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Customer Experience, Success & Operations Oversee day-to-day customer support operations across online tickets and phone Ensure fast, fair, and consistent resolution of customer and member issues Act as an escalation point for complex complaints, disputes, and sensitive cases Maintain high standards

Lead, motivate and manage the UK Customer Support team, ensuring high performance, engagement and professional development. Gather and relay customer feedback, collaborating with cross-functional teams such as Operations, Commercial, Marketing and Product to improve customer experience. Level 1 supp

A leading tech-driven used car marketplace in London seeks a Product Manager to redefine customer support through automation and AI. The successful candidate will lead the design and implementation of automated systems that enhance customer experience and operational efficiency.

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Customer Support Manager (SaaS/Software). Sign in to set job alerts for “Customer Service Support Manager” roles. Share insights and feedback from the frontline with the Senior Customer Support Manager and broader teams.