Customer service team leader jobs in HorleyCreate job alerts

Closing date: 28-10-2025 Customer Team Leader Location: The Star PH, Wych Hill, Woking, GU22 0EU Pay: £13.99 per hour Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shifts Why Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

Store Manager - Fashion Retail | Crawley | Fashion Retail | Up to £35000 + Bonus & Excellent Benefits Are you a passionate leader with a flair for fashion and customer experience? We're looking for an experienced Store Manager to join a thriving retail brand in Crawley. If you're commercially driven, love motivating teams, and thrive in a fast-paced environment, this could be your next big career move. The Role: As Store Manager, you'll take full ownership of the store's operations, driving sales, motivating your team, and delivering an exceptional shopping experience. You'll be responsible for achieving KPIs, managing budgets, and leading from the front. Key Responsibilities: * Lead, coach, and inspire your team to deliver top-tier customer service * Maximise sales and drive store performance through KPI management * Maintain high standards of visual merchandising and store presentation * Foster a positive and engaging team culture * Manage all day-to-day store operations efficiently and effectively What We're Looking For: * Previous retail management experience (Store Manager or Assistant Manager level) * Proven track record of delivering against KPIs and driving store success * Experience in fashion, accessories, or lifestyle retail * Strong leadership skills with the ability to motivate and inspire a team * Commercially aware, customer-focused, and results-driven Personal Attributes: * Confident, ambitious, and energetic * Strong interpersonal and communication skills * Passionate about retail and delivering outstanding service * Positive, hands-on leader who leads by example What's in it for you? * Competitive salary of up to £35,000 * Bonus scheme and great benefits package * Staff discount and lifestyle perks * Clear career development and progression opportunities * A fun, dynamic, and fashion-forward working environment Apply now with your most up-to-date CV to take the next step in your retail career! BBBH34652

Premium Finance Underwriter Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are recruiting for a Premium Finance Underwriter to join our wider Underwriting team. You will provide support on implementing esure’s strategy to optimise customer outcomes and profit for the premium finance product. If you have experience in an Underwriting role and knowledge of Insurance or wider Financial Services products this could be a great role for you. What you’ll do: • Input into our projects / programmes related to Premium Finance product whilst also providing input to the development and delivery of our product roadmaps., • Maintain and grow your understanding of the current and emerging opportunities and risks of Premium Finance products., • Build strong relationships with departments across the business (especially with our claims department) to enable provision of effective repair/replace and claim defence strategies., • Work with Pricing to assess and gain an understanding of the impact, risks and opportunities presented by developments within Premium Finance and our other key insurance products., • Maintain an appropriate underwriting footprint via appropriate pricing, aggregator filters, underwriting rules., • Devise rules and analyse output of underwriting tools to detect and remove unwanted, suspicious and potentially fraudulent business at the ‘front door’., • Great underwriting experience with knowledge of either insurance or wider financial services products., • Any experience with premium finance products or a credit type background would be advantageous but not essential., • Experience of using products and propositions to drive customer appeal and loyalty., • Ability to identify and anticipate potential business opportunities, risks and threats., • You will be inquisitive and strive to understand what data is telling us to in order for our business to make informed decisions., • You’ll start with an introductory call with one of our Recruitment Partners. This is a ‘get to know you session’ and for you to explore the position in more detail., • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’re looking for Customer Team Leaders to join our team at Co-op. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Support Team Leader to head up the team in the UK head office!. Candidates who currently are a Customer Support Team Leader, Service T. Mentor and train the Customer Service team to meet expected service st

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’re looking for Customer Team Leaders to join our team at Co-op. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

Support Team Leader / Service Manager5 Bed Supported LivingScarborough, YO12Learning disabilities, mental health needs, complex needs, and some mobility issuesSalary/Hours: 30 hours (£30,000 - Pro-Rata) We are looking for a motivated and experienced Support Team Leader / Service Manager to oversee

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and pe

Support Team Leader / Service Manager North Tyneside - NE28/NE29 6 Bed Supported Living Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £28,000 - £30,000 per annum We are looking for a motivated and experienced Support Team Leader / Service Manager to

What you’ll doFriendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations<

Proven experience in a sales or service leadership role, ideally within estate agency, conveyancing, or property services. What will you be doing as Customer Onboarding Specialist Team Leader. Get notified about new Customer Team Lead jobs in.

What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations Develop your teams capabilities through coaching an

We are seeking a motivated and detail-oriented Customer Quotes and Claims Team Leader to oversee our quotes and claims. Your leadership will be crucial in maintaining customer satisfaction and optimising our revenue. Conduct screening calls to confirm the accuracy of customer information and ensure

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As

The Customer Service Team Leader ensures the smooth running of daily operations within the Customer Service team. Gather, analyse, and report on customer feedback, complaints, and team performance metrics, providing insights to the Customer Service Manager and leadership. Understands how customer se

As a Jigsaw Customer Services Team Leader, you will play a crucial role in ensuring exceptional customer experiences across various touchpoints. Handle customer returns, making decisions beneficial for both the customer and the business, while alerting the Customer Experience Manager of any potentia

Proven experience leading or supervising a customer service team. Lead and support the customer service team, ensuring everyone is motivated, productive, and well looked after. Customer Service and Management.

