Customer support jobs in FelixstoweCreate job alerts

Job Title: Store ManagerLocation: FelixstoweBasic Salary: £30,000 £33,000 DOEBonus Potential: Uncapped commission with the potential to earn £1,000+ per monthOTE: £42,000 £47,000+ per annumShift and Schedule: Trading hours are 9:00 am 5:30 pm Monday to Saturday, and closedon Sundays. You will work five days out of seven.Priority Recruitment are pleased to present this exciting opportunity for a Store Leader based in Felixstowe .This is a fantastic opportunity to take ownership of a smaller, close-knit store within one of the UKs most recognised and award-winning telecoms brands.This role could suit an experienced Store Manager seeking their next challenge, or an ambitious Assistant or Deputy Manager ready to step up and run their own store for the first time. Youll receive ongoing support from a hands-on Franchise Owner and Regional Manager, alongside clear opportunities to progress into Cluster and Area Management roles.Are you a confident retail leader who enjoys developing people, driving sales and leading from the front? If youre ready to take greater ownership of a store and be rewarded for its performance, this could be the perfect next step.Whats in it for you:Basic salary between £30,000 and £33,000 DOEUncapped monthly commission , with the potential to earn £1,000+ per monthRealistic total earnings of £42,000 £47,000+ per annumThe opportunity to take ownership of your own storeClear progression into Cluster and Area Management rolesOngoing support from an experienced Franchise Owner and Regional ManagerExcellent employee discounts for you, your friends and your familyPremium accessories available at cost priceMore about the role:Taking full ownership of store performance, including sales, profitability and KPI deliveryLeading from the front and remaining hands-on within the storeCoaching, motivating and developing your team to consistently achieve their targetsCreating a positive, high-performing culture built around accountability and teamworkDelivering an exceptional customer experience while maximising every sales opportunityReviewing performance data, identifying areas for improvement and implementing effective action plansManaging day-to-day store operations, including rotas, stock, compliance and visual standardsHandling customer escalations professionally and finding positive solutionsRecruiting, onboarding and developing new team members when requiredWorking closely with the Franchise Owner and Regional Manager to support the continued growth of the businessSetting the standard for attitude, energy, customer service and sales performanceSuccessful Applicant:You may already be an experienced Store Manager or an established Assistant or Deputy Manager ready to take the next stepYou will have experience leading, coaching or supervising a team within a target-driven retail or sales environmentIf stepping up, you should be able to demonstrate experience taking responsibility in your managers absenceYou will have a proven track record of achieving sales targets and KPIsYoull be comfortable managing performance, providing feedback and challenging your team when necessaryYou will be commercially aware and confident using performance data to identify opportunitiesYoull be organised and comfortable managing operational responsibilities alongside sales performanceYou will be passionate about delivering an excellent customer experienceYoull be self-motivated, financially driven and confident in your ability to earn through performanceAn interest in technology and the telecoms industry would be highly beneficialAbout Priority RecruitmentWe are a retail specialist recruitment agency established in 2012 with one clear goal: to create genuinely awesome recruitment experiences with a personal touch.With a 4.9/5 rating on Google, we value our candidates and go out of our way to ensure they have a positive experience with both our clients and us.Whether youre an experienced Store Manager or an ambitious Assistant or Deputy Manager ready to take ownership of your first store, this is an excellent opportunity to join a successful and growing business.Apply now for more information wed love to hear from you!TPBN1_UKTJ

A flexible opportunity that works around you whether you're looking for Full or Part-Time.Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings.Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth and looking for more Advisors to join our team.As an Installer you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service.If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed.We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment!Work for yourself, not by yourself : the benefits of your own local business, within a model that removes the worries:We're experts in advertising so you won't worry about finding customersHave the confidence that over 70% of customers go on to purchase from their Hillarys AdvisorYou can focus on outstanding Service, ensuring your customers buy, and come back time and againFlexible hours to suit your lifestyle: manage your own diary and the time you want to commitThere's a reason that so many Hillarys Advisors are successful. We're just as committed as you to the partnership – that starts with a comprehensive package: Training-for-life, local business support, a plan that's built around you, and all the things you'll need to ensure a professional approach and finish from day one:All the professional and practical Training you'll ever need as you start and develop your business.Comprehensive Sales Toolkit including complete Product samples, Tablet and softwareFull Installation Toolkit, including all measuring equipment, and tools (including power tools)A professional image – Hillarys branded clothing, and personalised business cards & leafletsThis is wrapped into a one-off with investment packages available from £1995 and we've even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK's best opportunity. On top of the points above, you'll need to hold a valid UK driving licence to get to customers locally.To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you?TPBN1_UKTJ

Operate independently across shifts and serve as a senior point of reference for peers on complex tickets.

