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Join Our Team as a Cost Manager - MEP!\n Location: Leeds \n Type: Permanent \n Salary: Competitive + Car/Car Allowance + Flexible Benefits Why This Role is Exciting\n Are you ready to take charge of regional cost management and engineering? As our Cost Manager, you will play a pivotal role in delivering accurate, competitive prime costs and high-quality tenders. This is your chance to lead a dynamic team, collaborate with various departments, and make a significant impact on our projects and client relationships. Your Responsibilities\n\n • Lead and Inspire: Develop the cost engineering team to achieve sales and gross profit targets.\n, • Ensure Compliance: Maintain consistent pricing across all pre-construction activities in line with company processes.\n, • Strategize Pricing: Collaborate with Pre-Construction Leads to define pricing strategies focused on profit and client value.\n, • Monitor Progress: Report monthly on tenders and PCSA activities, including necessary mitigation actions.\n, • Collaborate: Work with various teams to shape and communicate tender pricing strategies.\n, • Deliver Cost Planning: Provide effective cost planning services and maintain accurate historic cost data.\n, • Market Insight: Stay updated on market pricing, competition, and key stakeholders.\n, • Validate Quotations: Work with Procurement to ensure optimal buying strategies and supply chain compliance.\n, • Ensure Handover: Organize thorough handovers of winning bids to Operations post-contract award.\n, • Maintain Confidentiality: Uphold the highest levels of commercial confidentiality in all aspects of your role.\nWhat We’re Looking For\n\n, • Strong management experience or a background as a Senior Estimator on MEP projects.\n, • Experience leading cost engineering or estimating teams is a plus.\n, • Exceptional commercial and financial acumen with the ability to influence at all levels.\n, • Proven experience in cost planning, pricing strategy, and risk management.\n, • Knowledge of procurement and supply chain best practices.\n, • Evidence of Design and Commercial training (essential).\n, • Management training and Health & Safety training (essential).\n, • Professional Management qualification (desirable).\n, • Qualifications in Design and/or Commercial disciplines (desirable).\nWhat We Offer\n\n, • 25 days of holiday per year, plus bank holidays.\n, • Pension plan with up to 8% employer contribution.\n, • Private healthcare coverage.\n, • Free 24/7 Employee Assistance Program for mental health and wellbeing support.\n, • Exclusive discounts and flexible benefits.\n, • A personal development program tailored to your growth.\n, • Car/Car Allowance.\nNext Steps\n We’re committed to fostering a culture of inclusion, fairness, and respect. As part of our recruitment process, we’ll provide clear information about what to expect and will accommodate any needs you may have during the application or interview process. About Us\n We are a leading independent engineering and services business in the UK, established in 1921. With a turnover of £500m and a team of 3,000 employees, we pride ourselves on our history of developing talent through training and innovation. \n Working across various sectors in the building and infrastructure industry, we tackle groundbreaking projects using the latest tools and technologies. We value progression and ensure that when you join us, you have a clearly defined development path supported by regular reviews and ongoing training. \n Join us and be part of something great!

Are you an experienced Category Manager with a background in foodservice or wholesale? Do you enjoy developing category strategies that drive sales, margin and customer value? Are you commercially minded, data-driven and confident building strong supplier partnerships? MacGregor Black are partnering with a leading UK foodservice business on the search for a Category Manager - Foodservice. This is a permanent role based in Huddersfield. Reporting into the senior category leadership team, you will take ownership of a portfolio, developing and executing category strategies that maximise sales, profitability and customer value across a national foodservice operation. This is a broad commercial role combining category strategy, supplier management, pricing, promotions and range optimisation. You'll work cross-functionally with Buying, Marketing, Supply Chain and Commercial teams to deliver category growth while building strong supplier relationships and securing commercial investment. You'll also play an important role in developing junior members of the category team and driving continuous improvement across the function. Key Responsibilities: • Develop and deliver category strategies that drive sales, margin and long-term growth., • Build strong supplier relationships and lead Joint Business Planning activity., • Manage category ranging, pricing and assortment to optimise customer choice and profitability., • Negotiate supplier funding for promotions, marketing activity and commercial initiatives., • Analyse market trends, customer insight and commercial performance to identify growth opportunities., • Deliver seasonal plans, promotional programmes and category launches across the business., • Develop a balanced branded and own-label proposition to maximise commercial performance., • Monitor promotional effectiveness, forecasting accuracy and category KPIs., • Work collaboratively across commercial, marketing, supply chain and operational teams., • Support and mentor Category Assistants, helping to develop capability across the team. What We're Looking For: • Experience within Category Management, Buying or Commercial roles in FMCG, wholesale or foodservice., • Strong commercial acumen with experience developing and delivering category strategies., • Excellent supplier negotiation and relationship management skills., • Experience managing pricing, promotions, range reviews and category performance., • Strong analytical capability with the ability to turn data into commercial decisions., • Confident communicator with the ability to influence stakeholders at all levels., • Highly organised with excellent project management skills., • Passion for delivering continuous improvement and commercial growth. Salary c £55k For more information, please contact Alice Redmond.

