Customer relationship manager jobs in HarrowCreate job alerts

TECHNICAL SALES MANAGER Job Title: Technical Sales Manager Location: Hayes Salary: Up to £70,(Apply online only) Shift: Monday to Friday - 8:00am to 4:30pm Job Role of the Technical Sales Manager An exciting opportunity has opened for an experienced Technical Sales Manager to join a specialist manufacturer supplying technical products into transport, local authority and construction-related sectors. The Technical Sales Manager will be responsible for managing incoming sales enquiries, reviewing technical drawings and specifications, producing estimates, cost build-ups and quotations, and following up with customers. You will liaise with clients to understand project requirements, respond to technical queries and work closely with internal teams to support technical, project-led sales opportunities. This role is predominantly focused on incoming enquiries rather than cold business development, but will require strong commercial awareness, technical understanding and the ability to manage customer relationships professionally. Sector - Technical Sales, Estimating and Construction Products Non-Negotiable Requirements of the Technical Sales Manager Sales and estimating experience Technical, manufacturing, construction or engineering background Experience producing estimates, cost build-ups and quotations from technical drawings/specifications Requirements of the Technical Sales Manager Technical sales experience Sales estimating or technical estimating experience Reading and interpreting technical drawings and specifications Producing estimates, cost build-ups and customer quotations Quotation follow-up and customer relationship management Experience with technical, manufactured, engineered or construction-related products Customer-facing communication and technical query handling Commercial awareness and attention to detail Ability to work independently and take ownership of enquiries Desirable Requirements of the Technical Sales Manager Fabricated metalwork, architectural metalwork or construction product sales Infrastructure, highways, civils or built-environment product experience Experience selling manufactured or engineered products into contractors, local authorities or transport-related customers Signage, wayfinding, street furniture or passenger transport infrastructure experience Manufacturing or production process knowledge Benefits for the Technical Sales Manager Salary up to £70,(Apply online only) depending on experience Team bonus scheme up to 10% Hybrid working considered Occasional client and site visits only Company pension scheme Discount and cashback platform Discounted gym membership and shopping offers Cycle-to-work scheme Green car scheme Training, product support and progression opportunities If you are interested in this Technical Sales Manager position and feel that you have the right experience, please apply with an up-to-date CV. As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme. You will receive £250 for every candidate we place who you introduce to us. Please contact us for further details

