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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What you'll do: • Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function., • Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy., • Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field., • Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance., • Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc., • Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group., • Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time., • Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions., • Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working., • Support senior leadership in the live response to major incidents or crises., • Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response., • Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function., • Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring:, • You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds., • Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business., • Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them., • Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements., • Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience., • Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business., • Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success., • Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework., • Calm under pressure and can execute clear command and control measures in stressful situations., • CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Description \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. \n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. \n Key responsibilities include: \n Maximise profit: \n\n • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.\n, • Focus on delivering great availability and cost controls through excellent processes.\n, • Create a culture of sell a £, save a £ to maximise store sales and profit.\n, • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.\n, • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.\n, • Foster an inclusive culture where everyone can be their best at work.\n, • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.\n, • Manage the team effectively using performance processes and continuous conversations.\n\n \n Doing the right processes and doing them right: \n\n • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.\n, • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.\n, • Ensure all cash handling and security policies and processes are fully implemented in the store.\n, • Deliver the best digital service by implementing all One Best Way processes in the store through the team.\n, • Ensure legal compliance across all areas to minimise any risk to the business.\n, • Lead by example to get the best from the team and provide the best service to customers.\n, • Be approachable and respectful to customers and colleagues.\n, • Work together with enthusiasm and take action to reduce waste.\n, • Show consideration for the business and its people.\n, • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.\n, • Communicate effectively, having regular conversations and listening to understand.\n, • Plan in advance, prioritising key tasks and activities.\n, • Set the pace of the team by being hands-on to deliver a great store.\n, • Solve problems by making the right decisions for the store.\n, • Coach the team by asking the right questions to drive performance and help them be their best.\n, • Delegate tasks at the right time to the right colleagues.\n, • Proven experience in a retail management role.\n, • Strong leadership and team management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage priorities.\n, • Customer-focused with a passion for delivering outstanding service.\n, • Strong problem-solving and decision-making abilities.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 33 days holiday (including Bank Holidays).\n, • Christmas vouchers – increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n \n

Description \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. \n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. \n Key responsibilities include: \n Maximise profit: \n\n • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.\n, • Focus on delivering great availability and cost controls through excellent processes.\n, • Create a culture of sell a £, save a £ to maximise store sales and profit.\n, • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.\n, • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.\n, • Foster an inclusive culture where everyone can be their best at work.\n, • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.\n, • Manage the team effectively using performance processes and continuous conversations.\n\n \n Doing the right processes and doing them right: \n\n • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.\n, • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.\n, • Ensure all cash handling and security policies and processes are fully implemented in the store.\n, • Deliver the best digital service by implementing all One Best Way processes in the store through the team.\n, • Ensure legal compliance across all areas to minimise any risk to the business.\n, • Lead by example to get the best from the team and provide the best service to customers.\n, • Be approachable and respectful to customers and colleagues.\n, • Work together with enthusiasm and take action to reduce waste.\n, • Show consideration for the business and its people.\n, • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.\n, • Communicate effectively, having regular conversations and listening to understand.\n, • Plan in advance, prioritising key tasks and activities.\n, • Set the pace of the team by being hands-on to deliver a great store.\n, • Solve problems by making the right decisions for the store.\n, • Coach the team by asking the right questions to drive performance and help them be their best.\n, • Delegate tasks at the right time to the right colleagues.\n, • Proven experience in a retail management role.\n, • Strong leadership and team management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage priorities.\n, • Customer-focused with a passion for delivering outstanding service.\n, • Strong problem-solving and decision-making abilities.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 33 days holiday (including Bank Holidays).\n, • Christmas vouchers – increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n \n

