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Service Charge & Rent Officer £39,330 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Service Charge & Rent Officer to lead on managing agents and carry out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: • Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents., • Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs., • Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation., • Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements., • Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: • Degree level or equivalent relevant professional qualification or qualified by experience., • Evidence of continued professional development, • Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar. Experience: • Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing., • Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)., • Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents., • Understanding of welfare benefits., • Experience in operational management in a customer facing team., • A track record of customer excellence and performance against KPI’s, • Experience of change management and supporting changes in software and systems., • Experience of working within a customer-focused environment and handling challenging customer interactions., • Knowledge of housing management software and systems used to manage service charge billing and reporting., • Experience of modifying and maintaining policy and procedures., • Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations., • Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery., • Experience of stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: • Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice, • Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents., • Knowledge of developing IT systems for managing service charges & rents., • Knowledge of the Landlord and Tenant Act 1985 & Housing Acts., • Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents., • Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner., • Strong skills in financial modelling, budgeting, and forecasting, • Proficiency in using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: • A collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally., • Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues., • Strong organisational and time-management skills, with the ability to manage competing priorities effectively., • Elevated level of attention to detail and accuracy in financial and service charge calculations., • Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents., • Proficient in Microsoft Office, particularly Excel, and housing management software systems., • A proactive approach to continuous improvement and process development., • This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio., • A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation). Please note this role is subject to a Basic Disclosure and Barring Service check

Tenancy Specialist Triage Officer • Location: Norwich NR7, • Job Type: Temporary (3-month contract, subject to change), • Hourly Rate: £19.24 PAYE, • Provide advice to contact centre colleagues on how to correctly log and categorise ASB cases, considering investigation thresholds, customer risk, and obligations of relevant agencies., • Triage cases to identify and correct errors, including potential data protection breaches and mis-categorisation of ASB., • Provide instant feedback to Contact Centre Agents if a case is raised incorrectly on CRM, explaining necessary amendments., • Make contact with complainants and stakeholders to gather further details on cases, enabling regional teams to start investigations promptly and within published SLAs., • Conduct telephone interviews with complainants within published SLAs, agreeing on robust and appropriate action plans to address the ASB reported., • Provide advice to Neighbourhood Response Officers on ASB-related general enquiries and create new ASB cases when the investigation threshold is met., • Complete dynamic risk assessments for each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police and local authorities., • Identify high-risk victims of domestic abuse and order personal security equipment for next-day delivery., • Provide targeted and responsive support to regional teams to assist with effective case management, ensuring SLAs are met and correct system usage for accurate performance reporting and prevention of data protection breaches.Required Skills & Qualifications:, • Experience in investigating ASB and achieving positive outcomes., • Good understanding of ASB and knowledge of relevant legislation., • Proficiency with Customer Relationship Management (CRM) software., • Experience in a customer-focused environment, dealing with sensitive or distressing information in a calm and professional manner., • Ability to actively listen and diffuse difficult situations., • Skilled in gathering and recording accurate, detailed information from multiple sources., • Excellent verbal and written communication skills, adaptable to different audiences., • Resilient and adaptable with excellent organisational skills., • Ability to manage a demanding and varied workload., • Able to develop effective working relationships and confidently challenge in a constructive manner.Desirable:

Prospero Teaching are looking for a highly organised and detail-oriented Data and Examinations Officer to work full-time in a school in the Norwich area, starting as soon as possible. We are seeking a candidate who can manage and maintain accurate student data while coordinating all aspects of internal and external examinations. CONTRACT DETAILS Location - Norwich and surrounding areasPosition - Data and Examinations OfficerType of work - Administrative / support roleStart date - ASAPFull time/part-time - Full time (Monday to Friday)Minimum rate of pay - Negotiable depending on experienceHours - Standard school hours (to be confirmed) EXPERIENCE, TRAINING AND QUALIFICATIONS Previous experience in a school administrative role is desirable Experience with school data management systems (e.g. SIMS, Arbor) is advantageous Strong IT and organisational skills Up to date Safeguarding training issued in the last year (desirable) TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST: Hold Right to Work in the UK Hold an enhanced child barred list DBS certificate registered with the online update service or be willing to process a new application Provide two professional references OTHER If you would like to be considered for this role, please apply with a copy of your up-to-date CV. Unfortunately, only shortlisted candidates will be contacted. Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register with Prospero Teaching in order to fill this vacancy. Additionally, if you have a friend or colleague who you think would be interested in this role then please refer them to us and you could earn £150 from our Refer a Friend scheme.

