Customer success manager jobs in HalifaxCreate job alerts

Job title\n \n \nCustomer Success Manager\n \n Function\n \n \nCustomer Success\n \n Location\n \n \nRipponden\n \n Reports to \n \n \nCustomer Success Team Leader\n \n Responsible for staff \n \n \nN/A\n \n About our business\n \n \nJLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

MacGregor Recruitment are working in partnership with a composite door manufacturing business that fabricates and supplies high quality doors across the UK. The business is dynamic, ambitious, has backing and is on an impressive growth trajectory journey. \n \n They have now created an exciting new opportunity for a commercial and hands on General Manager to join the business, with the remit to lead the day to day operations and the strategic development of the business. \n \n Key responsibilities: \n\n • To oversee and lead the daily operations, ensuring efficiency and compliance\n, • Ensure the business operates to the highest quality standards throughout journey from initial customer enquiry to product delivery\n, • Team leadership – recruiting, developing and motivating to consistently achieve the highest standards as the business grows\n, • Sales management – ensuring the business achieves commercial targets and growth plans\n, • Operational performance - develop and implement strategies that facilitate growth and address areas of improvement\n, • Develop excellent working relationships with customers, supply chains and key partners\n\n \n Skills & Experience: \n\n • A track record of success in a senior management position within a window and door manufacturing business is essential\n, • Specific experience of leading a composite door manufacturing operation is highly desirable\n, • Experience to ideally include leadership of order processing, production, distribution and sales functions\n, • Strong leadership and people skills, with the ability to motivate and improve teams\n, • Commercial approach - proficient with budget management, business analysis and able to maximise sales and profitability\n, • Able to design and implement new processes that improve efficiency where required\n, • The successful candidate will also have great organisational, relationship, communication and problem solving skills\n\n \n The salary is anticipated as circa £55-65k depending on experience. \n \n In our opinion this is an opportunity that would be suitable and of interest to an experienced General Manager, an individual with hands on experience of owning and running a fabrication business, or equally for an experienced Operations Manager looking to join a high potential business at an early stage and play a critical role in developing the business to its full potential.

Location: Calder House, Elland. HX5 9DX (Office). Predominantly site based (regional travel). Hours: 42 hours per week, Monday to Friday 8.00am-5.00pm, Friday 8.00am-4.30pm, with 30 minute lunch break Salary: Dependant on experience Reporting to the Managing Surveyor and Contracts Manager, the Quantity Surveyor will be responsible for managing all commercial and contractual aspects of project delivery, across a range of projects generally valued between £200k and £10m, whilst ensuring compliance to all legal and quality standards. The Quantity Surveyor will also be required to support cost development and commercial management during the pre-construction phase of projects as necessary, particularly those with which are developed on a two-stage or negotiated basis. Working collaboratively with the wider project delivery team, the Quantity Surveyor will ensure full co-ordination with the operational team and work in harmony with the Contracts Manager or Project Manager to ensure commercial success and client satisfaction on each project. The successful candidate will be required to commercially manage several projects at once taking full commercial responsibility for the projects allocated. To learn more about Sewell Group and I&G, please follow the link below: Home - Sewell Group (sewell-group.co.uk) Home - I&G (iandgltd.co.uk) • Develop a detailed understanding of the client requirements and contractual obligations for each project and advise of any key risks to the bid team., • Undertake high level cost planning and estimates during pre-construction phase., • Manage and maintain procurement schedule(s) to ensure visibility and timely procurement across all projects., • Prepare robust tender documents and subcontract enquiries to meet all requirements of the project, including our commitment to local supply chain spend., • Undertake due diligence of supply chain members in line with company governance procedures, ensuring suitability of each supply chain member., • Develop and implement suitable contracts, both with the client and supply chain., • Ensure contract administration is undertaken throughout the lifecycle of each project to adequately protect the business and ensure compliance with contractual obligations., • Prepare and submit project valuations and final accounts to the client, including pricing and agreeing variations., • Monthly commercial reports to Managing Surveyor (CVRs, profit forecasting, cash flow etc)., • Actively manage the risk and opportunity identification process throughout to ensure visibility and adequate mitigations and forecasting can be implemented., • Ensure compliance with all internal commercial processes. As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful candidates will have the following: Essential: • Experience across our core markets of health and education, including both refurbishment and new build., • Have a strong knowledge of current Health and Safety practice and the ability to work closely with the operational team to ensure holistic decision making., • A good understanding of the financial implications of methods and sequences of build., • Ability to work on multiple projects at any one time and prioritise time and tasks accordingly., • Extensive experience of working on NEC and JCT contracts (formal accreditation desirable), • Hold a professional qualification in Quantity Surveying., • Proactive attitude towards delivering construction works to a world-class standard, • Excellent communications skills and the ability to liaise with senior clients & subcontractors., • Ability to work using own initiative but also as part of a close-knit team., • Possess a positive approach to learning, development and progression., • Have a flexible approach towards working patterns (some out of hours working may be required to meet client deadlines)., • Excellent levels of computer literacy, and be fluent in Microsoft Outlook, Word and Excel., • Hold a full driving licence, valid in the UK. Sewell Group is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services. As a committed safe employer, an enhanced DBS (criminal record) check will be carried out for the successful candidate of this role. • Competitive Salary, Dependent on experience, • Annual Bonus opportunity, • 25 days holiday (plus Bank Holidays), rising with length of service to 30 days, • Being a Co-Owner of Sewell Estates, learn more here:Employee Ownership - Sewell Group (sewell-group.co.uk), • Auto Enrolment pension, • Staff discounts, • High Street & Retail discount schemes, • Bike 2 Work Scheme, • Technology Scheme, • Paid Parental Leave and Sickness Absence schemes #J-18808-Ljbffr