HVAC Service Manager Package – HVAC Service Manager • Basic Salary: £65,000 – £70,000 per annum (DOE) + Bonus • Company Vehicle or Car Allowance + Fuel Card • Full-Time, Permanent Position • Location: Watford Company Overview – HVAC Service Manager Our client is a well-established and growing HVAC and mechanical services business, delivering servicing, maintenance and technical support across a portfolio of commercial sites. Due to continued growth, they are looking for an experienced and capable HVAC Service Manager to take responsibility for a portfolio of sites, leading a team of engineers and ensuring the efficient delivery of planned, reactive and remedial works. This is a varied role combining technical support, team management, customer relationships, commercial responsibilities and day-to-day service operations, making it an excellent opportunity for an experienced HVAC professional looking to take the next step in their career. HVAC Service Manager – Role and Responsibilities • Manage a portfolio of sites, providing support across all HVAC equipment while managing a team of field-based engineers • Lead the service team, providing guidance and support on operational and technical issues • Oversee the maintenance, servicing and repair of HVAC equipment and coordinate the service team accordingly • Resolve customer issues, problems and complaints, proactively addressing them to ensure they are concluded in a timely manner • Identify potential technical or operational issues proactively and provide effective solutions • Act as the key escalation point for technical queries from engineers and clients • Support the sales team with all service and technical-related enquiries • Prepare accurate and high-quality quotations and proposals for service, remedial and replacement works • Review engineer reports, service worksheets and job sheets to ensure works have been completed correctly and identify any additional requirements • Prepare, issue and chase quotations through to completion • Order parts and coordinate the delivery of materials required for service and repair works • Manage and coordinate the booking in of parts and ensure engineers have the correct equipment and materials required • Manage the engineers' queries and provide technical and operational support • Manage the engineers' diaries, scheduling and allocation of works to ensure efficient resource utilisation • Manage and participate in the on-call rota • Attend client meetings and manage client KPIs, service levels and performance • Prepare and review RAMS to ensure works are carried out safely and in accordance with company procedures • Ensure effective refrigerant management and compliance across the service operation • Support P&L reviews and management sign-off processes • Manage the warehouse, ensuring stock, parts and equipment are correctly organised and available when required • Monitor service performance, KPIs and operational activity, reporting into senior management • Build and maintain strong relationships with clients, engineers and internal teams HVAC Service Manager – Skills and Experience Required • Strong background within the HVAC or Mechanical Services industry • Previous experience managing or leading a team of HVAC engineers • Strong technical understanding of HVAC equipment and mechanical building services • Experience managing a portfolio of commercial sites and service contracts • Experience across planned preventative maintenance, reactive maintenance and remedial works • Strong understanding of engineer reports, service worksheets, RAMS and technical documentation • Experience preparing and managing quotations and proposals • Commercially aware with an understanding of P&L and service profitability • Excellent customer service and relationship management skills • Strong organisational skills with the ability to manage engineers, diaries, parts and multiple sites simultaneously • Confident dealing with escalated customer queries, complaints and technical issues • Good understanding of refrigerant management and relevant compliance requirements • Excellent communication and leadership skills • Full UK driving licence (Essential) • Positive, proactive approach with strong problem-solving abilities Benefits of this HVAC Service Manager Position • £65,000 – £70,000 basic salary (DOE) • Performance-related bonus • Company vehicle or car allowance + fuel card • Excellent overtime opportunities • 25 days annual leave + bank holidays • Pension scheme • Fully funded training and development opportunities • Travel pay and business expenses covered • Opportunity to work across a varied portfolio of commercial HVAC sites • Clear progression opportunities within a growing organisation Please send in your CV to be considered for this role. Keywords: HVAC Service Manager, HVAC Manager, HVAC Engineering Manager, Mechanical Services Manager, Service Manager, Engineering Manager, HVAC Engineer, Senior HVAC Engineer, Mechanical Engineer, HVAC Maintenance, HVAC Service, HVAC PPM, HVAC Reactive Maintenance, Air Conditioning, Heating, Ventilation, Chillers, AHU, FCU, VRF, VRV, Refrigeration, Refrigerant Management, BMS, Mechanical Services, Building Services, Maintenance Manager, Field Service Manager, Service Engineering Manager, Technical Manager TPBN1_UKTJ

Transaction Manager Franchised Motor Dealership - Middlesex Transaction Manager Car Dealership | Middlesex Salary: £35,000 Basic On-Target Earnings: £60,000 TO £80,000 dependant on performance Hours: 5-day working week - in every Saturday and every other Sunday with a day off within the week Benefits: Company car (EV options) We are recruiting an experienced Transaction Manager for a flagship franchised car dealership in Middlesex. This is a key role within the sales leadership team, focused on maximising deal profitability, finance penetration, and supporting a high-performing showroom. The Role: Desk and structure vehicle sales to maximise front and back-end profit Drive finance, warranty and ancillary product penetration Support and coach Sales Executives to improve close rates Ensure FCA compliance and accurate deal documentation Deliver a first-class customer experience in a busy, premium showroom The Ideal Candidate: Essential: Proven experience as a Transaction Manager (or similar) within a franchised dealership Strong understanding of automotive finance and add-on products Commercially driven with excellent attention to detail Confident dealing with customers and senior stakeholders Highly organised and compliant What's On Offer: £35,000 basic salary £60,000 - £80,000 OTE (uncapped) Company car (EV options) 5-day working week (weekends on a rota) Stable, long-term opportunity within a flagship operation If you're an experienced Transaction Manager looking for your next move in Middlesex then apply in confidence today. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission JBRP1_UKTJ

