Account Manager- Facilities Management
15 days ago
Birmingham
Account Manager / Site Lead – Facilities Management Location: Birmingham Salary: Competitive + Car Allowance + Bonus + Benefits Are you a natural leader with a passion for creating exceptional environments? We’re looking for an experienced Account Manager / Site Lead to oversee the full delivery of hard and soft FM services for one of the Midlands’ most iconic, high-footfall visitor destinations. This is no ordinary site — it’s a dynamic, public-facing environment that blends manufacturing, hospitality, retail and experience all in one place. It demands a hands-on leader with the confidence to manage complexity, engage with multiple stakeholders, and deliver service excellence that truly enhances the visitor experience. The Opportunity: As the Account Manager / Site Lead, you’ll take overall responsibility for: • End-to-end FM delivery across hard and soft services, ensuring operational excellence every day., • Full P&L ownership, driving commercial performance, value, and innovation., • Leading and motivating on-site teams to deliver outstanding service in a fast-paced, customer-centric setting., • Building strong, trusted relationships with senior stakeholders and service partners., • Overseeing compliance, health & safety, and statutory obligations with meticulous attention to detail., • Driving continuous improvement, sustainability initiatives, and best practice across all service lines. About You: You’ll thrive in this role if you are: • A proven FM leader with experience managing large, complex or public-facing sites., • Commercially astute, with strong financial management and P&L accountability., • A confident communicator who builds credibility at all levels — from boardroom to front line., • Passionate about people, standards, and creating memorable customer experiences., • Highly organised, proactive, and comfortable balancing strategic thinking with operational delivery. What’s in It for You: • The autonomy to run a flagship account and truly make your mark., • A forward-thinking employer that values innovation, inclusion, and professional growth., • A visible leadership role where your decisions directly impact client success and customer experience. If you’re ready to lead a high-profile, fast-moving site that never stands still — this is your opportunity to take centre stage in one of the most exciting FM environments in the UK. 📩 Apply now to learn more and take the next step in your FM leadership journey.