer Service Experience initiatives. Analyse customer segment needs and provide insights that shape Customer Service Experience strategy. Design and implement customer experience initia

Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer a