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First line support jobs in United Kingdom

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  • Customer Service Assistant
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    Customer Service Assistant
    2 days ago
    £14 hourly
    Full-time
    London

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with information, support, and solutions to their inquiries and concerns. Your primary goal will be to ensure a positive customer experience by addressing issues efficiently and effectively, striving to exceed customer expectations. You will work in a fast-paced environment where strong communication and problem-solving skills are essential. As a Customer Service Agent, you will handle a variety of customer interactions, including answering policy inquiries, assisting with the admin and the contact with customers by email and phone as part of our award-winning service, and resolving issues. Additionally, staying knowledgeable about our products will be crucial to your success in assisting customers. You will have the opportunity to contribute to our mission of delivering exceptional service and building lasting customer relationships. If you are passionate about helping others, possess a strong customer focus, and thrive in a collaborative environment, we invite you to apply and be part of our commitment to excellence in customer service. Responsibilities • Respond to customer inquiries via phone and email in a timely and professional manner., • Provide accurate information regarding products and policies to customers., • Assist customers with buying., • Resolve customer issues or questions and issues in a positive and efficient manner., • Document customer interactions and feedback accurately in our CRM system., • Collaborate with team members to improve customer service processes and resolve complex issues., • Stay updated on product knowledge and company policies to provide the best service possible. Requirements • Respond to customer inquiries via phone and email in a timely and professional manner., • Accurate data entry skills, • Provide accurate information regarding products and policies to customers., • Assist customers with buying., • Resolve customer issues or questions and issues in a positive and efficient manner., • Document customer interactions and feedback accurately in our CRM system., • Collaborate with team members to improve customer service processes and resolve complex issues., • Stay updated on product knowledge and company policies to provide the best service possible. The job is a contractor role so applicants must have their own laptops and phone. Pay £14/hr

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  • Customer Service Advisor
    Customer Service Advisor
    17 days ago
    £27000–£30000 yearly
    Full-time
    Carnaby, London

    As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. This role is crucial in maintaining high levels of customer satisfaction and ensuring a positive experience with our services. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a professional and timely manner., • Provide accurate information and guidance on products, services, and policies., • Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department when necessary., • Document all customer interactions and resolutions accurately in our systems., • Maintain a high level of product and service knowledge to effectively assist customers., • Adhere to company policies and procedures to ensure consistency and quality of service., • Contribute to a positive team environment and continuously seek opportunities to improve the customer experience. Required Skills and Experience: • Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely., • Excellent problem-solving abilities and a calm, empathetic approach to customer interactions., • A genuine passion for helping people and delivering outstanding customer service., • Proficiency in using computer systems and navigating various software applications., • Ability to work effectively in a fast-paced and dynamic environment., • Previous experience in a customer service role is desirable, but not essential, as full training will be provided.

    Immediate start!
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  • Chef / Line Cook - Urban Italian Group Sweden
    Chef / Line Cook - Urban Italian Group Sweden
    1 day ago
    Full-time
    London

