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Description Service Designer - 24 months FTC About People’s Partnership At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What You'll Be Doing The main purpose is to support the delivery of service design activities, including research, journey mapping, and omni-channel service articulation, ensuring services are user-focused and aligned with organisational goals. The Service Designer will contribute to design decisions and help embed service design practices within project teams. • Assist the Service Design Lead to establish and embed service design methods, tools, and frameworks across the business., • Focus on the design of new end-to-end customer journeys, supporting the delivery of the business portfolio, whilst supporting CX colleagues in more transformative optimisations., • Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements., • Help facilitate the introduction of a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics., • Help facilitate knowledge and skills transfer to CX team (four analysts) across journey mapping, facilitation, and insight-led design., • Translate insight and data into actionable design outcomes. What We’re Looking For • Proven experience of service design in complex or large-scale organisations., • Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition., • Demonstrated experience in using a journey management platform (e.g. TheyDo, CXOmni, Cemantica)., • Ability to translate customer and business insights into design priorities and actionable outcomes., • Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam). What You Can Expect From Us • Generous pension contributions with an employer contribution of up to 14%, • Real living wage, • Income protection, critical illness cover & death in service insurance, • Employee healthcare, • Parental and adoption leave, • Learning & development opportunities and study support, • Travel season ticket loans, • Subsidised restaurant in our Crawley office, • Volunteering days and charity payroll giving, • Onsite gym, • Ride-to-Work scheme Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future . CX Design Director Flexible UK locations with FlexFirst hybrid working Overview As CX Design Director, you will define and lead the end-to-end customer experience strategy across all journeys and touchpoints. You'll use service design and customer insight to simplify complex services, remove friction, and ensure experiences are consistent, caring, and commercially effective. You'll map customer journeys across digital and human channels, identify pain points, and prioritise improvements that deliver measurable impact - improving retention, reducing cost-to-serve, and supporting growth. You'll lead a multidisciplinary service design and journey management team and work closely with marketing, product, commercial, and customer-facing teams to deliver joined-up experiences. This is a senior role focused on drive substantial customer experience improvements that scale across the organisation, and deliver tangible value for customers and the business. About the role * Own the end-to-end customer experience across all brands, channels, journeys, and touchpoints to drive satisfaction, loyalty, and lifetime value. * Translate business and brand strategy into experience design, influencing senior leaders to embed CX into strategic planning, investment, and performance decisions. * Lead and develop a multidisciplinary CX team, building capability, standards, and governance to deliver customer-led outcomes at scale. * Use customer insight, research, feedback, and data to prioritise CX activity and focus investment on the journeys and moments that deliver the greatest impact. * Drive end-to-end journey improvement through human-centred design, collaboration, and experimentation, delivering measurable improvements for customers and the business. What we're looking for You're an experienced CX or Service Design leader with a strong track record of shaping end-to-end customer experiences in complex, regulated, or large-scale environments. You bring: * Deep experience in service design and customer journey mapping. * Strong leadership skills, with experience building and developing high-performing teams. * Confidence using customer insight, research, and data to drive decisions. * A pragmatic, commercial mindset, focused on delivering outcomes. * The ability to influence senior stakeholders and work effectively across functions. You care about making things simpler for customers and you know how to turn CX improvements into real business value.

We're inviting individuals from all backgrounds, including those searching for data entry clerk roles, to express interest in joining upcoming consumer research studies. Remote Online Consumer Research Panelist (Part-Time) - Data Entry Clerk Welcome. Job Openings Remote Online Consumer Research Pane

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