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Trabajos customer support manager en UxbridgeCrear alertas

  • Head Barista
    Head Barista
    hace 7 días
    £12.71–£13.3 por hora
    Jornada parcial
    Slough

    Fresh X is looking for an experienced, hands-on Head Barista who cares about great coffee, friendly service and leading by example. We’re an independent café serving coffee, matcha, signature drinks and fresh food. You’ll take the lead behind the coffee bar, support our team and make sure every drink meets our standards. Your role • Prepare consistently excellent espresso-based drinks, matcha and signature drinks., • Dial in grinders and adjust espresso recipes to maintain quality throughout the day., • Deliver confident, consistent latte art., • Train and support baristas in drink preparation, workflow and customer service., • Lead the team during busy periods, keeping service organised and welcoming., • Maintain high standards of cleanliness, food hygiene and equipment care., • Monitor stock, help with ordering and reduce waste., • Work with management on new drinks and improvements to service. What we’re looking for • Previous barista experience and strong latte-art skills are essential., • Confident milk steaming, espresso extraction and grinder adjustment., • Experience leading shifts or supporting and training colleagues., • A friendly, reliable person who takes pride in their work., • The ability to maintain quality and work calmly in a busy café., • Willingness to help with all aspects of café service. Previous Head Barista or supervisory experience is preferred, but we’d also welcome an experienced barista ready to take the next step.

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  • Bartender
    Bartender
    hace 9 días
    £10.85–£12.71 por hora
    Jornada parcial
    Slough

    The Role As a Bartender, you will be responsible for providing excellent customer service, preparing and serving drinks, maintaining high standards behind the bar and helping to keep the pub clean, safe and welcoming. You will be an important part of the team and will represent The Wheatsheaf every time you interact with a customer. Key Responsibilities • Welcome customers in a friendly and professional manner., • Take customer orders and serve drinks efficiently., • Pour and serve draught beers, ciders, wines and spirits correctly., • Prepare cocktails and other drinks according to company standards., • Operate the EPOS/till system accurately., • Handle cash and card payments responsibly., • Check customer identification where required and follow the pub’s Challenge 25/age-verification policy., • Never serve alcohol to anyone who is underage or appears intoxicated., • Maintain a clean, organised and well-stocked bar., • Replenish fridges, bottles, glasses, garnishes and other bar supplies., • Clean glassware, bar equipment and work areas throughout the shift., • Complete opening and closing duties to the required standard., • Support the team during busy periods, events, live music and match days., • Communicate effectively with managers and other members of staff., • Deal with customer questions, complaints and requests professionally., • Help maintain a welcoming atmosphere for customers., • Report any maintenance, stock or safety issues to management., • Work as part of a team to ensure the pub operates smoothly. What We’re Looking For We’re looking for someone who is: • Friendly, approachable and confident with customers., • Reliable and punctual., • Able to remain calm and professional during busy periods., • A good team player., • Comfortable working in a fast-paced environment., • Trustworthy and responsible., • Willing to learn and take direction., • Well presented and professional., • Available to work evenings, weekends and during events where required. Experience Previous bar or hospitality experience is preferred but not essential. Full training will be provided for the right person, including our drinks standards, EPOS system, licensing responsibilities and company procedures.

    ¡Incorporación inmediata!
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  • Receptionist Manager
    Receptionist Manager
    hace 9 días
    £30000–£40000 anual
    Jornada completa
    Northwood Hills, Hillingdon

