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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Customer Success Manager – SaaS. CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. The successful candidate will play a key role in supporting and growing an established customer base while working closely with tech

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

Customer Success / Sales Account Director. Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation. ERP-related account management or customer success sales.

As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. Enterprise Customer Success Manager London. We’re looking for an Enterprise Customer Success Manager

Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience

We’re looking for a Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving business impact across a portfolio of high-value customers. Customer Success, Account Management, Business Development, etc. At 11x, we call this a Full Stack CSM—you’

Reporting to the Director – Customer Success UK & EMEA, the Account Manager is responsible for maintaining relationships with Appcast clients, managing their recruitment advertising spend and helping them maneuver and operate through Appcast’s software solutions and managed service offerings. Ed

A healthcare technology group is seeking a Senior Manager Customer Success for the UK & Ireland. Strong stakeholder management and communication skills are essential for success in this role.

You will manage projects, ensuring timely and on-budget delivery while fostering strong customer relationships. Join a dynamic team dedicated to exceeding customer expectations in a fast-paced setting. A leading SaaS provider in the UK is seeking an Implementation Consultant to lead customers throug

A fast-growing tech company in Greater London seeks a Customer Success Specialist to guide clients through significant decisions. The ideal candidate has experience in sales or customer service and is motivated to help customers find the right solutions. The role demands empathy, resilience, and a s

A restaurant management technology company based in London is looking for a Scaled Customer Success Manager. The role involves building strategies to maximize customer success, driving platform adoption, and ensuring high retention rates among SMB clients.

A leading professional services firm in Greater London is seeking a Senior Customer Success Manager to manage strategic accounts and drive customer satisfaction and retention. As an experienced professional with over 7 years in Customer Success or Account Management, you'll engage with senior stakeh

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

We’re now hiring a Senior Customer Success Manager to join our Customer Success team. Build success plans aligned to your customers strategy, delivering, driving & clearly articulating value, ensuring every one of your customers gets the maximum from Nory. You have 5 to 8 years of experience in Cu

The Customer Success Manager serves as the key point of contact for S-RM’s corporate customers utilising S-RM's Polus suite of managed cyber services solutions. Ultimately, the Customer Success Manager is responsible for maintaining and growing the revenue from S-RM’s Polus managed services cust

A leading fintech startup in London is seeking a Founding Customer Success Manager to shape the customer success function from the ground up. You will work directly with founders and finance teams, defining processes that enhance customer value and drive engagement.

A cybersecurity innovator in Greater London is seeking a Customer Success Manager to manage the entire customer lifecycle, ensuring measurable adoption and retention. The ideal candidate will have over 7 years of experience in customer success or account management, showcasing exceptional communicat

A growing SaaS company in the United Kingdom is seeking a proactive and dedicated Customer Success Manager to build strong customer relationships and ensure satisfaction. Candidates should have 5+ years in customer success with strong communication and analytical skills.

Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast-paced work environment, allowing you to make an immediate impact on our team and comp

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account‑level KPIs.

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

We are now looking for a Customer Success Manager to join our growing team in London from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. The success of our customers is the reason for our global leadership in BIM innovation and developme

Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic. Join Anthropic's Customer Success team

A leading technology company in Greater London seeks a Customer Success Manager to act as a trusted partner for clients, optimizing their use of Salesforce solutions. Candidates should have over seven years of experience in Technical Customer Success or related fields, alongside strong communication

As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. Customer Success Management or Account Management experience. Drive product adoption, custome

Customer Success Manager, Europe. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. You may evolve your career within the Customer Su

The VP shapes how SAPs Customer Success organization shows up with customers: how CSMs and CS leaders build executive relationships, run value-based and outcome-driven conversations, execute disciplined lifecycle and QBR motions, and influence customer decision-makers through clear narrative, insi

The successful candidate will have experience in portfolio management within an invoice finance environment or related customer success management with prior experience in relationship management, Account Management or operational management within financial services or a FinTech environment. You wi

As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned cargo airline accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. Identify and implement customer success projects or progr

Minimum of 7 years of experience in customer success, account management, or a related role, preferably within the sports and media industry. Customer Success Manager (Sports MarTech). Customer Success Manager (Sports SaaS Platform).

As VP Customer Success, you will own the full post‑sale customer journey at Conveo — from orchestrating high‑stakes pilots and onboarding, to driving adoption, renewals, and expansion across global brands. Create clear success plans with executive sponsors, with agreed goals, timelines, and me

Customers, Customers, Customers – We win when our customers win. Customer Advocacy & Programs: Collaborate with the Marketing team to identify and support customer advocacy opportunities, including case studies, testimonials, and customer‑focused events. Customer Health Monitoring: Regularly mon

A leading healthcare technology firm is seeking a Customer Success Manager to remotely manage UK customers while requiring in-office attendance one day a week. The role focuses on driving revenue growth and ensuring customer satisfaction through high-quality onboarding and support.

A technology company in Greater London is seeking a Customer Success Engineer to provide expert support for enterprise customers using their APIs. This role involves proactive communication with customers, managing their implementation processes, and developing key performance indicators.

You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from Windward’s Maritime AI platform. Define and track "Success Outcomes" for customers, ensuring that maritime intelligence translates into actionabl

Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. Know how to balance what customers want with what’s realistic. Own re

A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Proven work experience as a Customer Success Manager

A leading software company is seeking a Head of UK & Ireland Customer Success to lead their customer success strategy. You will be responsible for the customer adoption lifecycle, ensuring positive outcomes and a strong influence in the HR market.

Own the end-to-end management of a portfolio of agency owners as their dedicated Client Success Manager. Lead structured onboarding and define a clear, tailored success roadmap for each client. You’re confident holding clients accountable to position them for success.

The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat

As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi’s product suite can maximize impact for them. As part of continuing to develop our successful UK operations and fuel our growth, we are s

Take ownership of customer relationships, ensuring the execution of our value proposition and alignment with customer expectations. A passion for customer success and a desire to exceed expectations. The Customer Success Manager (CSM) is accountable for the overall retention and growth revenue with

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