Customer success manager jobs in Sunderland - Page 2Create job alerts

You will own a portfolio of 20 clients and ensure the continued success of these relationships. Create and own success plans focused on retention, expansion, and multi-year commitments.

Customer Success Manager – AI MarTech (Retail / Ecommerce). B2B SaaS Customer Success or Account Management, managing mid-market and enterprise reta. Own a portfolio of ~20–30 mid-market and enterprise retail/ecommerce customers.

Customer Success Manager (CSM). The position reports to a Customer Success Team Lead. You will own a portfolio of education customers and be responsible for.

Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup) Deliver hands-on training to mechanics, workshop managers, office staff, and drivers Ensure the customer is fully operational before leaving site Provide go-live day and post support Gather feedback and rel

Customer Success Manager (CSM). Customer Success, Account Management, or a similar role. Salesforce, Customer Success platforms, Excel, and PowerPoint.

Customer Success Manager – AI MarTech (Retail / Ecommerce). B2B SaaS Customer Success or Account Management, managing mid-market and enterprise retailers or brands. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, includin

Customer Success Manager (EMEA) – Cybersecurity SaaS. Customer Success or Account Management in B2B SaaS. Run onboarding, success plans and recurring business reviews with clear agendas and actions.

Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer experience. You will own a portfolio of 20 clients and ensure the continued success of these re

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

Prior experience in a Customer Success Manager role within SaaS, legal tech, or contract management industries. Customer Success Manager - Implementation (Talent Pool). We are looking for a Customer Success Manager who focuses on implementation, to work directly with our clients, ensuring they fully

Join to apply for the Senior Customer Success Manager (Advisory Focus) role at Nuix Discover. We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations — particularly the Big Four (Deloitte, KPMG, PwC, EY). Senior Customer Succe

We are looking for a Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting‑edge solutions that help create a safer world and stop money from ending up in the hands of criminals.

Positively challenge the status quo and champion new ideas to improve the Customer Success function and the overall customer experience. Act as a trusted partner to the Head of Customer Success, demonstrating autonomy and a proactive approach by providing timely customer and team insights to inform

The Customer Success team is responsible for building relationships with and driving long‑term value realization for Amplitude’s customers. Previous experience in a customer success/technical account management/relationship type role while managing customers. As a Sr Customer Success Manager cov

A dynamic software solutions firm in London seeks a proactive Customer Success & Marketing Manager to coordinate marketing campaigns and manage customer relationships.

Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team a

A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are

Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service. Senior Customer Success Manager - Reseller (Bilingual - English/German). A minimum of 5+ years of experience in a customer-faci

Familiarity with customer-success methodologies, including journey mapping, success planning, and customer health-scoring. Customer Success Senior Manager. Leading the team to provide strategic guidance to SecuTix customers to increase the value they get from the SecuTix platform by ensuring custome

This includes developing and executing the global Customer Success strategy, managing a team of individual contributors, and acting as a key voice for customers across the organization. As a Senior Manager you will:** Lead by example to deliver a quality customer experience by acting as an executive

Deep Customer Success Leadership:** Proven experience leading high-performing Customer Success teams segmented by customer size/complexity (SMB to Strategic). As the architects of the AI-powered Resolution Platform, we’re resetting the standard for what customer service—and customer success—ca

Senior Customer Success Manager – Industrial Software. Customer Success Manager (CSM). Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI.

At Algolia, we are passionate about our customers so we’re looking for an all‑star Customer Success Manager who is ready to join our growing team. Senior Customer Success Manager. Experience successfully managing customer engagements to completion and customer satisfaction.

As a Customer Success Manager, you’ll help GitLab customers turn their desired business outcomes into real, measurable results on our DevSecOps platform. Senior Customer Success Manager. The Customer Success Management team aligns GitLab customers’ business outcomes with the value of our AI‑po

We’re seeking a Senior Customer Success Manager to join our award‑winning team of strategic retail marketing experts who empower our clients to harness Ometria’s Customer Data and Experience Platform to deliver amazing customer experiences. You’ll play a pivotal role in delivering value and

Currently expanding our Customer Success team, we’re looking for a new colleague as Senior Customer Success Manager (CSM) for the UK. Leadership Development Program – Managers are the key to the company’s success. Familiarity with the following emerging sectors (the more the better) – online