Candidates with experience of: Financial Services Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Account Executive, Customer Account Manager, Customer Success Executive, Client Relationship Executive, Business Development

Candidates with experience of: Account Manager, Business Development Manager, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, Sales Consultant, Business Development Representative, Business Development Consultant, Account Executive, Client Relationship Exe

Preschool Room Manager Hours: Full time /Perm / 4-5 days a week 34-42.5hrs We are currently recruiting for a passionate Room Manager to join our clients wonderful Nursery. You must be dedicated to ensure your room runs smoothly. You expect you to be a dedicated and ambitious Preschool Room Manager. Key Tasks and Responsibilities: Lead mentor and inspire a team to deliver the highest care and educations standards and support and carryout 1-1 meetings and supervisions to support checking staff knowledge and understanding of Policies and Procedures and child development and EYFS. In line with our standards for pedagogy, lead and support the curriculum to ensure a child-centred approach to operating all aspects of the nursery and ensure the observation and planning process meets the needs of all children in line with the Quality Assurance Framework. Ensuring internal policies and procedures and legislation from governing bodies are adhered to and team members can demonstrate their knowledge and understanding of Policies and Procedures through their individual impact statements and their practice. Demonstrate effective written and verbal communication with all stakeholders of the nursery and wider community including parents, professionals and colleagues. Support and manage Keeping Everyone Safe policies and procedures and continuously demonstrate, monitor and improve the practices and behaviours that underpin a high performing safety culture To be the lead Designated Safeguarding Lead at the nursery and hold overall responsibility for the day to day management of safeguarding and child protection policies in the nursery when the designated DSL. To lead by example and drive the culture of Safeguarding Children and promoting professional staff behavior. In collaboration with Nursery manager, contribute to succession planning, identification and delivery of relevant training, and additional requirements for personal development plans including coaching and mentoring for all staff Fulfil their roles, responsibilities and legislation duty in relation to safeguarding children by ensure that they have read understood and implement the Safeguarding Policies and Procedures. Ensure that they have completed Child Protection training every two years as set out in the Child Protection Policy and that this training impacts on their ability to safeguard the children in their care Working as part of a larger team to ensure all essential day to day tasks are completed in line with the nursery demands ie. Hygiene standards and room preparation. Promote the nursery to current parents and potential customers to support the retention and ongoing occupancy growth Ensuring commercial success of the nursery by maintaining expenditure inline FTEs and budget KPIs and ensuring purchasing is made inline with the procurement guidelines. Engage with the Local Authority and understand the local offer to support the practice in all areas of the nursery Continuation of personal professional development to ensure during periods of full responsibility of the nursery knowledge and skills are up to date, full, and relevant to the role of the designated person in charge and responsible for leading the setting. To provide support for your colleagues within the nursery and across the broader business when required. Attendance at staff meetings and training sessions to ensure continuous professional development Responsible for: Providing strong and clear line management for a Nursery team including mentoring of the wider leadership team including the third in charge role, room leaders and colleagues. Plan and demonstrate a clear understanding of efficient staff deployment, matching staff hours to FTE bookings and managing the rostering in line with regulatory standards. Ensure strong and effective performance management and monitoring processes, with the ability to demonstrate impact and show improvements in performance, leading to the highest quality provision as set out in the Quality Assurance Framework, improved inspection ratings, full regulatory compliance, high levels of customer and employee satisfaction and growth. Leading a Health and Safety Culture where you ensure all team members recognise the part they each play in ensuring robust procedures are followed for Policies and Procedures and the regulatory standards set by our regulator. Ensuring you provide an environment which a strong focus on our customer and practitioner engagement and provide guidance to practitioners. Undertake regular 1-1/supervision meetings with staff to plan and provide suitable professional development activities and opportunities for personal growth within a culture of self-driven development, to promote individual and team expertise in all aspects of nursery development and learning, to secure a highly effective, motivated and innovative team. Take responsibility for own personal and professional development, accessing high level improvement activities that inform general and nursery based on national and international perspectives of ‘best practice'. Ensure children's records and files are kept up to date and accurate Working with NM to ensure safer recruitment policies and procedures are adhered to for all staff. Essential Experience: Working in collaboration with colleagues and the Nursery Manager in achieving positive working relationships through effective communication leadership and guidance and support of all members of the nursery team. A strong record of on-going training and/or professional qualifications since qualifying Proven experience of working in early years education settings with successful management leading to ‘Good or better' regulatory inspection outcomes Strong decision-maker, with the proven ability to support change; a secure understanding of the complex relationship between business/commerce and service excellence within regulated setting, with the ability to follow guidelines and work with others to achieve success Experience of proving support and leadership to a staff team to enable staff in fulfil their roles, responsibilities and legislation duty in relation to safeguarding children. Current 12hrs Paediatric First Aid Certificate Experience Desirable: Leading teams through coaching and mentoring Experience of budget management, efficient staff deployment and rostering programmes, and managing commercial performance and reporting metrics Knowledge of Local Authority and Regulatory requirements and inspection processes across the UK Coaching and mentoring experience. Qualifications: Full and relevant level 3 qualification (essential) 12 hours paediatric first aid and first aid at work (essential) Level 2 Food Hygiene or equivalent -ideal Relevant safeguarding/child protection training undertaken and a willingness to update training regularly (essential) Evidence of continuous professional development Undergraduate or Foundation Degree in Early Childhood Studies or other relevant subject (Desirable) EYPP/EYTT or QTS post graduate status (Desirable) Full, clean driving licence and flexibility to travel as necessary Personal Attributes: Able to communicate clearly with adults and children using a variety of techniques (oral and in writing) Ability to lead and inspire nursery leaders and colleagues to achieve the highest standards or care and education. Highly motivated and driven, achieving positive impact and meeting deadlines Ability to build trust and develop cohesive teams – strong empathy to understand child and parents view, clear expectations and fair-minded High energy and thrives in a fast-paced, dynamic environment - calm approach and ‘can-do' attitude Encourages colleagues to realise their potential and empowers high performers Able to manage workload and manage time effectively to deliver the desired results Able and competent user of company ICT systems and have the willingness to learn and develop ICT skills Job Types: Full-time, Permanent Benefits: Childcare Company events Company pension Employee discount Free parking Company meals Referral programme Schedule: Day shift Monday to Friday No weekends School type: Day nursery Private nursery school Work Location: In person Job Types: Full-time, Permanent Benefits: Company pension Employee discount Experience: leading a room : 1 year (required) TPBN1_UKTJ