    Namaste Lounge is a busy 300+ cover restaurant looking for an experienced Receptionist Manager to take ownership of our reservations, front desk and guest arrival experience. This is a hands-on role for someone who is confident managing a high-volume reservation book, busy waitlists, walk-ins and table availability during fast-paced services. Key Responsibilities: • Manage the reservation book across phone, online and reservation platforms, • Maximise bookings and fill cancellations and available time slots, • Manage walk-ins and busy waitlists efficiently, • Coordinate table allocations and turn times with the restaurant floor and kitchen, • Handle late arrivals, overbookings, guest queries and complaints professionally, • Chase booking confirmations, deposits and pre-orders, • Maintain accurate guest notes, allergies and special requests, • Lead and support the reception/host team, • Provide clear cover forecasts and handovers to management and the kitchen What We’re Looking For: • Previous experience managing reservations in a busy, high-volume restaurant, • Experience handling a busy waitlist and restaurant front desk, • Confident using SevenRooms or a similar reservation system, • Calm, organised and decisive under pressure, • Excellent communication and customer service skills, • Professional appearance and manner, • Commercial awareness with a focus on maximising covers and reducing empty tables, • Flexible to work evenings, weekends and peak trading periods, • Right to work in the UK Experience managing a 300+ cover restaurant or similar high-volume venue is strongly preferred. To apply, please send your CV with a brief summary of your previous restaurant reservations/front-of-house experience.

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  • Bar Staff
    Bar Staff
    hace 1 mes
    £12.71–£13 por hora
    Jornada completa
    Uxbridge

    Join a friendly, customer-focused pub team and help create a welcoming, enjoyable and safe environment for every customer. Previous hospitality experience is beneficial but not essential, as full training can be provided. Key responsibilities • Welcome customers professionally and provide excellent service., • Take orders accurately and prepare and serve alcoholic and non-alcoholic drinks to company standards., • Operate the EPOS/till system and process cash, card and other approved payments correctly., • Follow procedures for discounts, refunds and voids, and report any discrepancies to management., • Keep the bar, customer areas, tables and workstations clean, organised and well maintained., • Restock bars, fridges and service areas, assist with deliveries, and follow stock rotation procedures., • Minimise waste, report breakages and stock issues, and support stock control activities., • Follow licensing, Challenge 25, health and safety, fire safety and food hygiene procedures., • Report incidents, hazards, maintenance concerns and cleanliness issues promptly., • Work positively with management and bar, floor, kitchen and security teams, particularly during busy periods., • Arrive on time, attend required training and communicate clearly about availability or absence. What we’re looking for • A friendly, reliable and approachable attitude., • Strong customer service and communication skills., • The ability to work efficiently in a fast-paced environment., • Good teamwork, honesty and accountability when handling cash and stock., • A willingness to learn and develop., • Flexibility to work evenings, weekends and bank holidays., • Passion for delivering excellent hospitality standards. What we offer • Competitive hourly pay., • Full-time and part-time opportunities., • Full training and ongoing support., • Flexible working opportunities., • Career development and progression within a growing pub group., • A supportive and enjoyable team environment. Our values are People, Standards and Fun. We expect every team member to take pride in the venue, provide excellent service and contribute positively to the team.

    ¡Incorporación inmediata!
    Sin experiencia
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  • Dessert Cafe General Manager
    Dessert Cafe General Manager
    hace 2 meses
    £27000 anual
    Jornada completa
    Northwood