Katchr is looking for a Senior Product Engineer to own technical solutions from problem definition through to delivery. You'll combine product judgement with strong software engineering, and use AI to deliver faster without compromising quality or accountability. This isn't a role for someone who wants a detailed spec handed over. You'll work with Product Management to understand what needs solving, shape the smallest useful solution, and see it through until it's ready for deployment. It's a role with real influence. In a small team, your judgement and ideas will make a visible difference to how the product works and how the team operates. You'll take responsibility for an established product that clients rely on every day, and have the opportunity to help shape what comes next as Katchr broadens into data-platform and AI-enabled capabilities. You'll join a small, distributed engineering team, led by a recently appointed Engineering Team Lead and working closely with a dedicated Product Manager. Between them, the team covers: • The dashboards: Katchr's proprietary core product, used daily by law firm leaders, finance teams and fee earners. It spans the dashboard interface and the data platform and integrations that power it, and will be your primary engineering focus., • AI initiatives: new AI-enabled capabilities and projects., • Development enablement: tools and best practice that help the wider business and support teams. The core product combines proprietary dashboards built in C#, JavaScript and HTML with the data warehouse and integrations behind it. The technical direction is broadening towards data-platform tooling and AI-enabled features such as forecasting and chatbots. You'll need to be comfortable picking up new technologies as that direction evolves. The team uses AI for most code production. The job is less about writing every line by hand and more about shaping, validating and owning what gets built. We're flexible on location. During onboarding, you'll spend more time face to face with the team, getting to know the product, the people and how we work. After that, the team comes together for planned team meetings, and the whole company meets up at quarterly gatherings. • Understand the problem: Work with Product Management and stakeholders to clarify requirements, establish constraints and agree success criteria. Understand who the end users are and the value they get from the product., • Shape the solution: Evaluate options, challenge assumptions and identify the smallest useful version., • Lead the delivery: Break substantial features into manageable increments, identify dependencies, agree delivery expectations and coordinate with others where needed., • Build reliable software: Design, implement and test changes that meet agreed engineering standards, fit the existing codebase and are ready for deployment., • Use AI effectively: Use AI tools to accelerate development, while applying independent judgement and validating every output you rely on., • Manage and communicate progress: Track commitments, make assumptions and risks visible, and raise scope or delivery changes early. If you're blocked, ask rather than wait., • Improve team capability: Review work, give constructive feedback, mentor colleagues and share knowledge., • Technical delivery: Taking agreed solutions through development and testing until they’re ready for deployment, so they meet agreed requirements and success criteria., • Requirement clarity: Spotting and resolving missing or ambiguous requirements with Product Management and stakeholders., • Delivery commitments: Accountability for commitments agreed with Product Management and the Engineering Team Lead., • Technical decisions: Making and explaining sound technical choices within your area, aligned with Katchr's architecture and standards., • Software quality: Making sure delivered solutions are secure, reliable, maintainable and properly tested, including any AI-generated code., • Technical problem-solving: Investigating issues, proposing ways forward and involving the right people when decisions or dependencies sit outside your control., • The improvements you deliver solve the agreed customer or business need., • Your work progresses independently, with effective collaboration and timely escalation., • Delivery commitments are met consistently, with risks and changes communicated early., • Solutions are well scoped, technically sound and delivered with minimal avoidable defects or rework., • AI makes development faster without a drop in code quality, and you can explain and support every solution you deliver., • Colleagues become more capable through your reviews, mentoring and shared knowledge. We care more about demonstrated capability, attitude and progression than job title or years of service. That said, this isn't a junior role: you'll need enough hands-on experience to judge whether code, including AI-generated code, is right. Essential • Several years of commercial software development experience, ideally including C#, JavaScript and HTML., • Practical, day-to-day use of AI development tools, with concrete examples of how you use them, not just which ones., • The judgement to assess AI-generated output, shape it into a supportable solution that fits an existing codebase, spot the risks and explain the implementation technically., • A track record of owning problems end to end, from discovery through to delivery., • Confidence working with incomplete requirements: asking good questions, challenging assumptions and defining a minimum viable product with a Product Manager., • Genuine interest in the end user and the value they get from the product, not just the technical build., • A record of embracing new technologies and adapting when the technical direction changes., • Clear, proactive communication. You raise blockers early and work productively and independently in between. Bonus points for • Experience in a growth-stage B2B SaaS or technology-platform business. This matters more to us than legal-sector experience, which isn't required., • Experience with data warehouses or data-platform tooling., • Exposure to AI-enabled product features such as forecasting or chatbots., • Experience reviewing code and mentoring other developers., • Actively following developments in AI and modern development practice., • £62,000 - £72,000 per annum (dependant on experience), • Annual profit share., • Private healthcare and rewards., • Flexible working., • Loyalty holiday bonus., • 5% employer pension contribution. We're committed to creating an inclusive environment where everyone feels welcome, respected and able to do their best work. #J-18808-Ljbffr

Join Valmet as a Systems and Applications Engineer and support customers across the pulp & paper, power generation, process, marine, and minerals industries. In this customer-facing role, you will deliver automation services, projects, maintenance, and technical support for Valmet’s installed base across the UK and Ireland. Reporting to the Area Service Manager, this role is ideally based in the Leeds/Sheffield area , supporting customers across Northern England. While your primary focus will be the regional installed base, occasional travel within the UK and Europe will be required. • Deliver customer support, maintenance, inspections, and breakdown services across Valmet’s installed automation systems., • Support the delivery of automation projects and software development activities for customers across multiple industries., • Provide routine and on-demand technical support, including documentation and system maintenance activities., • Diagnose, repair, and maintain electrical, instrumentation, and automation systems., • Participate in periodic out-of-hours on-call support to ensure high levels of customer service., • Build and maintain strong customer relationships while representing Valmet in a professional and customer-focused manner., • Identify opportunities to improve customer processes and support the long-term success of customer operations through Valmet solutions., • Ensure all activities are performed in accordance with Company health, safety, and environmental standards., • HNC/HND qualification in a relevant Engineering discipline., • Good working knowledge of industrial automation systems such as DCS, PLC, SCADA, HMI, and HIMA., • Experience working with industrial control and automation systems in process industries. Experience in the pulp & paper industry, energy sector, or related industries is highly desirable., • Ability to plan and execute work independently while managing multiple priorities effectively., • Strong written and verbal communication skills with the ability to build relationships at all organizational levels., • Ability to diagnose, repair, and maintain electrical and instrumentation systems., • Experience preparing accurate and timely technical documentation and service reports., • Ability and willingness to travel as required to support customers., • Fluent written and spoken English., • Experience with Valmet DNA DCS/QCS systems., • Experience with online and offline analysers., • Experience with HIMA Safety Instrumented Systems., • A Bachelor’s degree in a relevant Engineering discipline., • Experience identifying additional business opportunities and service improvements at customer sites., • Additional language skills beyond English. You are a highly motivated and self-driven engineer who enjoys solving technical challenges and working directly with customers. You combine strong technical expertise with a collaborative approach and are comfortable working independently while remaining an active and supportive member of a wider service team. We also expect you to align with Valmet’s Leadership Principles: • Take accountability – Act with ownership, deliver on commitments, and prioritize customer success., • Lead with courage – Take initiative, solve problems proactively, and drive continuous improvement., • Build on trust – Foster strong relationships through professionalism, transparency, and reliability., • Collaborate for growth – Work effectively across teams and functions to create value for customers and the business. We offer you the opportunity to join a highly skilled team supporting Valmet customers throughout the UK and Ireland across a variety of pulp, paper, power generation, and process industries. Automation services are a key part of Valmet’s future, and this role provides exposure to advanced industrial automation technologies, diverse customer environments, and excellent opportunities for professional development. Valmet offers a competitive salary and benefits package, including overtime and on-call allowances. Valmet is where the best talent from a wide variety of backgrounds comes together. We work side‑by‑side with our customers throughout the entire lifecycle, delivering cutting‑edge technologies, services, and mission‑critical automation and flow‑control solutions. Backed by more than 225 years of industrial experience and a global team of 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views. www.valmet.com/careers #J-18808-Ljbffr