We are a well-established business with a strong history stretching back over 150 years in many industrial sectors. Our business is industrial fasteners and fixing systems. We need a proactive, autonomous Business Development Manager, ideally based near to excellent transport links to help us continue our growth plans! BASIC SALARY: £55,000 - £65,000 BENEFITS: • Bonus / Commission, • Company Car or Car Allowance, • Pension (12% employer contribution), • 25 Days Holiday + Stats LOCATION: Field based, with occasional visits to our head office in Lincolnshire COMMUTABLE LOCATIONS: Birmingham, Manchester, Nottingham, Sheffield, Leicester, Stone-on-Trent, Leeds, Northampton, Milton Keynes, Luton, Watford, Reading, Chelmsford, JOB DESCRIPTION: As our Business Development Manager your key responsibility is to grow our business in your territory. Reporting directly to the Senior Business Development Manager, you will form a crucial part of our sales team. This is a new business focussed role so you will thrive on chasing the sale and then moving to the next opportunity. Your drive will be moving onto the next prospect. As well as this you will also: • Ensure we effectively market map our target customers and industries and maintain CRM system information, so we know our metrics in terms of success, • Contribute towards the sales strategy for the business in your territory, • Oversee and manage all new business opportunities, • Develop and grow existing and new customer accounts, • Stay updated on industry trends and competitor activities, sales performance & market shifts etc. REQUIREMENTS: Business Development Manager, Sales Manager, Technical Sales Manager - Fasteners, Industrial This is an opportunity to join an established business in an exciting period of growth and diversification, we are well known in our more prominent sectors but we are keen to grown in other industries so we are open to strong sales professionals from various industries including, Consumer Electronics, Medical, Pharmaceutical, Garden, Renewable Energy, Automotive, Aerospace, Home appliances etc. Whatever your background, you are ready to join an international business with big growth ambitions. Ideally you will have: • A technical or business qualification or equivalent experience in a relatable field, • Prolonged experience of managing your own diary and prospecting defined markets with little or no supervision, • The drive and desire to always be looking for the next sale, this role really will suit someone who is always looking for the next deal, • Experience of generating your own business, but also understanding your metrics around success, • A natural ability to manage customer accounts and maximize each relationship It would be ideal if you have worked in an industrial environment and if you have a technical sales background where the sale is solution based this would also be highly beneficial. Ultimately the right person with the right attitude and drive is the most important thing. THE COMPANY: We are a well-established global fastener business, currently embarking on a period of rapid growth we are one of the leading players in our field working with some of the most recognisable brands in the world. It is highly likely you will have worked in any of the following roles and/or markets and work #J-18808-Ljbffr

