Digital customer service jobs in United Kingdom - Page 3

The Role As a Service Designer at TCS Interactive, you will be a key contributor within the product design organisation, responsible for shaping, delivering, and continuously improving end‑to‑end service experiences across complex digital and organisational ecosystems. You will work in close partnership with Product Design Leads, UX/UI Designers, Researchers, Product Managers, Engineers, and wider business stakeholders to design services from early discovery through to delivery and optimisation. This role goes beyond execution; you will be expected to influence design direction, champion service design as a strategic capability, and help set best‑practice standards across teams. You will bring a strong point of view on service design, systems thinking, and user‑centred problem solving, alongside a deep understanding of how services operate across people, processes, and technology. By staying informed of evolving design methods, tools, and industry trends, you will help ensure our work remains impactful, scalable, and industry‑leading. Key Responsibilities As a Service Designer, you will: • Lead the design of end‑to‑end services, ensuring coherence across user experience, operational processes, and enabling technology, • Own service design work from discovery through to delivery, translating complex problems, user needs, and business goals into actionable service solutions, • Plan and facilitate collaborative workshops to align multidisciplinary teams around shared understanding and outcomes, • Create and maintain high‑quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models, • Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams, • Collaborate closely with UX Designers and Researchers to connect service‑level intent with detailed experience design, • Work in partnership with Product, Engineering, and Delivery teams to ensure services are feasible, scalable, and sustainable, • Communicate service concepts, design rationale, and trade‑offs clearly to senior stakeholders and client teams, • Act as a trusted senior voice, providing guidance, feedback, and informal mentorship to other designers where appropriate, • Champion high standards of craft, clarity, and systems thinking across all service design outputs, • Proactively manage priorities across multiple workstreams, delivering high‑quality work to agreed timelines Skills and Experience You will be an experienced Service Designer with a strong portfolio demonstrating both strategic thinking and practical delivery. You will bring: • Proven experience working as a Service Designer within an agency, consultancy, or product‑led environment, with demonstrable senior‑level impact, • Strong grounding in service design principles, systems thinking, and human‑centred design, • Extensive experience designing services across complex, multi‑touchpoint environments, • Confidence leading discovery and co‑creation activities with multidisciplinary teams and senior stakeholders, • Experience creating and using service design artefacts to drive decision‑making and alignment, • Ability to articulate service design rationale clearly and convincingly to a range of audiences, • Experience working within Agile or iterative delivery environments, • Strong facilitation, storytelling, and communication skills, • Comfort navigating ambiguity and helping teams move from complexity to clarity About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our 2,500 employees are located in 28 countries. Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services. Advise to Run! HR Path, Global Leader in HR solutions • ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization, • IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise), • RUN: With our global payroll expertise, we offer our clients several levels of payroll outsourcing Our latest fundraising of 500 million euros aims to accelerate our growth and international expansion. Our goal is to double our revenue within five years and become the world leader in HR digital transformation. YOUR MISSIONS • Define and deliver high-impact data integration and visualization solutions by working closely with client business and data teams to empower data-driven decision-making., • Architect, implement, and configure Prism Analytics for a global customer base as a key member of the HR-Path team., • Build strong customer relationships to bridge the gap between complex external data sources and Workday’s native reporting., • Train end-users and data analysts on Prism self-service capabilities to ensure long-term solution adoption., • Execute every phase of a Workday Prism implementation, rotating through roles such as Data Architect, ETL Specialist, Solution Architect, and Analytics Lead., • Develop sophisticated data models and advanced dashboards to enhance our analytics propositions and grow the business., • Maintain high flexibility, including a willingness to travel to customer sites or attend global events. YOUR PROFILE • Proven experience in implementing Workday Prism Analytics or similar enterprise-grade ETL and BI tools (e.g., Tableau, Alteryx, PowerBI)., • Ability to design complex data pipelines, including data ingestion, transformation using Prism functions (Join, Union, Group By, Filter), and publishing to Workday Discovery Boards., • Expertise in data modeling, with a deep understanding of how to blend Workday data with external financial, operational, or legacy HR data., • Advanced proficiency in reporting, specifically building Workday Calculated Fields, Matrix Reports, and Composite Reports to leverage Prism datasets., • Strong commitment to Data Governance, ensuring data security, lineage, and privacy standards are maintained within the Prism environment., • Demonstrated functional experience across the project lifecycle, including facilitating data discovery workshops, mapping source-to-target data, and executing rigorous data validation and UAT., • Effective prioritization of tasks and proven ability to manage complex data mapping schedules and technical troubleshooting efficiently. Soft Skills & Communication • Pivotal team player with an excellent attitude and the ability to translate technical data jargon into clear business insights., • Excellent communication skills (written, oral, and presentation) in English, specifically regarding data storytelling. Desirable Qualifications • Workday Prism Analytics certification is highly preferred., • Workday Core HCM certification is required., • Experience with SQL, Python, or other data manipulation languages is a significant asset., • Familiarity with Workday Extend or Big Data technologies is a plus. WHAT WE OFFER • An hyper-challenging and fulfilling work environment in full international development, • A rapid growth of your career with many possibilities of evolution (horizontal & vertical) : international & internal mobility, training & certifications, • A good work-life balance with remote possibilities : labeled Happy at Work, we listen to our employees, • A great work atmosphere on a daily basis : quarterly team parties, annual congress..., • We are Happy at Work certified and cotinue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you. See you soon at HR Path !

About the Company An exciting opportunity has arisen for a Senior Legal Counsel to join a high-growth, fast-evolving business operating at the intersection of technology, logistics, retail, and e-commerce. This organisation is undergoing a significant period of expansion and transformation, making it an excellent time to join a business where the legal team plays a central role in supporting strategic growth, commercial delivery, and operational development. About the Role This is a broad, commercially focused in-house legal role offering strong exposure to senior stakeholders, complex contracting work, and the opportunity to contribute to a business scaling rapidly in a dynamic sector. This is a high-impact commercial legal role with wide-ranging responsibility across contractual, operational, regulatory, and strategic matters. The successful candidate will play a key role in supporting the business on a broad range of complex commercial agreements, helping to drive business initiatives while managing legal and commercial risk in a pragmatic, solutions-focused way. This is not a purely process-driven contracts role. It requires someone who is confident operating in a fast-paced, non-standard environment, with strong judgement and the ability to work closely with cross-functional teams. There is also a strong progression opportunity for the right individual as the legal function continues to evolve and grow. Responsibilities • Draft, review, and negotiate a high volume of complex commercial contracts, • Partner closely with commercial, sales, operational, and business teams to support strategic initiatives and growth, • Advise on a broad range of commercial partnerships and business arrangements, • Support property and location-related contractual matters where relevant, • Identify legal and commercial risk while helping stakeholders achieve practical business outcomes, • Assist with business transformation and integration-related legal work, • Advise on a range of operational and day-to-day legal matters, • Support on consumer-facing issues, including customer terms, complaints, marketing, and digital/customer experience matters, • Provide advice on regulatory and compliance issues, including data protection and consumer law, • Work with internal teams on claims, disputes, and service-related legal matters, • Contribute to legal process improvement, contract governance, and scalable legal frameworks, • Act as a trusted, commercially minded advisor across the business Qualifications • Qualified lawyer with strong private practice and/or in-house training, • Ideally 4–5 years’ PQE, although candidates outside this range may still be considered depending on experience Required Skills • Strong background in commercial contracts, including drafting and negotiating complex agreements, • Excellent technical drafting skills and strong attention to detail, • Commercially astute, with the ability to balance risk with business objectives, • Comfortable operating in a fast-paced, high-growth environment, • Experience partnering with sales, commercial, and operational stakeholders, • Strong interpersonal and stakeholder management skills, • Proactive, adaptable, and solutions-oriented approach Preferred Skills • Experience in sectors such as retail, FMCG, e-commerce, logistics, telecommunications, technology, or fintech would be advantageous Pay range and compensation package Join a business at a particularly exciting stage of growth and transformation. Broad and varied role with exposure to commercial, operational, and strategic legal matters. Opportunity to work closely with key internal stakeholders across the organisation. Fast-paced, collaborative, and commercially driven environment. Strong long-term career progression potential. Chance to help shape and develop the legal function as the business continues to scale. Equal Opportunity Statement • We are committed to diversity and inclusivity in our hiring practices.

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, lending, and digital sectors. We specialise in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth. We are partnering with a B2C FinTech lender who specialise in affordable credit are looking for a credit underwriter to join their team. You will be responsible for assessing credit applications and making lending decisions in line with company policy and risk appetite. You will manage the semi automated lending process and ensure that customers receive the highest level of customer service and all regulatory guidelines are met. Responsibilities • Assess credit applications - you’ll use your experience, a variety of data sources and our technology to make fast, fair and accurate decisions, • Balancing risk and commercial to ensure the right outcomes for the business and customer, • Credit decisions - making the best lending decisions and escalating complex cases where required, • Regulatory compliance - ensure all lending is within regulatory parameters, • Process improvement - improvement of internal processes where appropriate to ensure efficiency, • Liaising directly with customers if required, • Collaboration with other internal departments Required skills Previous experience working in a credit underwriting role and making credit decisions Experience working for a UK lender Analytical mindset - ability to look at financial information to asses multiple loan applications per day Preferred Experience of unsecured B2C lending Near prime lending Working in a fintech/start up environment You must have full right to work in the UK This role is hybrid working and would require 2 days pw in their offices in Central London Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with business that promote DEI. We strive to create a welcoming and inclusive environment for all employees.

The Role We’re looking for a motivated self-starter who wants to play a key role in a growing health tech company. At Stitch, we’re on a mission to improve the patient experience in clinical trials, and a big part of that is making sure our customers can successfully launch and adopt our patient engagement platform. As a Customer Success Associate, you’ll take ownership of customer implementations from configuration through rollout and adoption. You’ll work closely with Stitch’s technical and commercial teams to deliver a smooth, responsive, and customer-focused deployment experience. You’ll be responsible for tracking implementation progress, monitoring key success metrics, and coordinating support where needed to keep customers moving forward. Success in this role means ensuring customers quickly see value and fully adopt Stitch. This role is a great fit if you: • Enjoy moving fast, figuring things out, and ensuring the right level of process, • Want to grow quickly by working closely with experienced founders and team What you’ll do Deployment Management • Run customer onboarding projects end to end, acting as the central point of, • coordination, • Partner with clients and our technical team to configure and test the Stitch application, • prior to deployment to patients, • Monitor and report on project progress, and take initiative to resolve issues before, • they become problems for customers Customer Feedback and Support • Provide ongoing technical and operational support to customers, • Review incoming support requests and triage to the correct Stitch internal team for action, • Own the maintenance and development of training materials Stakeholder Engagement • Work closely with the Stitch technology and commercial teams to ensure client needs are understood, prioritised and addressed, • Be the primary point of contact for clients, providing regular updates and support, • Continue engagement with clients post deployment to ensure the full adoption and usage of the application Skills • Strong organisational and planning skills, • Excellent relationship management abilities, • Experience working within Digital Health or Clinical Trials Technology, • Knowledge of technology adoption and customer success best practices Requirements • One to two years experience in a customer success, service or support management, • role in a tech company, • Degree level qualification in technical or scientific discipline, • Excellent communication, stakeholder management, and decision-making skills, • Demonstrated ability to handle client escalations, complaints, and high-pressure situations Nice to have • Experience working in early stage startups, • Experience in the Health or Clinical Research sector, • Experience driving change management and process improvements About Stitch We’re Stitch, a fast-growing health tech startup focused on one of the biggest problems in clinical research - keeping participants engaged in clinical trials. When participants have a poor experience, they drop out. That slows trials down, drives up costs, and delays life-saving treatments reaching patients. We believe the biggest opportunity in clinical research today is fixing that experience. By making trials easier, clearer, and more human for participants, we help research move faster. Our team brings together experience from leading life sciences technology companies and high-growth consumer startups. We’re backed by top VCs, angel investors, startup operators, and leaders in the clinical trial technology space. We’re still early, which means real ownership, a steep learning curve, and the chance to shape how the company grows. If you want to work in a mission-driven startup where your work directly impacts patients and customers, Stitch is a great place to build your career.

My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills / experience is essential: • Strong Customer Service background, • Previously managed or overseen a Contact Centre, • Experience working with outsourced vendors, • Analytical skills (Excel), • Any experience with Fraud Investigation is desirable, • Tableau, Power BI or similar tool is desirable, • Degree educated, • Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.

Our client, a globally recognised organisation with a highly respected and well-established brand is looking for a Senior Compliance Manager to join their team on a permanent basis. This role sits at the centre of a dynamic, fast-paced business, providing critical risk and compliance leadership while enabling commercial objectives to be achieved responsibly. Key Responsibilities • Drive the rollout and continuous enhancement of a risk and compliance frameworks, including identifying key risks, designing proportionate controls and ensuring clear ownership across first and second lines., • Partner with and oversee policy leads and control owners to support effective delivery of compliance obligations and strengthen accountability., • Coordinate effectively across Group functions, central teams and local markets to ensure a consistent and aligned approach to risk and compliance., • Design and deliver training and awareness initiatives to embed a strong culture of compliance and ethical behaviour., • Support governance forums, including risk and compliance committees, by providing reporting on key metrics, control gaps, audit findings and remediation activities., • Produce clear, insight-driven reporting for senior stakeholders to enable informed decision-making., • Build and maintain strong relationships across the organisation, including with Internal Audit and other assurance functions., • Provide independent, constructive challenge and pragmatic advice on risk decisions, mitigation strategies and regulatory requirements., • Conduct compliance and regulatory risk assessments to support commercial activity, including customer deals and new product or service development. About You • Experience in technology, telecoms and/or B2B environments is highly desirable, • You bring significant experience from risk and/or compliance roles within complex, regulated organisations, with a strong track record of implementing and improving control frameworks., • You have a solid understanding of regulatory compliance and enterprise risk management and are comfortable applying this in a commercial context., • You are confident influencing and advising senior stakeholders, with the credibility to provide challenge where needed., • You communicate complex risk concepts clearly and practically, enabling the business to take informed and balanced decisions., • You are experienced in working across functions and geographies, building strong networks and driving collaboration in matrix environments., • Experience within technology with some familiarity with digital regulation or trade and export controls is preferable., • You have supported product, commercial or transformation initiatives from a compliance perspective and are comfortable operating across multiple jurisdictions and regulatory regimes. This an excellent opportunity to join a high-profile, forward-looking organisation in a role that offers real scope to shape the compliance agenda while partnering closely with the business to enable sustainable growth. If this opportunity sounds of interest, please send your CV to

The Role As a Senior Service Designer at TCS Interactive, you will be a key contributor within the product design organisation, responsible for shaping, delivering, and continuously improving end‑to‑end service experiences across complex digital and organisational ecosystems. You will work in close partnership with Product Design Leads, UX/UI Designers, Researchers, Product Managers, Engineers, and wider business stakeholders to design services from early discovery through to delivery and optimisation. This role goes beyond execution; you will be expected to influence design direction, champion service design as a strategic capability, and help set best‑practice standards across teams. You will bring a strong point of view on service design, systems thinking, and user‑centred problem solving, alongside a deep understanding of how services operate across people, processes, and technology. By staying informed of evolving design methods, tools, and industry trends, you will help ensure our work remains impactful, scalable, and industry‑leading. Key Responsibilities As a Senior Service Designer, you will: • Lead the design of end‑to‑end services, ensuring coherence across user experience, operational processes, and enabling technology, • Own service design work from discovery through to delivery, translating complex problems, user needs, and business goals into actionable service solutions, • Plan and facilitate collaborative workshops to align multidisciplinary teams around shared understanding and outcomes, • Create and maintain high‑quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models, • Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams, • Collaborate closely with UX Designers and Researchers to connect service‑level intent with detailed experience design, • Work in partnership with Product, Engineering, and Delivery teams to ensure services are feasible, scalable, and sustainable, • Communicate service concepts, design rationale, and trade‑offs clearly to senior stakeholders and client teams, • Act as a trusted senior voice, providing guidance, feedback, and informal mentorship to other designers where appropriate, • Champion high standards of craft, clarity, and systems thinking across all service design outputs, • Proactively manage priorities across multiple workstreams, delivering high‑quality work to agreed timelines Skills and Experience You will be an experienced Service Designer with a strong portfolio demonstrating both strategic thinking and practical delivery. You will bring: • Proven experience working as a Service Designer within an agency, consultancy, or product‑led environment, with demonstrable senior‑level impact, • Strong grounding in service design principles, systems thinking, and human‑centred design, • Extensive experience designing services across complex, multi‑touchpoint environments, • Confidence leading discovery and co‑creation activities with multidisciplinary teams and senior stakeholders, • Experience creating and using service design artefacts to drive decision‑making and alignment, • Ability to articulate service design rationale clearly and convincingly to a range of audiences, • Experience working within Agile or iterative delivery environments, • Strong facilitation, storytelling, and communication skills, • Comfort navigating ambiguity and helping teams move from complexity to clarity About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