Join Valmet as a Systems and Applications Engineer and support customers across the pulp & paper, power generation, process, marine, and minerals industries. In this customer-facing role, you will deliver automation services, projects, maintenance, and technical support for Valmet's installed base across the UK and Ireland. Reporting to the Area Service Manager, this role is ideally based in the Leeds/Sheffield area, supporting customers across Northern England. While your primary focus will be the regional installed base, occasional travel within the UK and Europe will be required. • Deliver customer support, maintenance, inspections, and breakdown services across Valmet's installed automation systems., • Support the delivery of automation projects and software development activities for customers across multiple industries., • Provide routine and on-demand technical support, including documentation and system maintenance activities., • Diagnose, repair, and maintain electrical, instrumentation, and automation systems., • Participate in periodic out-of-hours on-call support to ensure high levels of customer service., • Build and maintain strong customer relationships while representing Valmet in a professional and customer-focused manner., • Identify opportunities to improve customer processes and support the long-term success of customer operations through Valmet solutions., • Ensure all activities are performed in accordance with Company health, safety, and environmental standards., • HNC/HND qualification in a relevant Engineering discipline., • Good working knowledge of industrial automation systems such as DCS, PLC, SCADA, HMI, and HIMA., • Experience working with industrial control and automation systems in process industries., • Experience in the pulp & paper industry, energy sector, or related industries is highly desirable., • Ability to plan and execute work independently while managing multiple priorities effectively., • Strong written and verbal communication skills with the ability to build relationships at all organizational levels., • Ability to diagnose, repair, and maintain electrical and instrumentation systems., • Experience preparing accurate and timely technical documentation and service reports., • Ability and willingness to travel as required to support customers., • Fluent written and spoken English., • It would be an advantage if you have Experience with Valmet DNA DCS/QCS systems., • Experience with online and offline analysers., • Experience with HIMA Safety Instrumented Systems., • A Bachelor's degree in a relevant Engineering discipline., • Experience identifying additional business opportunities and service improvements at customer sites., • Additional language skills beyond English. You are a highly motivated and self-driven engineer who enjoys solving technical challenges and working directly with customers. You combine strong technical expertise with a collaborative approach and are comfortable working independently while remaining an active and supportive member of a wider service team. • Take accountability - Act with ownership, deliver on commitments, and prioritize customer success., • Lead with courage - Take initiative, solve problems proactively, and drive continuous improvement., • Build on trust - Foster strong relationships through professionalism, transparency, and reliability., • Collaborate for growth - Work effectively across teams and functions to create value for customers and the business. We offer you the opportunity to join a highly skilled team supporting Valmet customers throughout the UK and Ireland across a variety of pulp, paper, power generation, and process industries. Automation services are a key part of Valmet's future, and this role provides exposure to advanced industrial automation technologies, diverse customer environments, and excellent opportunities for professional development. Valmet offers a competitive salary and benefits package, including overtime and on-call allowances. When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. We work side-by-side with our customers throughout the entire lifecycle, delivering cutting-edge technologies, services, and mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views. Join the team - and shape the future with us! www.valmet.com/careers Valmet is a global technology leader in serving process industries. We work with our customers throughout the lifecycle, delivering cutting-edge technologies and services, as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2025, Valmet's net sales totaled approximately EUR 5.2 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet's shares are listed on Nasdaq Helsinki. To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process. #J-18808-Ljbffr

Job title Credit Controller Function Credit Control Location Ripponden office Reports to Credit Control Team Leader Responsible for staff No line manager responsibility About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are looking for experienced credit controllers to work in a fast paced and challenging environment. You will be responsible for their own portfolio of customers, collecting customer debts and reducing aged debt. You will also be part of an ever growing team so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future. If you enjoy a challenging environment that cares about development and teamwork, please get in touch with us, we would love to know more about you. Key tasks Logging Invoice queries with accuracy for the Query team to action. Logging payment promises to enable accurate cash forecasting. Management of timely invoices through consistent communication, focusing on strong call-based duties. Looking after a portfolio of customers and understand how to use your relationship to maximise cash collection. Prioritise a variety of daily tasks that deliver on customer service as well as financial targets Collaborate with internal teams to deliver on customer success and using this to negotiate payment. Work with team managers to put forward your ideas for challenging accounts Taking payments by debit or credit card Working with the team managers and head of department to forecast cash collections Considering next steps when debts are unrecoverable and putting forward ideas on how to move these Other ad hoc duties as and when required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrated history of meeting targets consistently Ability to demonstrate effective debt management to timely resolution. Excellent telephone manner. Experience (what you have done) Experience of highlighting and processing Defaults where necessary Experience of updating and maintaining clear customer activity notes in a finance system Good knowledge of MS Excel Experience of working in a busy office environment and to tight deadlines Minimum 2 years' experience in a similar role 3+ years' experience of managing high value customers 3+ years' experience of managing low value, high volume accounts Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks Experience of change management / process improvements Personal qualities (the way you think and act) Able to work well under pressure and prioritise own workload Capability to be both personable and firm with clients, to resolve any issues and collect any money owed Excellent attention to detail and high degree of accuracy is imperative Able to cope with multiple priorities and changing environment Excellent communication and relationship-building skills Positive and flexible approach to your work Strategic thinking, with the ability to approach stakeholders with new ideas TPBN1_UKTJ