Lloyds Banking Group plc is seeking a Senior Manager in Customer Conduct & Product Governance to translate regulatory requirements into clear policy guardrails and to drive governance across the product lifecycle. You will lead design and embedding of governance tooling, provide expert policy interpretation, and support data‑driven decision making at senior levels. The role requires extensive experience in banking conduct, product governance, and strong leadership to coach managers, with hybrid #J-18808-Ljbffr

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Job Title: Consultant Psychiatrist Service Line: Male Acute Mental Health Professionally Accountable to: Medical Director Managerially Responsible to: Hospital Manager We are seeking an experienced full‑time Consultant Psychiatrist who will work at Cygnet Hospital Wyke and provide senior medical cover on Phoenix ward, our acute mental health service for men. The post holder will be the Responsible Clinician and will oversee and maintain the care of all ward inpatients as required and will also have responsibility for auditing the medical services rendered at the ward and ensuring their good quality in accordance to GMC standards of good medical practice and other relevant professional guidelines. Cygnet Hospital Wyke provides a comprehensive pathway of acute admissions services for men. Our team works closely and collaboratively with service users, their families and the referrer to provide a seamless pathway from referral to discharge. Phoenix Ward at Cygnet Hospital Wyke, is our 19 bed male mental health acute service. The service provides a safe and stabilising environment for men who are experiencing an acute episode of mental illness and require an emergency admission. In this role, your expertise will be the driving force for life‑changing treatment fully supported by a Specialty Doctor and first‑class multidisciplinary team including qualified nurses, psychologist and occupational therapist. And you’ll have the opportunity to progress to Medical Director Level through our management schemes. At Cygnet, you’ll enjoy excellent professional development, shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work. • Lead on the provision of high quality care to the service users admitted to Phoenix Ward, • Act as a positive role model, maintaining and demonstrating a positive attitude towards patients, their families, visitors and other staff., • Take overall responsibility for patient treatment plans in conjunction with the multi‑disciplinary team., • Assess referrals & undertake mental state examinations of service users., • Undertake appropriate investigations, diagnosis & treatment., • Conduct ward rounds, patient reviews & clinical audits., • Lead the implementation of risk assessment, risk management & embed clinical governance within the service., • Supervise reports for Mental Health Act tribunals & managers’ hearings & attend hearings., • Liaise with the Ministry of Justice for transfer of patients and approval of leave as required., • Good maintenance of patient records., • To ensure and maintain regular communications with the Site Medical Director and Hospital Manager., • To communicate effectively through regular contact with patients, relatives, staff, directors, and any other concerned bodies; maintaining appropriate reports., • Attend and contribute to academic meetings and adhere to the professional standards for CPD as set out by the GMC, the Department of Health and the Royal College of Psychiatrists., • Contribute to [1:7] Telephone On call rota., • Salary up to £170,000 per year (Depending on Experience), • Generous annual leave entitlement that increases with length of service 5 days study leave, study budget and in‑house CPD/ peer group programme, • Company paid Life Assurance scheme covering 3x salary, • Contributory pension scheme, • Research opportunities to include publishing in The Cygnet Journal (Cygnet’s co‑produced peer review journal) and joining the Cygnet Research & Development Group, • Teaching opportunities including teaching medical students, teaching on the Cygnet CESR programme and Cygnet MRCPsych programme, • Opportunity to lead and participate in QI & Audit initiatives, • Company Funded Cash plan with the ability to claim up to £1000 per annum worth of benefits including free Physiotherapy, Osteopaths, Optical, dental, consultations, scans and free prescriptions, • Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations, • Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card, • Free meals, on‑site parking and EAP support, • Smart Health Toolkit, including 24 hour GP service with the option of prescription delivery to your local pharmacy, • Electric Car Scheme, • Fully GMC registered & MBBS (or equivalent) qualified, • Registered on the specialist register (CCT/CESR), Section 12 and AC Status, • Experienced & knowledgeable in [insert speciality], • Knowledgeable of the Mental Health Act and Code of Practice, along with the Mental Capacity Act 2005 and Code of Capacity, • A first‑rate communicator who can interview, assess & treat patients & write clear, comprehensive medical notes, • Committed to continued professional development, • Able to work as part of a multi‑disciplinary team, • A member of the Royal College of Psychiatrists (MRCPsych) or equivalent Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives. As a national care provider, with a network of professional and high quality services across England, we are able to offer solutions and work in partnership with the NHS, CCGs and local authorities to provide the services they need including emergency and planned admissions. Alongside this we are able to provide robust and quality data and CQUIN reporting. We maintain a good relationship with our quality regulators and undergo regular inspections, with 85% of our services rated ‘Good’ or ‘Outstanding’. We also operate an internal system of quality care, treatment and positive outcomes. The successful candidate will be required to undergo an enhanced DBS and reference check and an offer of employment will be subject to successful clearance. #J-18808-Ljbffr