Job Role: Management Consulting Manager – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Manager As a team: At Accenture Strategy & Consulting, we help clients turn disruption into competitive advantage by delivering end-to-end transformations that create real, sustainable value. Our Communications, Media & Technology (CMT) practice partners with leading organisations across the Telecoms, Media, Software, Platform, and High-Tech industries, combining deep industry expertise with data-led insights to design and implement innovative solutions. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. As a Manager in our CMT Strategy & Consulting team, you’ll lead diverse, high-performing teams to shape and deliver strategies that unlock growth, improve performance, and enable transformation at scale. You’ll work closely with senior stakeholders, support your team’s development, and bring creativity and structure to every engagement. You’ll also contribute to our go-to-market strategy and help evolve our internal practice – building your leadership experience and impact along the way. In this role you will: • Shape & lead complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Design and deliver strategic initiatives that integrate strategy, technology, operations, and people, • Navigate ambiguity using structured thinking, process design, data insights, and value casing to shape high-impact solutions, • Build and maintain trusted relationships with senior stakeholders – aligning on strategic priorities and delivery roadmaps, • Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking, • Contribute to business development efforts – from client proposals to go-to-market initiatives and thought leadership, • Create and lead high-performing teams, mentoring talent and fostering a collaborative, inclusive culture, • Drive innovation within the practice by shaping new capabilities, assets, and perspectives Job Qualifications We are looking for the following profiles and skills: You may come from consulting, internal strategy, or transformation teams, or from an established platform provider within the relevant industry sector. Candidates will have experience in Business-to-Business (B2B) segments, e.g. SMB, MNC, Enterprise. You’ll bring knowledge of the B2B customer lifecycle value chain as part of your strong consulting toolkit with experience around sales and/or service transformation and an expertise / point of view that will be relevant to our clients’ business context. You will be comfortable working with ambiguity and have a track record of driving measurable client impact. We expect candidates at this level to have relevant B2B strategy, project/programme, or operational experience in at least one of the Telecoms, Media, and Software & Platforms industries. You should emphasise expertise in any of the following areas: B2B Transformation & Delivery Leadership • Proven experience leading complex programmes with cross-functional teams, • Able to structure strategic workstreams, prioritise impact, and manage through ambiguity, • Experience in designing future-state processes, customer journeys, and transformation roadmaps, • Skilled in value-led delivery: building business cases, tracking outcomes, managing risk and governance Data-driven Problem Solving • Strong analytical mindset with ability to turn insight into impact, • Skilled in linking qualitative and quantitative data to business value and storytelling B2B Client Engagement & Influence • Experience building senior stakeholder relationships and navigating decision-making in complex organisations, • Able to drive clarity and buy-in through compelling narratives, structured thinking, and credibility under pressure Leadership and growth • Experience managing and coaching teams in dynamic, fast-paced environments, • Entrepreneurial and proactive mindset – comfortable taking ownership, shaping outcomes, and driving forward momentum, • Strong commercial instinct, with a track record of influencing client growth and shaping scalable solutions Set yourself apart: • Experience in fast-evolving areas such as SMB transformation, platform strategy, trust & safety, or scaled operations, • A background in consulting or internal transformation / strategy within Software & Platforms, or High-Tech, • A track record of solving complex transformation and business challenges in ambiguous environments, • Proven ability to own solution design and commercial outcomes – including cost and value models, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms – and how they unlock business value, • Relevant certifications (e.g. Agile, Cloud, Architecture, Data) or experience applying modern delivery practices What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Company Description Guinness World Records (GWR) began in 1955 with a single book and has since become a leading global multimedia brand with offices in London, New York, Beijing, Tokyo, and Dubai. The iconic GWR book has sold over 155 million copies in 100 countries, with its TV shows reaching more than 750 million viewers annually, and digital content engaging an audience of 8 billion. GWR collaborates with organizations worldwide through its consultancy services, leveraging the power of record-breaking to create impactful campaigns and share engaging stories. With a mission to make the world more interesting, fun, and positive, GWR continues to inspire people and businesses to push boundaries and achieve greatness. We are looking for an Assistant General Manager to play a key role in the launch and ongoing delivery of a high-energy, guest-focused attraction, ensuring exceptional standards and a seamless experience across all areas. Working closely with the General Manager, you will lead teams, drive performance and oversee the day-to-day operation, maintaining a strong presence on the floor and ensuring the experience consistently reflects the Guinness World Records brand. You will support recruitment and training, maintain strong compliance and operational standards, and ensure plans are delivered effectively across the operation. What You’ll Be Responsible For • Supporting the General Manager in the launch opening and day-to-day running of the attraction, ensuring smooth and efficient operations, • Acting as a senior duty manager, leading the venue during live trading and making key operational decisions, • Line managing Heads of Departments (F&B, Operations and Experience), ensuring consistency and high standards across all areas of the operation, • Leading supervisors and frontline teams to deliver a high standard of service and guest experience, • Supporting recruitment, onboarding and training to build a confident, engaged and high-performing team, • Driving compliance across health and safety, audits and operational processes, • Ensuring Standard Operating Procedures are embedded, followed and continuously improved, • Monitoring guest flow, staffing levels and operational readiness, • Supporting customer complaints and guest recovery, maintaining a strong guest-first culture You are an experienced operator who thrives in high-volume, guest-focused environments and is confident leading across multiple departments. You will bring: • Experience in a senior operational role within attractions, hospitality, live events or immersive environments, • Proven ability to lead and develop department heads and management teams, creating alignment and accountability across the operation, • Strong operational leadership with the ability to balance time on the floor with oversight of performance and delivery, • A solid understanding of health and safety, compliance and operational standards, • Experience in duty management, making decisions in a live operational setting, • The ability to organise, prioritise and remain calm under pressure, • A collaborative approach, with strong communication skills and the ability to influence at all levels, • This is an opportunity to be part of a globally recognised brand and a unique attraction that brings record-breaking to life in an engaging, interactive way.

Head of HR - 12 Month FTC Global Beauty Company London - Hybrid working The Brand: • Iconic brand name, No 1 , £ Multi- hundred Million turnover., • One of the worlds fastest growing beauty brand which is now award-winning across skin and make up, • Huge international expansion, • Growth firmly on the agenda including expanding their product and service offering, further UK & international growth, • Vegan, cruelty free, excellent reputation for quality and exceptional customer experience. Keeping customers at the centre of everything they do and deliver., • Fantastic reputation from employees. Known for their positive culture voted one of the best places to work., • Triple digit growth YOY Key responsibilities include: • Lead the day‑to‑day HR function, ensuring high‑quality service delivery across all people processes., • Own the full employee lifecycle including recruitment, onboarding, performance, development and exits., • Develop and deliver a forward-thinking HR strategy aligned to business growth objectives, • Partner with senior leadership to drive organisational effectiveness and workforce planning., • Lead talent acquisition, development, and retention strategies across the region., • Champion culture, values, and DE&I initiatives., • Oversee employee relations, ensuring best practice and risk mitigation., • Drive performance management and leadership capability across all levels., • Lead and develop the HR team, fostering a high-performing and collaborative function., • Utilise data and insights to inform decision-making and measure HR impact. Key Experience Required: • Proven experience in a senior HR leadership role, ideally within a fast-paced, high-growth environment, • Strong commercial acumen with the ability to influence at executive level., • Experience scaling teams and building organisational capability., • Passion for culture, people experience, and inclusive leadership., • Strong knowledge of UK employment law (EMEA exposure beneficial), • Data-driven with a strategic yet hands-on approach, • Experience within beauty, retail, consumer, or digital-first brands is advantageous

Who We Are Hi, we are FintechOS! We are the global leader in AI-first modern ProductOps, with a mission to make fintech innovation available to every company. The FintechOS platform helps banks, insurers, and financial services companies modernize the full product lifecycle – from ideation and build through deployment, optimization, and continuous evolution. With FintechOS, organizations can recognize value up to ten times sooner than traditional approaches, getting new financial products and services to market in as little as 12 weeks. Unlike other financial technologies, FintechOS breaks data free from the core, enabling the creation of personalized and differentiated products and customer journeys at scale. Our AI-first, cloud-native platform connects with any ecosystem tech or service – financial and non-financial – and can plug anywhere in the tech stack, working with existing and legacy tech that companies want to keep. We have invested deeply in our technology IP and are proud to have built not only an exceptional platform but also a diverse and experienced tech team. About the Role We need a sharp, autonomous presales consultant who can walk into a room with a CTO or Chief Insurance Officer and make them rethink their entire product lifecycle strategy. Not with slides – with substance. You’ll come from an insurance platform background (Guidewire, Duck Creek, Majesco, EIS, Sapiens) where you’ve already done the hard yards proving why legacy modernization matters and how AI-powered platforms accelerate innovation across underwriting, claims, and policy administration. This is a high-impact role: you’ll own the technical narrative in deals, architect AI-driven solutions that transform how insurance products are built and managed, and work directly with our most ambitious prospects across UK and Europe. If you’re tired of cookie-cutter demos and want to show how AI actually changes the game for insurance product teams, keep reading. What You Will Do • Own the business value and technical win in enterprise deals – from pitching, scoping workshops through live demos, POCs, and commercial structuring, • Demonstrate how FintechOS’s AI-first ProductOps approach transforms insurance product velocity, from concept through underwriting, distribution, and continuous optimization – not just launch, • Show insurers how to break free from legacy policy administration and claims system constraints, modernizing their entire product lifecycle with composable, AI-powered architecture, • Build credibility fast with senior stakeholders (CTOs, Chief Insurance Officers, Chief Digital Officers, Heads of Product) by speaking their language and challenging their assumptions with AI-driven insights, • Collaborate with sales, product, and delivery to shape winning proposals that showcase our AI capabilities in real insurance scenarios, • Prototype rapidly when needed to prove AI-powered use cases (we’re technical, you should be too), • Travel across UK, Europe, and Romania to run workshops, present at events, and work embedded with teams What We Are Looking For You must be UK-based with right to work in the UK. Beyond that, here’s what matters: • 4–5 years in presales or solutions consulting for an insurance platform vendor (Guidewire, Duck Creek, Majesco, EIS, Sapiens, or similar SaaS/platform vendor), • Hands-on technical chops: you understand API architectures, can read code, and have built or configured insurance platform solutions yourself (not just presented them), • You’ve closed deals – and can articulate how you influenced the technical win, navigated objections, and shaped the commercial outcome, • Deep fluency in how insurers modernize product operations: legacy policy administration constraints, claims transformation, underwriting automation, product lifecycle challenges, time-to-market pressures, and cloud-native transformation, • Curious about AI and how it’s reshaping insurance product development – even if you’re not an AI expert yet, you’re eager to learn and articulate the value, • Comfortable traveling 40–50% of the time across UK, Europe, and Romania, • Self-starter mentality: you don’t wait for instructions, you see the gap and fill it What Makes You Stand Out These aren’t essentials, but they’ll get our attention: • You’ve worked specifically with Guidewire, Duck Creek, or EIS – and can speak to their strengths and limitations from real implementations, • Experience articulating how AI, machine learning, or automation accelerates insurance product development, underwriting decisions, claims processing, or operational efficiency, • Track record of winning competitive deals against Salesforce Financial Services Cloud, Unqork, Socotra, or other platform incumbents in the insurance space, • You’ve built custom demos or POC environments from scratch, • Experience with low-code/no-code platforms, composable architecture, ProductOps methodologies, or AI-powered development tools, • Vertical depth in P&C insurance, life and annuities, specialty/commercial lines, or reinsurance product development, • You’ve presented at industry events (e.g., InsureTech Connect, Insurance Innovators), contributed to RFP responses that won, or built thought leadership content that influenced buyers Our Culture • We are a highly motivated bunch of people, taking on a huge technical challenge in one of the biggest industries in the world. We’re fully aware that the impact of our work can be felt by hundreds of millions of people around the world, • At FintechOS, we strive to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers, • We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other wonderful characteristics that make us different Quick Facts • We are a venture-backed business headquartered in London, • We have a big list of international clients already under our belt, serving customers in North America and Europe, • Our customers range from global strategic companies like Groupe Société Générale, Admiral Group, and BPCE Oney, to game-changing players like Vibrant, eMag, and Howden, • Our partners include both niche consulting agencies and global consulting firms and systems integrators, including Deloitte, EY, and PWC

Regional Director (Early Years) Salary: £DOE plus car allowance Hours: Full Time / 40 hours per week Location: Field based with travel to our nurseries in North London and head offices in London and Northampton We are seeking an experienced and values‑led Regional Director with knowledge of the early years sector, to provide strong, visible leadership across a large portfolio of nursery settings. This role is key to driving performance, quality, safety, and sustainable growth while embedding a positive culture that delivers outstanding outcomes for children, families, and colleagues. Why Bright Horizons? We’ve been voted Great Place to Work every year since 2006, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2025. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing What We Can Offer You • Our benefits include but are not limited to, • Flexible working and holiday entitlements, • Discounted childcare in one of our nurseries, • Quarterly Employee Appreciation Weeks, • Annual gala award evening, • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more, • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life Key Responsibilities • Lead and inspire Nursery Management Teams, embedding our HEART culture to drive engagement, retention, performance, and customer satisfaction across the region., • Deliver People and Growth strategies, ensuring alignment with business objectives across all nursery settings., • Champion Bright Horizons UK pedagogy, working closely with the Early Childhood Specialist to ensure consistent quality., • Lead Keeping Everyone Safe initiatives, modelling and reinforcing a strong safety and compliance culture., • Deliver People and Growth projects in partnership with HR, Finance, and Marketing, ensuring consistent and secure implementation of policies and practices across all sites. Key Skills & Experience • Leadership & People Management – Inspire and lead large multi‑site teams; build high‑performing managers through coaching and strong performance management, while championing company culture and values., • Strategic & Commercial Acumen – Translate strategy into action, delivering people and growth plans while balancing commercial performance with service excellence., • Operational & Project Delivery – Plan, manage, and deliver projects and agreed proposals efficiently across complex, fast‑paced environments., • Regulatory & Compliance Expertise – Strong knowledge of Ofsted, Local Authority, and legislative requirements within highly regulated sectors., • Data‑Driven Decision Making – Confident decision‑maker who uses data, analytics, and digital tools to solve problems and drive performance., • Stakeholder & Communication Skills – Collaborative influencer, building strong relationships across HR, Finance, Marketing, and wider stakeholders., • Change & Innovation – Lead and embed change, championing new ideas and continuous improvement., • Digital Capability – Comfortable using systems and technology to support reporting, insight, and operational efficiency. Key Competencies • Strategy & Commercial Focus – Strategic execution, budget management, cost control, and confident decision‑making., • Leadership & Change – Inspiring multi‑site teams, driving engagement, developing leaders, and delivering change., • Operations & Compliance – Strong regulatory and safety leadership, data‑driven performance management, and cross‑functional project delivery., • Digital & Risk – Data‑literate with strong risk management and compliance oversight. Essential Experience • Senior multi‑site leadership experience (15+ nursery/service sites) within a highly regulated, medium to large organisation., • Experience and knowledge of the early years sector, • Proven success delivering high‑quality customer, client, and employee outcomes, with sustained YOY growth., • Strong track record of leadership development, performance management, and impact measurement in partnership with HR., • Confident decision‑maker with experience leading change, innovation, and turnaround initiatives., • Demonstrable success building high‑performing teams, driving regulatory compliance, quality improvement, and service excellence., • Ability to translate strategy into action using data, systems, and digital tools to improve performance and commercial outcomes. Essential Qualifications • Relevant degree in Early Childhood Education or Leadership / Business Management., • Recognised Leadership & Management qualification., • Full UK driving licence (regular travel between sites required)., • Evidence of ongoing CPD and commitment to professional development. Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to a criminal record check. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

