Customer service manager jobs in WinsfordCreate job alerts

We are currently recruiting for a Maintenance Contracts Manager for a market leading capital equipment manufacturing and service business within the FMCG Industry who install and service their equipment across sites in the UK and Ireland,This is a permanent role that has been created due to planned expansion and progressive business plan over the next 5 years. The successful candidate will have a technical background with experience in managing service contracts and interfacing with both internal stake holders and clients to ensure contracts are managed and any sales/service opportunities are explored. A proactive mindset is a must!Candidates will ideally have a technical background in mechanical / electrical engineering with experience working within automated / fast paced manufacturing environments. Experience of working on large scale production equipment is highly advantageous.This is a full time role based in Winsford working on site 37.5 hours per week .This role would ideally suit a candidate with a demonstrable maintenance background who has experience in managing after sales service contracts.Package includes 30 days leave + stats, Private Health and Dental and a great pension schemeJob DescriptionContract Ownership & GovernanceOwn full delivery of service contracts, ensuring obligations are understood, planned, and met.Support contract interpretation and alignment across internal teams.Customer Interface & Relationship ManagementAct as primary operational contact for contract customers.Lead regular customer meetings and contract reviews.Communicate service plans, progress, and performance clearly.Manage expectations proactively and escalate risks when needed.Punch List & Action ManagementOwn and manage customer punch lists and action logs.Drive timely action closure with clear accountability.Track progress against agreed timelines and priorities.Ensure punch list closure supports uptime and customer outcomes.Service Delivery CoordinationCoordinate planned maintenance, inspections, follow-up actions, and multi-visit tasks.Work with Service Coordinators and Engineers to ensure correct scheduling, execution, and closure.Protect planned work from reactive disruption and ensure delivery aligns with contract expectations.Proactive Service DevelopmentSupport the shift toward proactive service by balancing planned vs reactive work.Contribute to lifecycle contract delivery and continuous improvement.Link service activity to performance, reliability, and uptime.Use customer insight and service data to identify improvement opportunities.Internal Coordination & ReportingAct as the link between service, spares/parts, and commercial/finance teams.Maintain accurate records of contract performance, actions, and commitments.Provide structured updates on contract health, risks, and priorities.Skills and QualificationsQualified in a technical discipline (Mechanical or Electrical) with experience of working in fast paced production / FMCG environmentsExperience of managing service / maintenance contractsProactive mind setStrong communication skills both written and verbalStrong commercial awarenessWilling to travel as required to sites in the UK and Ireland.This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment AgencyTPBN1_UKTJ

More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated ‘shopkeeper’ to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise. Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential. Operational Excellence * Standards & Compliance: Ensure all operational procedures, health an...

Operational Supervisor - Attractions We're excited to welcome a new Operational Supervisor, (internally known as Duty Manager), at our Anderton Boat Lift Visitor Centre. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. Role Overview: Working across our visitor attraction, the Operational Supervisor, (Duty Manager), will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Operational Supervisor will champion the Trust's values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. Key Responsibilities • Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service for example in maintenance, retail, catering or operation of trip boats/ other., • Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working pro...

Role: Warehouse & Logistics ManagerLocation: WinsfordType: PermanentHours: Monday to FridaySalary: £40,000-£45,000 per annum We are seeking an experienced Warehouse & Logistics Manager to lead day to day warehouse operations and coordinate end-to-end logistics activities. You will be responsible for inventory accuracy, on-time dispatch, team leadership, cost control and continuous improvement to meet customer service and operational targets. The role: • Manage all warehouse operations including receiving, storage, picking, packing and dispatch, • Oversee inbound and outbound logistics, carrier management and routing to optimise costs and service levels, • Manage company drivers, including scheduling, performance oversight, compliance checks, and allocation of transport duties, • Maintain accurate inventory control and cycle count programs; investigate and resolve discrepancies, • Lead, coach and develop warehouse and logistics teams; create effective shift rotas and resource plans, • Implement and maintain Health & Safety, security and quality standards across the warehouse, • Manage budgets, cost controls and vendor relationships, drive efficiency and waste reduction, • Use WMS/ERP systems to plan workload, track performance and generate management reports and KPIs