Senior Manager, Customer Conduct & Product Governance £85,493 - £100,580 Edinburgh, Leeds, Halifax, Birmingham, Bristol Full time Our work style is hybrid, which involves spending a minimum of two days per week, or 40% of our time at one of our Risk Hubs. Hybrid Working, Job Share This is a unique opportunity to shape how millions of customers interact with their finances, and to help set the bar for good customer outcomes at a pivotal time in the Group’s strategic transformation. The Customer and Product Policy team sets the guardrails for product design, servicing, monitoring and withdrawal, and is responsible for the customer policy guidance that supports good outcomes across the Group. We’re seeking a Senior Manager in Customer and Product Policy to lead colleagues across the Group in translating regulatory requirements into clear, practical policy guardrails. The role will lead the design and embedding of product governance and fair value assessment tooling, provide expert guidance on product and customer policy interpretation, and drive a consistent, evidence-led approach to product lifecycle governance, conduct risk reporting and customer outcomes. • Provide specialist advice on Customer Conduct policy interpretation, including Consumer Duty, product governance and customer fair value requirements., • Lead the design and embedding of product governance and fair value assessment tooling, ensuring the approach supports effective product lifecycle governance, clear policy compliance, robust MI and senior decision-making., • Draft, maintain and support the roll‑out of the Customer Conduct Policy and guidance, ensuring requirements are clear, practical and aligned to regulatory expectations., • Advocate for customers by providing concise, commercially sensitive advice that supports compliant, customer‑focused solutions., • Lead monitoring and oversight of the customer conduct risk profile through the analysis of conduct and Product Governance MI, thematic reviews, governance reporting and board reporting., • Provide independent oversight and challenge of 1LoD activities, including the identification, assessment, escalation and reporting of emerging conduct risks, customer outcome risks, Product Governance issues, policy implementation, management information and remediation plans., • Interpret new and existing regulatory requirements accurately, anticipating the impact for product lifecycle governance, customer outcomes, controls and Group‑wide policy standards., • Provide constructive, business‑focused challenge to Group projects and product areas, helping senior collaborators operate the Policy requirements effectively and proportionately., • Lead and coach Risk Specialist Managers and Assistant Managers, creating clarity on priorities and supporting delivery at pace., • Use insight, data and documentary evidence to support senior decision‑making and demonstrate how customer and product risks are being handled., • Expertise in banking conduct regulation and policy requirements, including Consumer Duty, product governance, product lifecycle governance, customer fair value and associated customer outcome expectations., • At least ten years’ relevant experience in financial services, including at least five years in customer conduct, or product governance roles., • At least five years’ experience in a second-line risk or compliance role, providing independent oversight and effective challenge of first-line activity., • Strong drafting skills, with experience preparing clear, concise reports, policies or guidance for senior audiences., • Excellent collaborator management skills, with experience bringing colleagues on the journey and supporting compliant, practical outcomes., • Ability to interpret complex regulatory requirements and translate them into language that is easy to understand and apply., • At least three years’ line management experience, leading and coaching colleagues, strong delivery standards., • Confidence using evidence, insight, MI and data to support advice, challenge, governance reporting and senior decision‑making., • And any experience of these would be really useful:, • Experience applying Consumer Duty or equivalent customer conduct requirements in insurance., • Experience preparing or using conduct and product governance MI to monitor risk, identify themes and influence senior decision‑making., • Experience using data analysis to draw insights from a variety of sources., • Experience of leading change in a function or embedding new tooling, standards or ways of working., • Experience of working with product teams, risk teams or senior governance forums on customer outcome, product governance, fair value, risk appetite or control environment matters., • A generous pension contribution of up to 15%, • An annual performance‑related bonus, • Share schemes including free shares, • Benefits you can adapt to your lifestyle, such as discounted shopping, • 30 days’ holiday, with bank holidays on top, • A range of wellbeing initiatives and generous parental leave policies Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. #J-18808-Ljbffr