Job Role: Management Consulting Manager – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Manager As a team: At Accenture Strategy & Consulting, we help clients turn disruption into competitive advantage by delivering end-to-end transformations that create real, sustainable value. Our Communications, Media & Technology (CMT) practice partners with leading organisations across the Telecoms, Media, Software, Platform, and High-Tech industries, combining deep industry expertise with data-led insights to design and implement innovative solutions. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. As a Manager in our CMT Strategy & Consulting team, you’ll lead diverse, high-performing teams to shape and deliver strategies that unlock growth, improve performance, and enable transformation at scale. You’ll work closely with senior stakeholders, support your team’s development, and bring creativity and structure to every engagement. You’ll also contribute to our go-to-market strategy and help evolve our internal practice – building your leadership experience and impact along the way. In this role you will: • Shape & lead complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Design and deliver strategic initiatives that integrate strategy, technology, operations, and people, • Navigate ambiguity using structured thinking, process design, data insights, and value casing to shape high-impact solutions, • Build and maintain trusted relationships with senior stakeholders – aligning on strategic priorities and delivery roadmaps, • Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking, • Contribute to business development efforts – from client proposals to go-to-market initiatives and thought leadership, • Create and lead high-performing teams, mentoring talent and fostering a collaborative, inclusive culture, • Drive innovation within the practice by shaping new capabilities, assets, and perspectives Job Qualifications We are looking for the following profiles and skills: You may come from consulting, internal strategy, or transformation teams, or from an established platform provider within the relevant industry sector. Candidates will have experience in Business-to-Business (B2B) segments, e.g. SMB, MNC, Enterprise. You’ll bring knowledge of the B2B customer lifecycle value chain as part of your strong consulting toolkit with experience around sales and/or service transformation and an expertise / point of view that will be relevant to our clients’ business context. You will be comfortable working with ambiguity and have a track record of driving measurable client impact. We expect candidates at this level to have relevant B2B strategy, project/programme, or operational experience in at least one of the Telecoms, Media, and Software & Platforms industries. You should emphasise expertise in any of the following areas: B2B Transformation & Delivery Leadership • Proven experience leading complex programmes with cross-functional teams, • Able to structure strategic workstreams, prioritise impact, and manage through ambiguity, • Experience in designing future-state processes, customer journeys, and transformation roadmaps, • Skilled in value-led delivery: building business cases, tracking outcomes, managing risk and governance Data-driven Problem Solving • Strong analytical mindset with ability to turn insight into impact, • Skilled in linking qualitative and quantitative data to business value and storytelling B2B Client Engagement & Influence • Experience building senior stakeholder relationships and navigating decision-making in complex organisations, • Able to drive clarity and buy-in through compelling narratives, structured thinking, and credibility under pressure Leadership and growth • Experience managing and coaching teams in dynamic, fast-paced environments, • Entrepreneurial and proactive mindset – comfortable taking ownership, shaping outcomes, and driving forward momentum, • Strong commercial instinct, with a track record of influencing client growth and shaping scalable solutions Set yourself apart: • Experience in fast-evolving areas such as SMB transformation, platform strategy, trust & safety, or scaled operations, • A background in consulting or internal transformation / strategy within Software & Platforms, or High-Tech, • A track record of solving complex transformation and business challenges in ambiguous environments, • Proven ability to own solution design and commercial outcomes – including cost and value models, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms – and how they unlock business value, • Relevant certifications (e.g. Agile, Cloud, Architecture, Data) or experience applying modern delivery practices What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Are you a driven and experienced Buyer with a passion for beauty and fragrance, looking for an opportunity to truly shape a market-leading Fragrance offering? If so, this could be the perfect role for you. We offer hybrid working between your home and our offices on Wigmore Street, Central London, providing a collaborative and innovative working space. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • WeCare -24/7 GP, wellbeing advice & support service., • Hybrid Working (Typically every Thursday and Friday working from home). About the Role We’re looking for an experienced Buyer to lead the strategy and execution of Fenwick’s Fragrance category across all stores and online. This role is central to driving sales, profitability and market share, delivering a curated assortment of established and emerging fragrance brands that reflects the Fenwick brand while meeting the needs of our customers. You’ll own the end-to-end buying process, from range planning and supplier negotiations through to trading, product launches and seasonal strategies. With a strong commercial eye, you’ll identify emerging fragrance trends, source new and distinctive brands, optimise margins and stock performance, and build trusted, long-term partnerships with key suppliers. Using a combination of data-led insight and market intuition, you’ll analyse performance and identify opportunities for growth across the fragrance category. Working closely with Retail, Digital, Marketing and support teams, you’ll help shape a customer-first fragrance offer that inspires customers and drives engagement both in-store and online. This role suits a buyer with fragrance or beauty experience, strong influencing skills and a passion for brand storytelling and delivering exceptional customer experiences. What we are looking for in a candidate... • 3+ years’ experience in Fragrance or Beauty Buying, • A sharp eye for product and emerging fragrance trends, • Proven commercial acumen and negotiation expertise, • Strong supplier relationships and the confidence to influence at all levels, • A data-driven yet intuitive approach to decision-making, • Experience in developing product strategies and building business cases, • The ability to thrive in a fast-paced, collaborative environment, • A passion for innovation, brand storytelling and customer experience About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. What We're Looking For: We're seeking a Full-Time Customer Service Advisor who will be the first point of contact for our customers — whether in our iconic flagship store or across our online channels. You'll be the face and voice of Liberty, handling enquiries with warmth, efficiency and professionalism from the very first interaction to the last. Ideally, candidates will have: • A background in customer service within retail or hospitality; experience with a high-end or luxury brand is a strong advantage., • Exceptional communication skills, being confident and professional across verbal, written and in-person interactions., • A proactive mindset; energised by a busy environment and comfortable being responsive throughout shifts., • The ability to be calm under pressure, juggling multiple responsibilities and meeting various deadlines., • A flexible and committed approach, comfortable working a shift pattern that includes weekends., • A tech-savvy approach, with an openness to learn and navigate a range of platforms and digital tools. Key Responsibilities: Customer Focus • Respond to customer queries in a professional and timely manner on our 3rd floor customer service help desk., • Provide consistent and up-to-date information to customers, whilst also responding to loyalty queries., • Ensure customer follow-up is completed within department SLAs, whilst also escalating complaints to your line manager when necessary. Standards • Complete processes efficiently and accurately, including transactions on POS, Microsoft Dynamics AX and Zendesk., • Maintain high standards of organisation and compliance across all working areas, front and back of house., • Assisting with online orders, including all aspects of click and collect. Service Excellence • Act as a Liberty ambassador, ensuring an exceptional customer experience at every interaction., • Proactively develop knowledge of Liberty's online and flagship services, promotions, marketing and events., • Stay aware of the latest trends, competitor activity and customer service best practice. Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do. We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.

One of the UK's most recognised consumer brands is at a genuine inflection point in how it approaches design — and they need a Head of Design to help lead that shift. For years, the business has been brilliant at launching new products. Now the focus has turned: the CEO-level priority is making those products genuinely world-class for the millions of customers who use them every day. Design has a bigger seat at the table than ever before — and this role is central to that. The Head of Design will lead a multi-disciplinary team of Product Designers, Content Designers, and Service Designers — owning the end-to-end digital customer experience across app and web. You'll work closely with Product, Technology, and senior CX leaders to shape long-term strategy and raise the bar on design quality across the organisation. This is a hands-on leadership role. You'll define the vision, build the culture and be accountable for both the quality of output and its measurable impact on customers and the business. The Head of Design will have: • Strong design leadership and strategy experience at leading consumer brands, • Built and managed high performing teams of product designers and ideally other types of designers too e.g. service designers or content designers, • Delivered measurable impact, • A data driven approach, • Ability to manage senior stakeholders, • Candidates could come from any consumer sector e.g. retail, ecommerce, finance, media, entertainment, gaming, etc., • Candidates could come from roles such as Head of Product Design, Director of Design, Product Design Director, etc. This is a great opportunity for a Head of Design to join a household name brand and drive real change that impacts millions of customers. Head of Design £110-140k + bonus + benefits London / hybrid

GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands on the continent. Job Summary: We are seeking a dynamic and versatile Training Specialist to join our team. In this role, you will not only provide exceptional customer service but also travel to local offices to deliver training programs to our teams. The ideal candidate is a strong communicator, a problem-solver, and a passionate educator who can adapt to different environments and audiences. Key Responsibilities Customer Service: • Resolve complex or escalated customer issues that first-line agents cannot address, • Provide expert-level support for account related problems., • Maintain accurate records of customer interactions and transactions., • Collaborate with internal teams to escalate complex customer issues., • Communicate with Local CS Teams via email, and messaging applications to provide detailed explanations and resolutions. Quality Assurance: • Ensure that all customer interactions meet company standards and policies., • Monitor and evaluate the quality of service provided by first-line agents. Training Delivery: • Travel to local and regional offices to deliver training sessions to customer service teams and other staff., • Develop and update training materials, including presentations, handouts, and guides, to ensure they are relevant and effective., • Conduct needs assessments to identify knowledge gaps and tailor training programs accordingly., • Facilitate engaging and interactive training sessions, both in-person and virtually, to enhance team performance and customer service skills., • Monitor and evaluate the effectiveness of training programs, gathering feedback and making improvements as needed. Additional Responsibilities: • Stay up-to-date with company products, services, and policies to provide accurate information to local teams and trainees., • Build strong relationships with local teams to foster collaboration and knowledge sharing., • Assist in the onboarding process for new customer service agents, ensuring they are well-prepared for their roles., • Represent the company professionally during travel and training engagements. Qualifications Experience: • Minimum of 2 years of experience in customer service or a related field., • Proven experience in delivering training or presentations to groups. Skills: • Excellent verbal and written communication skills, fluent in both Portuguese and English., • Strong interpersonal and relationship-building abilities., • Ability to travel frequently and work flexible hours as needed., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce Service Cloud a bonus)., • Organizational and time-management skills to balance customer service and training responsibilities., • Problem-solving skills and the ability to think on your feet. Key Attributes: • Self-motivated and proactive., • Adaptable to changing environments and schedules., • Passionate about helping others learn and grow., • Patient, empathetic, and customer-focused. If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers! Frequent travel to local and regional offices is required (Africa) If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers! * Please note that we operate a hybrid working model of 3 days in the office and 2 days working from home! Please make sure this works for you before applying *

Business Data Analyst - 4 Month Contract £285/day - Inside IR35 Hybrid – London (3 days onsite / 2 remote) Start: ASAP Our client is a global SaaS technology company within the FinTech sector, operating across multiple international markets and delivering digital products at scale. They are seeking a Business Data Analyst to play a pivotal role in shaping data-led decision-making across customer experience, service delivery, and digital platforms. This is a highly visible contract position for a business-driven analytics leader who can turn complex, fragmented datasets into clear, actionable insights that influence strategy and deliver measurable improvements at scale. The Role As a Business Data Analyst, you will sit at the intersection of data, business strategy, and execution, partnering closely with Service Delivery, Digital Experience, Product, and Engineering teams. You’ll help define what “good” looks like, uncover performance gaps, and guide teams toward smarter, faster, and more cost-effective decisions that improve customer outcomes globally. You’ll be equally comfortable deep in the data and presenting executive-ready narratives that drive alignment and action. Key Responsibilities • Translate complex, multi-source data into clear insights that inform strategy and improve customer and digital experiences across international markets., • Partner cross-functionally with Service Delivery, Product, Digital Experience, and Engineering teams to influence high-impact decisions., • Identify root causes of performance issues, uncover inefficiencies, and recommend actions that reduce cost-to-serve while improving customer outcomes., • Design, build, and evolve scalable measurement frameworks, KPIs, and dashboards that balance global consistency with local and regulatory nuances., • Deliver compelling, executive-level storytelling, framing insights in simple, actionable narratives that accelerate decision-making., • Support experimentation and continuous improvement by evaluating impact, measuring outcomes, and scaling successful initiatives globally., • Contribute to the development of robust data foundations, enabling automation, experimentation, and advanced analytics. What We’re Looking For • Proven experience as a Senior Data Analyst (or equivalent) within a SaaS, FinTech, or technology-led environment., • Strong commercial and operational acumen, with the ability to link data insights to real business levers., • Advanced SQL skills and strong experience with BI and data visualisation tools., • Experience working with large, complex datasets and modern data platforms., • Solid understanding of statistical methods and analytical best practices., • Python and/or AI capability is strongly preferred, particularly for automation, experimentation, or advanced analytics use cases., • Exceptional communication skills, with the ability to influence senior stakeholders through clear, concise storytelling., • Comfortable operating in fast-paced, cross-functional, and international environments. Why This Contract • Join a globally recognised FinTech SaaS organisation at a critical point of growth and transformation., • High-impact role with visibility across multiple senior teams and markets., • Opportunity to shape how data drives customer experience and digital performance at scale., • Competitive day rate and flexible hybrid working model.

About the job you’re considering In this pivotal role, you’ll join a growing SAP Finance team as a Senior SAP FI/CO Consultant and have the opportunity to work in a lead role with experienced and talented colleagues on a variety of different finance related SAP projects including; Finance Transformation, S/4HANA migrations, Proof of concepts and Strategic studies. The role will provide the exposure to complex FI/CO concepts allowing for individual growth and an opportunity to demonstrate existing leadership and SAP functional skills in dynamic project environments. Certification in S/4HANA Finance will be expected in your first year if you are not already certified. The role will also involve collaboration with our UK SAP Centre of Excellence to assist with active development of our pipeline, driving improvement of our offers and go-to-market. You will be engaged in project delivery roles, both advisory and implementation, in a senior capacity. There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fountains (near Paris, France), where we host a conference and run training courses. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all our teams. About our UK SAP Practice Team: Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000 + SAP practitioners across UK & India and are ranked #1 for SAP S/4HANA® certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role • Work on delivery projects across our customer base in varied types of roles: advisory, solution reviews, proof of concepts, Brownfield S/4HANA conversions or system optimisations as well SDT, Greenfield implementation projects., • Be a member of the leadership team in the SAP Finance Tower assisting the Tower Lead with implementation of strategy and Finance capability development and growth., • Be a reviewer in the SAP Finance Tower and mentor our emerging talent community., • Develop and maintain excellent relationships with our internal stakeholders in the UK, Europe, globally., • Work closely with client teams at a leadership level, to achieve project results., • Contribute to SAP practice capability and growth. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience • Innovative and open minded in your thinking with a passion for change and new ideas, • Able to demonstrate an excellent track record of project delivery and successful engagement in the sales cycle., • An experienced SAP FI/CO consultant with direct experience of SAP S/4HANA, the SAP Intelligent Enterprise concept and application integration., • Experienced in client engagement and able to develop client intimacy., • Experienced in bid response solutioning through to effective client presentation., • Able to demonstrate an understanding of Finance transformation themes and wider, complementary Finance applications We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. What does ‘Get The Future You Want’ mean for you? You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Capgemini. Get The Future You Want. Why you should consider Capgemini Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want |

Senior Service Designer Multiple Locations UK Wide £55,000 - £70,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at least 4-5 years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart., • Create service maps, value propositions or service blueprints., • Provide advice and recommendations on potential approaches to organisational problems., • Work to common goals and be the voice of the customer in the room., • Generate conceptsto evolve and improve existing services., • Simplify complex information and processes focused on the user and how they’ll interact with a service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience, • Experience delivering workshops, proposals and assets, • Experience managing relationships supporting agile delivery, • Experience with GDS is highly desired, • Experience with mentoring or management is advantageous The Package: • £55,000 – £70,000, • Pension scheme, • 25 days annual leave + public holidays, • Life assurance, • Flexible benefits package To hear more about how you can shape the future of digital services, get in touch with Connor Smyth at Anson McCade on 020 7780 6706.