Description \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. \n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. \n Key responsibilities include: \n Maximise profit: \n\n • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.\n, • Focus on delivering great availability and cost controls through excellent processes.\n, • Create a culture of sell a £, save a £ to maximise store sales and profit.\n, • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.\n, • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.\n, • Foster an inclusive culture where everyone can be their best at work.\n, • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.\n, • Manage the team effectively using performance processes and continuous conversations.\n\n \n Doing the right processes and doing them right: \n\n • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.\n, • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.\n, • Ensure all cash handling and security policies and processes are fully implemented in the store.\n, • Deliver the best digital service by implementing all One Best Way processes in the store through the team.\n, • Ensure legal compliance across all areas to minimise any risk to the business.\n, • Lead by example to get the best from the team and provide the best service to customers.\n, • Be approachable and respectful to customers and colleagues.\n, • Work together with enthusiasm and take action to reduce waste.\n, • Show consideration for the business and its people.\n, • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.\n, • Communicate effectively, having regular conversations and listening to understand.\n, • Plan in advance, prioritising key tasks and activities.\n, • Set the pace of the team by being hands-on to deliver a great store.\n, • Solve problems by making the right decisions for the store.\n, • Coach the team by asking the right questions to drive performance and help them be their best.\n, • Delegate tasks at the right time to the right colleagues.\n, • Proven experience in a retail management role.\n, • Strong leadership and team management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage priorities.\n, • Customer-focused with a passion for delivering outstanding service.\n, • Strong problem-solving and decision-making abilities.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 33 days holiday (including Bank Holidays).\n, • Christmas vouchers – increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n \n

Description \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. \n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. \n Key responsibilities include: \n Maximise profit: \n\n • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.\n, • Focus on delivering great availability and cost controls through excellent processes.\n, • Create a culture of sell a £, save a £ to maximise store sales and profit.\n, • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.\n, • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.\n, • Foster an inclusive culture where everyone can be their best at work.\n, • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.\n, • Manage the team effectively using performance processes and continuous conversations.\n\n \n Doing the right processes and doing them right: \n\n • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.\n, • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.\n, • Ensure all cash handling and security policies and processes are fully implemented in the store.\n, • Deliver the best digital service by implementing all One Best Way processes in the store through the team.\n, • Ensure legal compliance across all areas to minimise any risk to the business.\n, • Lead by example to get the best from the team and provide the best service to customers.\n, • Be approachable and respectful to customers and colleagues.\n, • Work together with enthusiasm and take action to reduce waste.\n, • Show consideration for the business and its people.\n, • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.\n, • Communicate effectively, having regular conversations and listening to understand.\n, • Plan in advance, prioritising key tasks and activities.\n, • Set the pace of the team by being hands-on to deliver a great store.\n, • Solve problems by making the right decisions for the store.\n, • Coach the team by asking the right questions to drive performance and help them be their best.\n, • Delegate tasks at the right time to the right colleagues.\n, • Proven experience in a retail management role.\n, • Strong leadership and team management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage priorities.\n, • Customer-focused with a passion for delivering outstanding service.\n, • Strong problem-solving and decision-making abilities.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 33 days holiday (including Bank Holidays).\n, • Christmas vouchers – increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n \n

Description \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. \n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. \n Key responsibilities include: \n Maximise profit: \n\n • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.\n, • Focus on delivering great availability and cost controls through excellent processes.\n, • Create a culture of sell a £, save a £ to maximise store sales and profit.\n, • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.\n, • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.\n, • Foster an inclusive culture where everyone can be their best at work.\n, • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.\n, • Manage the team effectively using performance processes and continuous conversations.\n\n \n Doing the right processes and doing them right: \n\n • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.\n, • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.\n, • Ensure all cash handling and security policies and processes are fully implemented in the store.\n, • Deliver the best digital service by implementing all One Best Way processes in the store through the team.\n, • Ensure legal compliance across all areas to minimise any risk to the business.\n, • Lead by example to get the best from the team and provide the best service to customers.\n, • Be approachable and respectful to customers and colleagues.\n, • Work together with enthusiasm and take action to reduce waste.\n, • Show consideration for the business and its people.\n, • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.\n, • Communicate effectively, having regular conversations and listening to understand.\n, • Plan in advance, prioritising key tasks and activities.\n, • Set the pace of the team by being hands-on to deliver a great store.\n, • Solve problems by making the right decisions for the store.\n, • Coach the team by asking the right questions to drive performance and help them be their best.\n, • Delegate tasks at the right time to the right colleagues.\n, • Proven experience in a retail management role.\n, • Strong leadership and team management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage priorities.\n, • Customer-focused with a passion for delivering outstanding service.\n, • Strong problem-solving and decision-making abilities.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 33 days holiday (including Bank Holidays).\n, • Christmas vouchers – increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n \n