Job title Business Development Executive Function Sales Location Ripponden About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLA's customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make. Key tasks Making outbound sales calls using leads generated through our digital marketing team Making outbound strategy dials for business development across multiple markets, verticals and sectors Developing sales opportunities in partnership with your field sales colleagues Meeting/exceeding dynamic KPI's set within the contact centre Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Confident and effective communicator Knowledge of all Microsoft office applications Possess a strong understanding of our products, our competition in the industry and positioning Experience (what you have done) Experience of outbound lead generation/telesales Experience of working in a customer-centric position either face to face or over the phone Have worked in a commercially driven environment Personal qualities (the way you think and act) The ability to work successfully in a fast-paced, target-driven environment Highly motivated A curious mind, interested in our customers, our markets and our business Eager to learn and build a career in a dynamic sales organisation Driven by the desire to succeed Able to show initiative TPBN1_UKTJ

Job title Consumables Team Leader Function Internal Sales Location Ripponden / Manchester Reports to Consumables Commercial Manager Responsible for staff TBC About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are seeking a dynamic and driven Sales Player-Manager to lead by example in a hybrid role that combines direct sales responsibilities with leadership and management of a high-performing sales team. You will be responsible for achieving your individual sales targets while also coaching, developing, and motivating your team to exceed their goals. Key tasks Sales Delivery Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction. Ensuring digital leads are converted within agreed SLA's Organise and tracking of all potential leads maintaining MIS. Resolution and removal of blockers to support target achievement. Generate and share information on individual and team performance. Provide quality customer service, role modelling values in all interactions with clients. Achieve and monitor the progress of KPI's on a daily / weekly/ monthly basis Senior stakeholder engagement across the wider business 121 coaching on sales relevant areas to improve performance Personally manage and grow a portfolio of key accounts. Actively prospect, pitch, and close new business opportunities. Maintain a robust pipeline of qualified opportunities. Report on individual sales performance and forecast accurately. Manage our digital portal and subscription customers People Management Daily coaching and development of team members. Manage any employee relations issues in line with the policies set out by the business. Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products. Identify address any training and development needs and ensure teams have a personal development plan. Hold team briefing sessions / workshops to update the team on best practice. Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner. Own individual and team call observation feedback to manage and improve sales quality Completion of regular performance reviews and support goal setting Provide guidance and answers to staff Organise engagement activities TPBN1_UKTJ