Microsoft Dynamics 365 Account Manager London (Hybrid – 2 days onsite) £70,000 - £90,000 per annum About the Company You’ll be joining a global technology and consulting organisation at the forefront of digital transformation, cloud, and enterprise platforms. The business partners with some of the world’s leading enterprises to deliver large-scale transformation programmes across data, cloud, and Microsoft ecosystems. With strong investment in its Microsoft practice, this is a key hire within a growing team where licensing plays a critical role in shaping commercial outcomes and supporting major enterprise deals. You’ll be part of a collaborative environment working alongside sales, presales, delivery, and finance teams, with real exposure to high-value, complex client engagements. Role Summary We’re looking for a Microsoft Dynamics 365 (D365) Sales Lead with 3–5 years of experience to manage, optimise, and advise on licensing across internal teams and client engagements. This role is central to ensuring cost optimisation, compliance, and commercial accuracy, particularly across sales pursuits, renewals, and ongoing delivery. Key Responsibilities D365 Licensing Strategy & Advisory • Advise on licence selection across Finance & Operations, Sales, Customer Service, Field Service, Power Platform, and add-ons, • Assess requirements and recommend licensing aligned to Microsoft rules and best practices, • Act as licensing SME across Sales, Presales, and Delivery, • Support RFPs, bids, SOWs, and commercial reviews, • Identify opportunities to optimise licensing costs while maintaining compliance, • Support Microsoft promotions and incentive programmes, • Ensure compliance with Microsoft licensing agreements and CSP requirements, • Maintain accurate records of licences, usage, and assignments, • Act as liaison with Microsoft and CSP partners, • Maintain Microsoft licensing knowledge and certifications, • Educate internal teams on best practices and common pitfalls Skills & Experience Essential: • 3–5 years’ experience in Microsoft (D365 focused), • Strong understanding of D365 licensing models (F&O, CE, Power Platform), • Experience with CSP / Direct CSP models and Microsoft Admin Portals, • Strong analytical and commercial awareness, • Microsoft certifications (Dynamics 365 / Licensing), • Experience in enterprise or multi-client environments, • Exposure to presales or deal qualification This is a great opportunity to step into a role where you’ll directly influence how enterprise deals are structured, priced, and delivered, while building deep expertise in one of the most in-demand areas of the Microsoft ecosystem. If this sounds like the next step in your career, apply today!

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Design Strategist Grade: Manager Salary: 77-88k + bonus Location: London, Manchester, Glasgow, Newcastle Our client is a leading global consulting firm, operating at the intersection of business, technology, and design. The organisation partners with major FTSE 100 companies and public sector bodies to deliver large-scale transformation, combining strategy, creativity, and technology to create meaningful, human-centred outcomes. Their Digital Excellence team is a fast-growing and highly regarded design capability, bringing together a community of researchers, designers, and strategists focused on delivering inclusive, accessible, and impactful digital experiences. As part of continued growth, they are looking for a Design Strategist to play a key role in shaping client solutions, leading teams, and contributing to the evolution of their design offering. The Role This is a hybrid role combining design strategy, consulting, and team leadership. You will define and shape the vision for products and services, working closely with clients and cross-functional teams to ensure solutions are both user-centred and commercially effective. Alongside delivery, you will lead and develop designers while contributing to business growth and capability building. What You’ll Be Doing Strategy & Delivery • Define product and service strategy using user insight and business objectives, • Shape end-to-end experiences that are customer-focused, scalable, and commercially viable, • Identify opportunities for innovation, optimisation, and differentiation, • Ensure high-quality delivery across design workstreams Client & Business Engagement • Build strong relationships with senior stakeholders and articulate the value of design, • Contribute to proposals, bids, and client pitches, • Support the growth of the design practice through thought leadership and external engagement Leadership & Team Development • Lead and mentor multidisciplinary design teams (UX, Service, Content), • Support the development and progression of designers, • Foster a collaborative, high-performing, and inclusive team culture, • Contribute to recruitment, capability building, and community initiatives What We’re Looking For • Experience across design and research, with both hands-on delivery and leadership exposure, • Proven ability to shape strategy and deliver user-centred digital products or services, • Strong stakeholder management skills, with experience influencing senior audiences, • Experience managing or mentoring multidisciplinary teams, • Ability to balance design thinking with commercial and business outcomes, • Experience working in agile, cross-functional environments Why Join? • Be part of a growing and highly collaborative design community, • Work on high-impact digital transformation programmes across sectors, • Strong blend of strategy, delivery, and leadership responsibility, • Opportunity to shape both client outcomes and internal capability, • Clear progression opportunities within a scaling team, • Flexible, hybrid working environment with a strong focus on development Apply today to be part of a growing team delivering some of the most impactful technology transformation programmes in the market. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, all decisions are based on merit, ensuring an inclusive working environment free from discrimination or harassment. Due to a high number of applicants, we are only able to respond to successful candidates

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit for more details. Position: Field CTO – Cloud & Applications Office Location: London Travel: As required across the UK and Europe Reports to: SVP – Geo Leader (EMEA) Role Overview The Field CTO – Cloud & Applications is a senior, client-facing advisory role responsible for shaping executive-level conversations around cloud strategy, application modernisation and enterprise-scale managed services. The role exists to influence, guide and elevate how enterprise clients think about cloud and application platforms transformation and also long-term managed capabilities. It helps clients connect technology decisions to business outcomes such as resilience, agility, cost optimisation and operational efficiency. This role is a blend of technology leadership, executive advisory and pre-sales enablement, complementing sales, delivery and architecture teams by bringing clarity, confidence and direction to complex transformation and managed service discussions. Core Expertise • Cloud strategy and cloud managed services across AWS, Azure and GCP, • Enterprise cloud and application operating models, including run, optimise and evolve, • Application modernisation, rationalisation and lifecycle management, • Cloud-native architectures and platform engineering, • DevSecOps, CI/CD and developer productivity at scale, • Enterprise-scale application and digital managed services, including cost, reliability and performance optimisation Key Responsibilities Executive Advisory and Client Engagement • Engage confidently with senior client stakeholders across enterprise accounts., • Lead executive-level discussions on cloud strategy, application modernisation and managed service-led operating models, • Help clients articulate their challenges, priorities and transformation ambitions across both change and run agendas, • Act as a trusted advisor supporting sales-led pursuits, without assuming delivery ownership Cloud, Application and Managed Services Leadership • Provide thought leadership on:, • Application modernisation approaches including re-host, re-platform and re-architect, • Cloud-native architectures and enterprise cloud operating models, • Managed service models for cloud and applications, including service design, governance and optimisation, • Platform engineering, developer experience and modern software delivery practices, • Bring clarity to complex environments by balancing innovation with operational stability, security and cost, • Challenge traditional thinking where required, while remaining pragmatic and outcome-focused Pre-Sales and Opportunity Shaping • Work closely with Account Executives and sales leadership throughout the pre-sales lifecycle, • Support early-stage opportunity shaping by influencing problem definition, solution direction and managed service positioning, • Participate in key pursuits as an executive-level technology advisor, • Elevate conversations from tools and technologies to platforms, operating models and long-term service outcomes, • Maintain continuity of senior client relationships throughout the sales cycle Thought Leadership and Market Positioning • Develop and articulate a clear, opinionated point of view on cloud, applications and managed services evolution, • Represent the organisation in executive briefings, industry forums, roundtables and customer advisory sessions, • Contribute to external thought leadership through blogs, presentations and whitepapers Internal Collaboration and Enablement • Collaborate closely with Account Executives, architects and delivery leaders, • Provide strategic guidance without becoming part of day-to-day delivery, • Coach senior sales and technical stakeholders on positioning cloud and application managed services, • Ensure consistency of narrative, value proposition and messaging across pursuits Stakeholder Engagement External • CIOs, CTOs, CDOs and senior technology leaders, • Business, digital and transformation stakeholders Internal • Account Executives and sales leadership, • Solution architects and technical specialists, • Delivery and operations leadership, • Regional and global leadership teams Compensation & Benefits • Competitive base salary & Bonus., • Travel and client engagement expenses as per company policy. Why Join Us? We are a leading global, AI-first, platform-led technology infrastructure services company recognized for making digital infrastructure resilient and autonomous. • Exceptional commission structure and significant earning potential., • The opportunity to directly impact company growth by bringing in flagship new clients., • Work with cutting-edge AIOps and cloud technologies. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

IMPORTANT: Full right to work in the UK: ILR, British passport, national Hybrid: 3 days per week in office Location: London or at a commutable distance Hiring process: 2 technical interviews and a HR call Salary: £100,000 - £110,000 Gross/a DOE + 15%-20% bonus depending of seniority + amazing benefits package About The Role: Are you a seasoned SAP professional with a passion for enterprise-scale transformation? Do you thrive at the intersection of business strategy, technology, and value realization? As a Senior Industry Principal / Solution Architect, you will play a pivotal role in shaping and delivering high-impact SAP S/4HANA transformation programs for global clients. This is a senior leadership position where you will advise C-level stakeholders, co-create future-ready business models, and lead complex end-to-end transformations across industries. You will operate at scale, supported by a global network of experts, and act as a trusted advisor guiding clients through strategic change - from early visioning and Phase 0 assessments to MVP delivery and enterprise rollout. Key Responsibilities: Strategy, Consulting & Value Creation • Generate consulting-led opportunities and contribute to industry thought leadership, • Co-create next-generation business models and end-to-end processes that drive competitive advantage and cost leadership, • Lead transformation assessments, due diligence, and executive workshops, • Build business cases, value realization models, and transformation roadmaps, • Design and synthesize end-to-end processes across:, • Planning, Sales, Procurement, • Manufacturing, Warehousing & Logistics, • Plant Maintenance and Customer Service, • Define enterprise transformation roadmaps using:, • SAP S/4HANA, • SAP best practices and SaaS Line-of-Business solutions, • Partner platforms such as Microsoft and Salesforce, • Identify digitization and automation opportunities using AI, advanced analytics, RPA, IoT, and emerging technologies, • Deliver S/4HANA MVPs, templates, pilots, and scalable enterprise solutions, • Lead enterprise data design efforts (CDM, LDM, PDM), • Define data governance frameworks, operating models, and roles, • Guide data platform selection and architecture for analytics, reporting, and monetization, • Mentor and develop global, cross-functional teams, • Act as a hands-on, approachable, and trusted senior leader, • Ensure solution quality, delivery excellence, and transparent feedback, • Represent the organisation as a trusted advisor to senior client stakeholders, • Bring industry best practices, data-driven insights, and multiple solution options to enable informed decision-making, • Contribute to joint product and innovation roadmaps with partners such as SAP and Microsoft Required Skills & Experience: • 14+ years of hands-on SAP consulting experience, • Participation in at least 5 end-to-end SAP implementations, • Experience as a Solution Architect, Program Lead, or Track Lead, • Exposure to Greenfield, Brownfield, and/or Hybrid transformation approaches, • Strong knowledge of the SAP product portfolio and consulting ecosystem, • Deep expertise in at least one domain:, • Functional: Finance & Controlling, Manufacturing, Logistics, or Sales, • Technical: ABAP, UI5, Integration, Security, or Basis, • Strong IT and SAP enterprise architecture background, • Proven C-level and senior stakeholder engagement capability, • Experience in Phase 0 / transformation preparation, • SAP toolchain usage and/or administration experience, • Valid SAP certification(s), • Strong client-facing presence, communication, and presentation skills, • Experience with solution proposals, estimations, and presales support Preferred Qualifications: • Exposure across multiple SAP modules and industries, • Experience in SAP sales, presales, or service delivery roles, • Prior business-domain experience before entering IT, • Experience with non-SAP platforms (e.g., Microsoft ecosystem, Salesforce), • Thought leadership through external publications, speaking engagements, or whitepapers Personal Attributes: • Strong analytical and strategic thinking skills, • High levels of leadership maturity and proactiveness, • Passion for customer success and long-term partnerships, • Commitment to excellence, quality, and continuous improvement, • Outstanding written and verbal communication skills Why Join Us? • Influence large-scale, global SAP transformations, • Work alongside a world-class, international team of experts, • Engage directly with senior business leaders and shape enterprise strategy, • Drive meaningful, data-driven outcomes that deliver real business value, • Grow your impact as a trusted advisor and industry leader 📩 Interested in shaping SAP transformations for the UK's leading enterprises? Apply or message me to learn more.

Role Overview: Support the growth of the Bank’s Emerging Markets (EM) business by providing banking business origination, quality risk assets creation, deposit mobilisation, superior relationship management, administrative, operational and analytical support to the head of Emerging Markets with the aim to provide excellent service delivery. Role Responsibilities: • To contribute to the overall growth of the Emerging Markets Desk., • Creation of quality risk assets that meet the withing the risk tolerance of ZBUK, • Mobilisation of deposits, without compromising the Bank’s AML standards., • Establish business relationships with external parties, wit a view to identifying and generating business leads and opportunities, • Originate contingent liability transactions., • Ensure good communication with other internal departments within the Bank as well as Zenith Group subsidiaries., • Conduct first line financial statements analysis for credit decision before Credit structuring review., • Cross checking spreadsheet prepared by CAS team before presentation to MCC, • Ensure the unit’s deal list is kept up to date., • To assist in preparation of transactional documents and communication with internal stakeholders and clients (e.g. Deal Review Forums, Term Sheets, etc)., • To support the EM desk on payments, call backs, • Attend to customers enquires and engage with the respective internal teams such as Customer Services, Payments, CAS, credit risk or IT when required., • To respond to compliance enquires related to customers transaction., • To respond to enquiries from other departments such as payments, trade finance and compliance., • To assist in clients first line due diligence, on-boarding, file notes, account reviews, daily transaction monitoring, preparation and submission of new accounts, and adverse media reviews., • Assists in preparation of facility documentation, archiving and compliance related forms including those for account opening / closing, Loan Drawdowns, new limits, etc., • Preparation of credit minutes, GCC schedules and MCC paper review, • To support the credit analysts’ team with all required information gathering, preparation of documents and completion of internal credit applications, including collecting and obtaining credit data and financial statements, country, and client information., • Takes minutes of the departmental meetings and clients call reports when required., • Assisting with regular reporting (pipeline, updates for ALCO, Exco reports, MPR)., • Assist RMs with customers transactions such as client’s exposure, outstanding loans and transactions request, deposits etc., • Be the custodian of EM’s digital filing system., • Any other miscellaneous tasks that may arise in the course of the job., • Comply with the FCA/PRA’s Individual Conduct Rules, as outlined below. Skills/Knowledge Required: • Minimum of five years’ work experience in either Banking, Financial Institution or Consulting., • Good organisational and interpersonal skills., • Excellent financial statements analysis skills, • Strong numerate skills, • Excellent communication (written and verbal)., • Be self-motivated/ work with minimal supervision., • A strong commitment to living the Bank’s values., • Strong Microsoft office user (Word, Excel, Power Point, Outlook)., • A second language is desirable, but not compulsory., • A candidate who is a chartered Accountant or studying towards a relevant professional skill is desirable., • Strong KYC/KYB experience., • Some experience in writing credit applications, preparing reports, etc., • Very good knowledge of trade finance transactions and products. This is a permanent position, paying up to £70,000 based on experience.