We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. Interface with product management and engineering teams to represent customer n

Senior Transport Operator- Felixstowe \n £60-65K DOE + Car \n Free Park \n Pension \n \n \n Who enjoys moving boxes? Big ones? \n UK container logistics specialist with over 20 years’ experience moving the big stuff from A to B — without the drama. \n Their secret? Smart planning, experienced people, a great fleet, and a shared determination to get the job done properly (with the occasional bacon roll thrown in for good measure). \n \n We’re now looking for an experienced Senior Transport Operator / Planner to join their Felixstowe operation. \n This is a key role for someone who knows container transport inside out, understands the realities of operating around a busy UK port, and can balance people, vehicles, customers, compliance and cost to keep everything moving. \n You’ll be trusted to take ownership of the day-to-day operation, making decisions, solving problems and helping drive continuous improvements across the transport function. \n \n The Role \n As Senior Transport Operator / Planner, you’ll be responsible for planning and coordinating container movements while providing a senior level of operational support to the wider transport team. \n You’ll be working closely with drivers, customers, ports and internal teams to make sure every movement is planned efficiently, safely and commercially. \n Key Responsibilities \n\n • Lead the planning and coordination of daily container collections and deliveries\n, • Allocate HGV drivers and vehicles efficiently, maximising fleet utilisation and minimising empty mileage\n, • Manage the operational challenges that come with container transport, including port delays, vehicle issues, driver availability and changing customer requirements\n, • Monitor container movements and ensure deliveries and collections remain on schedule\n, • Liaise confidently with Felixstowe and other UK ports, customers, hauliers and internal stakeholders\n, • Ensure all transport activity is carried out in line with driver hours, working time, road transport and company compliance requirements\n, • Monitor operational performance, identifying opportunities to improve efficiency, service and cost\n, • Use transport management systems to plan, track and manage movements\n, • Support and guide the wider transport team, sharing knowledge and helping develop best practice\n, • Take ownership of operational issues and find practical solutions before they become bigger problems\n, • Build strong relationships with drivers and customers, providing a high level of communication and service\n, • Contribute to the ongoing development of transport processes and procedures\n\n \n What We’re Looking For \n We’re looking for someone who has genuine experience in container haulage and transport operations and is ready to take the next step into a senior role. \n You’ll ideally have: \n\n • Strong previous experience in container-based road transport operations — essential\n, • Excellent knowledge of UK container ports, with Felixstowe experience highly desirable\n, • A strong understanding of HGV transport operations, driver hours and working time regulations\n, • Experience planning and optimising HGV fleet movements\n, • Good knowledge of transport compliance and operational procedures\n, • Experience using a TMS or transport planning system\n, • Excellent organisational and problem-solving skills\n, • The confidence to make decisions and take ownership when things don't go to plan\n, • Strong communication skills and the ability to build relationships with drivers, customers and colleagues\n, • A commercially minded approach, with an understanding of the impact of fleet utilisation, empty mileage and operational efficiency\n, • The ability to work calmly under pressure in a fast-moving environment\n\n \n Why Join Us? \n This is an opportunity to join an established and growing container logistics business where your experience will genuinely make a difference. \n You’ll have the autonomy to make decisions; improve the way we operate and play an important part in the continued success of the Felixstowe operation. \n \n If you know your way around container haulage, can keep an HGV fleet moving efficiently, and are ready for a role with more responsibility and influence, we’d like to hear from you. \n \n \n TLP acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying, you consent to TLP processing and storing your personal data for work-finding services. Our full Privacy Statement is available on our website. \n