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. • Job Title: Consultant Psychiatrist, • Service Line: Male Acute Mental Health, • Professionally Accountable to: Medical Director, • Managerially Responsible to: Hospital Manager We are seeking an experienced full-time Consultant Psychiatrist who will work at Cygnet Hospital Wyke and provide senior medical cover on Phoenix ward, our acute mental health service for men. The post holder will be the Responsible Clinician and will oversee and maintain the care of all ward inpatients as required and will also have responsibility for auditing the medical services rendered at the ward and ensuring their good quality in accordance to GMC standards of good medical practice and other relevant professional guidelines. Cygnet Hospital Wyke provides a comprehensive pathway of acute admissions services for men. Our team works closely and collaboratively with service users, their families and the referrer to provide a seamless pathway from referral to discharge. Phoenix Ward at Cygnet Hospital Wyke, is our 19 bed male mental health acute service. The service provides a safe and stabilising environment for men who are experiencing an acute episode of mental illness and require an emergency admission. In this role, your expertise will be the driving force for life-changing treatment fully supported by a Specialty Doctor and first-class multidisciplinary team including qualified nurses, psychologist and occupational therapist. And you'll have the opportunity to progress to Medical Director Level through our management schemes. At Cygnet, you'll enjoy excellent professional development, shopping, travel and leisure discounts - as well as a range of healthcare and financial benefits - to support you to be happy both in and out of work. • Lead on the provision of high quality care to the service users admitted to Phoenix Ward, • Act as a positive role model, maintaining and demonstrating a positive attitude towards patients, their families, visitors and other staff., • Take overall responsibility for patient treatment plans in conjunction with the multi-disciplinary team, • Assess referrals & undertake mental state examinations of service users, • Undertake appropriate investigations, diagnosis & treatment, • Conduct ward rounds, patient reviews & clinical audits, • Lead the implementation of risk assessment, risk management & embed clinical governance within the service, • Supervise reports for Mental Health Act tribunals & managers' hearings & attend hearings, • Liaise with the Ministry of Justice for transfer of patients and approval of leave as required, • Good maintenance of patient records, • To ensure and maintain regular communications with the Site Medical Director and Hospital Manager, • To communicate effectively through regular contact with patients, relatives, staff, directors, and any other concerned bodies; maintaining appropriate reports., • Attend and contribute to academic meetings and adhere to the professional standards for CPD as set out by the GMC, the Department of Health and the Royal College of Psychiatrists., • Contribute to [1:7] Telephone On call rota, • Fully GMC registered & MBBS (or equivalent) qualified, • Registered on the specialist register (CCT/CESR), Section 12 and AC Status, • Experienced & knowledgeable in [insert speciality], • Knowledgeable of the Mental Health Act and Code of Practice, along with the Mental Capacity Act 2005 and Code of Capacity, • A first-rate communicator who can interview, assess & treat patients & write clear, comprehensive medical notes, • Committed to continued professional development, • Able to work as part of a multi-disciplinary team, • A member of the Royal College of Psychiatrists (MRCPsych) or equivalent, • Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives. As a national care provider, with a network of professional and high quality services across England, we are able to offer solutions and work in partnership with the NHS, CCGs and local authorities to provide the services they need including emergency and planned admissions. Alongside this we are able to provide robust and quality data and CQUIN reporting. We maintain a good relationship with our quality regulators and undergo regular inspections, with 85% of our services rated 'Good' or 'Outstanding'. We also operate an internal system of quality care, treatment and positive outcomes. • Salary up to £170,000 per year (Depending on Experience), • Generous annual leave entitlement that increases with length of service, • 5 days study leave, study budget and in-house CPD/ peer group programme, • Company paid Life Assurance scheme covering 3x salary, • Contributory pension scheme, • Research opportunities to include publishing in The Cygnet Journal (Cygnet's co-produced peer review journal) and joining the Cygnet Research & Development Group, • Teaching opportunities including teaching medical students, teaching on the Cygnet CESR programme and Cygnet MRCPsych programme, • Opportunity to lead and participate in QI & Audit initiatives, • Company Funded Cash plan with the ability to claim up to £1000 per annum worth of benefits including free Physiotherapy, Osteopaths, Optical, dental, consultations, scans and free prescriptions, • Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations, • Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card, • Free meals, on-site parking and EAP support, • Smart Health Toolkit, including 24 hour GP service with the option of prescription delivery to your local pharmacy, • Electric Car Scheme We are looking for someone who is... #J-18808-Ljbffr