Description \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. \n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. \n Key responsibilities include: \n Maximise profit: \n\n • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.\n, • Focus on delivering great availability and cost controls through excellent processes.\n, • Create a culture of sell a £, save a £ to maximise store sales and profit.\n, • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.\n, • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.\n, • Foster an inclusive culture where everyone can be their best at work.\n, • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.\n, • Manage the team effectively using performance processes and continuous conversations.\n\n \n Doing the right processes and doing them right: \n\n • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.\n, • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.\n, • Ensure all cash handling and security policies and processes are fully implemented in the store.\n, • Deliver the best digital service by implementing all One Best Way processes in the store through the team.\n, • Ensure legal compliance across all areas to minimise any risk to the business.\n, • Lead by example to get the best from the team and provide the best service to customers.\n, • Be approachable and respectful to customers and colleagues.\n, • Work together with enthusiasm and take action to reduce waste.\n, • Show consideration for the business and its people.\n, • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.\n, • Communicate effectively, having regular conversations and listening to understand.\n, • Plan in advance, prioritising key tasks and activities.\n, • Set the pace of the team by being hands-on to deliver a great store.\n, • Solve problems by making the right decisions for the store.\n, • Coach the team by asking the right questions to drive performance and help them be their best.\n, • Delegate tasks at the right time to the right colleagues.\n, • Proven experience in a retail management role.\n, • Strong leadership and team management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage priorities.\n, • Customer-focused with a passion for delivering outstanding service.\n, • Strong problem-solving and decision-making abilities.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 33 days holiday (including Bank Holidays).\n, • Christmas vouchers – increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n \n

Description \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. \n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. \n Key responsibilities include: \n Maximise profit: \n\n • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.\n, • Focus on delivering great availability and cost controls through excellent processes.\n, • Create a culture of sell a £, save a £ to maximise store sales and profit.\n, • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.\n, • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.\n, • Foster an inclusive culture where everyone can be their best at work.\n, • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.\n, • Manage the team effectively using performance processes and continuous conversations.\n\n \n Doing the right processes and doing them right: \n\n • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.\n, • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.\n, • Ensure all cash handling and security policies and processes are fully implemented in the store.\n, • Deliver the best digital service by implementing all One Best Way processes in the store through the team.\n, • Ensure legal compliance across all areas to minimise any risk to the business.\n, • Lead by example to get the best from the team and provide the best service to customers.\n, • Be approachable and respectful to customers and colleagues.\n, • Work together with enthusiasm and take action to reduce waste.\n, • Show consideration for the business and its people.\n, • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.\n, • Communicate effectively, having regular conversations and listening to understand.\n, • Plan in advance, prioritising key tasks and activities.\n, • Set the pace of the team by being hands-on to deliver a great store.\n, • Solve problems by making the right decisions for the store.\n, • Coach the team by asking the right questions to drive performance and help them be their best.\n, • Delegate tasks at the right time to the right colleagues.\n, • Proven experience in a retail management role.\n, • Strong leadership and team management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage priorities.\n, • Customer-focused with a passion for delivering outstanding service.\n, • Strong problem-solving and decision-making abilities.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 33 days holiday (including Bank Holidays).\n, • Christmas vouchers – increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n \n

