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About Fellowship We are a Digital Agency specialising in designing and developing bespoke WordPress, Multisite and WooCommerce websites. For over 20 years, we’ve helped many clients solve business challenges – ranging from ambitious SMEs to multinationals and global groups. Our team of 19 is made up of web developers, web designers, account managers and digital marketers. Due to the increased demand for our services and ongoing support of our valued client websites, we are seeking an experienced Account Manager to join our team as we continue our growth. Our studio is based in Woolpit, Suffolk, just off the A14 - that’s 15 minutes from Bury St. Edmunds, 30 minutes from Ipswich and 40 minutes from Cambridge. This is a Hybrid role, with a typical working week split between the office and home. The Role We’re looking for an experienced Digital Account Manager with a background in a digital, creative or web agency. You will confidently manage multiple client accounts, handle competing priorities, solve problems quickly and collaborate effectively with design, development and strategy teams. You will be a strong communicator with excellent relationship-building skills, emotional intelligence and the ability to lead client conversations. Strategic thinking, active listening and translating client needs into clear briefs are essential. As we shift towards AI-enabled workflows and improved retainer packages, we’re looking for someone curious about AI and comfortable adopting new tools to improve processes, reporting and client delivery. You will work closely with our Client Services Director to deliver outstanding client experiences and help free up capacity for strategic and operational leadership. You will collaborate with our Senior Account Manager, Digital Team, and our dedicated Project Manager on larger, more complex projects to ensure smooth delivery across all accounts. Strong organisational and administrative skills are vital. You should be highly reliable, detail-focused and comfortable running clear, consistent processes. Responsibilities Include • Support our Client Services Director and Senior Account Manager in delivering excellent client service, • Manage the day-to-day delivery and communication across multiple client accounts, • Handle work requests, write briefs and coordinate tasks with the Digital Team, • Schedule work using our internal system, coordinating with the Client Services team and Head of Operations to align on resources and team capacity, • Use AI tools to support communication, reporting, analysis and documentation, • Use analytical tools (such as Google Analytics) to provide actionable insights, • Build long-term client relationships and identify growth opportunities, • Act as the communication link between clients and delivery teams, • Ensure the projects you manage run efficiently, effectively and profitably, • Support internal briefings and support project kick-offs, • Organise check-ins for larger or longer-term projects, • Track performance and ROI, and contribute to reporting, • Identify and resolve risks, escalating when needed, • Review deliverables and ensure quality standards are met, • Manage your own workload, deadlines and priorities, • Support hands-on delivery when required (for example, WordPress content updates), • Log new work accurately and maintain clear documentation, • Track 3rd-party costs to support financial forecasting, • Provide pipeline updates and commercial insights, • Support revenue forecasting and profitability tracking, • Help identify new business opportunities, • Maintain a solid understanding of Fellowship’s services and technical direction, • Identify internal improvements and help implement them, • Support proposals, pitches and tenders, • Contribute to the evolution of our retainer offering What we’re looking for • Experience as an Account Manager or Senior Account Manager in an agency, • Strong communication and relationship-building skills, • A proactive, client-focused mindset, • Excellent organisational and administrative skills, • Confidence using, or willingness to embrace, AI tools, • Desire for continuous learning and improvement, • A collaborative team player, • Experience with WordPress and/or WooCommerce, • Proficiency with Google Analytics or similar tools Experience in any of the following would be beneficial • Sales training/skills/qualifications, • Experience working with B2B businesses, • SEO experience, • Background in other disciplines of digital marketing What we offer • Flexible working hours as required (standard hours Monday to Friday, 9am to 5:30pm), • £35,000 salary, • Hybrid working with a minimum of 2 days from home per week after onboarding, • 33 days holiday (including public holidays), • Annual performance bonus potential, • Company pension contribution, • Company savings scheme, • Continuous career development with dedicated training, • Regular company social events All candidates must have access to their own vehicle to commute to our Woolpit office (IP30 9QS) as public transport does not operate around the office site. No recruitment agencies at this stage, please.

Location: Mobile - covering Suffolk, Essex, Cambridgeshire and Hertfordshire Salary: £43,500 per annum, plus Travel time, plus Overtime Working hours: Monday - Friday, 08:00 - 17:00 Contract Type: Permanent Benefits: 25 days holidays + Bank holidays, Holiday Buy Scheme - up to 5 days, Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities - including opportunities for progression. About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role overview: As the Approved Electrician you will ensure the delivery of electrical aspects are delivered in an effective, efficient and professional manner to the complete satisfaction of all of our customer/s. To ensure the installations are to current regulations and to be able to work as a team member. What you'll do: • Able to demonstrate a proven track record with (post apprenticeship) experience of project installation work., • Approved Electricians must possess particular practical, productive and electrical engineering skills with adequate technical supervisory knowledge so as to be able to work on their own proficiently and carry out electrical installation work without immediate supervision in the most efficient and economical manner., • Be able to set out jobs from drawings and specifications and requisition the necessary installation materials., • Be able to accept responsibility for the proper completion of jobs and, if required, supervise other operatives., • Install and modify electrical components and systems to include 1st fix containment, 2nd fix installations, power & lighting including Commissioning., • To keep administration teams updated on any change of order when collecting materials from wholesalers., • To be able to carry out all testing and inspection to enable the completion of certification., • Assist the Project Manager / Supervisor with the required information to enable the compilation of estimates / quotations as required., • To be comfortable to install tray, ladder, conduits etc. as per construction drawings., • To provide information on progress of the project as per Project Programme & to follow RAMS. Who you'll be: • Qualified to City & Guilds 2360 Part 1 & 2 or equivalent NVQ & C&G 2382 -10 18th Edition, minimum requirements., • C&G Inspection & Testing., • C&G Design & Verification preferred but not required., • Experience of commercial electrical installations., • Experience of installation of LV distribution systems, • Experience of DC /UPS system is not essential but is advantageous., • Experience of safe working practices and permit to work systems., • Demonstrable skills in dealing and working closely with internal and external customers and suppliers on complex and interrelated issues on an ongoing basis., • Be able to communicate effectively and have flexible approach to work patterns., • First Aid, IPAF and PASMA training will be provided if required but advantageous if already certified., • Preferably to hold SMSTS,SSSTS or IOSH, • UK travel may be required., • Must hold a valid UK Driving Licence. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.