    Dream Big - Join Urban Italian Group! We are Urban Italian Group, UIG, a successful restaurant group that has established itself in 12 cities nationally and internationally since 2017. With over 400 employees, our operations span from the Spanish coast in Marbella to the northern city of Umeå in Sweden. Today, we present Florentine, Basta, and our newest additions, Giorgio's Trattoria and Lola Maria, each rooted in a strong culinary identity and designed to deliver memorable guest experiences. Every venue aims to tell a unique story and create an atmosphere that becomes a second home for the people in the neighbourhood. Our Brands: Basta Instagram - A casual dining concept delivering great guest with strong value for guests. Florentine Instagram Sweden | Instagram Spain - An international upscale casual trattoria delivering refined dining. Trattoria Giorgio's Instagram - A lively 1960s Milanese trattoria in Östermalm. Lola Maria Instagram - Vibrant Andalusian tapas, in the heart of Malmö. Villa Valentina Instagram - Modern Spanish farm house concept with mediterranean influences. Opening June 2026. About You & The Role This role is for a Chef who takes pride in doing things properly and improving through daily work. You will work in a structured, high-volume kitchen with clear standards and routines. The days are busy and the work can be repetitive at times, but the satisfaction comes from executing dishes well, keeping pace during service, and contributing to a smooth operation. Quality, consistency, and teamwork matter more than speed alone. Progress here doesn't come from fast titles or constant change. It comes from learning the details, listening to feedback, and becoming reliable service after service. Chefs who do well enjoy improving through repetition, understanding why things are done a certain way, and being part of a team where standards are taken seriously. If you value clear expectations, steady development, and the feeling of finishing a service knowing you supported the team and did the job properly, this environment will suit you. Key Responsibilities • Prepare and cook dishes according to recipes and quality standards, • Ensure mise en place is completed up to standards, and organised before service, • Maintain consistency, speed, and precision during service, • Keep your section clean, organised, and service-ready at all times, • Communicate clearly with the kitchen team during service, • Support colleagues and contribute to a positive team environment, • Ensure full compliance of company's HACCP Key Requirements • Proven experience in a similar role within a fast-paced kitchen, • Good communication and teamwork skills, • Good organisational skills and ability to work under time pressure, • Good knowledge of food safety and hygiene regulations, • Ability to work independently while contributing to team success, • Ability to consistently deliver high-quality dishes in a high-volume environment Benefits Our team is full of big hearted and incredibly talented colleagues who will make sure you feel very welcomed from day one. • Competitive market salary of (gross) 2000-2500 Euro monthly (depending on size of venue) + tips, • Average of 40 hours a week, • Housing (T&Cs applies), • Seasonal and permanent contracts, • 500 euro referral bonus scheme for introducing a successful colleague, • Best on the market growth opportunities, • Regular performance reviews and salary evaluations, • Full onboarding, cross training and tailored career development plan, • The unforgettable annual UIG Gala party and team nights out, • International trips and possibility to work abroad, • Friends for life What We Offer Joining Urban Italian Group means becoming part of a vibrant, forward-thinking family where creativity meets collaboration: • Growth & Opportunity: Develop your skills within one of Scandinavia's fastest-growing hospitality groups, with real opportunities to grow into senior kitchen roles., • Learn from Strong Leaders: Work alongside experienced Head Chefs and Sous Chefs who support your development and help you refine your craft., • Competitive Rewards: Enjoy a competitive salary and stable working conditions in a professional kitchen environment., • Professional Development: Gain hands-on experience, structured training, and the chance to expand your culinary knowledge across different concepts., • A Supportive Team Environment: Be part of a positive, respectful kitchen culture where teamwork, quality, and pride in the craft come first

    Immediate start!
    Easy apply
  • Senior Pizza Chef
    Senior Pizza Chef
    6 days ago
    £14 hourly
    Full-time
    Clerkenwell, Islington

    Pizza Pilgrims started life in 2011, when 2 brothers took a “Pizza Pilgrimage” of discovery. Once home, they installed a Neapolitan pizza oven and sold their first pizza on Berwick St Market. Since then, they have opened pizzerias in London, Oxford, Cambridge and Nottingham. As part of the pizzeria team, your role as Senior Pizza Chef would be to support in the running of the kitchen, working closely with your team to ensure that we are always serving the best pizza to our guests and support the management in keeping the environment in compliance with all things Health and Safety. Ensuring the high standards we are all looking for requires every Chef to excel in two key areas: • Food, quality & safety: Our menu is simple and focused on Neapolitan style pizza. As Line Chef you will be the expert when it comes to our food, always ensuring our guests always receive the best pizza. You will also support the management team with the smooth running of every shift by keeping things safe, being well prepared for your shifts and supporting the Head Chef with controls within the kitchen., • Supporting the Team: We have a 'one team one dream' approach to everything we do. Team work is key to a smooth shift so we always help each other out no matter the role, helping to create that great pilgrims vibe we all love to work in every day. In return for your hard work we will: • Invest in your growth and development, • Pay you a competitive rate including an equal share of tronc for all BOH and FOH teams, • Hold two full staff parties for everyone throughout the year, we even close our pizzerias so everyone can join in, • Ensure you always have lots of fun, • Feed you all the pizza you want

    Immediate start!
    Easy apply
  • Social Media Executive
    Social Media Executive
    1 day ago
    Full-time
    London