Are you an experienced sales and business development professional looking to drive profitable growth, gain market share and create future pipeline opportunities within specific segment or product specialism? Are you an experienced sales and business development professional looking to drive profitable growth, gain market share and create future pipeline opportunities within specific segment or product specialism? As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors. We are looking for professional, ambitious and motivated sales professionals who can build existing customer partnerships and create and forge new business opportunities. This role is working within our Watford Cluster to drive new business into our branches and cement long term value added partnerships across dedicated sectors. • Company Car Scheme, • Bonuses: Performance Related Bonus Scheme, • Time Off: 33 days annual leave(including bank holidays, increasing throughout the years too!), • You can also buy and sell holiday each year, • Enhanced parental leave, • Support & Development: Extensive learning opportunities from day one., • Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!, • Perks: Contributory pension scheme and life assurance, Staff discounts, exclusive holiday offers and free financial support and education As a Business Development Manager at Rexel, you will drive profitable growth, gaining market share and creating future pipeline opportunities, within specific segment or product specialism. This role is pivotal in driving sales, collaborating with branch based teams and creating an exceptional customer relationship and service. • Strategic Roadmap: Use data driven insights and tools to create a plan to increase market share (within a defined geography/segment/specialist product group) identifying potential and long-term growth opportunities through new offerings, markets, or revenue streams., • Pipeline Management: Build and maintain a pipeline of customer partnerships, • Customer Partnerships: Create partnerships and strategic relationships with customer (brand/business) for long term future opportunity., • Value Proposition Development: Create tailored solutions leveraging preferred suppliers to drive innovation and profitability., • Pricing and Profitability: Govern regional pricing, margins, and contract profitability., • Market Agility: Adapt strategies based on market and segment changes for long term future growth., • Multichannel Growth: Promote multichannel adoption to innovate customer propositions., • Customer Experience: Ensure exceptional customer experience and OTIF through collaboration with internal end to end experts to drive new business and successful implementation., • Team Development: Upskill internal teams, ensuring clear account ownership and regular reviews to achieve growth targets. At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as a Business Development Manager include: • COLLABORATION – Building partnerships and working collaboratively with others to meet shared objectives, • HOLDS ACCOUNTABILTY – holds self and others accountable to meet commitments, • CUSTOMER PARTNERSHIP – Creating new customer partnerships with multi dimensional relationships for strategic insight for future opportunity, • DRIVES RESULTS - Consistently achieving results, even under tough circumstances, • INFLUENCES- using compelling arguments to gain the support and commitment of others, • BUILDS NETWORKS - Effectively building formal and informal relationship networks inside and outside the organisation, • Commercial expertise (margin, P&L, cost to serve), • Influencing and Negotiation skills, • Experience within a business development role with proven results., • Able to make data driven decisions to drive strategic plans and growth opportunities., • Strong stakeholder management experience with the ability to collaborate cross functionally., • Proven sales experience with the ability to prospect, qualify and close new business., • Extensive knowledge of sales processes and techniques. At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best. #J-18808-Ljbffr

