Housing & Support Officer West Surrey
3 days ago
Hereford
Salary:£28,000 p.a. (as of 1st April 2026) + benefits Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Hours:37 hours per week (Full time) Location:Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housing first, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey. You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes. Many of the clients we support have complex and overlapping needs, including: • Experience of homelessness, • Mental health challenges, • Drug and alcohol dependency, • Social isolation, • Support clients to sustain their tenancies and prevent homelessness, • Deliver person-centred support aligned to individual support plans, • Assist clients to access health, substance misuse, employment and community services, • Promote harm reduction and positive behaviour change, • Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities, • Can build professional, non-judgmental relationships with people with complex needs, • Is confident working with individuals experiencing drug and alcohol dependency, • Communicates effectively with clients, colleagues and partner agencies, • Can manage risk appropriately and escalate concerns where necessary, • Is organised and able to manage their own workload, • Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent), • Is confident using IT systems (Excel, Word, Outlook, internet), • 28 days annual leave per annum, plus bank holiday (pro rata for part time workers), • An additional 1-day pro rata per annum wellbeing day, • A defined contribution pension scheme, • The opportunity to buy or sell up to five days annual leave per holiday year, • Training and development opportunities, • Employee assistance programme