    SOCIAL MEDIA EXECUTIVE – LONDON HQ The Social Media Executive supports the day-to-day delivery of Edyn’s social media across key channels, ensuring content is accurate, consistent, and on brand. Reporting to the Brand Marketing Manager, this role focuses on scheduling, community management, and execution rather than strategy. Ideal for someone with hospitality experience, strong attention to detail, and cultural awareness, the role helps bring the brand to life through engaging content and community interaction. Based at our London Bridge office, 5 days per week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Content Publishing & Channel Management • Schedule and publish social media content across Instagram, Facebook, LinkedIn, and TikTok in line with social calendars and briefs from the Brand Marketing Manager., • Ensure all content reflects the Locke brand repositioning, uplifting its voice, tone, and cultural personality consistently across platforms., • Monitor comments, messages, and mentions across platforms and support authentic engagement in line with Locke’s cultural positioning., • Respond to basic community interaction in a timely, thoughtful way, using brand tone-of-voice guidelines and escalating complex enquiries., • Support the rollout of social components of wider brand and hotel campaigns, ensuring integration with key moments in the Locke repositioning calendar., • Coordinate content assets from internal teams, creators, and hotel teams to ensure platforms stay fresh and relevant., • Track core engagement metrics (reach, likes, shares, comments, saves), and compile regular summaries for Brand Marketing Manager., • Maintain and update content calendars so that Instagram, Facebook, LinkedIn, and TikTok activity is always planned and visible. THE FIRE YOU CARRY • A natural curiosity and drive to turn ideas into impactful campaigns., • Pride in delivering work that is both creatively strong and commercially smart., • The confidence to build relationships and influence across diverse teams., • Energy, adaptability and a solutions-first mindset., • A genuine passion for hospitality, guest experience and brand storytelling. YOUR PROVEN TRACK • Minimum 1-year experience in social media, content, or digital marketing roles with direct posting and community engagement responsibility., • Hands-on experience publishing and managing content on Instagram, Facebook, LinkedIn, and TikTok., • A good sense of platform norms and what makes content feel native, relevant, and engaging - especially for hospitality and lifestyle audiences., • Excellent attention to detail with a clear sense of tone, brand voice, and storytelling., • Ability to monitor and engage community conversation in a way that reflects Locke’s repositioned personality., • Culturally fluent and plugged into the zeitgeist, with a genuine passion for lifestyle and creative culture, and a clear sense of what feels current versus forced on social media., • Mandatory hospitality experience, ideally within hotels or lifestyle accommodation., • Demonstrable understanding of social performance metrics and comfort using scheduling and analytics tools. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Immediate start!
    Easy apply
  • Kitchen Team Leader
    Kitchen Team Leader
    10 days ago
    £13.25–£14.25 hourly
    Full-time
    London

    🔥 Crunch is growing in Battersea! Join the Sandwich[Up]rising 🔥 📍 15A Parkfield Industrial Estate, Culvert Place, Battersea, SW11 5BA (📦 Delivery-Only / Editions Site) Crunch is expanding to South West London — and we’re looking for a KitchenTeam Leader to help launch and run our brand-new Battersea Editions site. This is a delivery-only kitchen — no tills, no front of house — just the fast, focused, high-energy environment where our award-winning sandwiches are made and sent across the city. If you’ve got strong kitchen experience and love leading by example, this is your chance to step up and help shape the future of Crunch in Battersea. 🔪 What You’ll Be Doing Lead by example: Oversee daily kitchen flow, keeping stations efficient, clean, and fully stocked. Support and train team members: Help new staff learn Crunch standards, recipes, and procedures, ensuring consistency across every sandwich. Own service performance: Manage order accuracy and speed across delivery platforms (Deliveroo, Uber Eats, etc.) to keep service smooth under pressure. Ensure hygiene and compliance: Maintain daily checklists, temperature logs, and food safety routines (we’ll provide training and templates). Communicate with management: Report any operational issues, shortages, or maintenance needs clearly and promptly. Stay hands-on: From the grill to packing, you’ll still be on the line — setting the pace, keeping quality high, and making sure the team runs as one. 💥 What We Offer • Competitive pay: £13.25 – £14.25/hour (depending on experience), • Flexible full-time or part-time hours, • Free, delicious meals on shift, • Free team uniform, • £200 referral bonus for introducing new team members, • Structured training with clear pathways to Kitchen Manager and beyond, • Real growth potential — Crunch is expanding fast across London ✅ What We’re Looking For • Solid kitchen experience (ideally 1+ year in a fast-paced, delivery or service-led kitchen), • Strong leadership and communication skills — you’re calm, clear, and team-first, • Excellent attention to detail and time management, • Confident with basic food safety and hygiene standards, • Level 2 Food Safety Certificate (or willingness to get one — we’ll help), • Positive, reliable, and proactive mindset — no ego, just energy This is a chance to take ownership, grow your leadership skills, and be part of something big. If you’re ready to lead from the front and join the ultimate sandwich uprising, we’d love to hear from you. Crunch Team 🤘🏼🥪