Import & Export Freight Forwarder - Felixstowe - Salary Negotiable \n About the Company \n Our client is an established international logistics business with a strong reputation for delivering reliable freight and supply chain solutions across global markets. \n Due to continued growth, they are looking for an experienced Import & Export Freight Forwarder to join their Felixstowe team. This is a great opportunity for a logistics professional who enjoys managing complex shipments, working with customers and overseas partners, and taking ownership from start to finish. \n Import & Export Freight Forwarder - The Rewards \n\n • Competitive salary\n, • Company pension\n, • 20 days holiday plus bank holidays\n, • Office-based role in Felixstowe\n, • Opportunity to work within a fast-moving international logistics environment\n, • Scope to develop your skills and take ownership of key customer accounts\n\n Import & Export Freight Forwarder - Requirements \n\n • 5+ years' experience within freight forwarding, shipping, logistics, or supply chain\n, • Strong import and export experience, ideally with sea freight\n, • Good knowledge of UK and international customs procedures\n, • Experience with export declarations, CDS entries, Carnets, and customs documentation\n, • Good understanding of Incoterms and international shipping regulations\n, • Dangerous Goods awareness\n, • Experience using freight management systems; Multi Freight experience would be advantageous\n, • Strong organisational skills with excellent attention to detail\n, • Confident communicator with the ability to build relationships with customers, carriers, agents, and suppliers\n, • Commercially aware with experience handling quotations, rates, and margins\n\n Import & Export Freight Forwarder - Responsibilities \n\n • Manage import and export shipments from start to finish across sea, road, air, and multimodal transport\n, • Manage key customer accounts and build strong, long-term relationships\n, • Coordinate customs documentation, declarations, tariff classifications, and duty requirements\n, • Liaise with shipping lines, carriers, overseas agents, and customers to ensure smooth shipment movements\n, • Provide guidance on Incoterms, customs requirements, and international shipping regulations\n, • Prepare quotations, negotiate rates, and support commercial pricing decisions\n, • Resolve shipment delays, exceptions, disputes, and operational issues\n, • Maintain accurate shipment and financial records within the freight management system\n, • Ensure all shipments are handled efficiently, compliantly, and within agreed service levels\n, • Identify opportunities to improve processes, customer service, and operational performance\n\n About Us \n Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to Detail2Recruitment website.

About the role We are seeking qualified and GOC-registered Optometrists who share our commitment to putting the customer at the centre of everything we do. At Scrivens Opticians & Hearing Care, you will provide excellent clinical care while building strong relationships with both customers and branch teams. Whether you are newly qualified or experienced, you will play a vital role in driving your branch forward and ensuring exceptional service within your community. Responsibilities Conduct comprehensive eye examinations with thorough patient care during 30-minute test slots. Use your clinical judgement to diagnose and manage a range of eye health conditions Provide expert advice on spectacle and contact lens options tailored to individual needs Build and maintain strong relationships with customers, ensuring a positive experience at every visit Collaborate closely with your branch team to contribute to business growth and excellent service delivery Participate in local enhanced service schemes and contribute to pre-registration supervision when applicable Maintain up-to-date knowledge of optical products and industry developments through ongoing CPD training What we're looking for We want full time Optometrists who are passionate about delivering outstanding patient care and committed to professional growth. You should be confident in your clinical skills and enjoy working as part of a friendly, supportive team. Whether you are newly qualified or experienced, you will value hands-on clinical practice and be motivated to build lasting relationships with customers and colleagues alike. What we offer Flexible full-time and part-time working opportunities tailored to your needs Competitive, market-leading salary based on your skills and experience Support and development for newly qualified Optometrists to grow their careers Professional fees covered for peace of mind Comprehensive CPD training and access to our extensive e-learning system Generous holiday entitlement including 25 days plus bank holidays (pro-rata) Exclusive staff and family discounts on products Fully computerised systems to streamline your workflow 30-minute test times ensuring quality and thorough patient care Access to cutting-edge optical products and regular product range updates Opportunities to participate in local enhanced schemes and pre-registration supervision A supportive, family-run company culture that values people and professionalism TPBN1_UKTJ