Job title Consumables Team Leader Function Internal Sales Location Ripponden / Manchester Reports to Consumables Commercial Manager Responsible for staff TBC About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are seeking a dynamic and driven Sales Player-Manager to lead by example in a hybrid role that combines direct sales responsibilities with leadership and management of a high-performing sales team. You will be responsible for achieving your individual sales targets while also coaching, developing, and motivating your team to exceed their goals. Key tasks Sales Delivery Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction. Ensuring digital leads are converted within agreed SLAs Organise and tracking of all potential leads maintaining MIS. Resolution and removal of blockers to support target achievement. Generate and share information on individual and team performance. Provide quality customer service, role modelling values in all interactions with clients. Achieve and monitor the progress of KPIs on a daily / weekly/ monthly basis Senior stakeholder engagement across the wider business 121 coaching on sales relevant areas to improve performance Personally manage and grow a portfolio of key accounts. Actively prospect, pitch, and close new business opportunities. Maintain a robust pipeline of qualified opportunities. Report on individual sales performance and forecast accurately. Manage our digital portal and subscription customers People Management Daily coaching and development of team members. Manage any employee relations issues in line with the policies set out by the business. Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products. Identify address any training and development needs and ensure teams have a personal development plan. Hold team briefing sessions / workshops to update the team on best practice. Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner. Own individual and team call observation feedback to manage and improve sales quality Completion of regular performance reviews and support goal setting Provide guidance and answers to staff Organise engagement activities TPBN1_UKTJ

Job title Sales Lead Coordinator Function Contact Centre Location Ripponden Reports to Sales Lead Manager Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview The role of Sales Lead Coordinator is pivotal to business operations, liaising between engineers, the sales division and the Lead Generation Coach in order to maximise and capitalise on every sales opportunity. Working as part of a fast paced, busy and energetic team, the role contributes directly to the overall sales performance of the business. Key tasks Taking inbound calls from Engineers and allocating these enquiries to the correct Business Development Executive / Department. Outbound calls to gain additional information Processing engineer leads and allocating to the correct BDE. Building rapport with our engineers across all divisions and regions Managing multiple email inboxes for lead submission Problem solving throughout daily tasks Creating new customer records in line with company GDPR and data integrity Updating customer details on sales records bringing them in to line with company data integrity Providing admin support to the sales team (ad hoc) Managing queries between the engineer field and sales teams Assist Lead Generation Coach with lead development Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Preferably a good understanding of Pivotal/SMART Organised Business and product knowledge Experience (what you have done) Experienced in administrative work Sales support experience Personal qualities (the way you think and act) Confidence in making decisions and using initiative in daily tasks Personable and resilient when dealing with queries from engineers Keen to learn more and gain a further understanding of the sales process Qualifications TPBN1_UKTJ

Job title Quality Manager Function Internal Sales Location Manchester or Ripponden Office Reports to Quality & Compliance Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function. The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business. Key tasks • Review and assess customer interactions against defined quality frameworks. • Maintain quality scorecards, audit records, and performance reports. • Provide clear and constructive feedback to sales colleagues and management teams. • Maintain a live status on workload and sales activity delegated from the Quality Manager. • Supporting the effective implementation and ongoing development of the quality framework. Insight, Reporting & Continuous Improvement • Prepare and analyse quality, customer, and sales performance data. • Produce regular quality and sales insight reports. • Identify risks, trends, and development opportunities. • Recommend and support continuous improvement initiatives. • Support the delivery of a positive quality, compliance, and sales culture. Other tasks include: • Tracking coaching effectiveness and improvement outcomes. • Working closely with Sales Managers, Team Leaders, Training Teams, and operational stakeholders. • Supporting onboarding and ongoing capability development of sales teams. • Acting as a key contact for sales quality and performance, insights. • Maintaining an understanding of sales processes, customer needs, and upcoming business changes. • Supporting complaint investigations and root-cause analysis. • Any other tasks delegated by management as required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) • Experience conducting audits, interaction reviews, or quality assessments. • Ability to analyse data and identify trends. • Experience engaging with managers and stakeholders. • Strong computer literacy with moderate/ intermediate knowledge of Microsoft 365 applications and CRM navigation • Experience within a telephony-based contact centre or sales support environment. • Proficiency with Microsoft Excel, SharePoint and Power BI. • Experience providing feedback, coaching, or performance support. • Knowledge of compliance, customer experience, or continuous improvement methodologies. Personal qualities (the way you think and act) • A positive, proactive attitude. • Strong attention to detail. • Excellent communication and coaching skills. • Analytical and problem-solving abilities. • Commercial awareness and customer focus. • A passion for continuous improvement and developing others. Qualifications TPBN1_UKTJ

We are seeking an experienced Data Centre Lab Manager to take ownership of a busy on-premise lab environment supporting a major UK financial services organisation. Data Centre Lab Manager | Yorkshire | 3 days on site per week | 6 month contract | Inside IR35 | £560-£585 p/d.