Scale Ledgy's public markets function by building efficient processes and leveraging automation, working with the Head of Customer Success to grow the team thoughtfully as customer demand increases. Senior Customer Success Manager, Public Markets. As the first dedicated public markets hire in Ledgy�

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Sr Customer Success Manager covering the CIS/CEE region, you will:. Previous experience in a customer success/technical account management/relationship t

An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our teamh3>. Advocate for customers internally, influencing product development based on industry trends and customer feedback. Understand customers’ business objectives, challenges, and industry-speci

Strong experience acting as a Senior Customer Success or Client Manager, managing healthcare clients in the UK (NHS and private hospitals). Senior Manager Customer Success – UK & Ireland. As we expand our portfolio with new software and AI solutions for hospitals in the UK and Ireland, we are look

A leading identity solutions provider in London is seeking a Senior Manager to lead their Customer Success team. The ideal candidate will possess over 8 years in Customer Success Management and at least 4 years of people management experience. This role involves strategic leadership, operational exc

Leverage GitHub’s success frameworks to create customer journeys and dynamic success plans. Develop and execute customer success plans that align with customers’ business priorities and transformation objectives. Drive customer-specific roadmaps in collaboration with Sales, Engineering, Partners

An awesome opportunity has arisen for a Hospitality focused, Senior Customer Success Manager to join our team!. Advocate for customers internally, influencing product development based on industry trends and customer feedback. Understand customers’ business objectives, challenges, and industry-spe

Customer Success Manager for the CIS/CEE region. Ideal candidates will have previous experience in customer success, strong organizational and problem-solving skills, and fluency in Russian and English. In this role, you will collaborate with sales to secure renewals and expansions, utilize Gainsigh

Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service. A minimum of 5+ years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) wi

Senior Customer Success Manager (Advisory Focus). Senior Customer Success Manager (Advisory Focus). We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big Four (Deloitte, KPMG, PwC, EY).

A leading SaaS company in Greater London is seeking a Senior Manager of Customer Success to drive strategic outcomes and improve customer experience. The ideal candidate has over 8 years in a customer-centric role, strong communication skills, and a technical background.

Familiarity with customer-success methodologies, including journey mapping, success planning, and customer health-scoring. Customer Success Senior Manager. Customer Success Senior Manager.

Deep Customer Success Leadership:** Proven experience leading high-performing Customer Success teams segmented by customer size/complexity (SMB to Strategic). As the architects of the AI-powered Resolution Platform, we’re resetting the standard for what customer service—and customer success—ca

Are you a seasoned & ambitious Senior Customer Success Manager who loves driving growth, not just retention? Ready to join the AI revolution and take ownership of customer expansion? We’d love to hear from you. Measure success: Track and report key metrics, including health scores, retention, expa

As a Senior Customer Success Manager (CSM), reporting directly to the Director of Customer Success, you won't just manage accounts — you'll be a strategic leader and a trusted partner to our customers, helping them achieve lasting success. As our resident trailblazer, the work you do to enable you

Currently, we are looking for a Senior Customer Success Manager to join our team in the United Kingdom. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data‑driven success. Customer Success Management or Service Delivery Management

The Senior Customer Success Manager serves as a trusted advisor and advocate, ensuring seamless execution across internal functions while driving customer health, retention, and long-term partnership. As a senior member of the Global Customer Success organization, this role leads the strategic, end-

Are you a seasoned & ambitious Senior Customer Success Manager who loves driving growth, not just retention? Ready to join the AI revolution and take ownership of customer expansion? We’d love to hear from you. Track and report key metrics, including health scores, retention, expansion ARR, and NR

A leading tech firm in Greater London is seeking an experienced Senior Customer Success Manager to nurture key client relationships and drive customer success. You will manage onboarding processes, provide ongoing support, and serve as a voice for the customer.

As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. Director, Customer Success Manager, Enterprise, Actimize. Senior Customer Success Manager, Enterprise, Actimize

As a Senior Customer Success Manager at UserTesting, you’ll be a trusted advisor to our customers, helping them achieve their goals, maximize value from our platform, and grow their investment with us. Senior Customer Success Manager. Customer Success, Account Management, or a related SaaS role, w

Deep Customer Success Leadership:** Proven experience leading high-performing Customer Success teams segmented by customer size/complexity (SMB to Strategic). We’re seeking a Manager of Customer Success who isn’t daunted by disruption, but energized by it—an architect who can unlock new value