Siamo Recruitment is currently looking for a transport administrator to start at their prestigious client's site based in Corby, NN18. The shift pattern: Full Time Rota: Monday to Friday Shifts available: 2pm-10pm, £12.71 per hour Overtime: £19.06 per hour Responsibilities Goods in duties, check in and check out the drivers. Uploading PODs onto the transport system. Liaise with the warehouse team regarding inbound and outbound operations, ensuring drivers are directed to the correct bays and loaded with the correct consignments. Track and report on shipment status, resolve any delays or problem that occur during transit. Responded to customer enquiries per day via phone and email. Adding and organizing all the jobs on the spreadsheet. Comprehensive document management support including photocopying, scanning, printing, ensuring legal compliance Liaise with drivers, warehouse staff, and transport teams to ensure smooth day-to-day operations. Carry out daily checks of trailers in the yard. Report trailer defects promptly and arrange for the mechanic to carry out the necessary repairs.Pre brief drivers and explain their run. Requirements: Good level of English. Demonstrated experience in a smiliar warehouse or distribution environment. Previous admin / customer service experience. Benefits: Long-term employment Temp to perm contract 32 days of holiday per year Free tea and coffee on site Employee of the month awards Pension Access to the superb Siamo Benefits platform offering free healthcare/financial advice. To apply, please follow the job board instructions. Alternatively, to speed up the process, contact our on-site team on 07973 960 427 or forward your CV to . INDCOR38 TPBN1_UKTJ

James Kemball, part of the GB Global Group is seeking a reliable and proactive Multi-Skilled Operative to join our container depot operation in Felixstowe. This is a hands-on role responsible for the safe and efficient movement, storage, and handling of containers throughout the depot. The successful candidate will be trained and competent in operating a range of equipment including Reach Stackers, Empty Container Handlers (ECHs), and Forklift Trucks, supporting the day-to-day requirements of the business. The ideal candidate will have a positive "can-do" attitude, be safety-conscious, and be willing to undertake a variety of operational tasks to support depot efficiency and customer service standards. Location: Felixstowe, Suffolk Position Type: Full-Time, Permanent Hours: Day Shift Key Responsibilities: Safely operate Reach Stackers, Empty Container Handlers, and Forklift Trucks. Load, unload, stack, and move containers throughout the depot. Carry out container positioning to support depot and customer requirements. Assist with receiving and dispatching containers. Perform daily equipment safety checks and report any defects or maintenance requirements. Ensure all container moves and operational activities are accurately recorded within depot systems. Work closely with depot supervisors and operational teams to meet daily productivity targets. Support container inspections and identify any visible damage or defects. Maintain high standards of housekeeping across the depot. Comply with all company policies, operational procedures, and health and safety requirements. Assist with general depot duties as required. Build positive working relationships with colleagues, customers, drivers, and contractors on site. Contribute to continuous improvement initiatives aimed at enhancing operational efficiency and customer service. Skills & Experience: Essential Previous experience operating heavy plant or material handling equipment. Strong awareness of health and safety requirements within an operational environment. Good communication skills. Ability to work effectively as part of a team. Reliable, punctual, and hardworking. Ability to work outdoors in all weather conditions. Flexible approach to work and changing operational priorities. Desirable Reach Stacker operating experience. Empty Container Handler (ECH) operating experience. Counterbalance Forklift Truck licence. Previous experience within a container depot, port, logistics, or transport environment. Knowledge of container handling and depot operations. Key Performance Indicators (KPIs): Safe operation of all equipment. Productivity and efficiency of container handling activities. Compliance with health and safety procedures. Equipment care and defect reporting. Accuracy of operational records. Contribution to depot operational performance. Personal Attributes: Positive and proactive attitude. Strong work ethic. "Can-do" mentality with a willingness to support the wider team. Safety-focused mindset. Reliable and dependable. Flexible and adaptable. Professional and customer-focused. Ability to remain calm under pressure. Strong attention to detail. Benefits: Competitive salary. Day shift working pattern. Overtime opportunities. Training and development opportunities. Pension scheme. Holiday entitlement. Opportunity to work within a growing container and logistics operation. TPBN1_UKTJ

Great opportunity to work as a FLT Reach Driver for our client, which ships worldwide for various clients! Staffline is recruiting FLT Reach Drivers in Corby. The rate of pay is £14.07 per hour. Overtime is available and is paid at £21.11 per hour. This is a full-time role working rotating shifts and the hours of work are: - Week 1 - Monday, Tuesday, Saturday & Sunday - 10:00am to 22:00pm - Week 2 - Wednesday - Friday - 10:00am - 22:00pm Your Time at Work As a FLT Reach Driver your duties will include: - Picking stock to be sent out to customers. - Replenishing locations when stock arrives. - Drive a reach truck. Our Perfect Worker Our perfect worker must be: - Capable of lifting stock onto pallets by themselves. (Some stock can be heavy) - Team Player - Have Reach Truck Licence - Good Understanding of English Experience in a similar role is required. Key Information and Benefits - Earn £14.07 - £21.11 per hour - Full-time - Temp to perm opportunity - OnSite support from Staffline - Canteen on site - Free car parking on site - PPE provided - Full training provided Job Ref: 1IFLC About Staffline Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales. As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security. Important Information - Staffline and its subsidiaries do not charge any recruitment or job-seeking fees at any stage of the hiring process. - This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline. - Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. TPBN1_UKTJ

