Project Executive - Channel Performance
hace 24 días
Milton Keynes
Make Your Mark at Ipsos\n Are you a highly organized and detail-oriented individual eager to kickstart your career in project management? Do you thrive on coordinating multiple activities, collaborating with clients and colleagues, and delivering exceptional customer experiences? If this sounds like you, we want to hear from you! About the Role\n As a Project Executive within our Channel Performance team, you will be instrumental in delivering mystery shopping and performance measurement programs. These initiatives help our clients understand customer experiences, identify opportunities, and enhance their performance. \n In this dynamic role, you will: \n\n • Support projects from initial setup through fieldwork, data delivery, and review.\n, • Ensure projects are delivered accurately, efficiently, and to a high standard.\n, • Collaborate closely with colleagues across Project Management, Operations, and Client Success.\n, • Coordinate multiple workstreams and stakeholders while maintaining project documentation, timelines, and budgets.\n\n This position offers excellent exposure to client engagement, project delivery, and commercial management, making it a fantastic opportunity for anyone looking to grow their career in a fast-paced, client-focused environment. \n From testing project setups and quality-checking data to preparing client communications and supporting project reviews, your contributions will significantly impact client satisfaction, operational excellence, and business performance—all while representing Ipsos with professionalism and integrity. \n This role can be based in Milton Keynes, St Albans, or London. About You Essential Skills\n\n • Experience in a client-facing environment, managing client queries with professionalism.\n, • Strong organizational skills to juggle multiple tasks, priorities, and deadlines.\n, • Excellent written and verbal communication skills.\n, • High attention to detail, with experience in data checking and proofreading.\n, • A proactive approach, taking ownership of tasks and issues until resolution.\n, • Commercial awareness, including understanding project budgets or financial tracking.\n, • Proficiency in Microsoft Office applications and a willingness to learn new systems.\nDesirable Skills\n\n, • Experience in market research, mystery shopping, or related project delivery environments.\n, • Experience supporting or coordinating projects with multiple stakeholders or suppliers.\n, • Familiarity with digital data collection, validation, or reporting processes.\n, • Interest in developing a career in project management and/or mystery shopping.\n, • Confidence in using AI tools responsibly to enhance productivity and quality.\nBehaviours\n\n, • Demonstrates analytical thinking and strong attention to detail.\n, • Shows resilience, flexibility, and agility when priorities change.\n, • Utilizes creative, solution-focused thinking to overcome challenges.\n, • Takes ownership of work and demonstrates self-awareness.\n, • Communicates clearly, listens actively, and works with empathy.\n, • Maintains curiosity and a commitment to continuous learning.\n, • Adopts a service-oriented, client-first mindset.\n, • Collaborates effectively with clients, colleagues, and wider teams.\nBenefits\n We offer a comprehensive benefits package designed to support you as an individual, including: \n\n • 25 days of annual leave\n, • Pension contribution\n, • Income protection and life assurance\n, • A range of health & wellbeing and financial benefits\n, • Professional development opportunities\n\n We embrace a hybrid work approach, asking you to be in the office or with clients for 3 days per week. We understand that you may have commitments outside of work and welcome flexible working applications—please share your preferences when applying. \n At Ipsos, we are committed to equality and promoting a positive, inclusive working environment. We believe that a diverse workforce enhances our business success, allowing us to better reflect and understand the world we research. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer, and we provide an inclusive and accessible recruitment process. \n Your application will be reviewed by our Talent Team, who will keep you informed about the outcome. Ready to Make an Impact? Apply Now!\n Join Ipsos, one of the world’s largest research companies, primarily managed by researchers. We rank as the #1 full-service research organization for four consecutive years, serving over 5000 clients globally. With our extensive portfolio of data-driven solutions, we help the biggest companies tackle their most significant challenges. Be part of our mission to make Ipsos the best place to work! \n The Channel Performance Service Line is home to the largest mystery shopping agency in the world, completing over one million shops annually across 100+ countries. Our purpose is to help clients improve their business performance across all customer service channels—be it brick-and-mortar retail, digital e-commerce, or contact centers.