Customer Services Manager (B2B) Location: Middlewich, Cheshire (Office Based) Salary: Up to £40,000 per annum (depending on experience) Hours: Flexible working hours covering an operational window of 8:00am – 6:00pm. Start and finish times will be agreed to support staggered team coverage. About the Role: A well-established and growing logistics business is seeking an experienced Customer Services Manager to lead a small, office-based Customer Support team. This is an exciting opportunity to join a forward-thinking organisation that is investing heavily in the latest AI-driven technologies while continuing to expand its customer portfolio. Reporting to the Head of Control Centre, you will oversee the day-to-day delivery of customer support operations, ensuring excellent service levels across a diverse B2B client base. You will also play a key role in driving process improvements through the implementation of new technologies and reporting platforms. Key Responsibilities: Manage and lead a small Customer Support team within a busy control centre environment. Oversee all day-to-day customer interactions and account management. Ensure accurate order management and timely resolution of customer queries and exceptions. Monitor and report on KPIs, forecasts and performance metrics. Produce management information (MI) reports for both internal stakeholders and customers. Lead the implem...

Seeking a Duty Manager for visitor centre operations, responsible for safe and efficient site management, team leadership, and customer service to enhance visitor experience and revenue.

Internal Sales Engineer Water Treatment Pumps | Northwich £35,000 + Benefits Short Summary: An excellent opportunity for an ambitious and commercially minded Internal Sales Engineer to join a successful and well-established engineering business based in Northwich. This is a relationship-focused role supporting existing customers across the industrial, water treatment and process sectors. Youll work closely with customers to maximise opportunities within existing accounts chasing quotations, analysing customer spend, arranging site visits and ensuring opportunities dont slip through the net. There is no cold calling involved. This role would suit someone with an engineering background, degree calibre education, or ideally some knowledge of pumps, dosing systems or water treatment equipment. The Company: Hugely successful process engineering company who pride themselves on their employees. Youll join a business that offers excellent training, development and long-term career opportunities. Most of the team have been with the company for 10+ years. The company continually reinvests profits to improve systems, support and employee experience. They hold various accreditations including ISO 9001, ISO 14001 and OHSAS 18001. A stable, supportive and growing business with an excellent reputation in the market. The Role: Managing and developing relationships with existing customers. Chasing quotations and following up on sales opportunities. Analysing customer spend and identifying growth opportunities within accounts. Coordinating and arranging customer site visits where required. Ensuring enquiries and smaller opportunities are proactively managed and converted. Supporting customers with technical and commercial enquiries relating to water treatment pumps and associated equipment. Working closely with internal teams to deliver excellent customer service. This is an office-based role in Northwich with occasional customer visits. The Ideal Candidate: Degree calibre or technically minded with an engineering background. Experience in internal sales, technical sales, customer support or account management would be advantageous. Any knowledge of pumps, dosing systems, water treatment or industrial/process equipment would be highly desirable. Commercially aware, organised and proactive. Strong communication and relationship-building skills. Keen to develop within a growing engineering business. What You Get: £35,000 basic salary Competitive benefits package Full training and ongoing support Career development opportunities Stable and supportive working environment The Process: For an immediate interview, click the APPLY NOW button below or contact Jon at JS Selection on 0161 452 2322. JS Selection specialises in recruitment across the Environmental, Water Treatment and Engineering sectors, including Sales Engineer, Internal Sales, Service Engineer, Account Manager and Operations roles. Due to the high volume of applications, we may not be able to respond to every applicant individually. If you have not heard from us within one week, unfortunately your application has not been successful on this occasion. Your details will be retained and you may be contacted regarding future suitable opportunities. TPBN1_UKTJ