    Immediate start!
    No experience
    Easy apply
  • Salon / Spa Receptionist
    Salon / Spa Receptionist
    14 days ago
    £12.5–£14 hourly
    Full-time
    South Kensington, London

    SALON RECEPTIONIST Full-Time | Tuesday to Saturday, 9am–6pm | £13–£14/hr (Occasional Sunday/Monday shifts with weekdays off in lieu) About GA Salons GA Salons is a growing group of premium salons across Central London. We pride ourselves on delivering an exceptional client experience from the moment someone walks through the door. Our receptionists are the face of the business — the first impression, the last goodbye, and everything in between. We are looking for a confident, organised, and warm receptionist to join our team. If you enjoy working in a fast-paced, people-focused environment and take pride in delivering excellent service, we want to hear from you. What You Will Be Doing • Greeting every client with a warm, professional welcome, • Managing the booking system — scheduling, rescheduling, and confirming appointments, • Answering phone calls and responding to enquiries promptly and helpfully, • Processing payments and handling the till accurately, • Coordinating with stylists and therapists to keep the day running smoothly, • Keeping the reception area tidy, organised, and presentable at all times, • Managing client records, preferences, and follow-up communications, • Handling walk-ins, waitlists, and last-minute changes with calm efficiency, • Supporting the team with general admin tasks as needed What We Are Looking For • Previous reception, front-of-house, or customer service experience (salon experience is a plus but not essential), • Excellent communication skills — friendly, clear, and professional on the phone and in person, • Strong organisational skills and the ability to multitask under pressure, • Comfortable using booking systems, computers, and card payment terminals, • Reliable, punctual, and genuinely committed to showing up and doing a great job, • A positive attitude that contributes to a welcoming team environment, • Must be legally entitled to work in the UK, • Must be able to commute reliably to Central London What We Offer • £12.5–£14 per hour depending on experience, • Full-time hours: Tuesday to Saturday, 9am–6pm, • Staff discounts on salon treatments, • A supportive, friendly team in a beautiful working environment, • Opportunities to grow with us as we expand across London, • Pension scheme and holiday entitlement in line with statutory requirements How to Apply Send your CV and a brief message about why you would be a great fit for GA Salons. We review applications quickly and aim to respond within 48 hours. Shortlisted candidates will be invited for a phone screen followed by an in-person interview and short trial shift. We look forward to hearing from you.

    Immediate start!
    Easy apply
  • General Manager
    General Manager
    16 days ago
    £40000–£45000 yearly
    Full-time
    London

    General Manager – PYRÁ Location: Queen’s Park, London Role Type: Full-time, senior leadership position Role Overview The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands-on, people-first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale. Key Responsibilities: Operations & Service Excellence Oversee all front-of-house and venue operations, ensuring consistently high service standards. Lead daily service across lunch, dinner, brunch, events and private hire. Act as the senior point of contact on-site for guests, suppliers and partners. Ensure compliance with all health & safety, licensing, food safety and legal requirements. Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ’s brand. Team Leadership: Recruit, train, manage and retain a high-performing FOH and management team. Set clear expectations, rotas and performance standards. Lead by example on the floor during service. Conduct regular team briefings, reviews and development sessions. Build a positive, accountable and motivated team culture. Financial & Commercial Management Own weekly and monthly P&L performance with the owner. Manage labour costs, GP targets, stock control, and wastage. Maximise revenue through covers, events, upselling and smart scheduling. Oversee till accuracy and financial controls. Contribute to pricing strategy and menu engineering alongside the Head chef and owner. Events & Private Hire Oversee the planning and delivery of private events, weddings, brand activations and parties. Work closely with the events team to ensure flawless execution on the day. Act as senior host for key events when required. Ensure events align with brand positioning and profitability targets. Brand, Guest Experience & Reputation: Protect and elevate the PYRÁ brand across service, tone and guest interaction. Handle guest feedback, complaints and reviews professionally and proactively. Drive repeat business, community engagement, and local reputation. Support marketing initiatives, launches and experiential events. Systems & Processes Implement and maintain clear SOPs across FOH and operations. Improve efficiency through systems, scheduling and process optimisation. Liaise with suppliers and contractors. Support the owner with reporting, forecasting and strategic planning. Key Skills & Experience Proven experience as a General Manager or senior hospitality manager. Strong background in premium casual dining, events-led venues or destination restaurants. Commercially astute with solid P&L understanding. Confident leader with excellent people management skills. Strong knowledge of wine. Calm under pressure, organised and solutions-focused. Excellent communication and guest-facing presence. Passion for food, wine, music and hospitality experiences.