Role: Commercial Finance Manager Reports to: Head of Business Insights Based: Southall (On-site) About Delice De France: Delice is the largest specialist distributor of premium frozen bakery products operating in the UK with a rich history underpinned by a focus on innovation and customer service. Established in London in 1984,primarily focused on the food service sector, with notable success in retail, leveraging its established strategic supplier network to navigate global food trends and develop a holistic understanding of the food market in conjunction with its own multi temperature UK logistics network. On 4 October 2019, Delice became independent through a management buy out. Through increased but measured agility and flexibility Delice optimised its assets, grew new sales channels, and further enriched its own fleet to benefit its customers. Delice is led by an entrepreneurial experienced management team with a demonstrable record of delivering performance, supported by years of industry knowledge and insight. The Company has a proven track record with strong financial performance. Delice management responded quickly to the pandemic, speedily right-sizing the business by July 2020 and saving c£8m a year. Delice has since developed new business channels, built a successful dark kitchen and established its own multi-temperature UK fleet, whilst completing its full separation from Aryzta. Today, Delice is a stronger, fit-for-purpose business in a robust financial position and well placed for future growth. The Role: The whole Finance team at Delice are very commercially driven and get the opportunity to get involved in all aspects of the business at many different levels. At Delice finance is at the heart of the business, with an Entrepreneurial spirit. We are looking for an exceptionally commercial candidate to join our Business Insights team in our Southall Head office. Business Insights is exceptionally entrepreneurial, and no two days are the same. It's an exciting time to join us and be a part of the team designed to drive the business forward through business partnering the sales team and being an integral part of our Customer's Journey. You will also own the financial view of our product journey, from supplier through freight, storage and distribution to the customer, making sure every product is accurately costed to deliver its margin. You will be involved in a variety of fast paced change projects and initiatives into our customer centric independent business. For example, relaunching our Customer Concepts and the Delice Brands. You are excited by the opportunity to work at different levels within the business and driven to learn more about an FMCG food business, bringing strong business acumen. Driven and a self-starter, you will lead continuous improvement across our Customer Journeys, striving for efficiencies and excellence whilst maintaining the highest standards of performance and promoting our Food Safety Culture. You will be an extended part of our Sales team and part of the Delice Family delivering the Delice core values. Key Relationships: Reporting into the Head of Business Insights, the Commercial Finance Manager will be a key business partner to the sales team who look after the Retail, Out of Home, Catering, Wholesale, Distribution & Multiples channels. Other Key Contacts: Sales, Marketing, Procurement, Supply Chain, Hardware, the rest of the Finance team. Responsibilities: As the Commercial Finance Manager, your responsibilities will include: Lead the financial review and challenge of business cases (e.g. new customer contracts, tenders, pricing investments, new product launches and capex), including post-investment reviews to track ROI delivered against plan. Strategically and tactically support the Sales team across all sectors, end-to-end on areas such as accurate pricing, maximising Return on Investment, accurate forecasting, Finance support in tenders, contract review, trade terms management, and customer joint business plan meetings. Drive profitability, growth and cash improvement with a customer and product lens by working with the Head of Business Insights and Head of Finance, to identify key trends and actions with these channels. For larger tenders also working with the CFO and CEO. Lead regular finance and sales performance reviews to drive accountability, efficiency and clear communication. Promote cross-functional working to build a balanced customer, cost and cash-focused culture. Deliver sales analytics, including price/volume/mix, customer and product profitability and promotional effectiveness, and develop timely, accurate, insight-driven commercial reporting and Power BI dashboards. Working with the Head of Business Insights, own the Sales month-end commentary, providing a clear understanding of business sales performance and outlook. Prepare the Executive KPI report, bringing together key metrics from across all departments, summarising performance and highlighting key changes and trends for the Executive team. Build a working technical understanding of each department's KPIs to sense-check the data and explain key movements. Champion data literacy and self-serve reporting (Excel, Power BI) across the commercial team, promoting continuous improvement throughout Delice. Own landed product cost modelling as part of the product journey, keeping product costs accurate and analysing variances to inform pricing and margin decisions. Support the Strategic Sector Pricing Strategy for Delice working closely with the Channel Team, Sales Operations Director, President and Marketing. Work with the Head of Business Insights, Chief Financial Officer, President and the Sales Operations Director to understand how market insights can be used with pricing tactical strategies to gain market share. Evaluate new financing and business model opportunities to increase market penetration for Delice de France. Lead and support cross-functional projects and provide ad hoc commercial finance solutions as business needs evolve. Benefits: Company Pension. Life Assurance. Free Onsite Parking. Referral Scheme. Long Service Award Scheme. 50% Discount Off Company Purchases. Eyecare Vouchers. Employee Assistance Programme. Essential Experience and Qualifications: Business or numerate degree (or equivalent). At least 3 years' commercial finance or financial reporting experience, with a commercial, value-adding mindset. Proven business partnering experience, with the confidence to challenge and influence senior stakeholders. Strongly analytical, with excellent communication, collaboration and interpersonal skills. Customer and solutions focused, turning financial insight into practical commercial solutions for customers and the business. A strong, resilient and flexible personality, comfortable adapting to changing priorities and holding their own with senior stakeholders. Excellent planning and multitasking skills, able to manage varied day-to-day priorities and deadlines. Advanced Excel skills, along with strong MS Office skills. A proactive self-starter with clear, independent thinking, able to work flexibly both independently and as part of a team. Experience of an integrated ERP system (ideally Microsoft Dynamics 365) and Power BI is preferred ACCA/ACA/CIMA qualified or finalist is preferred. FMCG, retail or fast-paced entrepreneurial background preferred. Enjoys a fast-paced, changing commercial environment where no two days are the same. Key Performance Measures: Business partnering and key stakeholder management. Timely, accurate and insightful commercial reporting and sales analytics with a value-added focus. On-time, accurate delivery of the Executive KPI report with clear, actionable commentary. Rigour of business case review and tracking of ROI delivered against plan. Accuracy of landed product costs and overall margin delivery against target. TPBN1_UKTJ