Description \n As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. \n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. \n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. \n Key responsibilities include: \n Maximise profit: \n\n • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.\n, • Focus on delivering great availability and cost controls through excellent processes.\n, • Create a culture of sell a £, save a £ to maximise store sales and profit.\n, • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.\n, • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.\n, • Foster an inclusive culture where everyone can be their best at work.\n, • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.\n, • Manage the team effectively using performance processes and continuous conversations.\n\n \n Doing the right processes and doing them right: \n\n • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.\n, • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.\n, • Ensure all cash handling and security policies and processes are fully implemented in the store.\n, • Deliver the best digital service by implementing all One Best Way processes in the store through the team.\n, • Ensure legal compliance across all areas to minimise any risk to the business.\n, • Lead by example to get the best from the team and provide the best service to customers.\n, • Be approachable and respectful to customers and colleagues.\n, • Work together with enthusiasm and take action to reduce waste.\n, • Show consideration for the business and its people.\n, • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.\n, • Communicate effectively, having regular conversations and listening to understand.\n, • Plan in advance, prioritising key tasks and activities.\n, • Set the pace of the team by being hands-on to deliver a great store.\n, • Solve problems by making the right decisions for the store.\n, • Coach the team by asking the right questions to drive performance and help them be their best.\n, • Delegate tasks at the right time to the right colleagues.\n, • Proven experience in a retail management role.\n, • Strong leadership and team management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage priorities.\n, • Customer-focused with a passion for delivering outstanding service.\n, • Strong problem-solving and decision-making abilities.\n, • 15% discount in all Iceland and The Food Warehouse stores.\n, • 33 days holiday (including Bank Holidays).\n, • Christmas vouchers – increasing with length of service.\n, • Refer a Friend scheme.\n, • Christmas saving schemes.\n, • Long service awards.\n, • Option to join a healthcare plan.\n, • Grocery Aid for free and confidential financial, emotional and practical support.\n, • Clear career pathways with opportunities for development and progression.\n \n