    Immediate start!
    Easy apply
  • Holiday club play leader
    Holiday club play leader
    21 days ago
    £12.75–£14 hourly
    Part-time
    Richmond

    We are a friendly and nurturing holiday club providing high-quality care for children in a safe, fun, and engaging environment. Role Overview: We are seeking a qualified and enthusiastic Early Years practitioner (Level 3 or above) to join our team. This role is ideal for someone who is passionate about childcare and enjoys creating meaningful, play-based experiences for children. Working Hours: • During school holidays, • Provide high-quality care and supervision for children aged 3–12 years, • Plan and deliver engaging, creative, and age-appropriate activities based on children’s interests and developmental stages, • Support children’s learning in line with the EYFS framework where appropriate, • Assist with personal care routines, including toileting and hygiene where needed, • Maintain a clean, safe, and organised environment at all times, • Clean toys and equipment regularly and ensure resources are stored correctly, • Communicate effectively with parents and carers, including daily handovers, • Work collaboratively with the team and support the owner in the day-to-day running of the setting, • Be willing to work outdoors in all weather conditions, • Level 3 qualification in Early Years / Teaching Assistant or above, • Reliable, punctual, and committed, • Paediatric First Aid (12-hour certificate), • Safeguarding Level 2 or 3 training, • Knowledge and understanding of the EYFS framework, • Minimum 3 years’ experience working with children aged 0–11, • Experience or understanding of Special Educational Needs and Disabilities (SEND), • DBS check (must be on the update service), • What We Offer:, • Full training provided, • Ongoing professional development and qualification opportunities, • Supportive and friendly team environment, • Energetic, caring, and creative, • Positive attitude and team player, • Confident to engage in play, be fun, and build strong relationships with children

    Easy apply
  • Kitchen Team Leader
    Kitchen Team Leader
    1 month ago
    £13.25–£14.25 hourly
    Full-time
    London

    🔥 Crunch is growing in Battersea! Join the Sandwich[Up]rising 🔥 📍 15A Parkfield Industrial Estate, Culvert Place, Battersea, SW11 5BA (📦 Delivery-Only / Editions Site) Crunch is expanding to South West London — and we’re looking for a KitchenTeam Leader to help launch and run our brand-new Battersea Editions site. This is a delivery-only kitchen — no tills, no front of house — just the fast, focused, high-energy environment where our award-winning sandwiches are made and sent across the city. If you’ve got strong kitchen experience and love leading by example, this is your chance to step up and help shape the future of Crunch in Battersea. 🔪 What You’ll Be Doing Lead by example: Oversee daily kitchen flow, keeping stations efficient, clean, and fully stocked. Support and train team members: Help new staff learn Crunch standards, recipes, and procedures, ensuring consistency across every sandwich. Own service performance: Manage order accuracy and speed across delivery platforms (Deliveroo, Uber Eats, etc.) to keep service smooth under pressure. Ensure hygiene and compliance: Maintain daily checklists, temperature logs, and food safety routines (we’ll provide training and templates). Communicate with management: Report any operational issues, shortages, or maintenance needs clearly and promptly. Stay hands-on: From the grill to packing, you’ll still be on the line — setting the pace, keeping quality high, and making sure the team runs as one. 💥 What We Offer • Competitive pay: £13.25 – £14.25/hour (depending on experience), • Flexible full-time or part-time hours, • Free, delicious meals on shift, • Free team uniform, • £200 referral bonus for introducing new team members, • Structured training with clear pathways to Kitchen Manager and beyond, • Real growth potential — Crunch is expanding fast across London ✅ What We’re Looking For • Solid kitchen experience (ideally 1+ year in a fast-paced, delivery or service-led kitchen), • Strong leadership and communication skills — you’re calm, clear, and team-first, • Excellent attention to detail and time management, • Confident with basic food safety and hygiene standards, • Level 2 Food Safety Certificate (or willingness to get one — we’ll help), • Positive, reliable, and proactive mindset — no ego, just energy This is a chance to take ownership, grow your leadership skills, and be part of something big. If you’re ready to lead from the front and join the ultimate sandwich uprising, we’d love to hear from you. Crunch Team 🤘🏼🥪

    No experience
    Easy apply
  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    1 month ago
    £42000–£45000 yearly
    Full-time
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

    Immediate start!
    Easy apply

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