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As

As a Customer Support Team Leader, you will be responsible for leading a team of support agents in London and other countries remotely, ensuring high levels of customer satisfaction, resolving client issues efficiently, and maintaining exceptional service standards across all support channels. Foste

We are looking for a highly motivated Team Manager to ensure that all consultants deliver an exceptional level of outbound & inbound customer service to the key customers on behalf of the client, and that all operational procedures are achieved. All of our team are empowered to make decisions and en

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challe

Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making. Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service

As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Support the People & Service Manager to empower the team within store to deliver for the customer by always putting c

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and pe

You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year working shifts, where appropriate and

Formal training or certification in customer service, contact centre operations, or team leadership. We’re looking for a hands-on people leader to manage a busy customer service team. You’ll lead a team of 8 Customer Service Representatives, working closely with them on calls, emails, and webcha

We are looking for a motivated and experienced Support Team Leader / Service Manager to oversee our 5 bed supported living service in Scarborough. Support Team Leader / Service Manager. Strong leadership and team development skills.

We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re–stocking shelves and cleaning up spillages. As

Managing & motivating a team of around 7 people to work alongside the relevant FirstPort teams to deliver accurate financial reporting, resolving queries and ensuring a high quality service in a timely fashion. Job Role: Service Charge Accountant Team Leader. Liaise effectively with auditors to deli

By balancing hands on involvement with leadership, the Team Leader ensures the team consistently delivers high quality service, compliance with vendor and customer requirements, and meaningful reporting, playing an integral role in supporting CDW’s hardware break-fix and warranty customers. The Te

As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Support the People & Service Manager to consistently delight customers through delivering the best customer journey a

We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers. As a Checkout Team Leader you’re the driving force behind our Checkout team and as part of your role you will:. Create a team that delivers outstanding, friendly and helpful servic

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As

As a line manager/team leader you will be required to manage a team of staff ensuring support and guidance is provided to both staff and service users in our 24hr Independent Living Communities. Team Leader – Personal Support Service. You will be responsible for ensuring CQC regulations and guidan

As a Jigsaw Customer Services Team Leader, you will play a crucial role in ensuring exceptional customer experiences across various touchpoints. Minimise business losses by investigating fully and seeking support from the Team Leader/Customer Experience Manager and completing logs which are required

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As

At Service Express, our Operations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. You’ll play a key role in shaping the performance and culture of a 24/7 operations t

What will you be doing as Customer Onboarding Specialist Team Leader. Proven experience in a sales or service leadership role, ideally within estate agency, conveyancing, or property services. Step up as deputy for the Team Manager when required to maintain strong leadership and continuity.

At Tool Connection we pride ourselves on offering the best customer service and after care to our customers and their clients. We are searching for a customer focused, dynamic, well organized, confident, and technically minded Product Service Manager to lead the newly structured Service and Product

Our client is a leading IP firm in the UK who are in search for a Client Service Team Leader to join their team in Cambridge. The main purpose of the role is to oversee the work of client service teams, providing instructions and guidance as necessary to ensure that all work is carried out efficient

My client is looking for an experienced and motivated Service Team Leader to take charge of our service operations and lead a skilled team of engineers and service staff. As Service Team Leader, you will be responsible for coordinating and supervising the workshop and field service teams to ensure a

As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Support the People & Service Manager to empower the team within store to deliver for the customer by always putting c

We are looking for a motivated and experienced Support Team Leader / Service Manager to oversee our 11-bed supported living service in York. Support Team Leader / Service Manager York (YO31) | Supported Living (11-bed flats model) Learning disabilities, mental health needs, complex needs, and some m

As our Customer Care Team Leader, you’ll play a key role in keeping our customer service department running smoothly and efficiently every day. Proven experience leading or supervising a customer service team. Lead and support the customer service team, ensuring everyone is motivated, productive,

Resolve all customer enquiries via telephone and email, taking a proactive approach to customer care and ensuring high customer satisfaction. Achieve individual and team performance indicators and service delivery plans, using quality monitoring, 1‑2‑1s, appraisals and team meetings. Provide gen

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and pe

This is an opportunity to work as part of the Customer Service team, helping to ensure that contact centre performance targets are met, team members are trained and motivated, and day-to-day operational demands are managed effectively. We are currently recruiting for a Customer Service Team Manager

Whatever your ambition, we’ve got a role for you!.Your working pattern will be 7.Colleague discount – up to 25% depending how long you’ve been with us.A competitive salary that we review every year.A discretionary bonus scheme depending on your role and our business performance.A commission sc