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER YOU'LL BE, • Responsible for Shift Managers and Crew, • Supporting the delivery of perfect burgers and fries, • Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • Leading from the front, you will be hands on working with the team on the line and on floor with customers, • Responsible for supporting your General Manager and delivering store results, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Running smooth day to day operations, thinking about long term plans, • Always leading with our values, • Developing your team to ensure there is a strong talent pipelineAS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer serviceINCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a passionate and innovative Product Manager with Agile expertise to join our PSG MDP Revenue Credit Teaming squad. Partner Services Group (PSG) is an integral part of BCG’s worldwide Finance organization and provides a wide range of services to our Managing Directors and Partners (MDPs). PSG manages a wide variety of dimensions related to MDP evaluation, compensation, and equity programs. Revenue Credits (RC) & Management Credits (MC) are a key part of MDP compensation at BCG. It is the currency we use to recognize MDP’s commercial roles and capabilities & internal roles that drive impact. They are critical of both how MDP performance is evaluated and how BCG’s core businesses are measured. The Global Product Manager for the MDP Teaming squad must be a customer-centric team member within the PSG product portfolio, who enjoys working with teams to deliver exceptional products to internal customers. In collaboration with the Product Owner and other team members, you will be an impactful, quality-focused member of an agile squad responsible for the implementation of enhancements, processes and policies in support of the compensation process of BCG’s Managing Director and Partner (MDP) group. This role on the MDP Teaming squad is responsible for assisting the team with requirements discovery, backlog refinement, feature documentation, user support, and quality assurance. You will also represent the voice of our customers and make sure that the squad members understand users' needs and preferences. You will support the product team in user story development and functional testing to continuously release improvements to our platform and build new capabilities. You will help triage and investigate escalated issues and work with the development team to remedy and deliver fixes when required. Success will require this individual to be adaptable, with the ability to succeed both as a team member and as an individual contributor. The ability to be self-driven/organizing is also critical to be successful in this position. • Analyzing and breaking down problem statements, uncovering requirements, applying good judgment and independent creative thinking to constructively address business challenges and proactively identifying solutions, • Understanding the overall business needs for work being requested to help the Product Owner to prioritize work of highest value each sprint, • Facilitating requirement discovery sessions with senior users to understand the business context, user intent, solution objectives, and expected impact, • Effectively translating business requirements into technical criteria for the development team and vice versa, ensuring user stories are well-defined with clear acceptance criteria, • Maintaining clear, up-to-date documentation of user stories, workflows, and product changes, • Ensuring that features meet business needs and conducting user acceptance testing (UAT), coordinating with end-users for feedback, • Providing actionable, data-driven insights to guide decision-making and prioritize the product backlog effectively, • Being proficient in Excel (basic SQL knowledge is a plus) for data analysis and reporting, • Learning, adapting, and leveraging function-specific digital tools to help modernize the existing application into cloud-based solutions to unlock new capabilities with flexible design, • Delivering complex, high-quality output, prioritizing work effectively and meeting deadlines, • Being intellectually curious, driven by thoughtfulness and clear eagerness to learn, who will actively listen and ask meaningful, relevant questions to find out more, • Team player, open, pleasure to work with and positive in a group dynamic, ability to work collaboratively in virtual teams and someone who is self-starter and highly proactive, • Collaborating with a multicultural and multi-functional distributed agile team to align goals and timeline What You'll Bring • Min 6 years of experience with business analysis and/or product management, preferably working with business and development teams in an Agile environment, • Interest in working with technologies that support evaluation, finance and HR processes and working to increase productivity and effectiveness of these amongst end users, • Flexible and curious, open to new things and able to propose innovative ideas, able to work creatively and analytically in a time-limited, problem-solving environment, • Experience in professional services or other highly matrixed organizations preferred, • Experience with Agile product management tools like Jira Software and Agile tools preferred, • Proactivity, Organizational skills, interpersonal skills, and facilitation skills, • Strong communication skills, both verbal and written, • Experience in working with geographically distributed teams, • Bachelor's degree or equivalent required. Major in business, technology, or related field encouraged Who You'll Work With A dynamic group of cross-functional global agile team-members representing Finance, Operations, IT, and Change Management at all levels of their career. You will also support BCG users across the organization. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Revenue Management Team’s mission is to contribute to BCG’s commercial success and support a more profitable, productive, and sustainable operating model for our firm. In the Global Revenue Management Manager role, you will contribute to our team’s mission through pricing analytics, developing new commercial best practices, building internal infrastructure (e.g., processes, tools), and leading strategic initiatives. Specific responsibilities may include: • Own & drive innovative hypothesis-driven pricing analytics to shape our commercial strategy, • Identify insights based on data trends and port into leadership-ready recommendations, • Develop commercial best practices and intellectual property for MDPs and client-facing Commercial Teams to use in deals and negotiations, including Value-Based Pricing programs (VBPs), rate cards, and fixed fee programs), • Evolve commercial support tactics provided by Commercial Teams in response to growing complexity of our business (e.g., digital and climate offerings), including owning our existing AI-enabled tools (and developing new ones), • Develop / collect and refine commercial best practices to roll out to broader organization through multiple channels including microsite, newsletters, trainings, • Ensuring best-of-BCG support on high stakes and complex commercial opportunities YOU’RE GOOD AT: • Learning new topics and skills with a combination of intellectual curiosity, desire for professional growth, and receptiveness to feedback, • Applying strong analytical and problem-solving skills, hypothesis-driven thinking, judgement, and creativity to solve challenging and ambiguous problems, • Skillfully navigating a complex matrixed organization, • Providing exceptional customer service and focusing on the most critical issues to have an impact on the organization and meet business needs, • Developing strong working relationships and thoughtfully balancing the needs of multiple stakeholder groups, • Expertly communicating verbally and in writing, • Multi-tasking, remaining organized, prioritizing, and proactively pushing multiple priorities in parallel in a fast-paced, dynamic environment What You'll Bring • Bachelor’s degree required; advanced degree, preferably an MBA, a plus, • Significant experience working with senior stakeholders, preferably in a dynamic project-based work environment, • Proficient in Excel and PowerPoint; VBA, Tableau, or Alteryx a plus Who You'll Work With The Global Revenue Management Team drives BCG’s pricing strategy, working with leadership to improve price realization and drive productivity and profitability. You’ll partner closely with global Client Team members and Commercial Teams. In addition, you’ll also collaborate with colleagues from across the organization globally, including Finance, Legal, BCG’s Specialty Businesses, and senior leadership (e.g. CFO, Regional Chairs, BCG’s Operating Committee). Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

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