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Rate: £18.51 per hour Umbrella Term: 3 months initially Hours per week: 37 Location: Remote but 1st day on site for induction MAIN DUTIES: 1. Assist with the administration and maintenance of all manual and computer records relating to the levy, collection and recovery of Council Tax, Business Rate, Benefit Overpayments and other debts owed to the council. 1. Provide detailed advice and assistance to customers and their representatives on a wide range of enquiries, complaints and issues, including liability, discounts and exemptions and debt recovery to a high standard of customer service including in writing, email, over the phone and face to face. 1. Process correspondence and data including the maintenance of computer records using a range of appropriate office technology and systems in order to record, update and access information as appropriate. 1. Trace debtors who have moved without leaving a forwarding address. This will also include undertaking tracing searches and utilising software or contacting external bodies to establish a forwarding address. 1. Pro-actively pursue debtors who miss or make late payments, and issue reminders, summonses and other relevant notices, as appropriate in line with legislation and council policy. 1. Negotiate payment arrangements directly with customers and/or their representatives over the telephone and in face-to-face interviews, having regard to the total debt owed by the customer to the Council and taking into account the customer’s financial circumstances and vulnerability. 1. Use discretion to identify vulnerable customers who may be suffering extreme financial hardship or other specific issues. Ensure appropriate support and advice is provided to the customer through the relevant internal service area or external organisations using recognised referral options. 1. Monitor that repayment agreements are being adhered to, and make decisions regarding the most appropriate method of recovery for each case, within a set of prescribed guidelines. 1. To provide advice and guidance to customers on current policy and legislation specific to customers needs. 1. Liaise with the Benefits team to resolve issues and queries where appropriate to maintain accuracy of information held and provide additional information and advice when required. 1. Liaise with other Council Services, Courts, Civil Enforcement Agents, Landlords and other external bodies on revenues and benefits matters, as directed. 1. Undertake any training deemed appropriate to the post and the development of the service to ensure an up to date knowledge of legislation, policies and procedures. 1. To ensure that all information remains confidential and is not disclosed to any unauthorised person’s, paying particular attention to the Data Protection Act and related legislation and policy and procedures. 1. To assist with any duties commensurate with the grade of the post. 1. Under the supervision of Assistant Team Manager for Revenues undertake valuation work as appropriate including but not limited to new properties, structural changes or improvements requiring more detailed technical knowledge in order to report to the Valuation Office Agency. 1. Under the supervision of the Assistant Team Manager process refunds and write off’s. 1. Provide advice and guidance and use discretion in order to determine and process applications for Uninhabitable Discounts and Disabled Band Reductions including undertaking property inspections if appropriate. 1. To liaise with Customer Services and provide advice, guidance and training as appropriate, contributing to continuous improvement, efficient processes and an excellent customer focussed service. . Must have Council tax recovery experience - Business rates desirable not essential. MRI system usage currently. Experience • Dealing with work of a confidential nature, • Experience of dealing directly with customer enquiries, • Experience of administration of revenues and/or benefits service, or in debt recovery is desirable Knowledge • A good understanding of customer service principle, • Working knowledge of rules and regulations regarding Council Tax and/or Business Rates, • Knowledge and understanding of debt recovery procedures Skills & Competencies • Able to demonstrate excellent verbal and written communications skills, • Able to form good working relationships with others and work as an effective team member, • Able to meet deadlines and targets, • Able to remain calm and patient under pressure, • Excellent attention to detail with the ability to produce accurate work, • Good keyboard and IT skills, • Proficient in use of Microsoft Office packages, • Willing to contribute ideas on service improvements and developments, • Enthusiastic and adaptable, • Concern for efficiency and quality within the department We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people. Here’s what you can look forward to: Perks Hub • Hundreds of global and local perks, available online 24/7, • Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc • Shopping discounts from the biggest brands, all year round, • Save money on everything from the supermarket shop to summer holidays Wellness Hub • Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts • Mindfulness, meditation and sleep resources, available on all your devices • Guides to help with everything from anxiety to stopping smoking, • Confidential mental health helpline, 24/7 access to a qualified counsellor Celebration Hub Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world Company polls where everybody can vote for the winners Culture Hub • A single place to find company updates, photos, benefits information and lots more! • Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time Pre-Compliance Checks for Successful Applicants: At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes: • Identity Verification: Confirming the authenticity of your identity documents. • Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). • Right to Work Verification: Ensuring you have the legal right to work in the UK. • Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process. Equal Opportunities Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply. BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Armed Forces Covenant We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: • No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen • In some circumstances special treatment may be appropriate especially for the injured or bereaved.

Details Skilled Nursing are looking for a Nurse Unit Manager to work in the Department of Emergency Medicine in Tasmania. The Position • Lead and mentor nursing staff across all emergency department shifts • Oversee clinical operations and ensure compliance with safety protocols • Collaborate

We are an American luxury lifestyle brand, founded in 2004.Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present.The collections include read

Department Manager | Customer-Focused Retail | £30,000 - £31,500 | North Norfolk. This is an exciting opportunity for an experienced Department Manager to join xdjnayx a business where people, standards and customer satisfaction are at the heart of.

Were on the hunt for a dynamic and driven Department Manager to join our team at the bustling Runcton site in, Chichester! Reporting to the Shift Manager, youll take the reins of a talented team of Manufacturing and Production Operatives, leading the charge in ensuring the smooth and xdjnayx efficie

Manage a recoveries department, leading a team to effectively recover debts, minimize company losses, and oversee processes for maximizing recovered funds.

Manages accounting operations, leads the accounts team, and ensures accurate financial reporting and compliance.

Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button.Scooter, bike or car (with license and insurance).Smartphone with iOS 12 / Android 6 or above.Proof of

As a Support Worker in our Community Support and Holiday Service, you'll help adults with learning disabilities build confidence, develop independence and enjoy fulfilling lives.From supporting people to access work, education and leisure opportunities to accompanying them on holidays, you'll help m

Blue Arrow are actively seeking Postal Delivery Drivers to join a successful delivery office team in Wishaw (ML2).As a Postal Worker, you will be a vital part of the community, delivering letters and parcels, while being the friendly face that people look forward to seeing.Our client is the leading

An exciting opportunity has arisen to join our vibrant learning community within Simpson Primary School, Bathgate as an Administration Assistant.The school is a non-denominational school serving the community of Wester Inch in Bathgate, West Lothian.The school has 21 mainstream classes P1- P7 and

To work closely with the Team manager and other team leads to ensure that annual and monthly Sales targets are met. Provide cover for the team manager when needed in Financial or Marketing meetings.

You will monitor performance, develop and motivate your team, and work closely with other departments to identify and implement improvements. Driving continuous improvement across the department.

Start Date: Immediate Start - Subject to successful application.We are looking for experienced, confident and reliable Healthcare Assistants.You will need good communication skills and the ability to work in a variety of healthcare settings providing advanced notice and short notice cover.You will w

Confident people manager with experience handling performance, attendance and difficult conversations.

Mental Health Support Workers – Lincolnshire.Full-Time, Part-Time & Flexible.Are you compassionate, patient and passionate about helping others? We’re looking for.Full-time, part-time and flexible contracts.Excellent opportunities for career progression.A rewarding role where you can make a genu

Are you a qualified and experienced Conveyancer that would embrace the opportunity to lead a passionate Residential Property department?. A well-respected Middlesbrough based law firm is looking for a Conveyancing Team Leader to join its Residential Property department. Team Leader position within a

Job ref: 262241Location: United KingdomContract: ContractSalary: 65,000 - 66,000 per yearSector: Rail and TransportationPosted: 2026-08-28Consultant: Alan Burchell ApplyThe Role The Team Leader is responsible for the day-to-day supervision, coordination, and performance of a team of technicians deli

We are looking for a caring, reliable and compassionate Support Worker to provide person-centred support to individuals with Autism and learning disabilities.Provide high-quality person-centred care and support.Assist individuals with personal care and daily living activities.Support individuals wit

This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.

Ready to turn vision into action?Magellan is an international Management and Technology Consulting Group.Our strength lies in our ability to combine business expertise and technological excellence to support companies and public organizations throughout their transformation journeys.VISION IN ACTI

Government security clearanceA full understanding of the Government & Safety environment and its drivers Sound understanding of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer re

Aviagen is a global poultry breeding company with a comprehensive portfolio of breeding stock marketed under well-known brand names.Through innovation and expertise, Aviagen helps customers worldwide deliver sustainable, high-quality poultry while improving bird performance, health, and welfare.As A

Would you like a new and exciting role as a Support Worker at our Adult's Service, Dragonby Road in Scunthorpe.A career as a Support Worker is incredibly rewarding, challenging and offers a level of job satisfaction you won’t find elsewhere.You will be joining a team whose focus is to provide sup

JOIN EVRI PREMIUM, A NETWORK OF DHL E-COMMERCE THIS SUMMER.Evri Premium, a network of DHL E-Commerce is building a next-generation delivery network and we’re looking for motivated drivers.Whether you already have a suitable van or not, make the most of the brighter, longer summer days ahead wi

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Caselton Clark in London is seeking a Head of Enterprise Sales to lead a distributed outbound team across the UK and US, owning new business and account expansion in a non-transactional environment.You will set strategy, prospecting standards and pipeline discipline to drive high performance and pre

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Randox Laboratories Ltd is seeking a Head of Sales to lead our North Africa expansion from London.You will manage a sales team, develop distributors, and drive revenue growth across established and new markets.Regular travel to North Africa (approx.The role requires a strong track record in leading

Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

ECM Selection (Holdings) Limited in Cambridge invites a lead developer to head a small team delivering high‑quality C# WPF UI work.You will mentor 3+ developers, drive productive processes, and enforce robust testing and documentation practices in a collaborative, family‑like environment.You wil

Evosearch Limited is seeking a Senior Manager/Director to launch and lead a new aerospace executive search division.

Development Management Team Leader (Majors & M&W).You will join a Local Authority within the Home Counties as an experienced Development Management Team Leader / Major Development Management Team Leader, providing leadership, technical expertise, and strategic support within a busy Development Manag

Proven experience working at a senior level with UK Government departments (e.

A high-growth Healthcare business in the UK is seeking a resilient and hands-on Finance Director to lead the finance function during a pivotal growth phase.The right candidate will have proven experience in building finance operations, managing remote teams, and transforming finance processes.Respon

Randox Laboratories Ltd in London is seeking a talented Head of Sales to lead our North Africa and Sub-Saharan Africa markets.Based onsite at London (Boston House, W1T 6EY), you will build and manage a high‑performing sales team, develop distributor partnerships and drive revenue growth across new

ASR International seeks an experienced National Sales Manager to lead the UK field sales team and shape the company’s sales strategy during a growth phase.

Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).

Software Technical Team Lead - 3683-1.SC must be in place prior to starting the contract.Join our dynamic team as a hands-on Software Engineering Team Lead, where you'll spearhead a medium-sized team to deliver our Missile Control Software.In this fast-paced role, you'll drive the entire development

Reporting to the Operations Manager, you will oversee the planning, execution, and performance of your team while ensuring high standards of safety, compliance, and efficiency. Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employee

Veeva Systems is seeking a senior events leader to head Europe’s corporate events program.You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.You will hire and mentor a team, manag

A leading open-source software provider is seeking an Engineering Manager for the MAAS team.