Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. At a one-off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.
As an IT Support Engineer working for a Managed Service Provider (MSP), you will primarily support schools, ensuring their IT systems and infrastructure operate smoothly. This role involves providing both remote and onsite support to meet the unique IT needs of educational institutions. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively. The position includes a company-provided car to facilitate travel to client sites and offers a mix of onsite and remote work. Key Responsibilities Client Support - Act as the first point of contact for IT support requests from school staff, troubleshooting and resolving hardware, software, and network issues. - Provide tailored IT solutions that align with the operational and educational needs of schools. - Maintain positive client relationships through effective communication and timely issue resolution. Onsite and Remote Assistance - Deliver onsite IT support at client schools, using the company-provided car for travel. - Perform remote diagnostics and provide resolutions when possible, ensuring minimal disruption to school operations. Educational Technology Support - Manage and support the deployment of learning management systems (LMS), educational software, and classroom technology (e.g., interactive whiteboards, projectors, tablets). System Maintenance and Monitoring - Perform regular system checks, updates, and maintenance to ensure secure and efficient operation. - Monitor network performance, troubleshoot connectivity issues, and implement solutions to improve reliability. Compliance and Safeguarding - Ensure IT systems comply with data protection regulations (e.g., GDPR) and adhere to safeguarding policies in educational settings. - Implement and maintain secure access controls and data management practices. Asset and Vendor Management - Maintain an inventory of hardware, software, and warranties for client schools. - Coordinate the procurement, installation, and secure disposal of IT assets. - Liaise with third-party vendors to resolve escalated issues or arrange warranty repairs. Documentation and Reporting - Maintain detailed records of support tickets, solutions provided, and maintenance activities. - Provide regular reports to clients on the performance and health of their IT infrastructure. Skills and Qualifications - Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues. - Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships. - Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently. - Adaptability: Flexible approach to working remotely and onsite, with the ability to manage multiple schools and client priorities. - Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users. Preferred Experience - Previous experience supporting IT systems in educational environments or for school clients. - Familiarity with safeguarding policies and practices. - Relevant certifications, such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or Google Certified Professional (not essential) Key Benefits - Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support. - Hybrid Working: Opportunity to work remotely (at office) and onsite based on client needs. - Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks. This role offers the opportunity to make a meaningful impact by supporting schools with their IT needs, ensuring technology empowers education effectively. If any of the above is not met training can be arranged to bring up to level
Responsibilities: Diagnose hardware and software issues on desktops, laptops, and other electronic devices. Repair or replace faulty components such as screens, keyboards, hard drives, and motherboards. Install, update, and troubleshoot operating systems and software applications. Perform virus removal, data recovery, and system ooptimisation Assemble and upgrade PCs based on customer requirements. Provide excellent customer service and technical support. Ensures all completed work is documented in the system for billing and warranty purposes. Requirements: Previous experience in computer repair and troubleshooting. Strong knowledge of Windows, macOS, and basic networking. Ability to diagnose and fix common hardware and software issues. Good problem-solving skills and attention to detail. Strong communication skills to assist customers effectively.