We’re looking for an Artist & Client Support Representative to join us at theprintspace. theprintspace, World Leaders in Art & Social Commerce At theprintspace, we’re not just the world leaders in fine art and photographic printing—we’re rewriting the rules of art commerce. For 18 years, we’ve transformed the art industry with a fearless blend of art, data, and technology. With a commitment to excellence and customer satisfaction, we’re hiring passionate art and photographic enthusiasts to join our best-in-class customer service team. Working from our state of the art studio in Shoreditch, the heart of London’s thriving creative community, your role will involve day-to-day interactions with globally recognised artists and photographers, providing print production advice for their exhibition, portfolio and art sales projects. You would be part of an organisation that stands alone as a leading platform for art and photographic printing, celebrated for its commitment to quality, innovation, and the fostering of connections with clients. As well as our Shoreditch studio, we have production facilities in Dusseldorf, and Brooklyn. Joining theprintspace as an Artist & Client Support Representative is a fantastic route into the industry. You’ll have the opportunity to build relationships with key industry figures, and develop direct skills which could take you onto roles in a production, marketing and operations capacity be that at theprintspace or in the wider creative industry. The role This role is ideal for someone early in their career who genuinely enjoys working with people, brings positive energy into a space, and takes pride in delivering great service. You don’t need years of experience, we can teach the technical side. What matters most is that you care, communicate confidently, and want to grow. You’ll be the first point of contact for artists and photographers working on exhibitions, portfolios, and print sales projects. Day to day, you’ll provide thoughtful, boutique-style support helping clients make the right decisions, solving problems when they arise, and contributing ideas to improve how we work. Your daily responsibilities • Manage client requests via in-person interactions, phone, and instant chat, • Provide confident, friendly, and informed advice on print products and presentation options, • Take a solutions-first approach, offering alternatives and recommendations where appropriate, • Manage and resolve customer concerns, escalating when necessary, • Build strong, long-term client relationships through open, honest, and engaging communication, • Spot recurring issues, inefficiencies, or friction points, and proactively suggest improvements, • Help refine customer service processes by feeding back ideas, insights, and solutions to management, • Contribute to a culture where great ideas can come from anywhere What we’re looking for • A genuine people-person with confidence and enthusiasm, • Experience in a customer-facing role (retail, hospitality, gallery, studio, or similar), • An interest in art, photography, digital image-making, or print production, • Some experience with Photoshop and Adobe software, or a strong desire to learn, • Early-career candidates who are motivated to develop their skills and build a long-term career, • Someone who cares about both people and processes What we’ll offer you • A competitive salary, • A welcoming, ambitious team with a shared commitment to excellence, • Comprehensive training from industry-leading experts, • Clear opportunities for career progression as the company grows, • Skills and experience that form the foundation of a successful career in the creative industry

Director of Professional Services Salary: £90,000 - £100,000 Per Annum Location: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer satisfaction as well as the financial performance of Professional Services, including revenue recognition and forecasting against targets. Main Duties and Key Responsibilities Professional Services Leadership • Own the Professional Services function responsible for delivering implementation, migration and transformation projects., • Take full responsibility for delivery quality, timelines and commercial performance across all projects., • Work with Sales and Pre-Sales on solution design, project scoping and effort estimation so projects are set up properly from the start., • Ensure projects transition successfully into managed services and long term support., • Act as the senior escalation point for Professional Services., • Produce monthly board reports covering delivery performance, financial performance and resource planning. PMO and Project Governance • Establish and lead the Project Management Office, bringing structure, governance and consistency to project delivery., • Define and maintain project standards, governance, and reporting across all customer and internal projects., • Provide oversight to project managers, ensuring risks, timelines and budgets are properly managed and visible., • Ensure projects support wider business objectives and customer outcomes. Forecasting, Resource Planning, and Capacity • Own forecasting across Professional Services including revenue, delivery demand and resource requirements., • Work with Sales, Finance and Service Delivery to plan for project demand and delivery capacity., • Manage utilisation and workload across engineering and project teams., • Identify capacity gaps and put plans in place to address them through hiring, training or contractors., • Maintain clear visibility of demand versus delivery capacity to keep workloads balanced and delivery on track. Financial and Commercial Management • Own the financial performance of Professional Services., • Ensure projects are scoped, priced and delivered in a commercially sound way., • Monitor project profitability, margins and cost control., • Support the development of Professional Services pricing and commercial models. Customer and Stakeholder Management • Act as a senior escalation point for key customers and strategic projects., • Build strong relationships with customers during major delivery programmes., • Provide clear executive-level updates on project progress, risks, and outcomes., • Work closely with internal teams including Sales, Engineering, Service Delivery, Finance and Operations. Delivery Improvement and Performance • Improve delivery processes so projects are more predictable, efficient and profitable., • Introduce tools and reporting that improve visibility across projects, resources and financial performance., • Track and report on key delivery metrics including timelines, profitability and customer satisfaction., • Run post-project reviews and ensure lessons learned are implemented. Team Leadership • Lead and develop the Heads of Project Management and Professional Services Team Leads., • Set clear objectives and performance measures across the team., • Build a culture of ownership, accountability and high standards., • Support development and progression across the Professional Services organisation. Skills and Experience Required • Minimum of 5+ years of management experience, • Significant experience in IT services, managed services, or technology consulting environments, • Proven experience managing project delivery teams and project managers, • Strong understanding of project management frameworks and PMO governance, • Experience delivering complex technology or digital transformation projects, • Expertise in capacity planning, delivery forecasting and resource management, • Strong financial and commercial acumen related to project delivery, • Excellent leadership, communication, and stakeholder management skills Preferred • Project management certification (PMP, PRINCE2, Agile, or equivalent), • Experience managing project portfolios in managed services environments, • Familiarity with IT Service Management frameworks such as ITIL, • Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows.

Dynamics 365 Contact Center & Customer Service Technical Architect Help Shape Modern Contact Centre Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‑growing Microsoft transformation teams in the UK. We work with organisations to modernise customer operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, Azure, and Copilot‑first AI capabilities. Our work spans modern contact centres, omnichannel service, intelligent agent and supervisor experiences, and integration with complex enterprise landscapes. We value clarity, pragmatism and strong engineering discipline, and we focus on delivering solutions that genuinely work in production. The Role As a Technical Architect specialising in Dynamics 365 Contact Center and Customer Service, you will play a hands‑on delivery leadership role, shaping and implementing the technical foundations of modern CCaaS and service solutions. You will translate business and functional requirements into clear, scalable and supportable technical designs, with particular focus on voice and digital channels, unified routing, Dataverse, integrations, and AI‑enabled service experiences. This is a delivery‑first role. You will stay close to the technology, guide development teams day‑to‑day, resolve complex technical issues, and ensure solutions are built in line with Microsoft best practice and KPMG engineering standards. You will also contribute technical insight during early shaping, proposals and solution options discussions. Key Responsibilities Technical Architecture & Design • Define end‑to‑end technical designs for Dynamics 365 Contact Center and Customer Service, including voice, digital channels, omnichannel routing, Dataverse, Power Platform and Azure/teams telephony components., • Own low‑level and high‑level technical design artefacts, ensuring designs are pragmatic, secure, performant and supportable., • Shape and support the implementation of voice, chat, email, messaging and social channels, including routing rules, queues, agent experiences and supervisor capabilities., • Guide technical decisions around telephony, Azure Communication Services, integrations with third‑party CRM platforms, and migration from legacy contact centre solutions., • Provide day‑to‑day technical direction to developers across onshore, nearshore and offshore teams., • Review code, troubleshoot complex issues and ensure implementation aligns to the agreed architecture., • Design and govern integrations using APIs, Azure Integration Services, Logic Apps, Azure Functions and event‑driven patterns., • Shape data migration and coexistence approaches, including mapping, validation and cutover strategies., • Promote modern engineering practices including Azure DevOps, Git‑based source control, automated build and deployment, and environment governance., • Support the use of Copilot for Service, Copilot Studio and conversational AI, helping teams and clients understand where AI adds genuine value in service journeys., • Champion technical quality, security, performance and resilience., • Identify technical risks early and work with delivery leadership to mitigate them., • Contribute technical insight to proposals, solution options, estimates and demos related to Dynamics 365 Contact Center and Customer Service., • Support early architecture conversations and help shape credible delivery approaches. What You’ll Bring We do not expect every candidate to cover every area. What matters most is strong technical judgement, hands‑on Dynamics 365 experience, and the ability to guide teams calmly and clearly. Essential • Strong hands‑on experience delivering Dynamics 365 Customer Service and/or Contact Center solutions in a technical role., • Experience with Dataverse, Power Platform (Power Automate, Power Apps) and extending Dynamics using plugins and JavaScript., • Solid engineering background with C#, .NET, REST APIs and Azure‑based integration patterns., • Experience designing and supporting integrations, data migration and environment strategies., • Comfortable reviewing code, supporting quality, and troubleshooting complex delivery issues., • Experience working with DevOps, Git, automated deployment and ALM., • Ability to translate complex requirements into clear, maintainable technical designs., • Confident engaging with clients and working as part of a multi‑disciplinary delivery team., • Familiarity with Azure Communication Services and Teams telephony integration patterns., • Experience with Power Platform Component Framework (PCF)., • Awareness of new Dynamics 365 releases and contact centre roadmap., • Additional certifications across Power Platform, Azure or service management. Why Join KPMG’s Microsoft Business Solutions Team? • Work on modern contact centre programmes: Design and deliver solutions that genuinely improve customer and agent experiences., • Be part of a strong technical community: Work alongside architects and engineers who share patterns, challenge thinking and support each other., • Stay close to the technology: This is a hands‑on role where good engineering and delivery quality are valued., • Develop technical leadership: Grow your impact through coaching, design ownership and technical assurance., • Strong Microsoft partnership: Early access to new capability and close collaboration with Microsoft product teams.

About To My Ships To My Ships is a London-based personal care brand grounded in the belief that the everyday can be elevated through restraint, intelligence, and care. Our range spans deodorant, body cleansers, and fine fragrance, each formulated with high-quality, responsibly sourced ingredients and designed within a refillable system. Since launching in September 2024, we have built a considered presence across digital or online and wholesale channels. As we enter our next phase of growth, the integrity and resilience of our supply chain and operations will be critical to how we scale. We are building the foundations for long-term, disciplined growth, and are seeking someone to lead this work with clarity and ownership. The Role This is a pivotal, end-to-end role responsible for how our products are made, moved, and delivered. As Supply Chain & Operations Lead, you will own the systems, partners, and processes that underpin the business, ensuring they are robust today and scalable for tomorrow. You will work closely with the founders, product development, and commercial teams to align supply with demand, support launches, and maintain a consistent, high-quality customer and partner experience. There is no rigid playbook. You will define and build the function, making considered decisions that balance quality, cost, speed, and brand integrity. Key Responsibilities Production & Supplier Management • Build and manage relationships with suppliers and manufacturers across the UK and EU, • Source and evaluate new suppliers, supporting the development of a resilient and flexible supply network, • Lead production planning and scheduling to meet demand and support on-time product launches, • Drive quality and compliance standards with partners, ensuring products meet all regulatory and brand requirements Logistics & Fulfilment • Coordinate and manage wholesale order fulfilment, ensuring timely and accurate delivery to partners, • Oversee warehouse operations and third-party logistics partners to maintain service levels and accuracy, • Design and evolve the logistics and warehousing network as the business scales, • Identify and resolve bottlenecks across the logistics chain, particularly as we expand into new markets Inventory & Demand Planning • Develop and maintain inventory management processes to ensure optimal stock levels, minimising waste and stockouts, • Build and refine demand forecasting in collaboration with commercial teams to inform purchasing and production decisions, • Track and report on key supply chain metrics, translating insight into clear operational actions Operations & Process Development • Design and implement scalable processes and systems that support growth across all channels, • Evaluate and introduce tools, systems, and partners that improve operational efficiency and visibility, • Identify cost efficiencies while maintaining quality, service, and brand standards, • Support customer service operations in the near term, ensuring a seamless end-to-end experience Who You Are • 3 to 5 years’ experience in supply chain, operations, or a closely related field, • Comfortable owning the full supply chain, from production through to fulfilment and inventory management, • Experience within consumer goods, personal care, beauty, or luxury is advantageous, • Commercially aware, with an understanding of how operational decisions impact growth and performance, • Highly detail-oriented and numerate, with a preference for using data to inform decisions, • A proactive problem-solver who takes ownership and follows through, • Comfortable working in a fast-moving, evolving environment with a high degree of autonomy, • Clear and confident communicator, able to manage both supplier relationships and internal stakeholders, • Aligned with the values and ambition of To My Ships A Note on the Role This is an opportunity to build the operational backbone of a growing brand. You will have visibility across the business and ownership of a function that is central to how we scale. The role offers both responsibility and room to shape. For the right person, it is a chance to define how a modern, considered brand operates and functions with excellence and efficiency. What We Offer • Ownership and autonomy from the outset, with direct access to, and daily collaboration with the founding team, • The opportunity to build and lead the supply chain function end-to-end, • A collaborative and ambitious team environment, • Competitive remuneration, commensurate with experience, • A role that grows as the business scales How to Apply Please send your CV along with a short note outlining why this role appeals to you. We review every application personally and look forward to hearing from individuals who are excited by the opportunity to build with us. To My Ships is committed to fostering an inclusive and respectful workplace. We welcome applications from individuals of all backgrounds and experiences.

Position Title: Events Delegate Executive Market Group: Northstar Travel Media Reports To: Hosted Buyer Operations Manager Works with: NTG UK Editorial & Sales teams, Marketing & Client Services Office Location: London / Home CONTEXT Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology. The company’s portfolio includes media brands, digital media, face-to-face exhibitions conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions. PURPOSE OF ROLE You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer / delegate programmes across all events. KEY RESPONSIBILITIES Hosted programme coordination – customer service • Work closely with the Hosted Buyer Operations Manager to implement and ensure the smooth running of event hosted attendee programmes for all brands- The Meetings show, TEAMS, Business Travel News., • Regular communication with hosted buyers on the telephone and via e-mail., • Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up., • Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager., • Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked. Thorough checking of the returned bookings to ensure all booked correctly and most cost effectively. Providing hosted buyers with all their individual transfer arrangements including coach transfers., • Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge., • Day-to-day management of a fixed-term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary., • Ownership and management of hosted buyer’s diary systems as directed. Update all the information to ensure that it accurately reflects the programme for the year. Work with the diary provider to ensure that all information on exhibitors and the conference programme is pulled through correctly and liaise with internal teams to ensure this., • Daily management of the diary system to ensure that the hosted buyers can use it effectively and to fulfill their minimum appointment requirement. Telesales and Telemarketing • Create and run reports for the Telesales team to enable the team to chase appointments, providing stats and information that will assist them in completing this task. Data Management, acquisition, and retention • Receive and input information into the computerized databases., • Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats., • Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers. OTHER RESPONSIBILITIES • Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events, • Determining and keeping an accurate record of the event spend. Assisting the Head of Hosted Buyer Operations with forecasting costs, • Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site, • Conducting pre-and post-event evaluations with team members, reporting on the outcomes, • Mentor and train temporary hosted buyer coordinator, • Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences BEHAVIORS AND SKILLS • Experience in the operational delivery of hosted buyer/delegate programmes, • Experience/exposure in the operational delivery of events and/or exhibitions, • Fluent English communication, both verbal and written, • Attention to detail in all areas, • Computer Literacy – with advanced knowledge of Microsoft Office, • Ability to work under pressure for long periods of time, • Ability to manage multi-projects simultaneously, • Ability to work as part of a team, • Service awareness – Good telephone manner and customer service skills Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Driven Marketing Leader for a Fast-Growing Japanese QSR Brand YouMeSushi is one of the UK’s fastest-growing quick service restaurant (QSR) sushi brands, with over 30 locations across London and ambitious plans to triple our estate over the next three years. We are on a mission to become a true household name, and marketing is at the heart of that journey. We are looking for a hands-on, growth-driven Senior Marketing Manager to lead our strategy across digital, local store marketing, and national campaigns. This is a high-impact role for someone who combines creativity with performance, and strategy with execution, and thrives in a fast-moving, constantly evolving environment. The Role You will own and drive the full marketing function, from brand building to performance marketing, working closely with leadership and alongside an in-house designer. You will be someone who is: • Hands-on and execution-focused, • Digital-first and performance-driven, • Highly creative and commercially sharp, • An excellent communicator and natural leader, • Competitive, ambitious, and growth-oriented Key Responsibilities 1. Brand and Growth Strategy • Develop and lead a national marketing strategy to drive brand awareness, customer acquisition, and store expansion, • Build YouMeSushi into a recognised household name across London and beyond, • Plan and execute integrated campaigns across digital, in-store, and packaging 2. Digital and Performance Marketing • Own and optimise paid media channels (Google, Meta, TikTok) to drive online orders and app usage, • Manage website performance, SEO/SEM, CRM, and loyalty initiatives, • Track and improve key metrics including acquisition, retention, lifetime value, and ROI 3. Local Store Marketing (LSM) • Develop scalable marketing toolkits for store-level execution, • Support store teams in driving local awareness, footfall, and delivery sales, • Ensure consistent and high-quality brand presence across all locations 4. Social and Content • Lead social media strategy and content across platforms, • Deliver campaigns that build brand affinity and cultural relevance, • Define and evolve YouMeSushi’s tone of voice 5. Franchise and Field Marketing • Act as the key marketing partner to store operators, • Visit locations, build relationships, and ensure campaigns are effectively executed, • Balance local flexibility with overall brand consistency 6. Leadership and Team Development • Manage an in-house designer and lead day-to-day marketing execution, • Build and scale the marketing function over time, • Work cross-functionally with Operations, Product, and Tech, • Report directly to the CEO and collaborate with senior leadership About You • Proven experience in QSR, food delivery, or multi-site retail marketing, • Strong expertise in digital and performance marketing, • Experience running multi-channel campaigns and scaling brands, • Comfortable balancing strategic thinking with hands-on execution, • Entrepreneurial, energetic, and results-driven Location Golders Green, London (on-site) Nearest station: Golders Green Salary and Benefits Salary: £45,000 – £50,000 per year (depending on experience) Staff discount across YouMeSushi stores Applications will be reviewed on a rolling basis. Start date: 10 June Candidates must have the legal right to work in the UK

