46 Best customer experience specialist Jobs in Welwyn Garden City (March 2025)

Warehouse Manager A.S.Handover Ltd. is a long standing British brush making business located in Hertfordshire, with a fully remote sales and management team spread across the UK. Established 75 years ago, we take pride in hand making professional quality brushes at our workshop in Welwyn Garden City. We also specialise in supplies for gilders, signwriters, pinstripers, specialist decorators, artists and a wide range of other craftspeople working in stained glass, graining, marbling, stencilling, theatrical make-up, picture restoration, scenic painting, coach painting and a host of other skills. Our wide range of products is used by the country’s finest craftsmen in museums, film studios, stately homes and the Houses of Parliament. Our loyal customers range from independent decorators through to the royal household at Buckingham Palace. Our warehouse ships our products worldwide and we pride ourselves in our use of and research into eco-friendly packaging, excellent customer service and knowledge of shipping routes and restrictions. Handover has recently become an employee-owned trust (EOT) company, meaning there is the possibility to be involved more closely with the running of the company, should you wish. As an employee-owned trust (EOT) company, we foster a collaborative and empowering work culture. Position: Warehouse Manager About the role: We are seeking a versatile and motivated individual to fill a new role of Warehouse Manager in our warehouse location in Welwyn Garden City. This position requires a combination of responsibilities involving warehouse operations, staff management and building management. We are looking for an individual who has an interest not only in the role, but in learning about our products and traditional crafts. Hours: Full time (Monday- Friday - 40 hours per week) Starting wage: £13.50 - £13.87 p/h depending on experience, with inflation and performance based pay increases possible Contract: Permanent following a 3 month probationary period Reporting to: Remote General Manager Job Requirements: - 1+ years experience in warehouse management or similar role - Dangerous Goods qualifications or experience preferred but not necessary - Must be able to work in Welwyn Garden City - Responsible and reliable - Strong communication skills - Experience in managing staff - Knowledge of or experience in health and safety guidelines - Excellent organisational skills and ability to work in a fast-paced environment. - Can pick up and adapt to new tasks and environments quickly - Computer literate, including knowing or learning how to use hardware (scanners,etc) and relevant software programs, such as our warehouse management system Orderwise (training will be provided) Key Responsibilities: Team: - Management of staff - you will have a small team that needs to be run efficiently - Collaborating with team members and management to improve warehouse processes and efficiency - we welcome new ideas and you will have the freedom to implement them - Ensuring staff follow rules and undertake any training required of them where necessary Building: - Main keyholder - Building management (Fire Safety, Health and Safety inspections, organising waste removal, utilities, etc) - Maintaining a clean, organised, and safe warehouse environment Dispatch: - Overseeing logistics of receiving, warehousing and dispatch operations - Accurate and timely picking, packing, and shipping of customer orders - Dispatch of dangerous goods - qualifications preferred but not necessary as we will provide training Stock: - Receiving, inspecting, and organising incoming shipments including product returns - Use of our inventory management system Orderwise to track stock levels and keep locations organised - Overseeing and conducting regular stock checks and stock rotation to ensure minimise discrepancies and wastage - Placing orders for warehouse supplies such as packing materials, etc - Overseeing the decanting and labelling of products - training will be provided - Reporting stock issues to the General Manager Benefits: - Competitive salary with performance / experience based increases available - Opportunities for professional development and advancement within our employee-owned company - A chance to be a part of our newly employee-owned company and to input ideas and offer suggestions into how we run things - A creative and supportive work environment in a small business - Employee discounts on our art supplies and materials - Tax free bonuses in line with EOT guidelines (TBC) This role offers an exciting opportunity for someone looking to work in a dynamic environment that involves both warehouse operations and manufacturing processes. The successful candidate will play a vital role in ensuring efficient operations and contributing to the overall success of the organisation. To apply, please submit your CV and a short email highlighting your relevant experience and why you are interested in this position. We look forward to reviewing your application. NB: applications may close sooner if we find the right candidate. A.S. Handover Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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