Role: Document Controller Reporting to: Head of Projects / Dotted Line to Quality Verification Manager Division: Elland, Yorkshire Country: UK Department: Project Management Business Need / Purpose of Role: To act as the primary resource for the Project Managers in providing document control management on assigned projects within the Projects Department. There is also an element of quality verification required for this role with a dotted reporting line to the Quality Verification Manager. Objectives & Measurement - Including but not limited to: Key Responsibilities and Specific Accountabilities: Objectives: Take full responsibility and ownership of all document control activities on assigned projects. Where required, review quality documentation and verify in accordance with defined requirements. Adhere to company processes and procedures with regards document control routines and functions. Deliver project document control services in accordance with clients’ requirements for projects. Transmittal of documents to and from clients. Control and verification of incoming documentation. Good understanding of technical documentation for ensuring it is correct and complete. Electronic filing and archiving of documentation within the project. Control and manage electronic and hard copy documents between project team and external parties. Maintain traceability of project documentation. Prepare document status reports for internal use and toward Clients. Preparation of final documentation packages for final handover to clients (i.e., User Manual, MRB). Assist in continuous improvement of document control processes, procedures and information management as per ISO 9001:2008. Assist with bids, as may be needed from time to time. Ensure all work personally undertaken within TFT is carried out in compliance with current H&S rules and TFT safety systems and is in line with the requirements of the TFT duty of care document. Measurements: Zero LTI full year ( 90% / AFTERMARKET - > 95% Overdues – OEM - <£400k ($500k) Ensure adherence to milestone invoicing to ensure 90% of our profit is converted to cash in a 12-month period. Job Knowledge / Education and Qualifications The details described here are representative of those that are encountered by or must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Ideally at least three years’ document control type experience preferred, within oil and gas or nuclear markets. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability: Excellent reasoning, communication and influencing skills. Computer Skills: Proficient document management system experience and software skills. Strong skills in MS Office programmes and databases. Physical Demands: Ability and willingness to work in extended teams, represent the function with internal and external stakeholders. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Work Environment: Office environment. Core Competencies To perform the job successfully, an individual should demonstrate the following competencies. Teamwork - Balances team and individual responsibilities; is objective and open to others' views; willing to learn; provides and accepts constructive feedback; able to build positive morale; supports everyone's efforts to succeed in achieving goals and objectives. Communication - Speaks clearly and persuasively; listens actively and seeks clarification; asks appropriate questions; able to effectively present and discuss views and ideas; adjusts style and language to meet the needs of audience; shares relevant information; gives constructive feedback to others and is open to receiving feedback. Safety Focus - Performs work in a safe manner and observes safety and security procedures; avoids shortcuts that increase health and safety risks to self or others; reports potentially unsafe conditions and potential hazards; encourages and supports others to be safe while at work. Drive & Initiative - Focuses on results and desired outcomes and how best to achieve them; sets ambitious goals for self and/or others and tackles them with enthusiasm; initiates and generates activity, makes things happen quickly; self-starting, works under own direction; persists in spite of obstacles, finding appropriate solutions; looks for opportunities to progress work faster; undertakes self-development activities; seeks increased responsibilities. Customer Focus - Seeks to understand customer’s needs and requirements and takes appropriate action to meet these effectively; responds promptly to customer needs and keeps customer updated on progress; obtains customer feedback to improve service; sets realistic expectations with customer but strives to exceed these; adapts to changing customer demands and proactively manages difficult customer situations. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Influencing – Expresses views openly and with conviction; effectively sells their ideas and identifies and proposes solutions that benefit all parties; anticipates the reaction of others and adapts an appropriate style; shows respect for other people’s views; promotes the creation of shared mission and values and uses those principles to guide actions. Adaptability - Adapts to changes in the work environment; manages competing demands and reacts well under pressure; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Accountability - Takes responsibility for own actions; delivers on agreed actions and commitments; pro-active and goes above and beyond when necessary to reach goals; keeps stakeholders informed of progress; faces up to problems quickly and directly, seeking speedy resolution. Analytical & Problem-solving – Understands and able to break down complex or diverse information; gathers and processes data to identify problems, draw conclusions and propose solutions; able to consider different options and alternatives and make appropriate recommendations; works well with others to resolve problems and implement solutions. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Any other relevant information (if applicable) None