Design and Engineering Manager Remote role, with travel to Marshalls sites and customers as required Competitive Salary plus Company Car & Benefits At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world Marshalls Civils & Drainage, part of our building products division, partners with customers to design, engineer and manufacture precast & reinforced concrete solutions that support critical infrastructure and civil engineering projects UK wide. Our engineering-led approach combines technical expertise with innovative manufacturing techniques to deliver integrated solutions that are safer to install, built to last and designed to perform for decades. Joining our team means being part of a business that thrives on solving complex challenges and delivering infrastructure with confidence at every stage. As part of our commitment to the evolution of both our products and position as a leading supplier of innovative solutions to the UK water and drainage infrastructure industry we have a brand-new opportunity for a Civils & Drainage Design and Engineering Manager to join our Design & Engineering team. So what's the mission? The Design and Engineering Manager will play a key role in supporting the continued development and transformation of Marshalls Civils and Drainage focusing on Engineered Solutions, working across engineering, design, operations, manufacturing, commercial and project teams. Reporting directly to the Head of Design and Engineering, the role will have a dual focus on business transformation and technical design support, helping to improve processes, systems, data and ways of working while also providing engineering input into bespoke precast concrete solutions for major energy, water management, wastewater and infrastructure projects. Alongside the transformation remit, the Design and Engineering Manager will provide project and technical support for the development of bespoke precast elements, interpreting customer and project requirements and contributing to practical, manufacturable and commercially viable engineering solutions. What are the mission-critical skills? This is an opportunity to expand on your experiences and develop your career. We think this role would be suited to someone who has; • Experience working within a civil / structural design and technical environment (consultancy, design & build contractor or building products design & manufacturing business), • Civil engineering, structural engineering or construction related qualifications (degree qualified is preferred), • Accreditation to a professional body such as the IStructE or the ICE, • Working knowledge of Eurocode 2 design, EN 1992 Part 1-1, • Extensive knowledge of reinforced and pre-cast concrete design and loadings would be a distinct advantage, • Problem solving skills, • Proficient in the use of AutoCAD and structural engineering & modelling software packages (SCIA & Allplan experience would be ideal), • Ability to communicate and build relationships with a broad range of internal and external stakeholders, • Be able to demonstrate flexibility to adapt and respond to change, • Proven ability to motivate yourself and others to meet project deadlines Why join Marshalls? Our colleagues have been at the heart of Marshalls for generations and will continue to be the driving force behind our success for generations to come. That's why we're committed to creating opportunities for our people to develop their skills, grow their careers and realise their potential. Visit www.marshalls.co.uk/careers to learn more about us! What's in it for you? • Company Car or Car Allowance, • Flexible, hybrid or remote working, • 26 days' holiday plus bank holidays, • Guaranteed Christmas shutdown, • Healthcare Cash Plan, helping towards dental, optical, prescriptions and much more, • Enhanced family leave policies, available from day one, • 5% employer matched pension scheme, • Ongoing learning and development opportunities, • Cycle to Work scheme, • Employee discounts on Marshalls and Marley products, • Discounts with hundreds of leading retailers, • Access to the Marshalls Wellbeing Centre, supporting your Move, Money and Mind goals, • Share Purchase Scheme, • Life Assurance Equal Opportunities Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring our whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself. Every great build starts with strong foundations. Start yours here. No Agencies, thank you! INDHP #J-18808-Ljbffr

Business Delivery Manager Location: Huddersfield (Hybrid - 2 days in office) Salary: £60,000-£70,000 DOE Contract: Permanent Hours: 39.5 per week Reports to: Chief Operations Officer Progression: Potential pathway to Business Delivery Lead Role overview: A hands-on, cross-functional delivery role within a growing UK loyalty and membership business working with leading consumer brands. You will manage multiple projects from approval through to go-live and Business as Usual (BAU) handover, while developing and embedding a simple, practical delivery framework. Key responsibilities: Lead multiple projects simultaneously, including B2B client onboarding, technical integrations, regulatory change and internal business improvements. Develop proportionate delivery plans covering scope, milestones, owners, dependencies, risks and decisions. Coordinate Product, Technology, Operations, Client Services, Customer Support, Finance, Compliance, Legal, Commercial teams and external partners. Facilitate focused meetings, resolve blockers and constructively challenge unrealistic plans, commitments or capacity. Manage B2B onboarding from deal approval through launch and early-life support, identifying and implementing improvements to processes, handovers and lead times. Coordinate operational and business readiness, including processes, training, communications, support briefings and controls. Assess technical, commercial, operational and compliance readiness, providing clear go/no-go recommendations. Maintain risk, assumption, issue, dependency, action and decision logs. Provide concise, reliable updates to executives, sponsors and leadership, escalating risks, delays and trade-offs with recommendations. Apply proportionate governance, maintain alignment with objectives and outcomes, monitor scope and costs, and support post-implementation reviews. Build practical delivery frameworks, templates and routines that improve consistency without unnecessary bureaucracy. Coach project owners and workstream leads in planning, risk management, readiness and reporting. Essential requirements: Proven experience delivering technology projects, including system implementations, API/platform integrations or digital product releases, working closely with development teams. Experience managing multiple concurrent, cross-functional projects and competing priorities. Experience coordinating operational readiness and go-live. Track record of introducing or improving practical delivery processes in a growing business. Confidence working with external clients, partners and internal stakeholders. Recognised project or change qualification, such as PRINCE2, supported by strong practical delivery experience. Strong planning, dependency tracking, risk management, decision logging and leadership reporting skills. Excellent facilitation and stakeholder management skills, with confidence to challenge constructively. Hands-on, pragmatic and comfortable creating structure in ambiguous environments. Collaborative, resilient and calm under pressure, able to adapt to changing priorities and challenge unrealistic commitments. Desirable criteria: Experience onboarding B2B clients or partners onto a product or platform. Experience delivering regulatory or compliance-driven change. Experience working in a growing SME. Familiarity with Jira or similar delivery tools. What success looks like: Smoother client onboarding, with improvements adopted across teams. Clear project plans, ownership and dependencies. Early identification and management of risks and delays. Informed go-live decisions based on complete readiness assessments, with fewer launch-day issues. Concise, trusted leadership reporting. Simple, consistent delivery practices that continuously improve. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. TPBN1_UKTJ