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‑growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‑enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‑to‑end customer journeys. We value clarity, empathy for users, and functional designs that are grounded in real operational needs. The Role As a Functional Architect specialising in Dynamics 365 Contact Center and Customer Service, you will be responsible for owning the functional design of modern contact centre and service solutions. You will work closely with clients, product owners and delivery teams to understand service operations, customer journeys and business outcomes, and translate them into clear, implementable functional designs using standard Dynamics 365 capabilities wherever possible. This is a hands‑on delivery role. You will lead functional workshops, shape solution configuration, guide functional consultants, and support delivery through build, test and go‑live. You will partner closely with Technical Architects to ensure functional designs are feasible, scalable and aligned to the overall solution architecture. Key Responsibilities Functional Solution Design • Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes., • Translate business requirements into clear functional designs, user stories and configuration approaches., • Design end‑to‑end service journeys across voice, chat, email, messaging and social channels., • Define queue models, skills, routing rules and work distribution, aligned to operational goals., • Lead functional workshops with service leaders, operations teams and frontline users., • Act as a trusted functional advisor, helping clients understand product capabilities, constraints and trade‑offs., • Guide and review configuration across Customer Service Hub, Contact Center capabilities and Power Platform., • Support functional testing, UAT preparation and defect triage., • Design with adoption in mind, considering usability, role clarity and operational readiness., • Ensure functional designs support reporting, quality management and continuous improvement., • Work closely with Technical Architects to align functional requirements with technical design., • Highlight non‑functional considerations early, including performance, scalability and security., • Contribute to proposals, demos and early solution shaping for contact centre and service transformations., • Support estimations and scope definition by clearly articulating functional complexity and dependencies. What You’ll Bring We do not expect every candidate to cover every area. What matters most is strong functional design capability, contact centre understanding, and confidence working with clients and delivery teams. Essential • Strong experience delivering Dynamics 365 Customer Service and/or Contact Center solutions in a functional role., • Solid understanding of service operations and contact centre processes, including case management and interaction handling., • Experience designing omnichannel journeys, queues, routing and agent experiences., • Comfortable leading workshops, documenting requirements and producing functional designs., • Experience supporting configuration, testing and go‑live activities., • Ability to work collaboratively with Technical Architects and development teams., • Confident communicator with clients and internal stakeholders., • Experience with other CCaaS platforms like AWS, Gensys etc., • Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective., • Experience with D365 Customer Insights, knowledge management or workforce management concepts., • Familiarity with Power Platform capabilities used to extend service experiences., • Awareness of new Dynamics 365 releases and roadmap. Why Join KPMG’s Microsoft Business Solutions Team? • Design real‑world service experiences: Work on programmes that directly impact customers, agents and service leaders., • Strong delivery focus: Be part of teams that care about adoption, usability and operational success., • Collaborative architecture model: Work closely with technical specialists while owning functional outcomes., • Opportunities to grow: Develop deeper product expertise or progress towards Solution or Lead Architect roles., • Microsoft partnership: Access early insight into new service and contact centre capabilities., • A culture of clarity and pragmatism: We value thoughtful design, open discussion and sustainable solutions. If this sounds like the kind of role you want to do, we’d genuinely love to speak with you.

Who we are: We are This is Beyond; a fast-moving, fast-thinking, vibrant B2B events company. We have grown from an ambitious start-up to a global leader in creating innovative and ground-breaking marketplaces and thought-leadership events. Our events reshape industries into inspired communities one immersive experience at a time. The role: The Associate Event Director (AED) leads the strategic planning, execution, and management of one of our luxury travel events. With responsibility for ensuring commercial success and exceptional delivery, the AED will act as the ‘Managing Directorʼ for their assigned event, driving operational excellence, team leadership, and client satisfaction. They will support the management of P&L and budget, collaborating closely with senior leadership to ensure commercial success. For this role specifically, the Associate Event Director will lead the strategic repositioning of Further East, evolving the brandʼs market identity and competitive positioning to drive show growth and customer retention. Therefore a strong background in brand strategy and marketing is preferred - with the ability to translate brand vision into commercial results. Key success criteria: ● Outstanding Event Delivery: Deliver a strategic business plan, coordinate, and execute events to the highest standards, ensuring seamless logistics and exceptional experiences. ● Commercial Success: Achieve revenue, profitability, and audience growth targets, with effective budget and P&L management/support where applicable. ● Client & Stakeholder Satisfaction: Build strong relationships, provide excellent service, and maintain high client retention and satisfaction. ● Team Leadership & Development: Inspire and support teams to excel, fostering collaboration, innovation, and professional growth. ● Innovation & Continuous Improvement: Develop creative event concepts, identify new revenue opportunities, and refine processes to enhance future events. ● Brand evolution: Lead the strategic repositioning of the event brand, establishing clear market differentiation and a compelling value proposition that resonates with target exhibitors and buyers. Requirements: ● At least 9 years of experience as an Event Manager or in Senior Sales/Marketing roles, specifically within events, with a preference for experience in luxury travel/ hospitality or high-end markets. ● Proven track record of planning and delivering large-scale, complex events catering to high-profile clients. ● Demonstrated success in leading or supporting sales teams and developing strategies to meet or exceed revenue targets. ● Experience in brand management, repositioning or marketing strategy preferred - ideally within luxury, travel or experiential sectors. ● Track record of translating brand strategy into commercial results, including brand development and customer acquisition. ● Comfortable leading creative and marketing teams to deliver a cohesive brand narrative across multiple touchpoints. ● Financial expertise, including experience in budget preparation, cost control, and financial reporting. ● Experience in evaluating and responding to market trends, client feedback, and event performance data to refine future strategies. ● Strong organisational skills with the ability to manage multiple priorities and projects simultaneously. ● Proficiency in developing and managing detailed event schedules, budgets, and timelines. ● Proven ability to design innovative event concepts and solutions while maintaining high attention to detail. ● Focused on achieving strategic goals, overcoming challenges, and delivering quality under pressure and tight deadlines. ● Excellent communication skills, both written and verbal, with the ability to present ideas clearly and persuasively to various stakeholders. ● Exceptional interpersonal skills with a demonstrated ability to build and maintain strong relationships across internal teams, clients, and external vendors. ● A team-oriented approach with the ability to provide leadership, mentorship, and support to colleagues. ● Flexible and adaptable with a willingness to travel extensively, including international travel, as required. ● Perform additional ad hoc duties as required to support business operations and team objectives. What youʼll do: Event Planning and Coordination ● Develop and implement comprehensive event plans, including detailed timelines, floor plans, and logistical workflows. ● Coordinate effectively with internal teams and external vendors to manage logistics, ensuring seamless execution. ● Oversee on-site event execution to guarantee smooth operations and efficient handling of any challenges. Budget and Resource Management ● Hold full budget and some P&L responsibility for their assigned event. ● Collaborate on the creation and oversight of event budgets, ensuring resources are allocated effectively. ● Monitor and track expenditures, providing accurate financial updates to senior leadership. ● Identify cost-saving opportunities and implement them without compromising on the eventʼs quality or luxury. Quality Assurance and Continuous Improvement ● Ensure all events maintain and reflect This is Beyondʼs high standards of quality and exclusivity. ● Collect and analyse event feedback from attendees, clients, and stakeholders to identify areas for improvement. ● Contribute to the refinement and evolution of event processes to align with company standards and foster excellence. ● Models effective resource management while serving as a subject matter expert, and ensuring that technologies and methodologies align with broader operational goals. Client and Stakeholder Management ● Accountable for achieving revenue, profitability, and audience targets for their assigned events. Whether directly owning P&L or working alongside senior leadership, they will drive commercial performance and ensure the event exceeds expectations. ● Build and nurture long-lasting relationships with key stakeholders, including suppliers, exhibitors, buyers, sponsors, and media. ● Manage client expectations by providing exceptional service and ensuring their satisfaction throughout the event cycle. ● Represent This is Beyond at client meetings and industry events, promoting the brandʼs vision and offerings. Marketing and Promotion ● Collaborate closely with the marketing team to design and execute impactful event marketing strategies. ● Ensure the consistent and compelling promotion of events across various digital and traditional channels. ● Provide creative input for the ideation and development of marketing materials and event specific content. ● Models a results driven culture by inspiring teams to deliver exceptional outcomes, ensuring objectives are met through strong leadership, problem-solving, and skill development. Team Leadership and Support ● Support and collaborate with a team to deliver their assigned event, ensuring the effective execution of event plans and supporting senior leaders in overseeing larger event teams. ● Mentor and guide team members at all levels, fostering their growth and professional development. ● Support the Sales and Marketing teams in their leadership journeys, ensuring they evolve as effective managers. ● Promote a collaborative, innovative, and positive team environment that encourages creative problem-solving. ● Act as the primary point of contact for the event team in the absence of senior leadership. ● Serve as a cultural ambassador, exemplifying integrity, professionalism, and positive behavior in all interactions. Innovation ● Drive the development of unique and innovative event propositions to maintain market leadership. ● Proactively identify and explore new revenue opportunities through creative event enhancements. ● Models strategic leadership, guiding teams to reach their full potential, while fostering a collaborative culture and driving accountability and high standards of performance. Event / Team Specific ● Lead Further Eastʼs brand repositioning and evolution of its current format. ● Work closely with Senior Marketing Manager and Portfolio Director to redefine the eventʼs identity and competitive positioning within the luxury travel market. ● Drive delegate retention through clearer brand articulation and improved delegate quality perception. Our Values: ● Curiosity - Always ask why. Open your mind to new perspectives and possibilities, and never settle. ● Integrity - Be driven by good, not greed. You control your decisions, so make your actions count. ● Teamwork - Empower others and leave your ego at the door. Good relationships are a competition of generosity. To apply, please send your CV to this email address: Benefits: Enjoy a range of benefits, including: Pension Scheme, Hybrid working arrangement, Health Cash Plan/BUPA coverage, Ongoing Learning & Development opportunities, Bonus Earning Potential, Social Events & Travel Opportunities Position Type: Permanent, with a 4-day working week. Our hybrid model includes 3 days in the office (located in Shepherd's Bush), 1 day working from home, and every Friday as a non-working day as standard. Diversity & Inclusion: At This is Beyond, we're dedicated to fostering an inclusive workplace where diversity is celebrated. We prohibit discrimination and harassment based on factors such as race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Student Recruitment Consultant Institution: Green & Orange Ltd Location: London/Romford (on-site) Salary: Competitive Contract Type: Permanent Hours: Full-Time / Part-Time Start Date: Immediate Role Overview Green & Orange Ltd is seeking an experienced and motivated Student Recruitment Consultant to join our team. You will be the first point of contact for prospective students, engaging with them to understand their aspirations and guiding them toward suitable college and university pathways. You will support students throughout the recruitment journey—from initial inquiry to successful enrolment—ensuring a seamless, supportive, and professional experience. Key Responsibilities • Lead Engagement: Contact and follow up with prospective students via phone, email, and other communication channels., • Consultation: Assess students’ goals, career ambitions, and circumstances to provide tailored educational advice., • Application Support: Guide students through application procedures, document collection, and funding/finance options., • Pipeline Management: Maintain consistent follow-up with leads, ensuring progress through each stage of recruitment., • Relationship Building: Develop trust with students through empathetic, solution-focused engagement., • Database Management: Accurately record and update student interactions and progress within CRM systems., • Collaboration: Work with admissions, marketing, and mentoring teams to ensure a smooth student experience., • Reporting: Track recruitment activity, conversion metrics, and student feedback to inform continuous improvement. Skills & Competencies • Excellent verbal and written communication skills, with confidence engaging students over the phone., • Strong interpersonal skills and a consultative, supportive approach., • Proven ability to meet or exceed recruitment or sales targets., • Exceptional organisational and time-management skills., • Proficient in CRM systems, MS Office, and digital communication tools., • Resilient, proactive, self-motivated, and able to work effectively in a team., • Additional language skills such as Romanian, Ukrainian, or Slovakian are highly desirable. Qualifications & Experience • Minimum 2 years’ experience in student recruitment, education consultancy, sales, or phone-based customer service., • Bachelor’s degree or equivalent professional experience., • Knowledge of the UK higher education system and funding options is desirable., • Experience working with adult or mature learners is an advantage. Performance Indicators (KPIs) • Number of qualified student consultations completed., • Conversion rate from lead → applicant → enrolled student., • Timeliness and accuracy of CRM updates and follow-ups., • Student satisfaction and feedback scores. Salary & Benefits • Competitive salary (based on experience), • Performance-based incentives/bonuses, • Professional development and training opportunities, • Supportive, collaborative team environment, • Probation period: 1–3 Months (successful completion required for full employment) Why Join Green & Orange Ltd? At Green & Orange, we are passionate about empowering learners to achieve their educational and career goals. As a Student Recruitment Consultant, you will play a key role in transforming lives through education—helping students unlock new opportunities and realise their ambitions.

Job Description Title: E-commerce & Marketplace Intern MUST BE A PLACEMENT STUDENT Reports To: E-commerce Manager Start date: September Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Role Overview We are looking for a motivated and detail-oriented E-commerce Intern to join our UK team. This role is an excellent opportunity for a student or recent graduate passionate about the accessories and luxury goods industry who is eager to gain hands-on experience in digital commerce. You will work closely with our e-commerce team to support daily operations, ensure an excellent online customer experience, and contribute to business performance analysis. Key Responsibilities • Assist with the daily management and maintenance of the Longchamp e-commerce websites and marketplaces, • Support product launches online: upload product descriptions, imagery, and ensure accuracy of product information., • Monitor product performance, sales trends, and online KPIs, preparing reports and insights., • Assist in analyzing customer behavior and website traffic to identify opportunities for improvement., • Help ensure brand consistency and excellence across all digital touchpoints. Profile • Strong numerical and analytical skills, • Keen eye for detail and excellent proof-reading skills, • Team player able to build strong and efficient relationships, • Ability to work under pressure and meet tight deadlines, • Highly organised and detail-oriented, with a strong ability to manage multiple projects simultaneously with un-prompted follow-through, • Proficient in Microsoft Office Suite; Excel and PowerPoint, • Bachelor's degree required, • Previous digital experience required, • Experience using Salesforce Commerce Cloud desirable but not required. What We Offer • Hands-on experience in e-commerce at a leading luxury accessories brand., • Exposure to cross-functional teams and international projects., • Opportunity to develop both analytical and creative skills in a fast-paced environment. Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Our client is committed to helping young people explore their future career paths by combining digital innovation, useful resources, and insightful guidance. This work requires not just tools—but real understanding and collaboration. Their approach involves working closely with academic institutions, employers, and tech partners to create opportunities for students. Our goal isn’t just job matching—it’s about helping individuals unlock potential, gain clarity, and grow in confidence as they enter the world of work. They are looking for motivated individual to support the successful delivery of recruitment campaigns. You'll play a key role in providing high-quality service to clients and ensuring candidates feel supported and informed every step of the way. This role involves working with stakeholders across different parts of the business, helping manage application processes, assessments, and communications—creating a seamless and positive recruitment journey for all involved. Key Deliverables: Client Success • Help maintain a strong pipeline of applicants to meet the hiring needs of clients, ensuring diversity and quality throughout., • Run interactive sessions or training to assist hiring teams in understanding the assessment process and their involvement in candidate evaluation., • Keep application processes on track, ensuring prompt movement through the hiring funnel and meeting agreed turnaround times., • Build and maintain strong client relationships through professional, timely communication both online and face-to-face. Candidate Journey • Plan and manage assessment events, including interview scheduling, candidate communication, and logistics., • Communicate updates and outcomes to candidates, including constructive feedback where appropriate., • Keep records and recruitment status reports accurate and up to date., • Ensure candidates feel informed and supported, answering queries clearly and efficiently throughout the process. Team Collaboration • Maintain open communication with colleagues to ensure smooth coordination during campaigns., • Attend team check-ins and contribute ideas and updates., • Manage competing tasks with flexibility and strong time management, particularly during busy recruitment cycles. Personal Attributes • Confident and adaptable communicator, able to tailor messaging for different audiences, including hiring teams and applicants., • Strong organisational skills and a clear sense of priority management., • A collaborative team player who thrives under pressure and remains calm in busy periods., • Client-focused, with a professional and commercial mindset., • Resilient, with the ability to juggle multiple tasks without losing focus. Skills & Experience • Previous experience in a customer-facing role is essential; recruitment experience is a plus., • Familiarity with the early careers space, • A genuine interest in delivering top-tier support to candidates. If you would like to find out more - please click Apply Now and one of our team will let you know next steps!