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. On a large customer several Vercel roles are engaged at once, and you are the person who keeps them coherent. The Solutions Architect stays technically accountable for the account as a whole. On the accounts you cover, you take over the post-sales technical relationship for that workload from the Solutions Architect, through a structured handover. The SA stays on the account and continues across everything outside your scope: new teams, new workloads, and expansion. This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time. Our Professional Services team is structured around a simple frame: PS delivers outcomes, FDE delivers velocity, TAM delivers continuity. You are the continuity. You are the reason a customer's second year on Vercel is more valuable to them than their first. You will report to the Head of Professional Services and will be located within the Americas or EMEA region. • Own the post-sales technical relationship for a portfolio of strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: a weekly Cadence Call, a monthly business review, a quarterly business review with the customer's technical leadership, and an annual roadmap workshop., • Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours in your local time zone to any P1/P2 escalation routed to you, and you are the customer's escalation path when standard Support channels need acceleration., • Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business. Solutions Architecture does this work across many customers. On your workload you do it deeper, more often, and with the sustained context that comes from holding the relationship over years. The best TAMs save customers more than the cost of the engagement through this work alone., • Scope and orchestrate Vercel's broader engagement on your accounts. When your customers need hands-on engineering work, a deep audit, or a launch readiness review, you scope and hand off to a Forward Deployed Engineer. Enablement and training go to Developer Success Engineering, and fixed-scope delivery work goes to Professional Services. You do not deliver these engagements yourself. You coordinate, track, and capture what those engagements produce, then integrate it back into the customer's technical roadmap. What you add is making sure they happen at the right time, with the right scope. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer's production environment is not., • Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you've made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish., • Make the engagement self-funding. The Account Executive owns the renewal. You own the technical case for it. What you are accountable for is the work that makes the engagement worth buying again: the cost and usage optimization that pays for it, and the platform adoption you drive on the account. On a healthy account, the value you create exceeds what the customer pays for this role. The engagement is renewed annually, and your customers' decision to renew is the most honest measure of the value you've delivered. You will be measured against a 90%+ engagement renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5+ / 5), escalation responsiveness against the 4-hour SLA (target 95%+), influence on Professional Services and FDE attach, and the platform adoption you drive on your accounts, measured as accelerated consumption., • 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or hands-on technical consultant), with personal ownership of strategic relationships: QBRs, roadmap, workshops, renewals. Internal SA/DSE/CSE candidates encouraged to apply., • Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast. Breadth across a platform matters more here than depth in one corner., • Platform experience. You have run a technical platform at scale in a customer-facing role and are fluent in the build and deploy path: CI/CD pipelines, environment and preview strategy, release mechanics, and the cost and performance patterns that separate a healthy deployment from a runaway one., • Infrastructure and cloud-provider depth. Production-grade, architectural reasoning on AWS, GCP, or Azure., • Demonstrated fast ramp. You earned customer trust on an unfamiliar, technical product., • Prior production experience with Next.js and Vercel is a strong advantage. It is not a requirement and the assessment measures your ability to learn., • You optimize for the customer and can quantify outcomes. You actively create incremental value for a customer’s adoption through spend management, risk mitigation, and shape their adoption journey., • You operate with high agency across complex relationships. You steer cross-functional outcomes without formal authority, challenge flawed technical decisions without burning the relationship, and build trust fast when picking up an engagement someone else started., • Strong written communication, particularly for executive and incident contexts. You can compress a complex technical situation into a one-page executive summary shaping action and accountability., • Willing to travel approximately 4-8 times per year to customer offices for QBRs, roadmap workshops, and incident retrospectives, generally in-region., • Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.)., • Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks., • Have run an annual technical roadmap workshop or "Well-Architected Review"-style engagement with an enterprise customer., • Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated., • Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership. #J-18808-Ljbffr