Join a Market-Leading Retailer - Assistant Manager | Huddersfield | Up to £32,000 Job Title: Assistant Manager Location: Huddersfield Salary: Up to £32,000 per annum Job Type: Full-Time, Permanent Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing value retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and motivates others Strong organisational and communication skills Passionate about customer service and hitting targets Proactive and eager to develop into a future Store Manager Why Join Us? Competitive salary - up to £32,000 Fast-paced, exciting environment with genuine career progression Be part of a business that's expanding rapidly across the UK Make your mark and grow with a team that values people and performance Ready to take the next step in your retail career? Apply now and be part of our Huddersfield success story. BH37579 TPBN1_UKTJ

Job title Customer Resolutions Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 5FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview To lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support •Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met. •Create a positive and inclusive team environment that promotes accountability, engagement and confidence. •Support team wellbeing and morale, addressing concerns promptly and appropriately. •Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development •Deliver regular coaching and feedback to support individual and team performance. •Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. •Complete regular performance reviews and support goal setting and development planning. •Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. •Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting •Take ownership of the team's quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. •Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. •Track quality trends and common issues, using insight to improve individual performance and overall service standards. •Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. •Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution •Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. •Support the team with customer complaints and act as an escalation point for more complex or sensitive issues. •Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration •Contribute ideas to improve team processes, quality, and customer experience. •Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. •Encourage team members to share feedback and improvement ideas. Governance and Compliance •Ensure the team follows internal policies, procedures and regulatory requirements at all times. •Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. •Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong knowledge of complaints handling Strong communication skills – able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) -Experience handling regulated complaints (FCA) Experience (what you have done) Experience managing a team in a customer service/complaints environment. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware – able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training TPBN1_UKTJ

Job title Inside Sales Executive Function Sales Location Ripponden Reports to Sales Manager Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Our Inside Sales Executives are absolutely pivotal to our continued growth and success. As a rapidly growing business both in size and turnover, we're looking for new people to join our Inside Sales team and help us grow even further, acting as a Trusted Partner to JLA's customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make. This is transactional telesales where you will be authorising costs, booking engineer visits in and contracting customers over the phone and via email. Key tasks Making outbound sales calls using leads generated through our digital marketing team and also developing your own pipeline of customers Managing new and existing customer accounts Developing sales opportunities in partnership with your field sales colleagues Meeting/exceeding dynamic KPI's set within the contact centre Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Confident and effective communicator Collaborative and Positive outlook Knowledge of all Microsoft office applications Knowledge of what JLA has to offer on compliance Experience (what you have done) Experience of outbound lead generation / telesales Experience of transactional sales, closing/winning sales (preferably on the phone) Experience of working in a customer-centric position over the phone Experience in account management Have worked in a commercially driven environment Personal qualities (the way you think and act) The ability to work successfully in a fast-paced, target-driven environment Highly motivated Driven by your own results A curious mind, interested in our customers, our markets and our business Ability to speak to a varied range of people Eager to learn and build a career in a dynamic sales organisation TPBN1_UKTJ

Manage a portfolio of high-value customers across EMEA, focusing on Italy, to drive product adoption, ensure renewal performance, and foster strategic relationships with stakeholders.

Drive customer success by understanding their challenges and showcasing how ProdPad provides solutions. Manage customer relationships from onboarding to renewal, acting as their guide and advocate.

Customer Success Manager role focused on shaping and delivering digital customer experiences using data-driven insights and digital engagement strategies. Responsibilities include customer lifecycle management, community engagement, and content strategy.

Customer Success Manager to own client relationships, drive commercial expansion, and shape a new function for a growing company.