We are currently recruiting for a Service Contracts Manager for a market leading capital equipment manufacturing and service business within the FMCG Industry who install and service their equipment across sites in the UK and Ireland, This is a permanent role that has been created due to planned expansion and progressive business plan over the next 5 years. The successful candidate will have a technical background with experience in managing service contracts and interfacing with both internal stake holders and clients to ensure contracts are managed and any sales/service opportunities are explored. A proactive mindset is a must! Candidates will ideally have a technical background in mechanical / electrical engineering with experience working within automated / fast paced manufacturing environments. Experience of working on large scale production equipment is highly advantageous. This is a full time role based in Winsford working on site 37.5 hours per week. This role would ideally suit a candidate with a demonstrable maintenance background who has experience in managing after sales service contracts. Package includes 30 days leave + stats, Private Health and Dental and a great pension scheme Job Description Contract Ownership & Governance Own full delivery of service contracts, ensuring obligations are understood, planned, and met. Support contract interpretation and alignment across internal teams. Customer Interface & Relationship Management Act as primary operational contact for contract customers. Lead regular customer meetings and contract reviews. Communicate service plans, progress, and performance clearly. Manage expectations proactively and escalate risks when needed. Punch List & Action Management Own and manage customer punch lists and action logs. Drive timely action closure with clear accountability. Track progress against agreed timelines and priorities. Ensure punch list closure supports uptime and customer outcomes. Service Delivery Coordination Coordinate planned maintenance, inspections, follow-up actions, and multi-visit tasks. Work with Service Coordinators and Engineers to ensure correct scheduling, execution, and closure. Protect planned work from reactive disruption and ensure delivery aligns with contract expectations. Proactive Service Development Support the shift toward proactive service by balancing planned vs reactive work. Contribute to lifecycle contract delivery and continuous improvement. Link service activity to performance, reliability, and uptime. Use customer insight and service data to identify improvement opportunities. Internal Coordination & Reporting Act as the link between service, spares/parts, and commercial/finance teams. Maintain accurate records of contract performance, actions, and commitments. Provide structured updates on contract health, risks, and priorities. Skills and Qualifications Ideally qualified in a technical discipline (Mechanical or Electrical) with experience of working in fast paced production / FMCG environments Experience of managing service / maintenance contracts Proactive mind set Strong communication skills both written and verbal Strong commercial awareness Willing to travel as required to sites in the UK and Ireland. This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency TPBN1_UKTJ

A growing organisation based in Teddington is looking for an experienced Customer Service Manager. Customer Service Manager (Housing). This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and re

Junior Account Manager (Admin, Customer Service Backgrounds Welcome) Bristol (Office-Based) Full-time · Permanent · Monday - Friday £26,000 per year+ bonuses About Us Business Show Media is part of one of the world’s largest business event series, delivering high-impact exhibitions that empower

Location: Remote/Kings Hill, Kent Salary/package: From £35,646 Contract type: Permanent Hours: Full time, 37 hours per week LASER Energy have an exciting opportunity for an experienced Customer Service Manager to lead, develop and inspire our customer service teams, ensuring exceptional service del

Manages customer service operations, including team leadership, claims management, and financial performance, ensuring excellent service and compliance.

Manufacturing company seeks a Customer Service Assistant Manager in Tamworth to support the Customer Service Operations Manager in leading the department and ensuring exceptional customer experience.

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Dexerto is seeking a Senior Account Manager to own and lead the delivery and execution of content and media campaigns within our Integrated Marketing team. As a senior member of the customer success team, you'll own key client relationships, drive best practices across our operations, and work colla

Customer Support team you will represent the Customer in all product and feature development discussions. Customer Support team, you are an integral part of our client's customer-first mindset. Your understanding of what their customers want and.

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish or Nowegian Speaking Customer Service Advisor as soon as possible. We would highly recommend this role and the company to anyone with a customer service background. Set an example

Results-driven and resilient, the candidate will be customer-focused, organised, and able to manage multiple priorities while working both independently and as part of a team. With a proven track record of success globally, we are the recruitment partner of choice to many blue chip, medium and sma

Dexerto is seeking a Senior Account Manager to lead the delivery and execution of content and media campaigns within our Integrated Marketing team. As a senior member of the customer success team, you'll take ownership of key client relationships while mentoring junior team members and driving best

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You must have a customer service background. The company is extremely team focused, which translates to their blue-chip cus

Build strong cross-functional relationships to ensure excellent customer service and commercial alignment. Identify and pursue new customer opportunities in foodservice, wholesale, and end-user channels (20%). Strong experience managing NPD projects and customer development initiatives.