My client, a well‑established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts.This role focuses on relationship management, commercial delivery, and providing high‑quality support to a diverse group of c

WHAT YOU'LL DOBuilding and maintaining strong relationships with customer stakeholders at all levelsActing as the day-to-day DHL representative based on siteManaging customer issues and escalations through to resolutionWorking closely with DHL operational and planning teams to support service delive

You will work in a management team, alongside you sit a second Customer Relationship Manager covering Willis Owen and Profile Pensions, a Customer Experience Manager who owns complaints, root cause and the voice of the customer. The partnership with the Customer Experience Manager is central: they f

Job Description Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions.

Manage customer contracts and IT service delivery, focusing on satisfaction and practice reviews.

Guest Experience Team Leader - London.Join the UK's most dynamic collection of hotels and restaurants.At Edwardian Hotels London, it's the people who create unforgettable memories for our guests.We are always looking for hospitality professionals to join our family and bring new ideas to how we can

Reporting to the Housekeeping Manager, you’ll be accountable for leading a team of Housekeeping Assistants to ensure all our guest & communal areas look and feel warm and welcoming, creating fantastic first impressions and making our visitors feel at home. Reporting to the Housekeeping Manager

You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary and will deputise for the Night Manager in their absence. Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exce

With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction. Summary of Role You will deliver Fire Sprinkler projects on time, to budget and in accor

Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards and exceeding guest expectations. Demonstrates excellent attention to detail and customer service skills.

This role will suit an inquisitive Business relationship Manager who can be the bridge the gap between IT solution providers and Projects. TRAVEL REQUIRED: *Couple of times a year to other Airbus sites and customer sites. OQOCOT delivery while managing customer expectations and requirements.

The position will focus on improving commercial performance, customer engagement, sales processes and go-to-market activity through data-driven and customer-focused initiatives. If this Sales & Marketing Project Manager - EMEA job in the UK could be of interest, please call 01582 878816 or email Ben

You will enjoy a close working relationship with the care manager, and together with your team, you will grow the business and continuously maintain and improve the service. Assist the Care Manager with the day-to-day management and smooth running of the Agency. Identify areas for improvement and wo

A small prestigious international bank is seeking a dynamic individual to assist a team of Relationship Managers.

The role holders responsibility will include driving relationships with commercial business intermediaries to build profitability through value added dales and services of commercial /SME customers. Senior Relationship Manager - Intermediaries - Real Estate London Permanent 5 days in the office - Ci

Legal Receptionist / Legal Administrator Aberdare | Office-based | Full-time Looking to build a career in law but want to get your foot in the door with the right firm? We're working with a lovely, close-knit law firm in Aberdare that is looking to welcome a Legal Receptionist / Administrator into i

Bring a minimum of one year's customer-facing experience in a fast-paced environment, such as a five-star hotel, corporate setting, or luxury venue. Show genuine passion and drive for delivering exceptional customer service. If you enjoy variety, travel and delivering outstanding customer experience

Sales Team Leader £33,000–£35,000 Basic + Uncapped Commission | Realistic OTE £60,000+ Are you an experienced Sales Team Leader who knows how to motivate, coach and develop a successful sales team? We are looking for a confident and driven Sales Team Leader to manage a team of approximately 7��

What could your day look like? Building strong working relationships with colleagues by using natural leadership skills to supervise and motivate your team.

Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

Location: Hybrid/London, NW1 Salary: London - £37,854 - £47,319 per annum / National - £34,869 - £43,586 per annum Hours: 36 per week Contract Type: Permanent Do you have the abilities to lead, inspire and make a real difference to a customers journey? We're looking for an experienced New Homes

Primarily supporting our Aviation client at Heathrow – this role is suitable for an experienced Aviation biased Civils Project Manager or Site Managers looking to progress their career to the next level. Delivering essential infrastructure services for life, while being safety first, and client an

Community Services Manager | Future Projects Location: Norwich (The Baseline Centre), with occasional travel across Norfolk Hours: Full time, 37 hours per week (subject to Four Day Week scheme following 6 months in post Contract: Permanent Salary: £33,500 pa Leave: 25 days per annum plus Bank

Production Team leader Location: Reading Shift: Night Shift Contract: 3 Month Contract Pay Rate: £17.We are currently recruiting for an experienced Production Team Leader to join our manufacturing team on a 3-month contract , working nights.This is a hands-on role that will involve leading a

Project Construction Managers in this space typically coordinate multiple workstreams, manage regulatory compliance, and ensure projects stay on schedule and within budget whilst maintaining the highest safety standards. About the opportunity This is an opportunity to register your interest in futu

Our client is currently seeking an experienced Project Manager to join their team, overseeing the successful delivery of water and utilities infrastructure projects across the North West of England. This is an excellent opportunity for an established Project Manager with a strong background in civ

Strong client-facing communication and relationship management skills. Apply today to find out more about this exciting Project Manager opportunity. We are recruiting for an experienced Project Manager to join a leading global provider of technical production services, specialising in corporate even

Role Responsibilities: Manage end-to-end supply chain and supplier sourcing projects, ensuring delivery against agreed budgets and timelines Develop project plans, manage resources and coordinate activities across multiple business functions Lead cross-functional teams and maintain relationships wit

The role: As Credit Control Team Leader, you'll play a pivotal role in overseeing the end-to-end order-to-cash process, balancing effective credit risk management with the need to support sales and maintain strong customer relationships. You'll have the opportunity to shape processes, develop your t

Duties Lead, coach and develop a team of 4 Property Managers Conduct regular 1:1s and performance reviews Build clear development plans and progression pathways Create a culture of accountability, engagement and collaboration Support recruitment, onboarding and retention initiatives Manage performan

Our clients and their customers come from diverse backgrounds and so do we.

Your new company This is your opportunity to join a community-focused housing organisation who are committed to providing high-quality homes and services for customers. You will help to ensure projects deliver value for money whilst maintaining a high standard of customer satisfaction. What you'll g

The Opportunity Reporting directly to the General Manager, you will take end-to-end ownership of a key customer manufacturing programme, acting as the principal operational point of contact and ensuring customer requirements are translated into effective manufacturing plans and successful delivery.

They are now looking for an Italian-speaking Kitchen Sales & Project Manager to take ownership of the customer journey from initial enquiry through to installation and completion. Working alongside the Market Manager, you will take the initial brief, liaise with the technical design team at Head Off

The Opportunity Are you a Project Manager who can get delayed engineering programmes back on track? We're recruiting for a Project Manager to join a specialist aerospace and defence manufacturing business delivering complex, high-value engineering products. Apply Today If you're a Project Manager

Driving excellent customer service and identifying opportunities to increase sales, profitability and customer loyalty. Working alongside your team to pick and load customer orders safely and accurately.

You will lead by example, develop and motivate your team, build strong client relationships and make sure every aspect of the guest experience is delivered to the highest standard. Build strong relationships with clients, guests and key stakeholders, responding confidently to their needs. The ideal

Ensuring the branch remains safe, compliant, well-stocked and welcoming for our customers. What You'll Be Doing Leading and developing your team to deliver excellent customer service and strong operational performance.