Job Role: Style Advisor Reporting to: Store Manager Location: ME+EM Marylebone, London Contract type: Full Time, 37.5 Hours Per Week About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About The role: ME+EM are looking for full time Style Advisors to join our retail team in our Marylebone Store. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns. About you: • Experience working in a fast paced, high volume environment, • Have a genuine passion for fashion and providing outstanding customer service Your Responsibilities: • Provide the best experience through speed and accuracy., • Ensure you represent the brand at all times by following the company dress code., • Continually improve product knowledge and research products online., • Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online., • Promoting ‘one business’ mindset., • Be confident in building organic and long-lasting relationships with customers., • Carryout personal styling sessions with confidence., • Confident with styling, outfit building and recommendations., • Escalate customer complaints to the management team., • Awareness of opening and closing duties and support when necessary., • Be confident with till functions., • Process transactions, refunds and telephone orders confidentially., • Understanding the importance of data collection and ensuring GDPR is adhered to., • High level of telephone etiquette., • Maintaining store visual merchandising standards., • Replenishing stock and keeping the shop floor clean and tidy., • Assist with deliveries and stock recalls., • Being responsible for own H&S and ensuring H&S processes are followed in store. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday, • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Here at TheSqua.re we have a great opportunity for a Senior Supply Chain Manager to join our expanding team. Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s extremely high annual growth for several years in a row. We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way. From offices in London, New Delhi and virtual offices in Singapore and Dubai we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies. As you will be working very closely with the Head of Global Partner Relationship and office based is crucial that support is precise and accurate along with attention to detail. Key Tasks & Responsibilities: • Working closely with the Head of Global Supply Chain in managing regional supplier teams and ensuring KPI delivery, • Lead weekly and monthly performance reviews, including targets, KPIs, and action plans, • Monitor team productivity, supplier growth, and apartment catalogue expansion, • Identify training needs and support development of team members, • Ensure adherence to company SOPs, SLAs, and internal systems (e.g. EcoGrade, APS), • Oversee supplier onboarding, including partnership agreements and rate negotiations, • Collaborate with sales and reservations teams to optimise supplier performance and customer experience, • Maintain strong relationships with suppliers and internal stakeholders across regions, • Manage feedback loops between suppliers and operations teams, • Set and review bonus structures aligned with performance targets, • Support team growth through hiring, training, and supervision, • Represent the business in client presentations and industry networking events, • Promoting internal AI SaaS tools such as: EcoGrade.ai and aPerfectStay.ai Skills & Experience: • A minimum of 3 years’ experience working with serviced apartment or hotel supply chains within the hospitality sector, • Working knowledge of channel managers and GDS platforms, • Excellent organisational and administrative skills, with strong attention to detail, • Advanced proficiency in data software and AI tools, • Strong interpersonal, communication, and stakeholder management skills, • Confident working independently with minimal supervision, • Proven negotiation skills, including engagement at senior stakeholder level, • Collaborative team player with a proactive and solutions-driven mindset, • Highly organised, self-motivated, and effective in time management, • Strong customer service focus, with experience handling escalations professionally, • Ability to manage multiple priorities and perform effectively under pressure and to deadlines Company Benefits: • 20 days Holiday, Plus Bank Holidays. Increasing after length of service., • Birthday day off after 1 year of service, • Fridays Brunch or Lunch with evening drinks and nibbles., • Bonus scheme, • Performance bonus, • Company pension, • Health & wellbeing programme, • Supplier events, • Business travel within the UK and to Europe, • Quarterly office events and Christmas dinner

Crypto Operations/Client Service Analyst ClearToken Depository is seeking a Crypto Settlements Analyst reporting to the ClearToken Depository Head of Operations & IT. ClearToken Depository is building a settlement service for the digital markets, offering the benefits of traditional market structure concepts of centralised settlement for emerging digital asset. We aim to introduce standardised operational processes and procedures across the settlement processes. Our goal is to streamline settlement processing, removing the need to pre-fund and thereby increasing capital efficiency for our clients. The hiring firm will be ClearToken Services Ltd, from which ClearToken operating entities source shared services of the ClearToken group. Whilst the role will initially focus on the business of ClearToken Depository it is expected that the successful candidate will also perform a similar operational role for ClearToken CCP, as required. Role Description & Objectives ClearToken is seeking a detail-oriented and experienced Crypto Operations and Client Service Analyst to support daily post-trade settlement activities related to digital assets. This role is integral to ensuring accurate and timely processing of settlement instructions, reconciliation of positions and cash movements, and managing communication with Trade Sources and reporting feeds, Venues, Participants, Banks, and Custodians. The ideal candidate will bring strong operational expertise from the financial services sector, with a solid understanding of back-office systems, settlement workflows, and asset servicing—preferably including exposure to blockchain-based or tokenized asset infrastructure. The candidate should be energized by team building and problem solving in the service of clients and their team members. The role is in a rapidly growing company and will involve early responsibility in a close-knit, high performing team serving a dynamic, fast changing industry. The role will be responsible for: Settlement Operations Responsibilities • Execute and monitor daily settlement activities for digital assets, ensuring timely and accurate processing, • Interface directly with Participants, Custodians, and Banking partners to coordinate settlement instructions, resolve discrepancies, and confirm completion, • Perform daily reconciliations of positions and cash across internal ledgers, bank statements, and custodial records, • Investigate and resolve settlement fails, breaks, or exceptions, escalating where necessary, • Maintain accurate records of all settlement activity and support internal reporting requirements, • Perform daily transaction monitoring including generation of reports and investigation of alerts, • Collaborate with technology teams to enhance settlement processes, system functionality, and automation initiatives, • Support the development and documentation of standard operating procedures (SOPs) and operational controls, • Ensure compliance with relevant regulatory and risk management frameworks, • Contribute to new asset and product launches from a settlement and operational readiness perspective, • Liaising with other internal teams such as Legal & Compliance, Risk, Engineering and Product to help define and drive forward the company’s strategy Onboarding and Client Data Responsibilities • Capture and maintain all onboarding data and documentation for new clients, venues, banks and custodians, ensuring compliance with regulatory and internal requirements., • Proactively chase clients and counterparties for outstanding information, documentation, or responses, using structured follow-up processes., • Maintain detailed records of onboarding progress, outstanding items, and all client communications., • Collaborate with the Partner Engagement team to ensure a smooth and efficient onboarding experience for all clients., • Escalate unresolved onboarding issues to management and contribute to the development of onboarding best practices. ClearToken Depository is a dynamic environment and being able to work closely with colleagues from other disciplines to land key commercial and regulatory goals will be vital. Qualifications Essential: • 3+ years of experience in back-office operations or settlements within financial services (e.g. CME/LCH, Prime Broker, banking, broker-dealer, asset management, custodian), • Strong understanding of settlement lifecycle, including trade capture, matching, instruction generation, reconciliation, and fails management, • Strong customer-facing skills and experience of delivering quality customer service, • Familiarity with interfacing with third parties, including participants, counterparties, custodians, and banking institutions, • Proficiency in using back-office and reconciliation systems, • High attention to detail with strong analytical and problem-solving skills, • Experience with digital assets, blockchain-based settlement platforms, or tokenized securities, • Knowledge of DLT infrastructure, smart contracts, or crypto custody models, • Exposure to regulatory reporting and operational risk controls related to digital assets What We Offer: • Mentorship: Guidance from experienced professionals in the blockchain and fintech industry., • Career Growth: Opportunities for professional development and career advancement within the company., • Innovative Environment: Work in a collaborative, innovative, and supportive work culture., • Competitive Compensation: A competitive salary and benefits package., • Networking: Opportunities to network with industry leaders and attend exclusive events. We are an equal opportunities employer. We celebrate diversity and are committed to building an inclusive workplace where everyone feels valued and respected. We encourage applications from all backgrounds. ClearToken reserves the right to retain submitted CVs for a period of 12 months after receipt. To apply for this role, please apply via LinkedIN

JOB TITLE: Associate GROUP: Corporate & Venture Capital REPORTING TO: Heads of Department TERM: Permanent HOURS: Full-time, 9:30am – 5:30pm, Monday to Friday with one hour for lunch. A flexible approach to working hours is a must, overtime may be required at busy times. We currently operate a hybrid working policy. Our hybrid working policy is discretionary and may be subject to change. ABOUT SHERIDANS Sheridans is a leading London law firm whose lawyers combine the in-depth legal knowledge and breadth of expertise and experience required to give unparalleled advice to their clients. Since 1956, Sheridans has represented individuals and organisations across a wide variety of sectors, providing quality advice which is commercially focused and personally delivered. The Firm traditionally gravitated around music and the creative industries and following a long period of sustained organic growth, Sheridans is recognised as a market leading firm in media, entertainment and technology. Sheridans retains its sector focus by organising the firm around its specialist sectors of Interactive and digital media; film & TV; music; branding and talent; and sports, and combines this specialist commercial and industry knowledge and expertise with a full-service offering including corporate and venture capital, tax and incentives, employment and immigration, privacy and data, crypto and emerging technologies, real estate, family and dispute resolution groups to provide a truly bespoke service to its clients. ABOUT THE TEAM Sheridans corporate and venture capital team prides itself on technical excellence, coupled with commercial, practical advice, and a sound knowledge of client businesses and industries. It advises clients from start-up to exit, and all phases through the corporate life cycle and growth in between. The team represents a wide range of clients on corporate transactions and advisory matters and operates in a very dynamic and commercially focused environment given Sheridans strength representing entrepreneurs, talent and investors in media, entertainment and technology. The constant within the team is working with high-quality clients on interesting deals, but otherwise the nature of the work is very varied and means that at any one time the team is working on the other side of specialist media firms, as well as City firms and US / Global firms. The team currently comprises of 8 partners (including a corporate tax partner and an incentives tax partner), 2 senior associates, 4 associates and supported by 2 paralegals and 3 personal assistants; with many of the team joining Sheridans having developed their careers in a big law environment and looking for an alternative platform and culture to further build their practice and operate as commercially minded corporate lawyers. ABOUT THE OPPORTUNITY We are seeking a talented and highly motivated associate to join our well-regarded corporate & venture capital team at Sheridans. The successful individual will have received training at well-regarded firm and have up to 2 years post-qualification experience. The Team’s current most junior associate is approaching 4PQE and therefore we are looking for a right candidate to come in and ensure a good balance of experience within the team. An aptitude to develop strong technical and legal expertise is a prerequisite for the role, however, a key component to success in this role in an entrepreneurial outlook and interest in engaging with the firm’s specialist sectors and business development. There will also be opportunities to develop and implement your own business plan to grow your client base and practice area in line with the wider team’s objectives. RESPONSIBILITIES • Working directly with the partners and wider team to manage complex matters and transactions, • Assist and work closely with partners on investments, shareholder agreements and joint ventures, • Guide and advise clients on advisory and company law matters, such as corporate governance, raising investment, company share buybacks, reductions in capital, • Advise clients on the law and legal issues relating to their transaction, • Draft documents and contracts tailored to the client's individual needs and the relevant matter, • Correspond and negotiate with opposing solicitors to secure client’s agreed objectives, • Manage transactions including preparation of checklists and pro-actively driving transactions/matters forward, • Arrange and attend client meetings where necessary to progress the transaction and finalise documentation, • At all times applying high attention to detail and sufficient review of all documentation prior to signing and implementing The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the firm and the overall business needs. SKILLS, EXPERIENCE & QUALIFICATIONS The successful candidate will be able to demonstrate the following: Skills & experience • A junior lawyer having trained and worked within established practices, • Experience undertaking matters involving but not limited to: M&A transactions, private equity and/or venture capital work, investments, debt finance, shareholders agreements, corporate restructuring and governance, • Gaining experience and confidence in the project management of a transaction or corporate matters, • A methodical approach to work with a strong focus on accuracy, • Excellent written and verbal communication skills, with experience liaising with senior internal stakeholders, • Enthusiasm, resilience, and a professional approach, with an excellent customer service ethic, • Ability to liaise with, persuade and influence colleagues at all levels, • Ability to remain organised, prioritise and multi-task particularly when managing a large workload under pressure and to tight deadlines, • Ability to work confidentially, remaining discreet at all times, • The potential to lead and delegate responsibility, • Flexibility towards working out of regular hours at busy times Qualifications • A strong academic record, • Qualified as a Solicitor in England and Wales EQUAL OPPORTUNITIES Our aim is for all staff to feel welcomed at Sheridans and ultimately be their true self at work. We are proud to promote inclusion & diversity among clients, candidates, and staff as an equal opportunities employer. It is our policy to support people who hold Protected Characteristics (under the Equality Act 2010) both internally and externally through supporting practices based solely upon merit. Please note that we will not accept agency CV's or applications. Application process: For further information and to apply, please submit your CV on LinkedIn. Due to the volume of applications, we are unable to respond to direct enquiries. If you have not received a response within 1 week, unfortunately you have not been shortlisted. We look forward to receiving your application.

Aftercare Executive – German Speaking Location (3 days a week in the office) - Vauxhall A Bit About Us: Sons: Show Hair Loss Who’s Boss! Sons are a digital healthsubscription business focusingon the treatment of hair loss for men. The problem we are trying to solve is that two thirds of men don’t seek treatment for areas of mild conditions. What if we could motivatemen to be more proactive in tackling their problems?We want to bring men’s health and well-being into the 21st Century. Less stigma, clearer information, more convenience, better results. Sons is a team of physicians, pharmacists, scientists, technologists, business consultants and marketeers, who are buildinga company where men’s health and well-being is talked about and treated with open optimism. Via our telehealth online platform and cloud pharmacy, we help men make informed decisions about health issuesthey often don’t talk about - and deliver, clinically proven, safe and reasonably priced products to their doors. Our missionis to make each new generation of sons healthierand happier than the last. Our vision is to be a global brand that leads the conversation and change in treatments of men’s health. Having alreadytreated over 300,000men in the UK we are now setting our sights on European expansion. About the role: Sons is seeking an Aftercare Executive to join our fast-growing customerbase and team. We are searching for an outgoing, hardworking, all-around great communicator who cares passionately about the experience that our customers receive. You will be joininga driven and high performing team, engaging with our customerson a daily basis to resolve all operational and physical product queries. You will be the primary point of contact for all live customer interactions. As a key contributor, you’ll play an essential role in shaping our processes and developing effective solutions. You’ll be empowered to influence our customer journey, proactively finding innovative ways to make our customers’ lives easier, happier, and healthier. What we want you to do: • Deliver outstanding customer service with empathy and professionalism at all times, • Efficiently handle large volumes of incoming communications via Zendesk, including Email, Live Chat, Marketplaces, and Phone., • Ensure all queries are addressed within agreed SLA and KPI deadlines, • Prioritise urgent matters and resolve both operational and product-related queries promptly, • Utilise internal systems effectively to assist customers and troubleshoot issues competently, • Monitor ticket patterns, highlight anomalies, and share valuable customer insights, • Provide support to the Pharmacy team by managing patient-related enquiries, • Work closely with Operations, Medical, and Product teams to address escalations and intricate challenges, • Keep accurate records of customer interactions and contribute to service performance tracking, • Offer feedback to help shape business strategy and enhance customer success metrics, • Show initiative, escalate issues when necessary, and actively foster a positive team environment, • Demonstrate flexibility by completing tasks outside your usual remit when required, • Drive customer retention and reactivation through dedicated aftercare support, • Contribute to shaping our brand voice and creating joyful experiences for our customers, • Use initiative to ensure the best and fastest resolutions are offered to each customer A bit about you: Non negotiables • Fluent in German, • A passion for problem solving and finding resolutions independently, • 1 or 2 years experience in a customer/client facing role, • Reasonable numerical reasoning skills, • Exceptional communication skills, both spokenand written, • You can work autonomously to a very high standard, and also thrive as part of a team, • Eager to learn and improve, with a can-do attitude, • Able to use initiative and prioritise tasks, • Genuine, honest, reliable and adaptable Nice to have • Ability to work with excel would be preferrable but is not essential What we offer: • 26 days holiday (plus bank holidays throughout the year), • Salary Sacrifice Pension (includes both employer and employee contributions), • Flexible working environment (3 days a week in office), • Work form anywhere policy, • Flexy working hours policy, • Cycle/Bike to Work Scheme, • Private Medical Insurance via Vitality (at discounted rate), • Free access to Aviva Digicare services, • Free access to ‘M___, • Discounts to Sons products for you, your family and friends, • Regular team socials and yearly offsite

Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview About the Role Publicis Groupe’s UK head office is based at Television Centre, home to a number of our agencies and global teams. Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience. This is not your typical reception role. We’re looking for someone to take ownership of the 9th floor – a dynamic environment that hosts multiple global teams, including members of our EMEA Senior Management Committee. You’ll be the go-to person for everything on the floor, ensuring smooth day-to-day operations while delivering a first-class experience for colleagues and visitors from around the world. If you’re organised, proactive, and thrive in a people-focused role, this is a fantastic opportunity to make a real impact. What you'll be doing: You’ll take pride in delivering an exceptional experience and keeping everything running smoothly. Your responsibilities will include: • Creating a seamless visitor experience, from booking guests in to welcoming and hosting them on arrival, • Acting as the main front-of-house contact for both internal teams and external visitors, • Managing the day-to-day operations of the floor, including supplies, post, couriers, taxis, and lockers, • Coordinating with hospitality and facilities to ensure meetings are set up correctly, including catering requirements, • Supporting meeting room setup, including AV equipment and daily checks, • Communicating key updates across the floor and maintaining accurate distribution lists, • Supporting the organisation of events and team activities, • Welcoming new starters, giving tours, and helping them settle in from day one, • Working closely with other concierges and the wider PA community to support a “one team” culture Going the Extra Mile! In this role, you’ll also: • Provide ad hoc support to senior international executives visiting the office, • Build strong relationships with the PA community and assist with tasks such as bookings, printing, research, and logistics, • Become the trusted, familiar face on the floor – someone everyone can rely on, • Continuously look for ways to improve how the floor operates and enhance the overall experience Please note: This role requires on-site attendance Monday-Friday 08:30-16:30 What we're looking for: • A friendly, confident, and professional individual with excellent customer service skills, • Previous experience in a front-of-house, reception, or customer-facing role (office or hospitality preferred), • A collaborative team player with a positive, can-do attitude, • Proactive, reliable, and able to take ownership of tasks, • Strong organisational skills with excellent attention to detail, • Ability to multitask, stay calm under pressure, and work in a fast-paced environment, • Comfortable working both independently and as part of a wider team Additional Information Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including: 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Job Title: Product Manager Reporting to: Senior Product Manager Location: Paddington, London Who We Are The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights to leading US Brand Dave’s Hot Chicken. As a group, our purpose is to build better food businesses that sustain happy, healthy lives. We are in this together, and we’re committed to providing an engaging, honest, and inspiring working environment for you to grow and develop your career. At Azzurri, we believe that a diverse and inclusive team is essential to building great relationships and connections, and ultimately a better business. If you’re passionate, want to make a positive impact and share our values, we would love to hear from you! We’re looking for a Product Manager to help shape and deliver a next-generation digital platform for one of the UK’s leading restaurant groups. This is a brilliant opportunity to work on a greenfield, full-stack platform that powers customer and team experiences across well-loved brands. If you’re excited by building products at scale, solving real-world problems, and creating seamless dining experiences for millions, this role is for you. We believe our digital experience should be just as exceptional as everything else we serve. Our Vision We are building a flexible, scalable digital platform to power the future of dining across today’s channels and those yet to come. From Order and Pay at table to loyalty programmes like Zillionaires’ Club, we have already made strong progress. Customers value the convenience, control, and personalisation our products bring. But this is just the beginning. With an ambitious three-year roadmap, we are investing in creating industry-leading digital dining and loyalty experiences for both our customers and our teams. The Opportunity As Product Manager, you will play a key role in delivering this vision. You will work closely with engineering, design, and stakeholders to build, optimise, and scale our digital platform, ensuring it delivers measurable value to both customers and the business. This is a hands-on role where you will drive delivery across a modern product stack, shape the roadmap alongside the Senior Product Manager, and collaborate with UX to create intuitive, high-quality experiences. What You Will Be Doing • Own and prioritise the product backlog, • Lead sprint planning and agile ceremonies, • Drive delivery from concept through to launch, • Support and optimise live products using data and customer feedback, • Collaborate cross-functionally with engineering, design, and stakeholders, • Contribute to product strategy and roadmap development What You Will Bring We are looking for a well-rounded Product Manager who combines analytical thinking, strong communication, and a bias for action. You are naturally curious and enjoy solving complex problems, using data and insight to understand customer needs and identify opportunities to create value. You are comfortable operating in ambiguity and can bring clarity to complex situations, articulating ideas and decisions in a simple and compelling way. You build strong, trusted relationships across teams and with partners, enabling effective collaboration and delivery. You think commercially and understand how to balance customer needs with business outcomes, always focusing on delivering meaningful results rather than just outputs. At the same time, you are empathetic, able to understand the perspectives of customers, engineers, and stakeholders alike. You take ownership, use your initiative, and are motivated to get things done. You can zoom out to see the bigger picture and contribute to a clear product vision and strategy, while also being comfortable working closely with engineers and navigating technical discussions. We will be looking for you to show us that you share our Azzurri values - Do Better, Be Curious, Don’t Give up, Be Caring, and Be You. Find out more on What We Can Offer You: • Competitive salary, • Annual bonus (10%), • Employer pension contribution, • 25 days holiday plus bank holidays, • Income Protection & Life Assurance, • Access to WeCare wellbeing services and online GP for you and your family, • Cycle to Work scheme, • Interest free travel loan, • Eye care & flu vaccination vouchers, • 50% discount at ASK Italian, Coco di Mama, Dave’s Hot Chicken and Zizzi Where We Work Together: We have a great office designed by our own in-house creative team, located in Central London, just opposite the Edgware Road Circle line tube stop. As you might expect from a restaurant company, we have great, free espresso and some top-class baristas among our teams. A free Coco di Mama breakfast is provided every Tuesday and Thursday and free fruit is available all day every day. We regularly order in pizza, pasta and salads for lunch.

ABOUT US At AtlasEdge, our purpose is simple: Enabling data to bring us together. We provide the digital infrastructure that helps Europe’s most connected organisations innovate, collaborate and grow. AtlasEdge is a leading European data centre platform delivering large‑scale, high‑density, carrier‑neutral facilities for hyperscalers, network providers and enterprises. Formed in 2021 and backed by Liberty Global and DigitalBridge, we are building the next generation of scalable, strategically located data centre campuses across the continent. Our mission is to become Europe’s leading data centre provider by powering growth, delivering outstanding service and securing world‑class customers in the next wave of high‑potential markets. Our modern sites across key European hubs enable customers to design, deploy and scale their infrastructure with confidence, performance and proximity — today and for the future. Our culture is built on three values that shape how we work: • Work Hard – We move quickly, take ownership and deliver in a fast‑growing industry., • Be Kind – We support each other, collaborate openly and create an environment where people can challenge ideas constructively and grow., • Have Fun – We celebrate success, enjoy what we do and build strong relationships — because great teams achieve great things when they feel connected. AtlasEdge is scaling fast, powered by customer demand, backed by major investors and united by a culture that works hard, cares about people and enjoys the journey. JOB PURPOSE The purpose of this Manager level role is to support in the implementation of our Equipment Procurement Strategy including OFCI (‘Owner Furnished Contractor Installed’) for Long-Lead Equipment (LLE) under the direction of the VP Procurement, supporting our wider European construction program. We are a very ambitious, fast growing European Data Centre business and this growth will be enabled by the development of our existing Data Centres as well as new locations being acquired. We are looking for a procurement professional to support the management of all aspects of critical equipment procurement with a strong focus on building mutually beneficial partnerships with our OEM suppliers. We move quickly and are looking for an agile talented professional to help us to achieve our goals. KEY ACCOUNTABILITIES • Supports the implementation our Equipment Procurement Strategy (including OFCI)., • Contributes to the development and implementation category strategies for critical equipment including:, • Electrical (including Generators, Transformers, Sub-stations, MV/LV Switchgear, Busbar and UPS)., • Mechanical/Thermal (including Chillers, CRAH, CRAC, Fanwall, Dry Air Coolers and Air Handling Units)., • White Space (Busway/Tapoffs, Cold/Hot Aisle Containment, PDUs, Racks and Network Cabling)., • Continues to develop our panel of market leading OEM partners to support and enable European project delivery., • Supports the negotiation of robust European framework agreements to enable efficient and robust transactions., • Coordinates tender/procurement activity (including structured negotiation, evaluation and selection) in collaboration with multidisciplinary stakeholder groups to achieve Delivery-On-Time as a key metric for success., • Contributed to the adoption of a balanced scorecard approach with a strong focus on PUE improvement, energy usage reduction and sustainability., • Supports the preparation, negotiation and execution of contracts (SOWs) which compliment our PSL/Framework contracting strategy., • Support commercial optimisation of key packages (with a strong focus on ‘standardising’ equipment whilst satisfying localisation requirements)., • Works with GCs (General Contractors) to drive adoption of the OFCI strategy and LLE PSL (including contract novation where applicable)., • Optimises capital, cashflow and total cost of ownership (and prepares/manages reporting dashboards). KNOWLEDGE & EXPERIENCE PREFERRED EDUCATION/ QUALIFICATIONS: • Relevant undergrad degree or post grad qualification (i.e. in Procurement & Supply Chain, Construction Management or a related discipline)., • Demonstrable professional development relevant to the Construction and/or Data Centre industry (or similar critical environments). SKILLS & ABILITIES: • Equipment procurement experience in the Data Centre industry (or similar ‘critical’ environments)., • Has worked for companies with pan European or Global operations, and can demonstrate the ability to navigate geographic, legal, language and cultural complexity., • Demonstrable experience operating across client (i.e. Hyperscale or Global Co-location) or ‘GC’ environments., • Deep knowledge of Electrical, Mechanical/Thermal and White Space categories and associated suppliers and purchasing strategies., • Has operated an ‘Owner Furnished Contractor Installed’ (OFCI) procurement model for critical Long-Lead Equipment., • Comfortable taking a 'hands on' approach to achieve the task., • Proven ability to work efficiently in a fast-paced environment, enabling quick decision making., • Excellent people and communication skills. Can challenge, educate and influence stakeholders., • Self-motivator with strong attention to detail. AtlasEdge is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.

A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers. We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Role Overview: • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel., • Reporting to the Senior Regulatory & Quality Affairs Manager, you will support the continued development and maintenance of an effective Quality System and ensure that products comply with applicable regulatory and industry requirements across Europe., • You will coordinate product release activities, OOS investigations, deviations, complaints, and manufacturer-led investigations. You will ensure contract manufacturers adhere to Quality Agreements and manage the relationships with them, including all change control activities. Key Responsibilities: Ensure compliance of H&H standards, processes, and regulatory requirements: • Ensure conformity of pet food and food supplement products sold in the UK and EU, taking into account all relevant standards and regulations., • Write, implement, and update Standard Operating Procedures (SOPs)., • Coordinate product testing activities, including stability, microbiological testing, and palatability assessments., • Generate and review production specifications with high accuracy and attention to detail., • Manage specifications and out-of-specification (OOS) investigations., • Review and maintain Certificates of Analysis (COAs)., • Oversee product release processes., • Review and evaluate formulations to ensure regulatory compliance., • Review labelling, marketing materials, packaging, and digital documentation to ensure compliance., • Participate in relationships, meetings, and audits with Europe-wide contract manufacturers (CMs)., • Lead preparations for inspections and audits., • Follow up on CAPAs and deviations and initiate and implement change controls through the eQMS., • Review and investigate customer complaints., • Engage in cross-functional activities and global projects., • Provide quality expertise to internal stakeholders across Regulatory, Product Development, Operations, Sales, Customer Service, Digital, and Marketing teams., • Communicate potential risks clearly and proactively, proposing appropriate solutions or alternatives., • Continuously review processes and identify opportunities for improvement., • Support and promote brand-specific benchmark standards., • Collaborate with internal teams to manage safety-related reports (FSA, EFSA), internal data processing, and analysis., • Stay up to date with regulatory and quality requirements and changes., • Anticipate and implement legislative requirements as needed., • Manage various business-driven projects., • Continuously assess personal performance and discuss development through regular appraisals., • Contribute to a positive, proactive, and collaborative workplace culture. Desired Skills and Experience: To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: • A degree or equivalent in a science discipline., • Minimum 5 years of experience in pet food, feed or food sectors, within Manufacturing, QA, QC., • A solid working knowledge of Quality Systems, Risk Management and Compliance., • Knowledge of UK and EU regulatory requirements for feed or food., • International regulatory experience is an advantage., • Experience working in a fast-paced environment., • Excellent interpersonal, time management and organisational skills., • Champion for process excellence and quality standards across operations., • Experience in driving change, with a pragmatic and collaborative approach whilst maintaining quality standards.Cross-functional, • Cross functional problem solving and decision making, with a solutions-oriented mindset., • Excellent verbal and written communication skills, with proficient computer skills., • Results-driven, detail-oriented and proactive., • Customer service oriented with a positive, flexible and diligent approach., • Ability to work both independently and collaboratively., • Comfort managing ambiguity and complex issues simultaneously., • Strong ability to prioritise and organise in a fast-changing, high-pressure environment., • Strategic mindset aligned with business objectives. Benefits: • H&H Group offers flexible, hybrid working. Our current Office days are Tuesday, Wednesday and Thursday, • Class Pass Gym Membership (28 credits per month), • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year), • 40% discount for UK Brands, • Pension, • Health Insurance, • Life Insurance, • Private Dental Insurance, • Dog-friendly office., • Coffee shop within the building. H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today! Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.

About us: Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed asthe sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine. Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success. With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent. Role Overview: The Bank is looking for a motivated individual who is comfortable working at all levels within the IT Department. The Helpdesk Support Analyst provides technical assistance and support to end users for hardware, software, and network-related issues. This role involves diagnosing problems, guiding users through solutions, escalating complex issues when necessary, and maintaining documentation of support activities. This person will need to have good communication skills and be able to work directly with users and third-party service providers. The IT Department are embarking on various improvement and digital projects so the right person will be a key factor in ensuring the team’s success. Role Responsibilities: • Monitor the Helpdesk platform to ensure tickets are assigned appropriately, resolved timely, SLAs are met, and weekly/monthly reports are prepared., • Serve as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system., • Install, configure, and support desktops, iPad, printers, and other peripherals, • Assist with onboarding and offboarding of employees (equipment setup, access provisioning, etc.)., • Support IT procurement activities, • Liaise with internal resources and third parties/vendors for the execution of projects., • Triage Helpdesk and Service requests and escalate more technically challenging issues/problems to senior team members and/or vendors., • Liaise with all stakeholders to carry out post-implementation review of projects and change requests, • Assist with daily and occasional evening and weekend technical tasks, problem management and projects, • User desktop workstation support including Windows and MS Office, • Implementation and documentation of all assigned projects/tasks, • Provide support and take part during IT audits, disaster recovery invocation, and Business Continuity tests, • Maintain and contribute to the development of the department’s documentations including procedures, FAQs, IT outages, vendors list and manuals Skills/Knowledge Required: • Proven experience in a helpdesk, IT support, or technical customer service role, • Experience with common enterprise tools (e.g., Active Directory, Office 365, ManageEngine, Jira), • Good knowledge of Windows 10/11 operating systems, Printes, MFDs, audio-visual equipment, etc., • Familiarity with networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting), • Can-do attitude and willing to learn new skills, • Hardware knowledge – Desktops, Servers, Printers and MFDs This is a permanent position paying up to £60,000 based on experience.