Unser Portfolio umfasst Lösungen für IT Operations, Endpoint Management, IT Security und Service Management.

PR Account Manager, fully remote, with regular trips to the Channel Islands, so you can be based anywhere in the UK. We are looking for a PR Account Manager for a fabulous agency. You must have experience and/or working knowledge of business, particularly tourism and general b2b/b2c services that op

Accurately document customer interactions to improve service quality and internal processes. Customer service experience is preferred but not mandatory; we value a positive attitude and readiness to learn. Dutch Speaking Customer Service Advisor.

We're delighted to be working with one of the UK's leading medical communications agencies, seeking an Account Manager or Senior Account Manager to join their dedicated and expanding team. Take ownership of effective management and adherence to budgets and timelines, liaising in a timely, clear and

You will recruit, develop, and manage high-performing channel partners, enabling them to deliver managed services, cloud-based solutions, and value-added offerings to end customers. Support partners in customer-facing engagements, helping to shape solution architecture and ensure customer satisfacti

Drive continuous improvement across processes, systems, and service delivery. Commercial insurance knowledge with a solid grasp of broking workflows and service expectations.

General / Operations Manager - Nutraceutical Industry. A global business that specialises in vitamins/supplements is looking for an Operations Manager to develop and drive its UK offering. Driving sales and customer engagement through multiple channels.

Senior Shopify Project & Account Manager.

Truly customer-centred thinking with a passion to deliver the best possible technical standards to customers. As a trusted advisor, facilitator and problem-solver, this role must ensure that customers achieve their technical goals and realise value from their use of Tokens Open Banking products and

Previous experience customer service experience. Customer Service Advisor who is fluent in Swedish. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

Work closely with internal teams, such as operations, finance, marketing and customer service, to ensure the smooth delivery of products/services to clients. Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both

Regional Account Manager (Field-Based).

Our client a national affordable housing organisation requires a Senior Operations Property Manager to join there expanding property services team to manage and lead a team of surveying staff to manage the stock of their affordable housing portfolio. Developing and sustaining long term strategic rel

Customer Service Advisor who is fluent in Hungarian. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. Taking inbound customer service calls.

You will be part of a collaborative UK team, working alongside other Regional Account Managers and the UK Country Manager. As an Androlabs Regional Account Manager, you will play a crucial role in driving the growth of our prescription medicine portfolio. Regional Account Manager (North & North West

Delivering a great customer experience for Swedish based customers both via email and on the telephone. Previous experience customer service experience. Customer Service Advisor who is fluent in German.

As a Senior Account Manager, you will have an extensive portfolio of products to help you identify valuable solutions for your customers including Pay Per Click, SEO and Agency Social; as well as Yell. Nurturing relationships with key stakeholders within the wider business, including DAD’s, KAD’

Identify, approach and onboard new resellers, MSPs, MSSPs and other service providers.

Are you a Bid Coordinator or Bid Manager, with public sector experience?. Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Service

The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. You will provide customers with status updates of open tickets a

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment. The Service Coordinator is responsible for the care delivered, demonstrating critical thinking and skil

Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence. Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contr

Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, prov

As the Account Manager, you will manage client relationships and service delivery for a portfolio of. Ensuring smooth, efficient and on-time service delivery. Key responsibilities for the Account Manager:.

Are you a Bid Coordinator or Bid Manager looking for a new challenge?. Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Services.

Dexerto is seeking a Senior Account Manager to lead the delivery and execution of content and media campaigns within our Integrated Marketing team. As a senior member of the customer success team, you'll take ownership of key client relationships while mentoring junior team members and driving best

Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, prov