Store Manager | Furniture & Homeware | £40-50k + Bonus We are working with a well-established and much-loved furniture and homeware retailer who are looking for an ambitious and commercially driven Store Manager to take responsibility for the performance of a high-profile retail location. This is a fantastic opportunity for an experienced retail leader who understands the importance of combining strong commercial performance with an exceptional customer journey. The business offers an inspiring environment where customers can discover furniture, interiors and homeware, and the Store Manager will be central to making that experience memorable. The Opportunity As Store Manager, you will have full responsibility for the day-to-day running and commercial performance of the store. You'll lead a knowledgeable sales team, create a high-energy trading environment and ensure customers receive expert advice from the moment they walk through the door. Our new Store Manager will be responsible for: Taking full ownership of sales, revenue and store performance Leading, motivating and developing a team of sales professionals Setting clear expectations and driving performance against KPIs Delivering an outstanding customer experience throughout the entire sales journey Coaching the team to maximise every customer opportunity and increase conversion Building strong relationships with customers and encouraging repeat business Ensuring excellent visual, operational and merchandising standards Managing staffing, rotas, performance and day-to-day store operations Using commercial data and customer insight to identify opportunities for growth Working collaboratively with the wider management team to support business objectivesWhat We're Looking For You'll be an experienced Store Manager with a strong background in sales-led retail and a proven ability to deliver results through people. Experience within furniture, interiors, homeware, premium retail or another considered-purchase environment would be highly beneficial, although candidates from other high-value retail sectors will also be considered. We're looking for someone who is: Commercially minded with a strong understanding of sales performance A confident and engaging people leader Passionate about delivering an excellent customer experience Comfortable working to ambitious targets and KPIs Experienced in coaching and developing sales teams Naturally customer-focused and confident building relationships Organised, proactive and willing to take ownership Passionate about interiors, design, furniture or lifestyle productsThis is a role for a Store Manager who wants genuine ownership of their store and the opportunity to make a visible impact on both commercial performance and team development. If you're an accomplished retail manager with a passion for sales, people and customer experience, this could be an excellent next step in your career. BH37438

Our client, a leading engineering business in Bradford are looking to recruit a Procurement Lead to join the business on a permanent basis as part of planned business growth. Reporting directly to the Operations Director, the successful candidate will be responsible for overseeing and developing the purchasing function within the business to support long term business growth strategy. This role would suit a purchasing professional who has worked in a lead role with strong relationship building skills and a proven background in successful negotiations with key suppliers. Successful candidates will be operating with a busy, fast paced environment, installing Mechanical/ Electrical equipment across the UK. Candidates must be commercially focused with good financial acumen. Candidate will work closely with Engineering, Operations, Project Management, Finance, and key suppliers to ensure procurement delivers maximum value while maintaining the highest standards of quality, compliance, and service. Candidates will ideally be educated to Degree standard and be a full CIPS Member with a demonstrable background within a lead role with a thorough understanding of supply chain. Hours: Monday – Friday 0830 – 1700 Responsibilities include the following: ·Develop and implement procurement strategies aligned with the company's operational and commercial objectives. ·Lead the full procurement lifecycle, including supplier sourcing, tendering, quotation analysis, negotiations, purchase order management, and contract administration. ·Source specialist equipment, materials, and subcontracted services for fuel storage, fuel management, engineering, and construction projects. ·Build, develop, and maintain strong relationships with UK and international suppliers. ·Negotiate pricing, delivery schedules, warranties, service agreements, and commercial terms to achieve best value. ·Monitor supplier performance through agreed KPIs, conducting regular supplier reviews and implementing improvement plans where required. ·Collaborate with Engineering, Operations, Warehouse, Finance, and Project Managers to ensure materials and services are delivered on time and within budget. ·Identify opportunities to reduce procurement costs while maintaining quality, safety, and operational performance. ·Ensure compliance with company procurement procedures, contractual obligations, health and safety requirements, and relevant UK legislation. ·Proactively manage procurement risks, including supplier performance, market fluctuations, and supply chain disruptions. ·Produce procurement reports, spend analysis, supplier performance metrics, and budget forecasts for senior management. ·Support inventory planning and stock optimisation to minimise waste while ensuring operational readiness. ·Lead continuous improvement initiatives to enhance procurement efficiency and supplier performance. ·Mentor and support procurement team members and contribute to the development of best practice across the business. Qualifications/ experience Qualified to Degree Level in a relevant discipline Full Member of CIPS Proven working experience as a Purchasing Manager / Senior Buyer Strong leadership experience Experience of leading and delivering purchasing strategies Experience improving vendor performance, specifically around quality & delivery metrics Experience of negotiating complex framework agreements and contracts Experience of gathering and analysing data whilst performing cost analysis and benchmarking Note: This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Business