    Krave Dessert Café is looking for an experienced, enthusiastic and driven Café Manager to lead the day-to-day operations of our busy dessert café. This is an exciting opportunity for someone with previous dessert café management experience who is passionate about delivering exceptional customer service, creating memorable guest experiences, and helping to grow an exciting brand. As Café Manager, you will oversee all aspects of the business, from leading the team and maintaining exceptional cleanliness standards to developing children's party packages, driving sales, and contributing to the continued growth of the Krave brand. Key Responsibilities • Manage the daily operation of the dessert café, ensuring smooth and efficient service., • Lead, motivate and develop the front and back of house team., • Deliver outstanding customer service and ensure every guest has an exceptional experience., • Maintain consistently high standards of cleanliness, hygiene and food safety throughout the café., • Manage staff rotas, recruitment, training and performance., • Monitor stock levels, ordering and supplier relationships., • Control labour and food costs while maintaining quality and profitability., • Ensure compliance with all Health & Safety and Food Hygiene regulations., • Handle customer feedback professionally and resolve issues promptly., • Drive sales through promotions, upselling and exceptional service. Children's Parties & Events • Organise and manage children's birthday parties and private events., • Create fun, memorable experiences for children and families., • Coordinate party bookings, staffing and event delivery., • Develop new party packages and themed experiences to increase revenue. Brand Development: Working alongside senior management, you will play an important role in growing the Krave brand by: • Developing new ideas to improve the customer experience., • Identifying opportunities to increase sales and customer loyalty., • Supporting new menu launches and seasonal promotions., • Assisting with local marketing initiatives and community engagement., • Maintaining brand standards across presentation, service and atmosphere., • Helping establish Krave as the leading dessert destination in the area. About You: We are looking for someone who has: Previous management experience within a dessert café, ice cream parlour or similar hospitality environment. A proven track record of leading successful teams. Experience organising children's parties or family-focused events. Strong understanding of brand development and customer engagement. Exceptional leadership and communication skills. Excellent organisational and time management abilities. High attention to detail with a commitment to maintaining exceptional cleaning and hygiene standards. Strong commercial awareness with the ability to drive sales and profitability. Confidence in dealing with customer enquiries and resolving complaints professionally. A positive attitude, strong work ethic and hands-on approach. Food Hygiene Certificate (Level 2 or above preferred). Flexibility to work evenings, weekends and busy seasonal periods. What We Offer: Immediate start. Competitive salary based on experience. Performance-related bonus opportunities. Career progression within a growing hospitality group. Opportunity to help shape and develop an exciting, expanding brand. Supportive, energetic and creative working environment. Staff discounts and company benefits. How to Apply: If you have the experience, passion and leadership skills to take Krave Dessert Café to the next level, we'd love to hear from you. Please send your CV and a short covering letter outlining your experience. Join Krave Dessert Café and play a key role in creating unforgettable desserts, memorable celebrations, and exceptional customer experiences while helping build one of the region's most exciting dessert brands. Benefits: • Company pension, • Discounted or free food, • Employee discount, • On-site parking, • Store discount Work Location: In person

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  • Accounting Assistant
    Accounting Assistant
    hace 2 meses
    £30000–£35000 anual
    Jornada completa
    Ickenham

    ACCOUNTS ASSISTANT - If you have Sage 50 Cloud experience, a strong background in accounting, and the ability to manage multiple tasks efficiently, we would love to hear from you. Our client, a leading specialist in Mechanical and Electrical (M&E) projects, is seeking a skilled Accounts Assistant to join their finance team. Due to continued growth, they are looking to appoint an experienced Accounts Assistant to join their friendly finance team. This role will have a strong focus on Sales Ledger, while also supporting the wider finance function including Purchase Ledger, payroll administration and month-end processes. Accounts Assistant Key Responsibilities: • Accounts Processing: Handle all aspects of day-to-day accounting, including purchase and sales ledger, bank reconciliations, and cash flow management., • Sage 50 Cloud Expertise: Utilise Sage 50 Cloud to manage and record transactions, run reports, and maintain accurate financial records., • Invoicing and Payments: Process sales and purchase invoices, track payments, and ensure accuracy in supplier and customer accounts., • VAT Returns: Prepare and submit VAT returns in compliance with HMRC requirements., • Financial Reporting: Assist in the preparation of monthly, quarterly, and year-end financial statements and reports., • Bank Reconciliation: Reconcile bank accounts regularly and ensure accurate financial reporting., • Payroll Support: Provide support in payroll and related processes as required., • Project Support: Work closely with the project management team to track costs, ensure accurate project invoicing, and maintain up-to-date financial records for ongoing M&E projects., • Ad Hoc Financial Tasks: Assist with various other accounting and administrative duties as needed, including filing, reporting, and responding to accounts-related queries. Accounts Assistant Skills and Qualifications: • Proven experience as an Accounts Assistant, ideally with 2-3 years in a similar role., • Strong experience using Sage 50 Cloud for financial transactions, reporting, and reconciliation., • AAT, ACCA, or equivalent accounting qualification (or working towards)., • Experience with M&E project-based accounting would be a plus., • Excellent multi-tasking skills and ability to manage multiple priorities in a busy environment., • High attention to detail with a methodical approach to work and problem-solving., • Strong proficiency in Microsoft Excel and other Office applications., • Excellent communication skills for liaising with both internal teams and external clients/suppliers., • Ability to maintain confidentiality and work independently., • A proactive and positive attitude towards tasks and challenges. Accounts Assistant Key Personal Attributes: • Organised: Strong organisational skills with the ability to manage competing deadlines., • Proactive: You will take the initiative to improve processes and contribute to the smooth operation of the finance team., • Reliable and Trustworthy: You’ll handle sensitive financial data with care and professionalism., • Team-Oriented: While you can work independently, you’re also a collaborative team player., • Detail-Oriented: You have a sharp eye for detail and an understanding of the importance of accuracy in all aspects of accounting. What We Offer to the successful Accounts Assistant candidate: • A competitive salary based on experience., • A friendly and supportive working environment within a rapidly growing company., • Opportunities for career progression and professional development., • The chance to work on exciting M&E projects and contribute to the company’s continued success., • Access to further training and professional qualification support., • Company pension scheme. If you're a methodical, experienced Accounts Assistant looking to contribute to a thriving, fast-paced M&E business, then please apply today.