Senior Transport Operator- Felixstowe £60-65K DOE + Car Free Park Pension Who enjoys moving boxes? Big ones? UK container logistics specialist with over 20 years experience moving the big stuff from A to B without the drama. Their secret? Smart planning, experienced people, a great fleet, and a shared determination to get the job done properly (with the occasional bacon roll thrown in for good measure). Were now looking for an experienced Senior Transport Operator / Planner to join their Felixstowe operation. This is a key role for someone who knows container transport inside out, understands the realities of operating around a busy UK port, and can balance people, vehicles, customers, compliance and cost to keep everything moving. Youll be trusted to take ownership of the day-to-day operation, making decisions, solving problems and helping drive continuous improvements across the transport function. The Role As Senior Transport Operator / Planner, youll be responsible for planning and coordinating container movements while providing a senior level of operational support to the wider transport team. Youll be working closely with drivers, customers, ports and internal teams to make sure every movement is planned efficiently, safely and commercially. Key Responsibilities Lead the planning and coordination of daily container collections and deliveries Allocate HGV drivers and vehicles efficiently, maximising fleet utilisation and minimising empty mileage Manage the operational challenges that come with container transport, including port delays, vehicle issues, driver availability and changing customer requirements Monitor container movements and ensure deliveries and collections remain on schedule Liaise confidently with Felixstowe and other UK ports, customers, hauliers and internal stakeholders Ensure all transport activity is carried out in line with driver hours, working time, road transport and company compliance requirements Monitor operational performance, identifying opportunities to improve efficiency, service and cost Use transport management systems to plan, track and manage movements Support and guide the wider transport team, sharing knowledge and helping develop best practice Take ownership of operational issues and find practical solutions before they become bigger problems Build strong relationships with drivers and customers, providing a high level of communication and service Contribute to the ongoing development of transport processes and procedures What Were Looking For Were looking for someone who has genuine experience in container haulage and transport operations and is ready to take the next step into a senior role. Youll ideally have: Strong previous experience in container-based road transport operations essential Excellent knowledge of UK container ports, with Felixstowe experience highly desirable A strong understanding of HGV transport operations, driver hours and working time regulations Experience planning and optimising HGV fleet movements Good knowledge of transport compliance and operational procedures Experience using a TMS or transport planning system Excellent organisational and problem-solving skills The confidence to make decisions and take ownership when things don't go to plan Strong communication skills and the ability to build relationships with drivers, customers and colleagues A commercially minded approach, with an understanding of the impact of fleet utilisation, empty mileage and operational efficiency The ability to work calmly under pressure in a fast-moving environment Why Join Us? This is an opportunity to join an established and growing container logistics business where your experience will genuinely make a difference. Youll have the autonomy to make decisions; improve the way we operate and play an important part in the continued success of the Felixstowe operation. If you know your way around container haulage, can keep an HGV fleet moving efficiently, and are ready for a role with more responsibility and influence, wed like to hear from you. TPBN1_UKTJ

We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. Experience in customer support within Forex, fintech, brokerage, online trading, or financial services. This role will primarily support Chinese-speaking c

Analyse, replicate, and resolve support cases within Inixion's escalation guidelines. Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing. Support colleagues when capacity or complexity demands it.

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. Committed to providing excellent customer suppo

As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Investigate and troubleshoot complex technical issues for our customers (with the support o

Beyond day-to-day support, you will spearhead forward-looking initiatives designed to preemptively address customer needs, such as optimizing our AI support agent, analyzing key pain points, and building expertise in customer operations within a fast-growing, collaborative environment. We are on loo

Dedicated Customer Support EMEA. Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms. We serve customers within a wide range of industries including transportation, education, and government.

As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction. Mercier Consultancy MD