Service Charge & Rents Officer (Hybrid) needed in Norwich, £41000 per annum - Reference: SC1 • Hybrid working - very flexible on office presence Key responsibilities include setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges, ensuring compliance with legislation and transparency for tenants and residents. The postholder applies rent and charges to accounts and on relet. The Service Charge & Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service. Service Charge Budgeting and Forecasting• Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents. Billing and Administration• Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.• Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice.• Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned Managing Agents:• Scrutinising the managing agents bills and challenging incorrect billing,• Process managing agent bills within timescales.• Calculating the managing agents estimated costs and actual costs to our tenants. Compliance and Regulatory Management• Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.• Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements. Resident Engagement and Communication• Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.• Alongside the specialist service charge officer be the main point of contact for resident enquiries regarding their service charge and rents. This is a full time role on a Permanent basis. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Agency in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website

Reed FE are a leading recruitment agency working with colleges, prisons, universities, and training providers across the country. We are always looking for talented/aspiring lecturers, tutors, and assessors to join our team and help us deliver high-quality education to learners of all ages and backgrounds, in different disciplines and levels. Enrolment Officer Temporary during main enrolment period: w/c 24 August – 4 September 2026 £14.25 per hour (incl. holiday pay) Location: Norwich - 3 campuses, Norwich, Easton or Paston This role is perfect for individuals aiming to enhance their skills in customer service, administrative support, and data management. Key responsibilities · Ensure the accuracy and quality of student records · Provide excellent customer service · Utilise IT packages, particularly Word and Excel Requirements · Exceptional attention to detail · Level 2 or equivalent in Numeracy and Literacy · Proficiency in IT packages (Word and Excel) Please be aware that all enrolment officers will need to hold or be willing to apply for an enhanced DBS certificate Benefits of working for Reed Further Education/our client: · Exclusive representation to leading FE colleges, prisons, and training providers in the area · A specialist further education consultant who will search for jobs on your behalf · A Health Cash Plan and Reed Discount Club · Entitlement to Statutory Sick Pay, Statutory Maternity, Paternity and Adoption Pay, Parental Leave and Antenatal/Pre-Adoption Appointment Payment · Access to Training and Development - Reed Assessment Centre - Reed Learning. · Great referral bonus’ · Access to roles throughout the UK and online/remote learning At Reed, we believe that experience is just as important as qualifications. So, if you have experience in teaching others, we encourage you to start your registration today. You will be joining a team of passionate professionals who provide the best possible education to the students of our clients. To apply for this role, please send us your updated CV by clicking 'Apply Now'.

We are seeking a highly organised and detail-focused Data and Examinations Officer to join our friendly and professional Data and Examinations Team at a Further Education College in the Norwich area. Maintain and update student and examination records accurately and in a timely manner · Support the

Only serious applicants apply Assessment date 29/04/2026 Start Date: May 2026 • Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts. Where business continuity requires it, there may be a need to handle calls for one of the Trusts other two EOCs or to relocate to one of them on a temporary basis., • To respond to all incoming telephone calls to the EOC, giving emergency calls priority over non-emergency calls; placing lower priority callers on hold when required, to achieve this. (Where ACD (Automatic Call Distribution) is active, emergency calls may be answered automatically for the user), • Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software., • Receive and record telephone calls from a range of personnel including hospital staff;, • other Health Service professionals and other Emergency Services., • Where rota’s or staffing levels require it, carry out duties within the “out of hours” control, either call handling or dispatching received calls., • This requirement like all duties is subject to the post holder having had appropriate training., • Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Complete the clinical triage process for each emergency call received, to the fullest extent possible, to allow all emergencies to be marked with an appropriate priority., • This is the means of ensuring that patients receive a response intended to reach them in a timely manner for their condition, whilst also indicating the right type of resource that should be allocated., • Utilise Computer Aided Dispatch, clinical triage software and Information Communication Technology (ICT), including; telephony, data, email, and fax, to achieve effective communication with clients and EOC/operational staff. Ensure ICT systems are used appropriately, and report systems failures to the Call Handler Team Leader/Duty EOC Officer. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the EOC in maintaining business continuity. June 2010 V2.1 10., • To be familiar with a manual method of logging calls on the appropriate forms when electronic methods are unavailable or inappropriate., • To produce, maintain and collate appropriate control records, complying with administrative procedures in accordance with Trust policy., • To take charge of an incoming call; managing patients, relatives, and the general public in a calm professional manner and treating them with dignity and respect at all times, • Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations

Significant experience operating as a Data Protection Officer or senior data protection specialist within a large or complex organisation. Act as the organisation's designated Data Protection Officer, maintaining independence and reporting on compliance to senior leadership. Manage data protection i

We’re looking for a proactive and conscientious Data and Exams Officer!. Excellent data analysis skills, advanced Excel skills, and comfortable working with and manipulating large sets of data. Strategic Assessment & Data Manager.

The Data Protection Officer will report to the Head of Data Governance, and will sit alongside the other Data Governance workstreams, which are:. The Infected Blood Compensation Authority is seeking a Data Protection Officer to assure our compliance with data protection legislation processing person

You will play a key role in supporting data activity across the organisation, working closely with and learning from the Data & Performance Lead. The team ensures that data and reporting meet statutory and regulatory compliance requirements, while also overseeing critical functions such as data prot

From there, we develop digital products and integrate data and technology solutions that grow audiences and revenue across ticketing, participation, sponsorship and media. You will also mentor and support more junior privacy colleagues and data protection champions across the business, helping to ra

A high performing trading firm is looking for a Chief Data Officer to lead its global data strategy as it scales. Chief Data Officer — Relocate to Prague. You’ll be joining at a moment where the firm is investing heavily in data as a core driver of alpha and innovation.

A respected health research organization in London is seeking a Data Protection Officer responsible for ensuring compliance with GDPR and overseeing data protection activities. A strong background in data protection laws is essential, along with the ability to manage relationships internally and ext

As a Data Officer, you will play a vital role in maintaining the School Information System and ensuring its optimal use. Oversee data reporting to the Assistant Headteacher and ensure the integrity of the data. Your expertise will help support the school's performance, contextual data collection, an

SEO London is looking to hire a Data and Insights Officer, in the Programme Delivery and Impact team, reporting to the Head of Programme Delivery. The Data and Insights Officer plays a pivotal role in ensuring a seamless, high‑quality experience for students prior to joining an SEO London programm

An educational institution in London is seeking an Assessments Officer to coordinate and manage all aspects of the examination process. The role involves scheduling examinations, ensuring compliance, and providing data analysis support to enhance strategic initiatives.

A growing consultancy firm in Greater London is seeking an experienced Data Protection Officer to manage a portfolio of clients. This role involves providing expert guidance on UK GDPR and data protection laws, drafting policies, and conducting audits. Candidates should possess a recognized data pro

A leading B2B SaaS company in Greater London is seeking an experienced Chief Data Officer to lead an established data function and drive commercial opportunities. You will interface with senior leaders and play a key role in expanding the company's data capabilities into new verticals.

Responsibilities include collecting farm account data, producing annual electronic accounts, and interviewing farmers. A leading agricultural consultancy is seeking a Farm Research Officer to join their team on a full-time, permanent basis.

As our Data Officer, you’ll support colleagues across the Housing Directorate by keeping our asset and compliance data reliable, consistent and well organised. Good data sits behind every strong decision we make about Westminster’s homes, and this role is a key part of making sure that informati

As the statutory Data Protection Officer for assigned TOCs, monitor and drive compliance with an understanding of the UK General Data Protection Regulations (GDPR), Data Protection Act (DPA) 2018 and other legislative and regulatory requirements. Act as the statutory Data Protection Officer for assi

Working as an integral part of the Communications & Marketing team, your role as Communications Officer will be to support the team in coordinating communications schedules across digital platforms alongside the production and delivery of content assets – ensuring that it is on brand, consistent a

Act as the senior authority on data privacy across TOCs, aligning policies and practices, managing a team of TOC Data Protection Officers and embedding best practice to drive consistent compliance with UK General Data Protection Regulations (GDPR), Data Protection Act (DPA) 2018 and other legislati

Research Data Governance Officer. Within the Safety and Surveillance Group, the Clinical Practice Research Datalink (CPRD) provides anonymised NHS data for research, supporting high‑quality observational studies and real‑world evidence. The Research Data Governance Officer supports the managemen

Data reporting and validation skills. Your role as a Connected Car Technical Officer will be instrumental in supporting the companys mission to deliver exceptional vehicle connectivity solutions. Connected Car Technical Officer.