    ¡Incorporación inmediata!
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  • Delivery Driver
    Delivery Driver
    hace 2 meses
    Jornada completa
    Colnbrook, Slough

    🚚 DPD Delivery Driver – Full-Time Location: Heathrow Job Type: Full-Time Pay: Monthly Vehicle: Company Provided About the Role We are looking for reliable, professional and experienced delivery drivers to join our established DPD delivery operation based in Heathrow. This is a great opportunity for drivers looking for stable, long-term work, with a company-provided delivery van, fuel and insurance included. You will be assigned a pre-planned delivery route and receive full training and ongoing operational support. Previous courier or multi-drop delivery experience is required, along with experience driving a large wheel-based van. Your Responsibilities • Complete deliveries and collections efficiently across your assigned route, • Load and unload parcels safely, including regular manual handling, • Follow pre-planned routes and daily delivery schedules, • Use the DPD delivery application on your personal mobile device, • Carry out daily vehicle safety checks, • Follow all company, road safety and health & safety procedures, • Provide a professional and friendly service to customers, • Maintain a high standard of reliability, punctuality and performance Driver Requirements To be considered for the role, you must: • Hold a full UK driving licence for at least 12 months, • Have previous courier or multi-drop delivery experience, • Have experience driving a large wheel-based van, • Be physically fit and capable of handling parcels throughout the working day, • Successfully complete a DBS check, • Have the right to work in the UK, • Be reliable, punctual and well organised, • Be comfortable working independently and managing your own route What We Offer • 🚐 Company delivery van provided, • ⛽ Fuel costs covered, • 🛡️ Insurance included, • 📍 Pre-planned delivery routes, • 🎓 Full training before starting, • 🤝 On-road support during your initial shifts, • 📱 Training on DPD delivery systems and applications, • 🦺 Manual handling and health & safety training, • 📈 Ongoing management and operational support, • 🔒 Long-term work availability, • 🗺️ Route familiarisation and guidance Training & Support You will receive comprehensive training before starting, including: • DPD delivery systems and procedures, • Route familiarisation, • Manual handling, • Health & safety, • Classroom-based training, • Practical on-road training and support We are committed to making sure every driver is fully prepared and confident before working independently. Who We’re Looking For We are looking for drivers who take pride in their work, provide excellent customer service and can consistently complete their route to a high standard. If you’re an experienced delivery driver looking for stable, full-time work we’d like to hear from you. Apply now to join our DPD delivery operation in Heathrow.

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