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Head of Repairs & Asset Manager Auckland Home Solutions (AHS) is dedicated to creating safe, high-quality homes and delivering exceptional services for our residents. We’re looking for an experienced and forward-thinking Head of Repairs and Asset Management to lead our repairs, maintenance, voids, and compliance operations. Join us on our mission to provide outstanding homes and exceptional customer experiences. In this pivotal role, you’ll ensure our properties remain safe, compliant, and maintained to the highest standards, while driving innovation, efficiency, and continuous improvement across the organisation. About the role As Head of Repairs and Asset Management, you will: • Oversee the effective delivery of all repairs, maintenance, and compliance services., • Ensure all properties meet health, safety, legal, and regulatory standards., • Lead strategic and operational planning for repairs and void management., • Manage contractor relationships and ensure high standards of customer service., • Drive continuous improvement through data-driven insights and performance reporting., • Prepare for and implement changes in fire safety and regulatory frameworks. What we’re looking for • Proven experience in asset management and repairs within social housing., • Strong knowledge of building regulations, health & safety, and compliance frameworks., • A hands-on leader who thrives on collaboration and innovation., • Excellent communication skills and the ability to influence at all levels., • Relevant qualifications in property, or health & safety (e.g., NEBOSH). Why join us? • Be part of a growing organisation with a clear vision and strong leadership., • Opportunity to shape strategy and deliver meaningful impact for residents., • Competitive salary and benefits, plus flexibility in working arrangements.

Job Title: Electrical Building Services Engineer Department: Estates and Facilities Directorate, Projects and Infrastructure Grade: Grade 7 Salary range: £38,784-£46,049 Working arrangements: Full time (nominal 35 hours) Permanent Evenings and weekend working, as business needs There may be a requirement to participation in an out-of-hours on-call rota, relevant to area of work Hybrid working (minimum of two days per week onsite, depending on business needs, after an initial training/induction period) Closing date: 7th January 2026 (please note, applications will be reviewed and shortlisted throughout the advertising period and if it is possible to recruit prior to the closing date, the advert will close immediately). The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. The Role and Department The Projects & Infrastructure team is responsible for the construction project delivery across all campuses forming the Durham University estate. The team manages a large capital programme from inception to completion, delivering projects on budget, on programme and to a high standard of quality. The improvement in facilities supports academic research and enhances the student experience. As Electrical Building Services Engineer, you will effectively manage the provision, alteration and upgrade of the University's electrical infrastructure for the successful delivery of a range of projects/programmes, ensuring all works are carried out to the required quality standard, adhere to best practice principles and are compliant with current statutory/safety requirements and approved codes of practice. You will deliver a professional, customer-focussed electrical engineering support service to all stakeholders, to facilitate the provision of a safe, effective and reliable electrical infrastructure specific to the needs of the University. The Estates and Facilities Directorate provides essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses. Further information about the role and responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University, you will also receive access to the following fantastic benefits: • 30 days annual leave, in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year., • The University closes between Christmas and New Year., • We offer a generous pension scheme. As a new member of staff you will be automatically enrolled into this University Superannuation Scheme (USS., • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies., • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities., • Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme., • On site nursery is available and children's clubs in the summer holidays., • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)., • The opportunity to take part in staff volunteering activities to make a difference in the local community., • Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions., • A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits., • If you are moving to Durham, we can help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Essential Criteria Qualifications/Experience 1. Educated to HNC/D in an electrical building services/engineering related discipline, or equivalent work-based experience in an electrically-biased technical role., 2. Experience of working in the built environment in an electrical supervisory, technical manager or engineering design role., 3. Experience of delivering electrical infrastructure works including managing project/design teams and contractors on capital and revenue projects., 4. Experience of providing electrical specialist advice and guidance to a range of customers and colleagues, including more senior colleagues., 6. Sound technical knowledge in the design, installation, operation and maintenance of electrical engineering building services., 7. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally., 8. Strong digital competence including Microsoft 365 applications., 9. Committed to continuing professional development to maintain professional recognition., 10. Professional knowledge and experience of electrical installation compliance and regulations within the construction industry., 11. Competent at formulating and writing technical reports., 12. Ability to solve problems and decide on and plan appropriate solutions., 13. Ability to play a key role in the delivery of MEP infrastructure projects., 14. Knowledge and experience of health and safety, including CDM regulations, Electrical Safe Systems of Work, Elecricity at Work Regulations risk assessments, etc., 15. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines Desirable Criteria 1. Educated to degree level or equivalent in a relevant discipline., 2. Hold or working towards full membership of a relevant professional institute i.e. CIBSE, IET., 3. An understanding and working knowledge of high voltage distribution/networks., 4. Conversant with developments in sustainability with experience of developing and delivering low energy strategies. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from oure-recruitmentsystem. Please check your spam/junk folder periodically to make sure you have not missed any of our updates. What you need to submit • A CV, • A supporting statement which outlines how you meet the essential criteria within the Person Specification. Contact details For a chat about the role or any further information please contact Dave McCaffery, . Further information about the role Typical Role Requirements Service Delivery/Development • Show a commitment to equality, diversity and inclusion and the University's values., • Actively participate in all stages of the design development process on capital, minor and refurbishment projects, from conception, formulating the electrical building services design brief, to ensuring the optimal design solution, system integration and quality standard for electrical building services engineering is realised., • Provide specialist advice and guidance relating to your professional area of expertise in line with the University's policies, regulations and values., • Manage the delivery of electrical engineering projects across the University, from inception to completion, to a high standard, adhering to established project procedures., • As an integral part of a project team, provide an electrical building services engineering support service to Construction Project Managers and Senior Construction Project Managers, as required, to influence and inform design strategies, system selection and quality standards to facilitate effective and successful project delivery., • Monitor and report on the performance of electrical consultants and contractors providing appropriate feedback to facilitate the review process and achieving optimum performance., • Liaise with client departments and colleges to prepare and develop electrical engineering design briefs, undertaking feasibility and option appraisal exercises where appropriate. Translate clients' needs into high quality schemes within defined areas of responsibilities and budget constraints., • Maintain and update the electrical aspects of the University's 'Building Engineering Services Design Guidelines', applying best practice principes to achieve optimal engineering design solution., • Ensure safe working practices by monitoring and updating risk assessments and safety procedures and safe systems of work., • Undertake the role of an Authorised Person Electrical Low Voltage (APLV) and effectively implement the University's Electrical Safety Rules and Procedures, appropriate training will be provided where necessary. Planning and Organisation • Plan, manage and deliver assigned projects and activities using appropriate techniques, tools and protocols, to deliver agreed objectives and solve any problems which you encounter., • Formulate and issue concise and accurate electrical building services engineering briefs and project documentation, to consultants and/or contractors, for the provision of professional services and/or supplier services in line with the University's procurement procedures., • Programme and monitor projects, and other key activities across the University., • Seek feedback from staff, students and other key stakeholders so that service provision is being planned and adapted to meet customer expectations and future needs., • Assist colleagues to achieve operational service requirements, planning, carrying out and documenting evaluations and tests, to ensure customer requirements are met., • Within defined area of responsibility, manage project budgets, cash flow, risk registers, stakeholders, contract management and reporting processes., • Maintain an awareness of current policy for University business goals, such as widening participation and access, and provision of advice using specialist knowledge., • Apply theory and practice, from academic and professional development and previous knowledge. Communication/Liaison • Promote and foster positive and highly collaborative approaches to problem solving and project implementation, helping to motivate, mentor and coach project team members, and keeping abreast of legislation, approved codes of practice, industry standards and best practice., • Use your operational expertise to lead and participate in business meetings, working groups and sub-committees., • Provide regular status reports on projects and ongoing work to colleagues, services users and managers, highlighting any risks and contingency plans., • Interact and collaborate with other specialists across the University to ensure the integrity and delivery of consistent services., • Promote and encourage a collaborative approach to problem solving, project delivery and decision-making, in order to motivate, mentor and coach less experienced project staff and deliver an excellent customer experience, in accordance with policy and procedures., • Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills and swap information with peers., • Work collaboratively across the organisation and/or externally with colleagues and stakeholders, to deliver a service., • Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision., • Working closely with the Health and Safety Business Partners, oversee health and safety issues, to ensure compliance with statutory requirements, Estates and Facilities processes and best practice., • Provide advice and guidance to resolve problems and queries for a broad range of service users., • Provide demonstrations and instruction to others outside the team., • Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement, which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

The University At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team. Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. For more information on our EDI strategy and values, click here The Role and Department The role supports the IS Senior Product Manager, for the team that the successful applicant is allocated, to deliver effective technology solutions to the University and is part of the wider Information Services (IS) collection of teams, which underpins the delivery of customer focused information systems and services. The successful applicant will be sponsored to undertake apprentice level study that will lead to the award of an under-graduate degree in a digital related qualification. It is a requirement for this role that the University is satisfied that you meet the apprentice eligibility criteria for the qualification you would be undertaking as part of the role. Including right to work, residency eligibility, visa duration, previous qualifications conditions and completion viability. This will be applicable for any apprenticeship funding eligibility. More information can be found on: Apprenticeship funding rules and assessment plan guidance, 2025 to 2026 - GOV.UK. The post holder will undertake activities relating to, and work with increasing independence in relation to: • Agile development and DevOps, • Data analytics and visualisation, • User experience analysis, design, and evaluation, • Content authoring and publishing, • Security operations, • Incident ownership and management The Computing and Information Services (CIS) has an annual operational budget in excess of £27m, including multi-million pound programmes of change within year, and approximately 172 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Technical Services; Information Services, and; Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. Details of the Digital Strategy and ongoing work can be found at Digital Strategy - Durham University • CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. The department works in a hybrid capacity, depending on the job role., • Information Services (IS) is responsible for the provision of a wide range of end-user and customer facing technology services, ranging from: student record management; curriculum & learning, IWMS, integration services; AI; identity and access management, and; other immersive technology experiences. Further information about the role and the responsibilities is at the bottom of this job description. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: • You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year., • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies., • You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions., • Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16., • We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme., • We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community., • Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers)., • If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships., • We offer generous pension schemes with varying contribution amounts to help you plan for your future. Discover more about our total rewards and benefits package here. What you need to demonstrate when you apply To be considered for this role, here are the skills/experience we're looking for: Essential Criteria Qualifications/Experience 1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience., 2. Experience of working in a team., 3. Experience of managing time to meet deadlines., 5. Residency eligibility - The apprentice must have the legal right to work in England. The apprentice must meet the residency requirements detailed in Annex A of the Funding Rules for Apprenticeships. This includes (but is not limited to): being ordinarily resident in the UK (or specified territories) for at least three years immediately before the apprenticeship begins, unless a specific exemption applies. Exemptions may apply to individuals with; refugee status or humanitarian protection, permission under the Ukraine or Afghan schemes, stateless status, certain family member rights, pre-settled or settled status under the EU Settlement Scheme. More information can be found on: Apprenticeship funding rules and assessment plan guidance, 2025 to 2026 - GOV.UK Skills/Abilities/Knowledge 6. Good spoken and written communication skills. 7. Good digital skills including experience in using digital devices and apps. 8. Committed to ongoing training/continuing professional development. 9. Ability to solve problems as part of a team and resolve straightforward issues. 10. Ability to provide advice and guidance to a range of colleagues and customers. 11. Basic level of software coding gained either within an educational setting, or from a previous employment, or through a hobby related interest 12. Ability to follow instructions, written or oral, accurately. Desirable Criteria 13. Knowledge of health and safety issues, such as risk assessments. How to Apply We prefer to receive applications online. When you apply you need to submit a CV, a cover letter and an evidence statement that tells us your experience and gives examples of how you meet the criteria above. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: To progress to the assessment stage, candidates must evidence each of the Essential criteria (Qualifications/Experience and Skills/Abilities/Knowledge), required for the role in the person specification above. Where there are Desirable criteria we would also urge you to provide any relevant evidence. While all Essential criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. You must submit: • A current CV, • A covering letter, • An evidence document which clearly shows how you meet all of the Essential criteria. When providing evidence, you must ensure each Essential criteria is clearly identified by providing the criteria heading first, and then the evidence; failure to do this, may result in your application failing shortlisting. Who to contact for more information If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process please contact, Rash Mahmood, Senior Product Manager (IWMS), at Typical Role Requirements Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate. Service Delivery • Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role., • Log, record and pass on information for use by others., • Carry out some tasks that may require specialist skills., • Follow established procedures when carrying out your role, varying when necessary or referring to more senior colleagues., • Collect, organise and record data and information accurately for use by others., • When carrying out your role, apply relevant industry and regulatory standards., • Operate a range of maintenance, investigation, design and construction tools., • Operate everyday tools and domestic equipment., • Carry out stock and inventory checks., • Carry out some tasks that may require specialist skills and may be physically demanding. Teamwork/Liaison • Help to move, set-up and maintain any facilities, equipment or tools., • Help your colleagues when required with other key activities undertaken within your service., • Help and cooperate with the rest of your team on operational matters to help achieve shared objectives., • Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way., • Help carry out annual safety and maintenance checks., • Help team members review and update risk assessments. Communication/Personal • Show a commitment to equality, diversity and inclusion, and the University's values., • Follow established procedures to respond to queries and bring any complex issues to the attention of more experienced team members., • Log and record helpdesk queries and apply the correct escalation procedures where necessary., • Learn the skills needed to deliver services., • Respond to routine queries from suppliers, contractors, contacts, utility and service providers where necessary., • Any other reasonable duties Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and the Department The Development and Alumni Relations Office (DARO) is responsible for coordinating philanthropy, alumni and supporter engagement and advancement communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 200,000 alumni and supporters around the world. In support of this global operation, the Alumni and Supporter Engagement (ASE) team are ultimately responsible for maintaining lifelong connections, driving continuously higher levels of engagement, including: providing opportunities and support for our alumni; engaging and managing volunteers across a range of areas - from colleges support to global ambassadors; managing annual giving and fundraising appeals; and developing advancement communications initiatives. The ASE team consists of a dedicated team of Advancement professionals underpinning and complementing the vital work of DARO. The ASE Officer (Events) is part of a bespoke Events unit within the ASE team. The post-holder will support and, where appropriate lead, the delivery of all alumni and supporter engagement and fundraising events activity, running multiple and often simultaneous events across various stakeholders and markets. The post-holderwillalsoplaya criticalrolewithin the delivery of thebicentenary fundraising campaign'- amajor philanthropic initiative which seeks to support the next generation of inspiration and leadership at Durham and the delivery of the Alumni and Supporter engagement strategy initiatives. This role will suit a candidate who is interested in building on their events experience and is enthusiastic about their own development and that of the team. DARO operate a hybrid working system with an expected two days working in the office at Boldon House. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: • You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year., • We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS)., • No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost-effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand-new electric or hybrid vehicle with savings on tax and National Insurance., • We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities., • We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme., • Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16., • Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers)., • We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community., • You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions., • Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits., • If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria Qualifications/Experience 1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience., 2. Experience and expertise in the development and delivery of events., 3. Experience of providing advice and guidance to a range of customers and colleagues., 4. Experience of implementing policies and procedures. Skills/Abilities/Knowledge 5. Relevant experience of events management., 6. Experience of Project management and project leadership from start through to completion, 7. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally., 8. Strong digital competence across a range of digital devices and apps including digital communication tools, Microsoft 365 applications, business systems., 9. Committed to continuing professional development., 10. Ability to plan and organise events and activities involving the service., 11. Ability to solve problems as part of a team and decide on and plan appropriate solutions., 12. Ability to participate in networks to share and discuss good practice and exchange information., 13. Ability to contribute to operational planning activities. Desirable Criteria 14. A degree or equivalent level of qualification, or equivalent professional experience., 15. Relevant experience of events management, volunteer management, project management or fundraising in either a higher education or charity setting., 16. Experience of working within an Alumni Relations/Engagement, Membership Services or Development/Fundraising environment. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails. What you are required to submit: • A CV, • A covering letter or statement which shows examples of how you meet all of the criteria within the Person Specification Contact details If you would like to have a chat or ask any questions about the role, Louise Strong, Senior Alumni Engagement Manager - Events would be happy to speak to you. Contact Typical Role Requirements Service Delivery • Show a commitment to equality, diversity and inclusion, and the University's values., • Ensure that the University's procedures and values are always reflected in all aspects of the service and adapt ways of working where this is not evident., • Provide specialist advice and make decisions to resolve problems relating to the services you are responsible for example a project or an event., • Use your experience and problem-solving skills to investigate and resolve issues relevant to your role and make recommendations based on your findings., • Manage, maintain and monitor designated equipment, facilities, and systems to ensure safety, security and compliance., • Provide the best possible service to staff, students, alumni and others who you work with by reviewing and making suggestions to improve the service., • Collect and record data and information accurately., • Organise and analyse data and information to ensure it is accurate and provide reports to senior colleagues on patterns and trends., • Ensure that public areas are safe and secure and respond to and report any incidents., • Support the welfare of our students and refer them to appropriate support services when necessary. Planning and Organising • Plan and organise your workload to deliver the role., • Manage the delivery of frontline services in a variety of different outlets and buildings across the University., • Plan, manage and deliver assigned projects, activities and events e.g. Congregation alumni stand in accordance with agreed objectives., • Supervise the work of staff and teams involved in delivering events, project work or core operational service., • Seek feedback from staff, students and anyone else that you come across as part of your role to ensure that the service is updated to meet customer expectations., • Manage budgets and expenditure including buying (and returning) goods and services. Communication/Liaison • Develop and improve services by taking part in meetings, working groups and committees., • Liaise with other service areas to ensure the most diverse and accessible delivery and promotion of projects, events and initiatives., • Create good working relationships, including internal and external networks, which allow you to increase your knowledge and skills while swapping information with peers., • Act as a key point of contact between the University and internal and external stakeholders, including donors and employers., • Build relationships with contractors and third-party suppliers to share good practice, exchange information and work together on joint initiatives., • Deliver internal and external presentations and public relations events promoting the Durham University reputation, encouraging participation and income generation., • Any other reasonable duties. Specific role requirements • This role will require some evening and weekend work. This will be agreed in advance with the line manager., • This role may require some regular national and some international travel. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. SECONDMENT The post is full time, fixed term for a one year period and may be offered on an internal secondment basis subject to the agreement of the current line manager. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.