The Front of House (FOH) Manager oversees all customer-facing operations within the service department to ensure a seamless, welcoming, and efficient client experience. This role manages the FOH team, maintains service standards, coordinates with back-of-house and other departments, and ensures smooth daily operations. Key Responsibilities Customer Experience & Service Quality Ensure all customers and visitors receive excellent, professional, and timely service. Monitor customer flow and adjust staffing or processes to maintain efficiency. Handle escalated customer concerns, complaints, and special requests. Maintain a clean, organized, and welcoming front-of-house environment. Staff Leadership & Training Recruit, train, schedule, and supervise FOH staff (receptionists, hosts, service reps, etc.). Conduct regular performance evaluations and provide ongoing coaching. Lead staff meetings and ensure team alignment with service standards and departmental goals. Support positive team morale and workplace culture. Operational Management Oversee daily FOH operations, ensuring adherence to organizational policies and safety protocols. Coordinate with Back of House (BOH), management, and other departments to support smooth service delivery. Manage booking systems, customer check-ins, queues, and front-end workflow. Ensure supplies, equipment, and FOH resources are always stocked and functional. Administration & Reporting Prepare daily reports, logs, and performance updates for management. Maintain accurate records (customer data, reservations, appointment schedules, staffing logs, etc.). Monitor operational KPIs related to customer service, wait times, and satisfaction. Assist with budgeting, cost control, and resource planning for FOH activities. Skills & Qualifications Proven experience in customer service management or FOH leadership role. Strong communication, interpersonal, and problem-solving skills. Ability to remain calm and organized in a fast-paced, dynamic environment. Strong team leadership and conflict-resolution abilities. Proficiency with scheduling tools, POS/CRM systems, or booking platforms (depending on industry). High level of professionalism, attention to detail, and customer-centric mindset Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

SHEQ Compliance Officer • Location: Company-wide, with travel to project sites, • Contract: Permanent, full-time, • Department: Health, Safety, Environment & Quality, • Reports to: SHEQ Compliance Manager, • Benefit: Company vehicle provided for use during company hours We’re looking for an experienced SHEQ Compliance Officer to help maintain high standards of safety, environmental responsibility and quality across our project sites. This is a varied, hands-on role involving travel to different locations to carry out independent audits and inspections. You’ll work closely with site teams, contractors and management, identifying risks and areas for improvement while helping the business meet its legal, regulatory and ISO obligations. The role would suit someone with a practical approach to compliance who can engage confidently with people at every level. You’ll need to be thorough and independent, but also constructive—helping teams understand what needs to improve and supporting them in putting it right. The role Your responsibilities will include: • Carrying out planned and ad-hoc audits across project sites - Conducting site inspections against ISO 9001, ISO 14001 and ISO 45001 standards - Identifying hazards, non-conformances and opportunities for improvement - Recommending corrective and preventive actions and monitoring them through to completion - Conducting gap analyses to assess SHEQ performance - Ensuring contractors and subcontractors meet required SHEQ standards - Auditing compliance with the Health and Safety at Work etc. Act 1974 and other relevant regulations - Checking that risk assessments, method statements and permits are being implemented correctly - Investigating accidents, incidents and near misses, including ensuring appropriate root-cause analysis is completed - Assessing emergency response arrangements, including fire safety and first-aid provision - Reviewing compliance with environmental legislation, including the Environmental Protection Act 1990 - Auditing waste management, pollution prevention and carbon-reduction measures - Checking adherence to site procedures and the company’s ISO 9001 Quality Management System - Monitoring supplier and contractor quality performance - Preparing clear audit reports covering findings, risks and recommendations - Tracking non-conformance reports and ensuring follow-up actions are completed - Analysing trends and providing practical, data-led insight to improve SHEQ performance - Supporting the SHEQ Compliance Manager with updates to policies, procedures and training programmes What we’re looking for You will need: • A NEBOSH Certificate in Occupational Health and Safety - Internal auditor certification for ISO 9001, ISO 14001 or ISO 45001 - At least two years’ experience in SHEQ auditing within the utilities, construction or infrastructure sector - Strong knowledge of UK SHEQ legislation, regulations and industry best practice - A detailed and analytical approach to inspections and audits - The ability to interpret regulations and apply them sensibly in a working environment - Strong written and verbal communication skills - Confidence engaging with site teams, contractors and management - Good report-writing and data-analysis skills - The organisation and flexibility to manage multiple audits across different locations What success looks like You’ll play an important part in ensuring planned audits and inspections are completed, non-conformances are resolved promptly and SHEQ performance continues to improve. Your work will help reduce incidents, near misses, quality defects and rework while maintaining compliance with ISO and environmental requirements. If you’re an experienced SHEQ professional who enjoys getting out on site, working with people and making a measurable difference, we’d like to hear from you. Apply today to be considered for this permanent SHEQ Compliance Officer position

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