A recruitment agency is seeking a Data Officer in Lewisham, Greater London. This role involves maintaining the School Information System and ensuring the integrity of data. Responsibilities include data collection, reporting, and supporting school performance.

A leading automotive services provider is recruiting for a Technical Officer role located in the UK. The successful candidate will support a global automotive client, using data analytics and ticket management systems to enhance service requests and incident resolution.

Lead and/or act as Senior Responsible Officer (SRO) for major multi-agency digital and data programmes with significant financial, operational and citizen impact. Embed strong data ethics, governance and compliance frameworks ensuring lawful, transparent and trustworthy use of data. Oversee developm

You will play a key role in supporting the Federation’s Data Protection Officer and the wider Central Data Protection Team. Support the Data Protection Compliance Manager and Data Protection Officer on Federation-wide initiatives and projects. Prepare targeted data protection communications for Da

A health research organization is seeking a Chief Product Officer (CPO) to lead product vision, strategy, and delivery.

As the Data Protection Officer (DPO), you are responsible for the data protection for the whole of EMEA Corporate Travel Management. Proven experience in a similar role, with a deep understanding of data protection laws and regulations, including Data Protection Act (UK) 2018, EU/UK GDPR and others.

Mandatory experience delivering hyperscale data centre developments end-to-end, from site identification through to operational delivery. Strong expertise in procurement strategy, contract negotiation, and supply chain management for large-scale data centre projects. A new, well-capitalised data cen

Interim and Part‑Time (2 to 4 days) Compliance & Data Privacy Officer - Fully Remote. Interim & Part-Time Compliance & Data Privacy Officer. This is an outstanding opportunity for a seasoned Compliance & Data Privacy professional to join one of the leading Media and Entertainment organisations in

A local government council in Greater London seeks a Local Land Charges Spatial Data Officer for a full-time, hybrid role. You will ensure the delivery of high-quality spatial data and enhance GIS usage within the Local Land Charges Team. Key qualifications include strong GIS knowledge, attention to

A talent-hiring platform is seeking an experienced Data Protection Officer to manage client portfolios and ensure compliance with data protection laws. The role includes responsibilities like implementing data protection strategies and advising organizations on compliance.

PMO Support – Governance & Reporting.We’re looking for a sharp, organized PMO Support professional to ensure our projects run smoothly behind the scenes.You won’t be managing projects, but you’ll keep a close eye on them—tracking outputs, financials, schedules, and reporting—so the proje

A leading financial institution in Greater London seeks a data risk management expert. The role involves governing the UK SMF data risk management process, managing BCBS239 frameworks, and collaborating across functions. This position is pivotal within the firm to enhance data governance and complia

A private equity backed legal data business is seeking a senior leader from a pure data provider organisation to help rethink how proprietary legal data should be distributed in an AI-native world. Fractional Data & Strategy Consultant (AI-Native Legal Data). Should proprietary data be embedded dire

Build an enterprise data model capable of standardising sponsor data received in various formats. Oversee creation of data lakes, warehouses, lakehouses, and modern data platforms. Experience building data lakes, lakehouses, and large‑scale data ecosystems.

A non-profit organization is seeking an Entry-level Communications Officer to support their marketing team.

A leading vehicle connectivity solutions provider in the UK is seeking a Connected Car Technical Officer to support exceptional vehicle connectivity solutions. You will leverage your data analysis skills, handle service requests, and collaborate across teams.

A public health regulatory agency is seeking a Research Data Governance Officer to join its Clinical Practice Research Datalink team. This full-time role on a 23-month contract emphasizes compliance with legal and regulatory data governance. Candidates should have experience in data governance and a

Implementing measures and a privacy governance framework to manage data use in compliance with the EU GDPR, UK GDPR and other relevant legislation, including developing methodologies for data collection which are compatible with our approach to excellent client service, advising on and assisting wit

A leading housing association in the UK is seeking an HR Compliance Officer for a six-month secondment. The role involves maintaining data integrity, conducting audits, and improving HR processes. The ideal candidate will have strong data management skills, knowledge of GDPR, and hands-on experience

A leading security services provider is seeking a Security Officer to work in Feltham. Ideal candidates should have communication skills, with experience in data centers preferred.